Standard Operation Procedure For Ashi Experience

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Standard Operation Procedure for the ASHI Experience (American Society of Home Inspectors) @ Moore Home Inspection
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Standard Operation Procedure For Ashi Experience

  1. 1. Standard Operation Procedure for ASHI Experience Emmitt Moore
  2. 2. Approach & Practices <ul><li>BEFORE THE INSPECTION </li></ul><ul><li>Explain the details of the inspection </li></ul><ul><li>Break down the cost of the process </li></ul><ul><li>Inquire about and answer all questions </li></ul><ul><li>Thank the customer and apply scheduling process </li></ul><ul><li>Send email confirmation. CC agent </li></ul><ul><li>Call agent </li></ul>
  3. 3. Approach & Practices <ul><li>DURING THE INSPECTION </li></ul><ul><li>Look professional in every way </li></ul><ul><li>Introduce yourself and create rapport </li></ul><ul><li>Inquire again about questions/concerns </li></ul><ul><li>Share Standards and Code of Ethics </li></ul><ul><li>Present agreement </li></ul><ul><li>Present Home Manual </li></ul><ul><li>Be respectful to all parties </li></ul><ul><li>Perform inspection and clean-up </li></ul><ul><li>Deliver unbiased summary to educate customer </li></ul>
  4. 4. Approach & Practices <ul><li>AFTER THE INSPECTION </li></ul><ul><li>Prompt again for questions or concerns </li></ul><ul><li>Provide a promised time for report </li></ul><ul><li>Thank the customer for choosing ASHI & MHIS </li></ul><ul><li>Leave tent card for seller </li></ul><ul><li>Call or send follow-up note </li></ul><ul><li>Send thank you card and survey card </li></ul><ul><li>Inform customer of the “Ask the Inspector” benefit </li></ul><ul><li>Answer any complaints promptly </li></ul>
  5. 5. Customer & R.E. Agents Total Satisfaction <ul><li>The service that has been provided will give the customer the assurance that we will do what ever it takes to insure that they receive the home that best suits them in every way. </li></ul>Customer Satisfaction Quality Value Service
  6. 6. Meeting the Needs <ul><li>List the products and features, and how each addresses a specific need or solves a specific problem </li></ul><ul><li>This section may require multiple slides </li></ul>Text 5 Text 4 Text 3 Text 2 Text 1 Text 4 Text 3 Text 2 Text 1 Text 3 Text 2 Text 1
  7. 7. Cost Analysis <ul><li>Point out financial benefits to the customer </li></ul><ul><li>Compare cost-benefits between you and your competitors </li></ul>
  8. 8. Our Strengths Text Text Text Text Text Text Text Text Text Text Text Text Text Text Text
  9. 9. Key Benefits <ul><li>Summarize the key benefits provided by the product, service, or idea being promoted </li></ul>
  10. 10. Next Steps <ul><li>Specify the actions required of your audience </li></ul>

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