Intute Virtual Training Suite: LILAC 2009

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Presentation given at the LILAC 2009 conference:

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  • Introduce myself
  • Intute Virtual Training Suite: LILAC 2009

    1. 1. Teaching Internet research skills New directions for the Intute: Virtual Training Suite <ul><li>Emma Place, Intute </li></ul><ul><li>ILRT, University of Bristol </li></ul><ul><li>LILAC Conference, April 2009 </li></ul>[email_address]
    2. 4. <ul><li>What’s new with VTS? </li></ul><ul><li>Why we decided to change </li></ul><ul><li>Sneak preview of the changes </li></ul><ul><li>Discussion </li></ul>
    3. 5. You are the first to know …. <ul><li>The Intute: Virtual Training Suite </li></ul><ul><li>is launching </li></ul><ul><li>30 new Internet tutorials </li></ul><ul><li>this July </li></ul>
    4. 6. New tutorial titles … <ul><li>Arts and Humanities </li></ul><ul><li>Archaeologist </li></ul><ul><li>Historians </li></ul><ul><li>Philosopher </li></ul><ul><li>Religious Studies </li></ul><ul><li>Modern Languages </li></ul><ul><li>Photography </li></ul><ul><li>Performing Arts </li></ul><ul><li>Health & Life Sciences </li></ul><ul><li>Agriculture </li></ul><ul><li>Microbiology </li></ul><ul><li>Health & Social Care </li></ul><ul><li>Medicine </li></ul><ul><li>Midwifery </li></ul><ul><li>Biodiversity </li></ul><ul><li>Nursing </li></ul><ul><li>Veterinary Medicine </li></ul>
    5. 7. <ul><li>Science & Engineering </li></ul><ul><li>Aeronautical Engineering </li></ul><ul><li>Civil Engineering </li></ul><ul><li>Chemical Engineering </li></ul><ul><li>ICT </li></ul><ul><li>Physics </li></ul><ul><li>Chemistry </li></ul><ul><li>Environment </li></ul><ul><li>Social Sciences </li></ul><ul><li>Business & Management </li></ul><ul><li>Economics </li></ul><ul><li>Education </li></ul><ul><li>Lawyers </li></ul><ul><li>Psychology </li></ul><ul><li>Social Work </li></ul><ul><li>Government & Politics </li></ul><ul><li>Social Research Methods </li></ul>
    6. 8. So what’s new? <ul><li>We update the service in light of: </li></ul><ul><li>Internet developments </li></ul><ul><li>User feedback </li></ul>
    7. 9. Internet developments <ul><li>Intute editors have been following: </li></ul><ul><li>Web 2.0 developments </li></ul><ul><li>blogs, podcasts, videos, social networks </li></ul><ul><li>Academic Web trends </li></ul><ul><li>Changes in online academic publishing, library services, eBooks, eJournals, eLearning objects, Google scholar etc. </li></ul>
    8. 10. User feedback <ul><li>1. Internal review of the VTS </li></ul><ul><li>Intute user-surveys </li></ul><ul><li>External market research </li></ul>
    9. 11. Research questions <ul><li>Is there a proven need/demand for VTS? </li></ul><ul><li>How do users want to see VTS develop? </li></ul>
    10. 12. Methods <ul><li>Analysis of User-Feedback Forms: qualitative and quantitative analysis of the c5,000 online feedback forms received from VTS users over the last 5 years </li></ul><ul><li>Analysis of Web Statistics: focusing on statistics compiled during the year 1 st Jan – 31 st Dec 2007, but also making use of statistics from the previous 5 years. </li></ul><ul><li>Locating Examples of Use of VTS in Higher Education: examining university and library websites that link to VTS and a sample of feedback data collected via email </li></ul><ul><li>Online Survey of over 100 VTS Authors and Intute Staff: to gather internal views on the way forward for VTS </li></ul><ul><li>Tutorial Technology Review: comparison of different technologies available for offering online training tutorials </li></ul><ul><li>Literature Review: recent evidence in the academic literature about Internet research skills in higher education </li></ul>
    11. 13. Results <ul><li>There is a growing recognition of the need to teach Internet research skills to university students: </li></ul><ul><li>100% of VTS survey respondents agreed </li></ul><ul><li>66% of Intute user-survey respondents felt that a national training service like VTS was needed </li></ul><ul><li>Literature review reveals that Internet research skills are now increasingly mainstream for undergraduate degrees (eg. explosion of text books in this subject) </li></ul>
    12. 14. Is there a proven demand for VTS? <ul><li>Analysis of Web statistics reveal an upward trend in use of the service from 2 million page views in 2002 to 12 million for 2007 </li></ul><ul><li>Market research revealed that VTS is one of the most highly used parts of the Intute service as a whole </li></ul><ul><li>Peaks in use match university terms dates, suggesting the service is being used by the target audience (and 67% of our online feedback forms come from university students) </li></ul>
    13. 15. Is there evidence of VTS being used in HE courses? <ul><li>Online feedback forms from students state that they were guided to the tutorial by their lecturer/course materials </li></ul><ul><li>Referrral data from the Web stats revelas 1/3 of users are coming to VTS from .ac.uk websites, and access via search engines in low </li></ul><ul><li>Backlinks reveal many library websites now link to VTS tutorials, as do some course materials </li></ul>
    14. 16. Which tutorials are most popular? <ul><li>Web stats enabled us to rank tutorials from most to least used. </li></ul><ul><li>Market research suggests we should focus more on HE degree subjects – with limited resources focus on those subjects with the highest student populations </li></ul>
    15. 17. What do users like/dislike about VTS? Feedback forms from students suggested they: <ul><li>Like </li></ul><ul><li>Collection of links </li></ul><ul><li>Links basket </li></ul><ul><li>Easy to use </li></ul><ul><li>Clarity and simplicity </li></ul><ul><li>quizzes </li></ul><ul><li>Dislike </li></ul><ul><li>Length of the tutorials </li></ul><ul><li>Reading lots of text on screen </li></ul><ul><li>Technical problems </li></ul>
    16. 18. Feedback forms from staff : <ul><li>Revealed some strong views that Web 2.0 actually increases the imperative for teaching students to Internet research skills. </li></ul><ul><li>That significant changes to VTS would be unpopular, now that it was built into websites/courses </li></ul><ul><li>70% of respondents to the online survey thought VTS would be missed if it were gone </li></ul>
    17. 19. What works well, what would they change? <ul><li>Works well </li></ul><ul><li>Use of experts from the community to update tutorials </li></ul><ul><li>Tutorial approach / tone (“friendly expert”) </li></ul><ul><li>Not just spoon-feeding links but teaching search and evaluation skills </li></ul><ul><li>Would change </li></ul><ul><li>More focus on academic Internet resources </li></ul><ul><li>Help students understand the process of academic research </li></ul><ul><li>More on the difference between academic publishing and Web 2.0 user-generated content </li></ul><ul><li>More community engagement </li></ul>
    18. 20. Change in approach <ul><li>Target audience is now students in higher education (not staff) </li></ul><ul><li>Subject coverage VTS will not grow in size but tutorial titles will be based on most popular university courses </li></ul>
    19. 21. Changes to content <ul><li>Written for HE students </li></ul><ul><li>To help with coursework & assignments </li></ul><ul><li>Focus on academic sources online </li></ul><ul><li>Includes Web 2.0 but in academic context </li></ul><ul><li>Much more about libraries! </li></ul>
    20. 22. Changes in design <ul><li>Brand new web design </li></ul><ul><li>Easier to read online </li></ul><ul><li>Shorter </li></ul><ul><li>More graphics </li></ul><ul><li>No technical hitches! </li></ul>
    21. 27. Questions <ul><li>Would you use a VTS online community area? </li></ul><ul><li>Would you like VTS to offer a place to share methods for teaching Internet research skills in HE? </li></ul><ul><li>Would you be willing to share how you teach these skills / use VTS? </li></ul>

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