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EC Unified Communications Presentation

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A presentation shown at the Communication by Mr. Elias Aad for the Smart SMB event held at Murooj Rotana Dubai last May 21, 2008 organized by Emirates Computers and sponsored by Cisco & 3M.

A presentation shown at the Communication by Mr. Elias Aad for the Smart SMB event held at Murooj Rotana Dubai last May 21, 2008 organized by Emirates Computers and sponsored by Cisco & 3M.

Published in: Business, Technology

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  • 1. UNIFIED COMMUNICATIONS OVERVIEW PRESENTER’S NAME: Elias N. Aad Technical Sales Support Engineer
  • 2. COMMUNICATIONS ENVIRONMENT WHAT’S AFFECTING THE WAY WE WORK?
  • 3. COMMUNICATIONS ENVIRONMENT > 21st CENTURY BUSINESS IMPERATIVES Anytime, Anywhere Access & SPEED & AGILITY Availability required to be competitive Blurring of CONTINUITY & COMPLIANCE Collaborative Work & Communities no longer nice to haves Free Time FLEXIBILITY INNOVATION is a key driver of business performance Travel / GREEN BUSINESS PRACTICE Built-in Commuting Resiliency & business practices becoming mainstream Reduction Compliance Programs NEW WORK & COMMUNICATIONS MODEL
  • 4. COMMUNICATIONS ENVIRONMENT > GLOBAL TRENDS DRIVING BUSINESS CHANGE GLOBAL MOBILE VIRTUAL CONNECTION COMPLEXITY
  • 5. COMMUNICATIONS ENVIRONMENT > A NEW WAY TO COMMUNICATE EFFECTIVE MORE EFFECTIVE WAY TO CONDUCT BUSINESS TRULY COLLABORATIVE ENVIRONMENT WITHOUT BORDERS COLLABORATIVE AN OPEN SOLUTION THAT WORKS IN YOUR CURRENT ENVIRONMENT OPEN
  • 6. SECURE VIDEO VOICE & UNIFIED MESSAGING E-MAIL / CALENDAR BUSINESS PROCESS ENDPOINTS COMMUNICATIONS ENVIRONMENT > FRAMEWORK MOBILITY PRODUCTIVITY IP NETWORK PRESENCE / IMs TELEPHONY SERVICES CONFERENCE / COLLABORATION CONTACT CENTER BUSINESS TRANSFORMATION
  • 7. COMMUNICATIONS ENVIRONMENT > COMMUNICATIONS VALUE CHAIN CONNECT INTEGRATE OPTIMIZE TRANSFORM Web 2.0 Unified user experience Enabling global Simplified teams infrastructure Simplified Rich Reduced transport management costs Media interaction Federated, real-time Business Value business processes Improved resiliency Uniform security & Rich mobile authentication experiences Collaborative Communities Unified Communications Data, Video & Voice Convergence Ubiquitous Infrastructure Evolution of Communications
  • 8. COMMUNICATIONS ENVIRONMENT > COMMUNICATIONS VALUE CHAIN Contextual and persistent communications TRANSFORM Role-based policy and preference options Web 2.0 Connect within and across companies (B2B) Enabling global teams Broad and deep mobility functionality Federated, real-time Business Value Seamless, rich-media content and interactions business processes Integrated application services and components Collaborative Communities Unified Communications Data, Video & Voice Convergence Ubiquitous Infrastructure Evolution of Communications
  • 9. COMMUNICATIONS ENVIRONMENT > TRANSFORMING BUSINESS PROCESSES DESIGN BUILD SELL SERVICE Speed—Time to Market, Sales Cycle Knowledge Worker Productivity Enhanced Customer Intimacy & Service Anytime, Anywhere Collaboration Operational Efficiency Reduced Costs Business Services Business Benefits Business Processes
  • 10. CISCO UNIFIED COMMUNICATIONS SYSTEM A MORE PERSONAL & EFFECTIVE WAY TO COMMUNICATE
  • 11. CISCO UNIFIED COMMUNICATIONS SMALL TO MEDIUM MEDIUM SIZED ENTERPRISE BUSINESS OR BRANCH Complete communication Centralized IP telephony All-in-One solution with mobility and call-processing solution. communication solution messaging for companies for small business. with 500 or fewer Meets any need—from employees. telecommuters, mobile Affordable call-processing workers, and distributed Centralized IP telephony call- system available inside offices to the largest processing solution for enterprise. Cisco access routers for greater than 500 employees. small businesses and Innovative and robust enterprise branch Innovative and robust features. offices. features. FLEXIBLE CALL CONTROL OPTIONS INCREASED SOPHISTICATION & CHOICES FOR GROWTH
  • 12. CISCO UNIFIED COMMUNICATIONS EFFECTIVE & SECURE Threats are everywhere (eavesdropping, impersonation, etc..) Voice & Data Communication Protection CERTIFIED SECURE Security from the network to the phone. Everything is secure without requiring multi-vendor integration efforts
  • 13. CISCO UNIFIED COMMUNICATIONS 1 Be productive using any device with a single number. NUMBER REALTIME WORK ON THE GO Seamlessly pass calls between devices. BE EVERYWHERE AT ONCE Single Voice Mailbox Extend capabilities to business users - anytime, anywhere.
  • 14. MAKE EVERYONE MORE EFFICIENT CISCO UNIFIED COMMUNICATIONS Cisco Unified IP Phone Cisco Unified IP Phone 7970G/7971G-GE 7985G Cisco Unified Video Advantage Cisco Unified Cisco Unified IP Phone Personal Communicator 7960G/7961G/7961G-GE Cisco Unified IP Phone Cisco IP Communicator 7940G/7941G/7941G-GE Cisco Unified Wireless IP Phone 7920/7921G Cisco Unified Personal Communicator Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7906G/ 7911G
  • 15. CISCO UNIFIED COMMUNICATIONS > INCREASE PRODUCTIVITY INCREASE CISCO UNIFIED EFFECTIVENESS PERSONAL COMMUNICATOR CISCO UNIFIED FOR MAC CALL CONNECTOR FOR MS OUTLOOK SAVE ON ANYTIME EXPENSES SINGLE ANYWHERE UNIFIED ANY DEVICE INTERFACE CISCO UNIFIED MOBILE COMMUNICATOR CISCO UNIFIED PERSONAL COMMUNICATOR ACCELERATE DECISION MAKING
  • 16. CISCO UNIFIED COMMUNICATIONS PRESENCE & INSTANT MESSAGING REDUCE COSTLY LEVERAGE PRESENCE, IMPROVE COMMUNICATION AVAILABILITY, CONTEXT COMMUNICATION DELAYS & MODALITY SUCCESS RATES
  • 17. CISCO UNIFIED COMMUNICATIONS > RETAIL CASE EXAMPLE UNIFIED COMMUNICATION CLIENTS AND PRESENCE IMPROVING OUT OF STOCK RESOLUTION ! COLLABORATION LOCATE KEY PARTIES - OOS ALERT STOCK RESTORED WITH KEY INDIVIDUALS - PRESENCE INDICATOR CLICK TO CALL, CONFERENCE CUSTOMER SM’s ARE MORE INCREASED SALES, SATISFACTION PRODUCTIVE REDUCED COSTS
  • 18. CISCO UNIFIED COMMUNICATIONS > RETAIL CASE EXAMPLE FULLY INTEGRATED VOICE, WEB & VIDEO CONFERENCING REMOTE MEETINGS AS NATURAL AS FACE-TO-FACE CAPABILITIES RICHNESS OF USER EXPERIENCE SPEEDY PROJECTS, INCREASED SALES CONFERENCING SAVINGS FASTER DECISIONS & WORK EFFECTIVENESS AND SIGNIFICANT ROI
  • 19. CISCO UNIFIED COMMUNICATIONS > MANUFACTURING CASE EXAMPLE CONFERENCING REDUCES TIME TO MAKE DECISIONS & SOLVE PROBLEMS Supplier Designer V Riyadh, Saudi Arabia V Contract Manufacturer V Doha, Qatar V V V V OEM Engineer Dubai, UAE OEM Engineer Abu Dhabi, UAE
  • 20. CISCO UNIFIED COMMUNICATIONS UNITY FOR EXCHANGE UNITY FOR DOMINO RESPOND FASTER VOICEMAIL, UNIFIED MESSAGING & INTEGRATED, MESSAGING OPTIONS
  • 21. CISCO UNIFIED VIDEO CONFERENCING UNIFIED VIDEO STRUCTURE TRADITIONAL VIDEO MULTIPARTY CONFERENCING VIDEO SD & HD CONFERENCING RICH MEDIA CONFERENCING MULTIPOINT TELEPRESENCE
  • 22. REAL BENEFITS OF UNIFIED COMMUNICATION INDUSTRY RESEARCH & CUSTOMER SUCCESS STORIES
  • 23. REAL BENEFITS OF UNIFIED COMMUNICATIONS USERS / ACTUAL BENEFITS NON-USERS / EXPECTED BENEFITS Enhanced Productivity Simplified Communications Easier to prioritize important REALITY EXCEEDS EXPECTATIONS
  • 24. REAL BENEFITS OF UNIFIED COMMUNICATIONS SUBWAY REINVENTS BUSINESS PROCESSES
  • 25. REAL BENEFITS OF UNIFIED COMMUNICATIONS SUBWAY REINVENTS BUSINESS PROCESSES
  • 26. THE CISCO ADVANTAGE
  • 27. THE CISCO ADVANTAGE Over 10 million Cisco Unified IP phones shipped Over 7.0 million unified messaging seats Over 1.0 million contact center agents EXPERIENCE 200,000+ Cisco Unified MeetingPlace licenses Over 48,000 UC customers More than 70% of Fortune 500 use Cisco Unified Communications
  • 28. THE WHOLE SOLUTION THE CISCO ADVANTAGE PORTFOLIO FINANCE ORDERING Quick, Flexible Options Simplifying Choice SUPPORT CHANNELS Cost-effective, specialized Specialized Programs IMPLEMENTATION Standards-based operability or trade-in for complete solution
  • 29. THE CISCO ADVANTAGE Deploy solutions on time, on budget Provide a consistent services approach and delivery across the entire network 1 2 Receive strong systems integration and ongoing operational support COLLABORATIVE SUPPORT, COMPOUNDED VALUE
  • 30. CISCO PARTNERS
  • 31. CISCO PARTNERS Best qualified partners in the industry ENSURING YOUR SUCCESS Specialized to meet your unique needs TOM CUSADE M Full range of services
  • 32. CISCO PARTNERS EMIRATES COMPUTERS Specialized expertise PARTNERSHIP Customer satisfaction focus Ability to deliver complete network solutions Ability to deliver service and support Training Qualified personnel on staff Proven success
  • 33. CISCO PARTNERS Reduce operating expenses Faster ROI Easy-to-use, easy-to-administer EMIRATES COMPUTERS + CISCO Complete end-to-end solution Leadership in IP communications Superior investment protection
  • 34. CISCO PARTNERS Enhance the way every department within your organization does business Enable effective interactions with virtual teams all over the world SUMMARY HOW CAN A CISCO UNIFIED Work on-the-go in real-time...as if you COMMUNICATIONS SOLUTION were everywhere at once HELP YOUR BUSINESS? Make everyone more efficient and highly productive Reduce costs; improve TCO Continuously innovate and quickly adapt to changes increasing business agility
  • 35. THANK YOU.