eGovernment in Spain: Legal frameworks as a leverage for sustainability
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eGovernment in Spain: Legal frameworks as a leverage for sustainability






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eGovernment in Spain: Legal frameworks as a leverage for sustainability eGovernment in Spain: Legal frameworks as a leverage for sustainability Presentation Transcript

  • eGovernment in Spain: Legal frameworks as aleverage for sustainability ePractice event: Efficient and Effective eGovernment Services September 2011
  • Sustainability Virtuous Circle eGovernment: The engine of the sustainability virtuous circleEngagement bloom easierand co-production of Allows Government to do more withservices and policies less, leading to more sustainable Sustainabledrives to a more efficient Public Administrationsusage of Government Governmentresources Paves the way for the creation of new Participative products, services and and markets, Competitive promoting more Collaborative productive and inclusive and Inclusive Society societies Society
  • eGovernment as public policy eGovernment is just anotherPublic Policy but their outcomes have a global impact: The sustainability of Society and Public Administration Outcomes Outputs Social cohesion, economic activity and enviromental preservation in an engaged Inputs Inclusive and society participative Strategies, services used budgets and by the society legal frameworks
  • Policy success is more complex in a complex environment … Highly decentraliced country with three strong government levels 17 Regional Governments 8.108 local councils15 Ministries and 139 Agencies
  • … but the services have been deployed and … Spain has maintained an steady progress in eGovernment across the years above the EU average 92,5% of the procedures are online in the national level, equivalent to 99% of the totalvolume of cases handled by the national government
  • … the usage and the cases handled online are in a continuous growth TAKE-UPThe switch to the digital channel is under way. USAGE NON FORMAL INTERMEDIATION PROFESSIONAL INTERMEDIATION eGovernment Services Source: Eurostat and internal data, 2010
  • eGovernment is beginning to have economic impact in Public Administration …More productivity in Public Administrations – The National Tax Agency Source: Spanish National Tax Agency
  • --- and in the societyReduction of administrative burdens Handling channel Cost of  administrative burden Face to face 80 € e‐channel 5 € Intermediaries 35 € Source: Guía Metodológica para la elaboración de la Memoria del Análisis de Impacto Normativo, Acuerdo de Consejo de Ministros, 11 Diciembre 2009 (Based on SCM) The intensive usage of the 20 most important e- services of the National government could potentially save 3500 M € in administrative burdens to the citizens and businesses. Consuelo Rumí, State Secretary for the Civil Service, 8/3/2011
  • Even the innovative services are providing a measurable impactRe-use of public sector informationInfomediaries: Companies who re-use public 230 companiessector information for create value added Re-use of Public Sector Informationapplications, product and services for third Sectorsparties Economy 37,6% Business volume 1.600 M € Cartography 30,5% Legal 17,0% Infomediary activity 550-600 M € Transports 5,2% Society and Demography 1,9% Meteorology 1,1% 5000-5500 employees Others ,… 6,7% Size of the companies Más de 50 45,7% customers in other Entre 11 y 50 Member States Entre 1 y 10 Source: “Caracterización del sector Infomediario en España”, Proyecto Aporta, Junio 2011
  • eGovernment contribution to the enviroment preservationThe digitalization of procedures in the RegionalGovernment of Madrid allows to process 13.7million documents every year. More than 60million printed pages a year equivalent to 4,200trees, an amount comparable to the trees ofRetiro Park (the biggest park in the City of Madrid) Source: Regional Government of Madrid, 2010 We will reduce environmental damage posed by the consumption of 99,000 kilos of paper a year (1,200 trees), 10 million liters of water and 500,000 kilowatts of power with the supress of the paper edition of the Official Gazzette Source: BOE, 2008
  • eGovernment Strategies?Spanish eGovernment strategies have been closely aligned with EU policies
  • ICT expenses?Source: “IT Key Metrics 2011”- Gartner; Spanish Government
  • Laws and regulations: The key leverageLaws and regulations are in the basis of eGovernment services and infrastructures Institutions Frameworks Citizens Shared for and  Rights Platforms cooperation Guidelines Laws and regulations
  • Laws and regulations: The key leverageCitizen Rights: The Citizens Electronic Access to Public Services Act (Ley 11/2007) Accepted by all the stakeholders Drafted with the collaboration of businesses and civil society and approved by all the political groups of the Parliament Basic law National, regional and local tiers of government should fulfill the rights recognized to the citizens The core of the law Recognition of the right to choose the channel for the relationship with the Public Administrations A clear deadline for 31/12/2009 accomplishment Additional rights eID, intermediaries, not to resubmit data, electronic copies of administrative procedures, eGovernment ombudsman, …
  • Laws and regulations: The key leverageOrganizational issues: Breaking with the “silo” culture through institutional collaboration Political involvement paves the way for the collaboration among ministries and government levels Technical managers committees for assisting the political level Ad-hoc working groups when they are required An Advisory Council gives permanent voice to businesses, industry and civil society
  • Laws and regulations: The key leverageNational Security and Interoperability Frameworks: Basic agreements for quality services Accepted by all Public Developed with the collaboration of all Public Administrations Administrations with the participation of the industry Legal texts Development of the provisions for security and interoperability included in Ley 11/2007 Aligned with international Take into account the state of the art and standards frameworks and guidelines developed by OECD, EU
  • Laws and regulations: The key leverageThe National Security Framework: The Security Policy for Spanish eGovernmentCreates the necessaryconditions of trustIntroduce commonelements of securityProvide a commonlanguageRespectful withpersonal dataprivacy laws
  • Laws and regulations: The key leverageThe National Interoperability Framework: The provision of a common language Multidimensional and multilateral approach Criteria for the selection and usage of standards Specification of instruments: Repository of applications, inventory of services, … Definition of common platforms and services eSignatures and eIDs interoperability policy Catalogue of technical guides: eDoc, Data models, …
  • Laws and regulations: The key leverageThe value chain of shared platforms and servicesBuilt to support thewhole administrativeprocedure lifecycle and Third e-ID Party Other Publicdefine in our legal Internet Validation Services Administrationframework Services ServicesEnablers of themassive and full-implementation of e- e-forms ePaymentservicesMore than 23.000.000 ofDNI-e, accepted as eIDby all the Public ElectronicAdministrations eDelivery Exchange of eArchive InformationA solid base for theSpanish G-Cloud
  • Summary and conclusionsLaws and regulations provide sustainability to eGovernment services and infrastructures Establish legal equivalence with paper based procedures Rules for collaboration among agencies and government levels Clear regulations and guides Promotes sharing resources
  • Muchas gracias E-mail: Twitter: @egarciagarcia Twitter: @obsae