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How to measure coaching and pdca cycles
 

How to measure coaching and pdca cycles

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    How to measure coaching and pdca cycles How to measure coaching and pdca cycles Presentation Transcript

    • How to make progress of CoachingCycles and PDCA cycles measurable? Emiel van Est 27 november 2011
    • Some thoughts• Threshold of Knowledge seems to become a core concept of TK – See Bill Costantino’s TK unified field theory Presentation• We only make progress when we expand Threshold of Knowledge in the direction of a target condition• It would be very helpful for coaches and advance groups to be able to measure the effectiveness of PDCA Cycles and Coaching Cycles.• It seems important to distinct coaching from mentoring.
    • Threshold of Knowledge seems to become a core concept of TK http://www.slideshare.net/BillCW3/toyota-kata-unified-field-theory
    • Coaching vs Mentoring Ref: Karen Martin• In improvement circles, the terms coach and mentor have become synonymous, but they represent two very distinct roles.• A coach draws on the wisdom of the coachee by asking Socratic questions, open-ended questions that are designed to cause the student to think. – The student already possesses the knowledge and skills they need to be successful and are having difficulty drawing upon it.• A mentor puts on a more traditional teachers hat. – The student doesnt possess the knowledge and skills that he or she needs to be successful. – The mentor provides information and teaches via a learn-apply method. A mentor provides information—tells— more than asks. – As the mentee applies the knowledge and skills, its acceptable for the teacher to be quite directive about the adjustments the mentee should try.
    • Research Questions• How do we find the current Threshold of Knowledge? – At what question in the coaching cycle? – Who did find it? The coach or the learner?• Are hypothesis confirmed or rejected? – If 100% confirmed you probably are not stretching Threshold of Knowledge – If 0% confirmed what does that mean? • Steps to big? • To many directions? • …? – What would be a good mix? – What would be a good trend?
    • Research Questions• Did the coach have to switch from coaching mode to mentor mode? – Where in the coaching cycle? – Why?• How often has the coach to switch to mentor mode? – Always? That can not be good. – Never? That can not be good. – What would be a healthy mix? – What would be a healthy trend?• How many PDCA cycles does the learner on his own (without coaching)? – What would be a healthy mix? – What would be a healthy trend?
    • Threshold of Knowledge & Coaching Kata Coaching focus: Where is current Threshold of Knowledge on the way toward the Target Condition? Are we acting on the current Threshold of Knowledge?
    • Back of CardReflect on the Last Step TakenA) What was your Threshold of KnowledgeB) What was your last step?C) What did you expect?D) What actually happened?E) What did you learn? ------------------------------> Return
    • PDCA Cycles RecordDateProcess Process Metric Threshold of Knowledge? Result# (What next do you want to learn) Step What do you expect? Observe closely What we Learned?1 As Expe c te d? Q ue stion re ve a ling TO K With Coa c h?2 As Expe c te d? Q ue stion re ve a ling TO K With Coa c h? Experiment3 As Expe c te d? Q ue stion re ve a ling TO K With Coa c h?4 As Expe c te d? Q ue stion re ve a ling TO K With Coa c h?5 As Expe c te d? Q ue stion re ve a ling TO K With Coa c h?
    • Coaching Cycles RecordDateProcess Process Metric Date Date & Switched to mentor Start Time Cycle on How was threshold of knowledge mode? Why did you or didnt you switch to# Stop Time PDCA form found? Where in coaching cycle? mentor mode?12345
    • PDCA Cycles MeasurementsDateProcess Process MetricExpectations confirmed No No No No No No No No No No No No Yes Start at bottom or top Yes No Yes Yes Yes and meet in the middle Yes Yes Yes Yes YesPDCA Form 1-nov 8-nov 15-nov 22-nov 29-nov 6-dec 13-dec 20-dec 27-dec DateWith what question did we find current threshold of knowledge? 1 2 1 2 1 2A 2 2 2C 3 3 3C 3D means: we 3 2 2 3 2 3D flipped the card after question 3 and 4 3 3D 2 3 found TOK at 5 4 1 3 2PDCA Form reflection question D 1-nov 8-nov 15-nov 22-nov 29-nov 6-dec 13-dec 20-dec 27-dec DatePDCA cycles with coaching Yes No Yes No No Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes YesPDCA Form 1-nov 8-nov 15-nov 22-nov 29-nov 6-dec 13-dec 20-dec 27-dec Date
    • Coaching Cycles MeasurementsDateProcess Process MetricDid the learner find the Threshold of Knowledge by themselves? No Uncoached No Uncoached Uncoached Desired level? No No No Uncoached No No No No Yes No Yes Yes Yes Yes Yes Yes Yes YesPDCA Form 1-nov 8-nov 15-nov 22-nov 29-nov 6-dec 13-dec 20-dec 27-dec DateWith what question did we find current threshold of knowledge? 1 2 Uncoached 2 Uncoached Uncoached 2 2 2C 3 Uncoached 3C 3 2 2 3 2 3D 4 3 3D 2 3 5 4 1 3 2PDCA Form 1-nov 8-nov 15-nov 22-nov 29-nov 6-dec 13-dec 20-dec 27-dec DateSwitched to mentor mode because learner moved outside Improvement Kata Corridor? Desired trend? No Uncoached No Uncoached Uncoached No No Yes Uncoached No Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes YesPDCA Form 1-nov 8-nov 15-nov 22-nov 29-nov 6-dec 13-dec 20-dec 27-dec Date