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How the Emerson Exchange 365 Online Community Benefits You!
 

How the Emerson Exchange 365 Online Community Benefits You!

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Emerson's Jim Cahill and Mike Tongwarin share ways online communities with examples from the Micro Motion Community and the Emerson Exchange 365 community.

Emerson's Jim Cahill and Mike Tongwarin share ways online communities with examples from the Micro Motion Community and the Emerson Exchange 365 community.

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  • I wanted to begin with some research Bruce shared with me from prior Emerson Exchange meetings.
  • Highlight bold points…
  • Taking a step back… Only the 2 nd forum within Emerson. First within the Industrial Automation BtoB sector. Committed to address our Lessons learned.

How the Emerson Exchange 365 Online Community Benefits You! How the Emerson Exchange 365 Online Community Benefits You! Presentation Transcript

  • How the Emerson Exchange 365 Online Community Benefits You!
  • Presenters
    • Jim Cahill
      • Head of Social Media / Emerson Process Experts blogger
    • Mike Tongwarin
      • Online Marketing Manager
    • Emerson Exchange offers…
      • Workshops
      • Short Courses
      • Technology Forums & Exhibits
      • Meet the Experts Sessions
      • Industry Forums
      • Educational opportunities
    • But… is only 5 days a year.
  • Automation Requires Broad Set of Skills
    • “ I have often called our profession a noble profession. Our work demands the broadest skill set of any engineering discipline —it requires knowledge of chemical processes, mechanical, electrical, electronics, software, networks and IT.”
    Automation World Magazine – Jan 2011
  • Why Users Attend Emerson Exchange (from survey)
    • Opportunity to see what other professionals are achieving
    • Meet and network with other industry professionals with shared experiences
    • Generate new ideas for use at your facility
    • Pick up some “tips and tricks” to use in your job
    • Participate in a technical event and classes for PE license maintenance
    • Gain an understanding of the integration of PlantWeb devices with other Emerson products like control systems, AMS Suite, etc… and how these systems complement each other
  • Why Users Attend (continued)
    • Talk directly with Emerson technical and sales people
    • See the latest and greatest in Emerson products.
    • Get some training – in real short supply these days due to budget constraints
    • Have an opportunity to influence the direction of Emerson (products & services) through customer feedback
    • Have a voice to Emerson for commercial issues.
    • Attend Industry Seminars focused on the hot topics for your industry.
  • Why Do People Participate in On-Line Communities?
    • See what other professionals are achieving
    • Meet, network, and stay connected
    • Generate new ideas
    • Pick up some tips and tricks
    • Communicate directly with community technical and sales people
    • influence the direction of products & services
    • Have a voice with community sponsors
  • Agenda
    • Mike will talk about what we’ve learned from the Micro Motion community
    • Jim will discuss the freshly launched Emerson Exchange 365 online community
    • Questions
  • Micro Motion Online Community
  • Benefits of the Micro Motion Community
    • Benefit #1: Provides a everlasting communication channel
      • Conversations are always alive and available
      • Search Engine Optimization helps other users find us
    • Organic Searches – Visitors have found the Online Community using these keywords:
      • lng dispensing
      • coriolis sizing software
      • how does micro motion work
      • meter verification
      • low flow cutoff
      • tom moser micro motion
      • what’s used to measure traffic flow
      • balling measurement
      • vapor pressure micro motion
      • black liquor/soap interface
      • troubleshooting coriolis flow
      • proving large meters
      • air flow sensor used in obstructive sleep apnea
  • Benefits of the Micro Motion Community
    • Benefit #2: Global Reach
  • Benefits of the Micro Motion Community
    • Benefit #3: Provide customers with educational and instructional videos
      • Animated “ Coriolis Flow & Density Measurement ” – 7,000+ views
      • “ How to Retrofit a 9739 Transmitter ” – 4,000+ views
  • Benefits of the Micro Motion Community
    • Benefit #4: Feature thoughts from industry influencers
  • Benefits of the Micro Motion Community
    • Provides a everlasting communication channel
      • Conversations are always alive and available
      • Search Engine Optimization helps other users find us
    • A free and comfortable channel for international users
    • Provide each other with educational and instructional videos
    • Feature thoughts from industry influencers
    • Meet, network and stay connected
  • Vision for the Emerson Exchange 365 Community
    • Grow and cultivate an on-line community to extend to more closely connect Emerson Exchange Community members in order to:
      • Help foster peer-to-peer guidance and knowledge exchange
      • Create closer connections between Emerson, customers, prospective customers, local business partners, and Emerson folks
      • Improve listening channels for product & service ideas and plans
  • Community.EmersonExchange.org
  • Meet the Community Managers from Team Emerson
  • Structure Aligned with Emerson Exchange Tracks
  •  
  •  
  •  
  •  
  • Comments, Ratings, Tagging, Pictures, Videos, etc.
  • Mobil Web Viewing and Posting – Community.EmersonExchange.org/m
  • Summary: Benefits of an Exchange Community
    • Extends the Emerson Global Users Exchange
    • Connecting Exchange Participants 365 days a year
    • Supported by Emerson Process Management
    • Provides a everlasting communication channel
      • SEO helps others find us
    • Provides a channel for global users
    • Social networking – profiles, photo albums, groups, friends, chat, message
    • Sharing information via forum, blogs, videos
  • Business Results Achieved
    • As with most communities, the value comes in the relationships established and learning from your peers
    • It’s up to you to tap the value like you do from your week here at the Emerson Exchange
  • Where To Get More Information
    • Community.EmersonExchange.org
    • http://LinkedIn.com/in/JimCahill
    • http://LinkedIn.com/in/MikeTongwarin
    • “ Does anyone share? Online tools for DeltaV system users” #8-2548
  • Questions?