How the Emerson Exchange 365 Online Community Benefits You!

Presenters
Jim Cahill
Head of Social Media / Emerson Process Experts blogger
Mike Tongwarin
Online Marketing Manager

Emerson Exchange offers…
Workshops
Short Courses
Technology Forums & Exhibits
Meet the Experts Sessions
Industry Forums
Educational opportunities
But… is only 5 days a year.

Automation Requires Broad Set of Skills
“ I have often called our profession a noble profession. Our work demands the broadest skill set of any engineering discipline —it requires knowledge of chemical processes, mechanical, electrical, electronics, software, networks and IT.”
Automation World Magazine – Jan 2011

Why Users Attend Emerson Exchange (from survey)
Opportunity to see what other professionals are achieving
Meet and network with other industry professionals with shared experiences
Generate new ideas for use at your facility
Pick up some “tips and tricks” to use in your job
Participate in a technical event and classes for PE license maintenance
Gain an understanding of the integration of PlantWeb devices with other Emerson products like control systems, AMS Suite, etc… and how these systems complement each other

Why Users Attend (continued)
Talk directly with Emerson technical and sales people
See the latest and greatest in Emerson products.
Get some training – in real short supply these days due to budget constraints
Have an opportunity to influence the direction of Emerson (products & services) through customer feedback
Have a voice to Emerson for commercial issues.
Attend Industry Seminars focused on the hot topics for your industry.

Why Do People Participate in On-Line Communities?
See what other professionals are achieving
Meet, network, and stay connected
Generate new ideas
Pick up some tips and tricks
Communicate directly with community technical and sales people
influence the direction of products & services
Have a voice with community sponsors

Agenda
Mike will talk about what we’ve learned from the Micro Motion community
Jim will discuss the freshly launched Emerson Exchange 365 online community
Questions

Micro Motion Online Community

Benefits of the Micro Motion Community
Benefit #1: Provides a everlasting communication channel
Conversations are always alive and available
Search Engine Optimization helps other users find us
Organic Searches – Visitors have found the Online Community using these keywords:
lng dispensing
coriolis sizing software
how does micro motion work
meter verification
low flow cutoff
tom moser micro motion
what’s used to measure traffic flow
balling measurement
vapor pressure micro motion
black liquor/soap interface
troubleshooting coriolis flow
proving large meters
air flow sensor used in obstructive sleep apnea

Benefit #2: Global Reach

Benefit #3: Provide customers with educational and instructional videos
Animated “ Coriolis Flow & Density Measurement ” – 7,000+ views
“ How to Retrofit a 9739 Transmitter ” – 4,000+ views

Benefit #4: Feature thoughts from industry influencers

Provides a everlasting communication channel
Conversations are always alive and available
Search Engine Optimization helps other users find us
A free and comfortable channel for international users
Provide each other with educational and instructional videos
Feature thoughts from industry influencers
Meet, network and stay connected

Vision for the Emerson Exchange 365 Community
Grow and cultivate an on-line community to extend to more closely connect Emerson Exchange Community members in order to:
Help foster peer-to-peer guidance and knowledge exchange
Create closer connections between Emerson, customers, prospective customers, local business partners, and Emerson folks
Improve listening channels for product & service ideas and plans

Community.EmersonExchange.org

Meet the Community Managers from Team Emerson

Structure Aligned with Emerson Exchange Tracks

Comments, Ratings, Tagging, Pictures, Videos, etc.

Mobil Web Viewing and Posting – Community.EmersonExchange.org/m

Summary: Benefits of an Exchange Community
Extends the Emerson Global Users Exchange
Connecting Exchange Participants 365 days a year
Supported by Emerson Process Management
Provides a everlasting communication channel
SEO helps others find us
Provides a channel for global users
Social networking – profiles, photo albums, groups, friends, chat, message
Sharing information via forum, blogs, videos

Business Results Achieved
As with most communities, the value comes in the relationships established and learning from your peers
It’s up to you to tap the value like you do from your week here at the Emerson Exchange

Where To Get More Information
Community.EmersonExchange.org
http://LinkedIn.com/in/JimCahill
http://LinkedIn.com/in/MikeTongwarin
“ Does anyone share? Online tools for DeltaV system users” #8-2548

Questions?

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How the Emerson Exchange 365 Online Community Benefits You!

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How the Emerson Exchange 365 Online Community Benefits You! Webinar Transcript