Seven Types Of Waste: Setting Priorities For Improvement Discussion
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Seven Types Of Waste: Setting Priorities For Improvement Discussion

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This shows how to use the 7 types of deadly waste framework to fix problems with a help desk operation

This shows how to use the 7 types of deadly waste framework to fix problems with a help desk operation

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    Seven Types Of Waste: Setting Priorities For Improvement Discussion Seven Types Of Waste: Setting Priorities For Improvement Discussion Presentation Transcript

    • Setting Priorities for Improvement: AF Portal Help Desk Operations DISCUSSION DRAFT January, 2006
    • Agenda
      • Identify 7 kinds of “waste”
      • Results
      • Root cause
      • Discussion about what fits our world
    • 7 types of waste
      • Defects
      • Overproduction
      • Excess inventory
      • Motion
      • Processing
      • Transportation
      • Waiting
    • 7 types of waste
      • Defects
      • Overproduction
      • Excess inventory
      • Motion
      • Processing
      • Transportation
      • Waiting
      • Root cause:
      • QA
      • Bad instructions
      • Poor training
      • Bad internal communication
      • Lack of standards
      Result: Upset customers Consumers resources Costs money
    • 7 types of waste
      • Defects
      • Overproduction
      • Excess inventory
      • Motion
      • Processing
      • Transportation
      • Waiting
      • Root Cause:
      • Inefficient flow of material
      • Inefficient procedures
      • Lack of standard work practices
      Result: Waste cycle time Poor labor efficiency
    • 7 types of waste
      • Defects
      • Overproduction
      • Excess inventory
      • Motion
      • Processing
      • Transportation
      • Waiting
      • Root Cause:
      • Non-value added work
      • Lack of attention to changes in what is needed (Ask “why” 5x)
      • Customer needs not properly ID’d
      • Variations due to lack of standards
      • Operator error
      Result: Creates delay Doesn’t add value Increased opportunity for error
    • 7 types of waste
      • Defects
      • Overproduction
      • Excess inventory
      • Motion
      • Processing
      • Transportation
      • Waiting
      • Root Cause:
      • Inefficient facility layout
      • Lack of flow
      • Non-value added operations
      • Long setup times
      • “ Batch” mentality
      Result: Adds time Takes up Space Increase handling damage Equipment needs
    • 7 types of waste
      • Defects
      • Overproduction
      • Excess inventory
      • Motion
      • Processing
      • Transportation
      • Waiting
      • Root Cause:
      • Results from all other wastes
      • Insufficient capability
      • Non-value added processing
      • Non-standard work
      • Poor material flow
      Result: Increase lead time Increase work in process Slows response to customer