Seven Types Of Waste: Setting Priorities For Improvement Discussion

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This shows how to use the 7 types of deadly waste framework to fix problems with a help desk operation

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Seven Types Of Waste: Setting Priorities For Improvement Discussion

  1. 1. Setting Priorities for Improvement: AF Portal Help Desk Operations DISCUSSION DRAFT January, 2006
  2. 2. Agenda <ul><li>Identify 7 kinds of “waste” </li></ul><ul><li>Results </li></ul><ul><li>Root cause </li></ul><ul><li>Discussion about what fits our world </li></ul>
  3. 3. 7 types of waste <ul><li>Defects </li></ul><ul><li>Overproduction </li></ul><ul><li>Excess inventory </li></ul><ul><li>Motion </li></ul><ul><li>Processing </li></ul><ul><li>Transportation </li></ul><ul><li>Waiting </li></ul>
  4. 4. 7 types of waste <ul><li>Defects </li></ul><ul><li>Overproduction </li></ul><ul><li>Excess inventory </li></ul><ul><li>Motion </li></ul><ul><li>Processing </li></ul><ul><li>Transportation </li></ul><ul><li>Waiting </li></ul><ul><li>Root cause: </li></ul><ul><li>QA </li></ul><ul><li>Bad instructions </li></ul><ul><li>Poor training </li></ul><ul><li>Bad internal communication </li></ul><ul><li>Lack of standards </li></ul>Result: Upset customers Consumers resources Costs money
  5. 5. 7 types of waste <ul><li>Defects </li></ul><ul><li>Overproduction </li></ul><ul><li>Excess inventory </li></ul><ul><li>Motion </li></ul><ul><li>Processing </li></ul><ul><li>Transportation </li></ul><ul><li>Waiting </li></ul><ul><li>Root Cause: </li></ul><ul><li>Inefficient flow of material </li></ul><ul><li>Inefficient procedures </li></ul><ul><li>Lack of standard work practices </li></ul>Result: Waste cycle time Poor labor efficiency
  6. 6. 7 types of waste <ul><li>Defects </li></ul><ul><li>Overproduction </li></ul><ul><li>Excess inventory </li></ul><ul><li>Motion </li></ul><ul><li>Processing </li></ul><ul><li>Transportation </li></ul><ul><li>Waiting </li></ul><ul><li>Root Cause: </li></ul><ul><li>Non-value added work </li></ul><ul><li>Lack of attention to changes in what is needed (Ask “why” 5x) </li></ul><ul><li>Customer needs not properly ID’d </li></ul><ul><li>Variations due to lack of standards </li></ul><ul><li>Operator error </li></ul>Result: Creates delay Doesn’t add value Increased opportunity for error
  7. 7. 7 types of waste <ul><li>Defects </li></ul><ul><li>Overproduction </li></ul><ul><li>Excess inventory </li></ul><ul><li>Motion </li></ul><ul><li>Processing </li></ul><ul><li>Transportation </li></ul><ul><li>Waiting </li></ul><ul><li>Root Cause: </li></ul><ul><li>Inefficient facility layout </li></ul><ul><li>Lack of flow </li></ul><ul><li>Non-value added operations </li></ul><ul><li>Long setup times </li></ul><ul><li>“ Batch” mentality </li></ul>Result: Adds time Takes up Space Increase handling damage Equipment needs
  8. 8. 7 types of waste <ul><li>Defects </li></ul><ul><li>Overproduction </li></ul><ul><li>Excess inventory </li></ul><ul><li>Motion </li></ul><ul><li>Processing </li></ul><ul><li>Transportation </li></ul><ul><li>Waiting </li></ul><ul><li>Root Cause: </li></ul><ul><li>Results from all other wastes </li></ul><ul><li>Insufficient capability </li></ul><ul><li>Non-value added processing </li></ul><ul><li>Non-standard work </li></ul><ul><li>Poor material flow </li></ul>Result: Increase lead time Increase work in process Slows response to customer

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