Interface = Instruction Reaching and Teaching a Diversity of Online Users Ellysa Stern Cahoy Information Literacy Librarian Penn State Libraries Diversity Research Colloquium April 9, 2007

Finding Time

I wish I had known that the solution for needing to teach our users how to search our catalog was to create a system that didn't need to be taught. Tennant, Roy. What I Wish I Had Known. Library Journal. November 15, 2005. http://www.libraryjournal.com/article/CA6282632.html

Google recognizes that it is an application and immediately provides you with the user interface while libraries are still stuck in the mind set of web 'pages’ . --Bill Moody on Web4Lib

Google recognizes

that it is an application

and immediately provides

you with the user interface

while libraries are still stuck in the

mind set of web 'pages’ .

--Bill Moody on Web4Lib

Usability Expert : Ok, so this is the search form... Librarian(s): So... is this the simple search form or the advanced search? Usability Expert : This is the search form. Singer, Ross. Polishing the Turd: The Danger of Redesigning the OPAC. May 9, 2005. http://dilettantes.blogspot.com/2005/05/polishing-turd-dangers-of-redesigning.html

http://www.mtv.com

http://www.lib.umn.edu/undergrad/

http://www.maryville.edu/library/Default.asp

http://www.lib.byu.edu/

http://www.ksulib.org/ac/

http://search.athenscounty.lib.oh.us/cgi-bin/koha/opac-main.pl

“ Librarians need to use their expertise to make the library's online presence approach the simplicity and power of the Internet.” Wilder, Stanley. “Information Literacy Makes all the Wrong Assumptions.” The Chronicle Review , January 7, 2005. http://www.bright.net/~dlackey/WrongAssumptions.htm

“ Librarians need to use their expertise to make the library's online presence approach the simplicity and power of the Internet.”

Wilder, Stanley. “Information Literacy Makes all the Wrong Assumptions.” The Chronicle Review , January 7, 2005. http://www.bright.net/~dlackey/WrongAssumptions.htm

How Do We Get There? Involve students in interface planning Give a small, informed group the freedom to dream and develop Embrace and welcome continual change

References Dempsey, Lorcan. " The User interface that Isn't." May 2005. http://orweblog.oclc.org/archives/000667.html Hutcherson, Norman B. Library Jargon: Student Recognition of Terms and Concepts Commonly Used by Librarians in the Classroom. College & Research Libraries . (July 2004): 349-54. Klein, Leo Robert. The Expert User Is Dead. Library Journal. October 15, 2003. http://www.libraryjournal.com/index.asp?layout=article&articleid=CA323336 Lippincott, Joan. Net Generation Students and Libraries . Coalition for Networked Information, 2006. http://www.educause.edu/NetGenerationStudentsandLibraries/6067 Lippincott, Sarah & Martha Kyrillidow. How ARL University Communities Access Information: Highlights from LibQUAL+. Bimonthly Report 236, October 2004. Markoff, John. “Searching for Michael Jordan? Microsoft Wants a Better Way.” The New York Times . March 7, 2007. OCLC. How Academic Librarians Can Influence Students’ Web-Based Information Choices . (OCLC White Paper on the Information Habits of Students.) June 2002. http://www.mnstate.edu/schwartz/informationhabits.pdf Salaway, Gail, et al. The ECAR Study of Undergraduate Students and Information Technology , 2006. http://www.educause.edu/LibraryDetailPage/666?ID=ERS0607 Tennant, Roy. What I Wish I Had Known. Library Journal. November 15, 2005. Wilder, Stanley. “Information Literacy Makes all the Wrong Assumptions.” The Chronicle Review , January 7, 2005. http://www.bright.net/~dlackey/WrongAssumptions.htm

Dempsey, Lorcan. " The User interface that Isn't." May 2005. http://orweblog.oclc.org/archives/000667.html

Hutcherson, Norman B. Library Jargon: Student Recognition of Terms and Concepts Commonly Used by Librarians in the Classroom. College & Research Libraries . (July 2004): 349-54.

Klein, Leo Robert. The Expert User Is Dead. Library Journal. October 15, 2003. http://www.libraryjournal.com/index.asp?layout=article&articleid=CA323336

Lippincott, Joan. Net Generation Students and Libraries . Coalition for Networked Information, 2006. http://www.educause.edu/NetGenerationStudentsandLibraries/6067

Lippincott, Sarah & Martha Kyrillidow. How ARL University Communities Access Information: Highlights from LibQUAL+. Bimonthly Report 236, October 2004.

Markoff, John. “Searching for Michael Jordan? Microsoft Wants a Better Way.”

The New York Times . March 7, 2007.

OCLC. How Academic Librarians Can Influence Students’ Web-Based Information Choices . (OCLC White Paper on the Information Habits of Students.) June 2002. http://www.mnstate.edu/schwartz/informationhabits.pdf

Salaway, Gail, et al. The ECAR Study of Undergraduate Students and Information Technology , 2006. http://www.educause.edu/LibraryDetailPage/666?ID=ERS0607

Tennant, Roy. What I Wish I Had Known. Library Journal. November 15, 2005.

Wilder, Stanley. “Information Literacy Makes all the Wrong Assumptions.” The Chronicle Review , January 7, 2005. http://www.bright.net/~dlackey/WrongAssumptions.htm

View this slide show on SlideShare : http://www.slideshare.net/Ellysa/diversity/