VanUE presentation - WUD Vancouver 2010 - January 20 2011
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VanUE presentation - WUD Vancouver 2010 - January 20 2011

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The 2010 World Usability Day's Vancouver team's VanUE presentation. The presentation contains their WUD process and story, their idea (PuddleWatch app), their deliverable (A Day in the Life ...

The 2010 World Usability Day's Vancouver team's VanUE presentation. The presentation contains their WUD process and story, their idea (PuddleWatch app), their deliverable (A Day in the Life presentation), and their event reflections.

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  • \n
  • Hello and welcome to our World Usability Day presentation. My name is Ellisa and these are my Habanero colleagues and fellow WUD participants, Dave and Amara. I am Solution Specialist at Habanero; Dave is a User Experience Developer and Amara is an Interaction Designer.\n
  • \n
  • Today we are going to tell you the story of WUD Vancouver 2010. We will walk you through our process, and our decision points. We will be sharing our final deliverable with you; a Day in the Life presentation. We will conclude with our lessons learned and our reflections of the event. I’m going to hand it over to Dave now to begin the story.\n
  • Before we dive into World Usability Day Vancouver, I’m sure that a few of you are wondering what World Usability Day is...\n\nEvery year on the second Thursday of November, self-organized groups of usability professionals all over the world gather together to participate in a themed event called World Usability Day to ensure that services and products in life are simpler to use and easier to access.  2010‘s theme was communication, a very important and wide open topic as summarized by the World Usability Day (WUD) organization as: [click]\n
  • "World Usability Day will serve as an impetus to creating greater awareness for designs, products and services that improve and facilitate communication around the world" [click]\n
  • Here’s our story of World Usability Day Vancouver 2010 [click]\n
  • Our first meeting was on October 25, 2010 and it included a great mix of seasoned WUD veterans and eager WUD newcomers from many companies around Vancouver. [click]\n
  • Each person came with a unique combination of skills and perspectives. We began by going through this year’s theme and discussing what had been done in previous years. [click] Then we dove right in, and started our brainstorm for this year’s event focus. [click] Armed with sharpies and post-it notes, everyone contributed a couple of ideas [click] and presented them to the group. [click]\n
  • Each person came with a unique combination of skills and perspectives. We began by going through this year’s theme and discussing what had been done in previous years. [click] Then we dove right in, and started our brainstorm for this year’s event focus. [click] Armed with sharpies and post-it notes, everyone contributed a couple of ideas [click] and presented them to the group. [click]\n
  • Each person came with a unique combination of skills and perspectives. We began by going through this year’s theme and discussing what had been done in previous years. [click] Then we dove right in, and started our brainstorm for this year’s event focus. [click] Armed with sharpies and post-it notes, everyone contributed a couple of ideas [click] and presented them to the group. [click]\n
  • Here’s a cross section of the plethora of ideas that were thrown out:\n\n[click] - Helping those that don’t have access to today’s interactivity tools\n\n[click] - Twitter as an emergency response system (e.q. Earthquake in Haiti)\n\n[click] - Are there ways that design can help people feel ownership over oceans?\n\n[click] - Designing the user experience for a community bike share program\n\n[click] - Designing for localization [click]\n
  • Here’s a cross section of the plethora of ideas that were thrown out:\n\n[click] - Helping those that don’t have access to today’s interactivity tools\n\n[click] - Twitter as an emergency response system (e.q. Earthquake in Haiti)\n\n[click] - Are there ways that design can help people feel ownership over oceans?\n\n[click] - Designing the user experience for a community bike share program\n\n[click] - Designing for localization [click]\n
  • Here’s a cross section of the plethora of ideas that were thrown out:\n\n[click] - Helping those that don’t have access to today’s interactivity tools\n\n[click] - Twitter as an emergency response system (e.q. Earthquake in Haiti)\n\n[click] - Are there ways that design can help people feel ownership over oceans?\n\n[click] - Designing the user experience for a community bike share program\n\n[click] - Designing for localization [click]\n
  • Here’s a cross section of the plethora of ideas that were thrown out:\n\n[click] - Helping those that don’t have access to today’s interactivity tools\n\n[click] - Twitter as an emergency response system (e.q. Earthquake in Haiti)\n\n[click] - Are there ways that design can help people feel ownership over oceans?\n\n[click] - Designing the user experience for a community bike share program\n\n[click] - Designing for localization [click]\n
  • Here’s a cross section of the plethora of ideas that were thrown out:\n\n[click] - Helping those that don’t have access to today’s interactivity tools\n\n[click] - Twitter as an emergency response system (e.q. Earthquake in Haiti)\n\n[click] - Are there ways that design can help people feel ownership over oceans?\n\n[click] - Designing the user experience for a community bike share program\n\n[click] - Designing for localization [click]\n
  • [click] - Improve way-finding at Waterfront Station (I’m always getting lost)\n\n[click] - Look at those challenged with communication. (e.g. Canadian Institute for the Blind) What are their challenges?\n\n[click] - How can technology help people connect kinaesthetically? (e.g. Knitting videos on YouTube)\n\n[click] - How-to leverage today’s digital communication technologies; a start-up guide.\n\n[click] - Vancouver’s 3-1-1 service (e.g. a civic works reporting service)\n
  • [click] - Improve way-finding at Waterfront Station (I’m always getting lost)\n\n[click] - Look at those challenged with communication. (e.g. Canadian Institute for the Blind) What are their challenges?\n\n[click] - How can technology help people connect kinaesthetically? (e.g. Knitting videos on YouTube)\n\n[click] - How-to leverage today’s digital communication technologies; a start-up guide.\n\n[click] - Vancouver’s 3-1-1 service (e.g. a civic works reporting service)\n
  • [click] - Improve way-finding at Waterfront Station (I’m always getting lost)\n\n[click] - Look at those challenged with communication. (e.g. Canadian Institute for the Blind) What are their challenges?\n\n[click] - How can technology help people connect kinaesthetically? (e.g. Knitting videos on YouTube)\n\n[click] - How-to leverage today’s digital communication technologies; a start-up guide.\n\n[click] - Vancouver’s 3-1-1 service (e.g. a civic works reporting service)\n
  • [click] - Improve way-finding at Waterfront Station (I’m always getting lost)\n\n[click] - Look at those challenged with communication. (e.g. Canadian Institute for the Blind) What are their challenges?\n\n[click] - How can technology help people connect kinaesthetically? (e.g. Knitting videos on YouTube)\n\n[click] - How-to leverage today’s digital communication technologies; a start-up guide.\n\n[click] - Vancouver’s 3-1-1 service (e.g. a civic works reporting service)\n
  • [click] - Improve way-finding at Waterfront Station (I’m always getting lost)\n\n[click] - Look at those challenged with communication. (e.g. Canadian Institute for the Blind) What are their challenges?\n\n[click] - How can technology help people connect kinaesthetically? (e.g. Knitting videos on YouTube)\n\n[click] - How-to leverage today’s digital communication technologies; a start-up guide.\n\n[click] - Vancouver’s 3-1-1 service (e.g. a civic works reporting service)\n
  • With so many ideas on the board, we switched gears and had frank discussion about what our deliverables for the project should be and tried to get an idea about what success would look like. [click] Throughout all of these discussions, we tried to keep in mind the reality of trying to coordinate future meetings with the range of schedules, commitments and availabilities of the people involved. [click]\n
  • In addition to scheduling and determining deliverables, there was also the issue of scope to contend with. A quick survey of room determined that participants were interested in as few as meetings as possible with a focus on delivery. [click]\n
  • The idea of a one-day design slam was thrown out to the group and immediately agreed upon. [click]\n
  • With time commitments settled (and deliverable ideas starting to take shape), our attention turned back to possible topics. With so many blue sky, far-reaching ideas we had to ensure that the final focus would be achievable in an one-day design slam. [click]\n
  • Luckily, there were a few Project Manager types in the group that continually reiterated that we needed to keep everything controlled, tighten up what were talking about, and determine who it was that we were talking to. [click]\n
  • Keeping all of those points in mind, we continued into the lightning round where we grouped the like ideas together, [click] and, through a simple ‘name your top three’ vote, we narrowed down the topics. [click]\n
  • The race was tight, but in the end, we decided to focus on Vancouver’s 3-1-1 service; the civic phone reporting service. [click]\n
  • The goal being to determine a way in which the knowledge of and the visibility of Vancouver’s 3-1-1 service could be enhanced. Participants felt that it was a very useful and effective service that not a lot of people know about, let alone actually use, in Vancouver. [click]\n
  • Having selected our topic, we went through the group and assigned project roles [click] that people might be interested in taking on for the project moving forward. With that, our first meeting came to a close.[click]\n
  • The second planning meeting welcomed a couple of new members to the fold, and was focused on laying the groundwork needed for the World Usability Day one-day design slam. [click]\n
  • The goal of the meeting was to figure out what exactly we wanted to accomplish and when. We needed to break down the topic into tasks, to define who will be doing what during the one-day design slam, and to pick a date. [click]\n
  • To kick the meeting off, we discussed the topic again and everyone was still sold on focusing on the City of Vancouver’s 3-1-1 service.  The group felt strongly that 3-1-1 is a very useful service. [click]\n\n
  • 3-1-1 is the one number that anyone in Vancouver can call to get in touch with the City about pretty much anything civic-related.  It is staffed by 1st tier support personnel and, depending on the questions asked, calls are escalated as needed.  It is also a fairly new service (just over a year old) and is relatively unknown within the Vancouver community. [click]\n
  • To get a good sense of what the number could be used for, we actually gave it a test run during the meeting and called it.  The call was answered right away (to our surprise!) and the support person on the phone explained to us that the number should be used for any municipal government issues. Since the call was picked up right away, we suspected that there wasn’t a lot of call volume at this time, further reinforcing our idea that increased awareness of this system is needed. [click]\n\n
  • At this point, our appointed PM Kirk, reigned us in. Tackling all of Vancouver 3-1-1 in one-day? Is that really feasible? After a roundtable discussion, we decided to focus on a subset of the City’s 3-1-1 services and scaled back our focus to tackling puddle watching (a very Vancouver topic). [click]\n
  • This smaller scale should help reign in the scope of the project, keep us true to our one-day design slam, and keep our deliverables achievable.  We also decided to use a fictional city in our presentation because the City of Vancouver already uses 3-1-1 to report puddles and we didn’t want to step on any toes. [click]\n
  • Before we moved ahead much further, we tackled the name for the project. Puddle Reporting Service wasn’t very sexy, so after a brief discussion, we settled on PuddleWatch instead. [click]\n
  • With the name and focus out of the way, it was time to decide what the goals of PuddleWatch were going to be. We knew that we wanted it be a reporting service for puddles, we wanted to engage the municipal citizenry, and we wanted to create a tool that allowed for two-communication between a mythical city and its community. [click]\n
  • So how to achieve the vision? After a quick roundtable, the idea of a smartphone application surfaced. The group was immediately on board with the concept. Discussion ensued and it was also decided to turn PuddleWatch into a game; setting the stage for competing neighbourhoods, and devising a point system with awards and achievements, similar to a FourSquare concept. [click]\n
  • We had our vision, goals and communication vehicle. Now it was time to discuss deliverables. We knew that building an app in one day wasn’t feasible, but designing one was. It was decided that deliverables for this project would consist of wireframes, [click] a strategy document, mock ups, rules and parameters, and a high level vision. [click]\n\n
  • We decided to present the design and our deliverables in a “Day in the Life” format. [click] This would describe through storytelling how the design would work, backed with wireframes and personas.  This method is much easier to produce than functional prototypes and it lent itself very naturally to this format [click] (VanUE presentation). [click]\n
  • We decided to present the design and our deliverables in a “Day in the Life” format. [click] This would describe through storytelling how the design would work, backed with wireframes and personas.  This method is much easier to produce than functional prototypes and it lent itself very naturally to this format [click] (VanUE presentation). [click]\n
  • All that was left was to set the date. The one-day design slam was confirmed for November 11, 2010 (also the same day as WUD), from 9am to about 5pm. [click]\n
  • The day of the design slam was here and the group was assembled, [click] it was time to begin! [click]\n\n
  • As a first activity, we had a brainstorming session on what we could do with PuddleWatch, [click] generated ideas about possible personas, [click] and looked at possible uses for a system like the one we were designing. [click] We re-visted the vision that was created in the last meeting and discussed any other possible goals. [click]\n
  • As a first activity, we had a brainstorming session on what we could do with PuddleWatch, [click] generated ideas about possible personas, [click] and looked at possible uses for a system like the one we were designing. [click] We re-visted the vision that was created in the last meeting and discussed any other possible goals. [click]\n
  • As a first activity, we had a brainstorming session on what we could do with PuddleWatch, [click] generated ideas about possible personas, [click] and looked at possible uses for a system like the one we were designing. [click] We re-visted the vision that was created in the last meeting and discussed any other possible goals. [click]\n
  • Once again, the scope started to creep a little bit [click] as our minds generated so many fantastic possible uses for the system, with many not able to be realistically covered in our one day period.  [click] So with a little divide and conquer, we recorded these ideas on a future possibilities board (the Parking Lot) [click] and focused on designing a mobile application with some elements of gameplay and creating three personas to tell the story. [click]\n\n
  • Once again, the scope started to creep a little bit [click] as our minds generated so many fantastic possible uses for the system, with many not able to be realistically covered in our one day period.  [click] So with a little divide and conquer, we recorded these ideas on a future possibilities board (the Parking Lot) [click] and focused on designing a mobile application with some elements of gameplay and creating three personas to tell the story. [click]\n\n
  • Once again, the scope started to creep a little bit [click] as our minds generated so many fantastic possible uses for the system, with many not able to be realistically covered in our one day period.  [click] So with a little divide and conquer, we recorded these ideas on a future possibilities board (the Parking Lot) [click] and focused on designing a mobile application with some elements of gameplay and creating three personas to tell the story. [click]\n\n
  • The personas we decided to focus on were: \n\n[click] - a casual user of the system interested in reporting puddles and seeing results from the city to know that the message is being heard\n\n[click]- an avid user of the system, specifically because of the gaming component\n\n[click]- an administrator of the system receiving puddle watch sightings [click]\n\n
  • The personas we decided to focus on were: \n\n[click] - a casual user of the system interested in reporting puddles and seeing results from the city to know that the message is being heard\n\n[click]- an avid user of the system, specifically because of the gaming component\n\n[click]- an administrator of the system receiving puddle watch sightings [click]\n\n
  • The personas we decided to focus on were: \n\n[click] - a casual user of the system interested in reporting puddles and seeing results from the city to know that the message is being heard\n\n[click]- an avid user of the system, specifically because of the gaming component\n\n[click]- an administrator of the system receiving puddle watch sightings [click]\n\n
  • From there, we split into groups, [click] each tackling a different persona to flesh out details for each [click] and generate ideas on how these three personas would be interconnected [click] during a “day in the life” type of presentation. [click]\n\n
  • From there, we split into groups, [click] each tackling a different persona to flesh out details for each [click] and generate ideas on how these three personas would be interconnected [click] during a “day in the life” type of presentation. [click]\n\n
  • From there, we split into groups, [click] each tackling a different persona to flesh out details for each [click] and generate ideas on how these three personas would be interconnected [click] during a “day in the life” type of presentation. [click]\n\n
  • Once our foundation was solidified with use cases and persona development, we once again split into three groups [click] to focus on generating wireframes to be used as screenshots in the presentation, [click] further developing the cross-persona narrative, [click] and go on an image safari to find fantastic images for use in the presentation that would enhance the story. [click]\n\n
  • Once our foundation was solidified with use cases and persona development, we once again split into three groups [click] to focus on generating wireframes to be used as screenshots in the presentation, [click] further developing the cross-persona narrative, [click] and go on an image safari to find fantastic images for use in the presentation that would enhance the story. [click]\n\n
  • Once our foundation was solidified with use cases and persona development, we once again split into three groups [click] to focus on generating wireframes to be used as screenshots in the presentation, [click] further developing the cross-persona narrative, [click] and go on an image safari to find fantastic images for use in the presentation that would enhance the story. [click]\n\n
  • By the end of the day, we were scrambling to get our wireframes, sketches, images, and the story into the slideshow. [click] With only one computer able to work on the presentation, [click] things slowed down as a few of us plugged away. [click] After a few hours of work, the Day in the Life was complete! [click]\n\n
  • By the end of the day, we were scrambling to get our wireframes, sketches, images, and the story into the slideshow. [click] With only one computer able to work on the presentation, [click] things slowed down as a few of us plugged away. [click] After a few hours of work, the Day in the Life was complete! [click]\n\n
  • By the end of the day, we were scrambling to get our wireframes, sketches, images, and the story into the slideshow. [click] With only one computer able to work on the presentation, [click] things slowed down as a few of us plugged away. [click] After a few hours of work, the Day in the Life was complete! [click]\n\n
  • Now I’m going to hand it off to Amara, who is going to take us through the Day in the Life presentation we created. [click]\n
  • Welcome to Showersville. [click] Showersville is a fast-paced City with very active and friendly citizens. Residents strive to live balanced lives; often cycling to work [click], enjoying the outdoors and spending time in their community.\n\nShowersville is also a very rainy City. Citizens spend many months slogging through the rain on their way to work, while playing sports and walking in the park. Naturally, the City is constantly struggling with locating the many puddles and potholes that result from so much precipitation. \n\nIn recent years, the City has become overwhelmed with the increasing number of related issues. To deal with this escalating problem, the City launched a 311 phone call program last year. [click] 3-1-1 is a quick and easy phone number that residents can call at any time to report puddles and other City problems. \n\nHowever, 3-1-1 has been slow to catch on. As such, the City has created a Puddle Watch program [click] to increase puddle awareness and engagement amongst their citizens. The City Marketing and Communications Department created a Puddle Watch app as the main vehicle for this initiative. The goal of Puddle Watch is to allow people to report puddles with their description and location. Thus, having the information quickly sent to maintenance and engineering for repair. [click]\n
  • Welcome to Showersville. [click] Showersville is a fast-paced City with very active and friendly citizens. Residents strive to live balanced lives; often cycling to work [click], enjoying the outdoors and spending time in their community.\n\nShowersville is also a very rainy City. Citizens spend many months slogging through the rain on their way to work, while playing sports and walking in the park. Naturally, the City is constantly struggling with locating the many puddles and potholes that result from so much precipitation. \n\nIn recent years, the City has become overwhelmed with the increasing number of related issues. To deal with this escalating problem, the City launched a 311 phone call program last year. [click] 3-1-1 is a quick and easy phone number that residents can call at any time to report puddles and other City problems. \n\nHowever, 3-1-1 has been slow to catch on. As such, the City has created a Puddle Watch program [click] to increase puddle awareness and engagement amongst their citizens. The City Marketing and Communications Department created a Puddle Watch app as the main vehicle for this initiative. The goal of Puddle Watch is to allow people to report puddles with their description and location. Thus, having the information quickly sent to maintenance and engineering for repair. [click]\n
  • Welcome to Showersville. [click] Showersville is a fast-paced City with very active and friendly citizens. Residents strive to live balanced lives; often cycling to work [click], enjoying the outdoors and spending time in their community.\n\nShowersville is also a very rainy City. Citizens spend many months slogging through the rain on their way to work, while playing sports and walking in the park. Naturally, the City is constantly struggling with locating the many puddles and potholes that result from so much precipitation. \n\nIn recent years, the City has become overwhelmed with the increasing number of related issues. To deal with this escalating problem, the City launched a 311 phone call program last year. [click] 3-1-1 is a quick and easy phone number that residents can call at any time to report puddles and other City problems. \n\nHowever, 3-1-1 has been slow to catch on. As such, the City has created a Puddle Watch program [click] to increase puddle awareness and engagement amongst their citizens. The City Marketing and Communications Department created a Puddle Watch app as the main vehicle for this initiative. The goal of Puddle Watch is to allow people to report puddles with their description and location. Thus, having the information quickly sent to maintenance and engineering for repair. [click]\n
  • Welcome to Showersville. [click] Showersville is a fast-paced City with very active and friendly citizens. Residents strive to live balanced lives; often cycling to work [click], enjoying the outdoors and spending time in their community.\n\nShowersville is also a very rainy City. Citizens spend many months slogging through the rain on their way to work, while playing sports and walking in the park. Naturally, the City is constantly struggling with locating the many puddles and potholes that result from so much precipitation. \n\nIn recent years, the City has become overwhelmed with the increasing number of related issues. To deal with this escalating problem, the City launched a 311 phone call program last year. [click] 3-1-1 is a quick and easy phone number that residents can call at any time to report puddles and other City problems. \n\nHowever, 3-1-1 has been slow to catch on. As such, the City has created a Puddle Watch program [click] to increase puddle awareness and engagement amongst their citizens. The City Marketing and Communications Department created a Puddle Watch app as the main vehicle for this initiative. The goal of Puddle Watch is to allow people to report puddles with their description and location. Thus, having the information quickly sent to maintenance and engineering for repair. [click]\n
  • Welcome to Showersville. [click] Showersville is a fast-paced City with very active and friendly citizens. Residents strive to live balanced lives; often cycling to work [click], enjoying the outdoors and spending time in their community.\n\nShowersville is also a very rainy City. Citizens spend many months slogging through the rain on their way to work, while playing sports and walking in the park. Naturally, the City is constantly struggling with locating the many puddles and potholes that result from so much precipitation. \n\nIn recent years, the City has become overwhelmed with the increasing number of related issues. To deal with this escalating problem, the City launched a 311 phone call program last year. [click] 3-1-1 is a quick and easy phone number that residents can call at any time to report puddles and other City problems. \n\nHowever, 3-1-1 has been slow to catch on. As such, the City has created a Puddle Watch program [click] to increase puddle awareness and engagement amongst their citizens. The City Marketing and Communications Department created a Puddle Watch app as the main vehicle for this initiative. The goal of Puddle Watch is to allow people to report puddles with their description and location. Thus, having the information quickly sent to maintenance and engineering for repair. [click]\n
  • Welcome to Showersville. [click] Showersville is a fast-paced City with very active and friendly citizens. Residents strive to live balanced lives; often cycling to work [click], enjoying the outdoors and spending time in their community.\n\nShowersville is also a very rainy City. Citizens spend many months slogging through the rain on their way to work, while playing sports and walking in the park. Naturally, the City is constantly struggling with locating the many puddles and potholes that result from so much precipitation. \n\nIn recent years, the City has become overwhelmed with the increasing number of related issues. To deal with this escalating problem, the City launched a 311 phone call program last year. [click] 3-1-1 is a quick and easy phone number that residents can call at any time to report puddles and other City problems. \n\nHowever, 3-1-1 has been slow to catch on. As such, the City has created a Puddle Watch program [click] to increase puddle awareness and engagement amongst their citizens. The City Marketing and Communications Department created a Puddle Watch app as the main vehicle for this initiative. The goal of Puddle Watch is to allow people to report puddles with their description and location. Thus, having the information quickly sent to maintenance and engineering for repair. [click]\n
  • Meet Bob Elliot. [click] Bob is 33 years old and has been a Post Man for 8 years. He is an environmentalist [click] that plays Rugby on the weekends and volunteers with Big Brothers. He has lived in Showersville his whole life and loves how dynamic and exciting the city is.\n\nOn workdays Bob wakes up at 3am. He grabs a quick breakfast [click] before he jumps on his bike and rides to work [click]. Because he lives in Showersville, he often encounters puddles and potholes on his way to work. He loves the outdoors though, so it takes more than a little water to deter him. [click]\n
  • Meet Bob Elliot. [click] Bob is 33 years old and has been a Post Man for 8 years. He is an environmentalist [click] that plays Rugby on the weekends and volunteers with Big Brothers. He has lived in Showersville his whole life and loves how dynamic and exciting the city is.\n\nOn workdays Bob wakes up at 3am. He grabs a quick breakfast [click] before he jumps on his bike and rides to work [click]. Because he lives in Showersville, he often encounters puddles and potholes on his way to work. He loves the outdoors though, so it takes more than a little water to deter him. [click]\n
  • Meet Bob Elliot. [click] Bob is 33 years old and has been a Post Man for 8 years. He is an environmentalist [click] that plays Rugby on the weekends and volunteers with Big Brothers. He has lived in Showersville his whole life and loves how dynamic and exciting the city is.\n\nOn workdays Bob wakes up at 3am. He grabs a quick breakfast [click] before he jumps on his bike and rides to work [click]. Because he lives in Showersville, he often encounters puddles and potholes on his way to work. He loves the outdoors though, so it takes more than a little water to deter him. [click]\n
  • Meet Bob Elliot. [click] Bob is 33 years old and has been a Post Man for 8 years. He is an environmentalist [click] that plays Rugby on the weekends and volunteers with Big Brothers. He has lived in Showersville his whole life and loves how dynamic and exciting the city is.\n\nOn workdays Bob wakes up at 3am. He grabs a quick breakfast [click] before he jumps on his bike and rides to work [click]. Because he lives in Showersville, he often encounters puddles and potholes on his way to work. He loves the outdoors though, so it takes more than a little water to deter him. [click]\n
  • Meet Bob Elliot. [click] Bob is 33 years old and has been a Post Man for 8 years. He is an environmentalist [click] that plays Rugby on the weekends and volunteers with Big Brothers. He has lived in Showersville his whole life and loves how dynamic and exciting the city is.\n\nOn workdays Bob wakes up at 3am. He grabs a quick breakfast [click] before he jumps on his bike and rides to work [click]. Because he lives in Showersville, he often encounters puddles and potholes on his way to work. He loves the outdoors though, so it takes more than a little water to deter him. [click]\n
  • Meet Bob Elliot. [click] Bob is 33 years old and has been a Post Man for 8 years. He is an environmentalist [click] that plays Rugby on the weekends and volunteers with Big Brothers. He has lived in Showersville his whole life and loves how dynamic and exciting the city is.\n\nOn workdays Bob wakes up at 3am. He grabs a quick breakfast [click] before he jumps on his bike and rides to work [click]. Because he lives in Showersville, he often encounters puddles and potholes on his way to work. He loves the outdoors though, so it takes more than a little water to deter him. [click]\n
  • On a particularly rainy day Bob was driving through a puddle [click] and hit a bump in the road. A stack of mail [click] fell out the delivery door of the truck and landed in the puddle! Oh no! Bob could barely contain his frustration! [click] Why didn’t the City fix this huge puddle? To take matters into his own hands, he decided to report the incident to the City. The puddle was so large it nearly swallowed his mail; it needed to be fixed! [click]\n
  • On a particularly rainy day Bob was driving through a puddle [click] and hit a bump in the road. A stack of mail [click] fell out the delivery door of the truck and landed in the puddle! Oh no! Bob could barely contain his frustration! [click] Why didn’t the City fix this huge puddle? To take matters into his own hands, he decided to report the incident to the City. The puddle was so large it nearly swallowed his mail; it needed to be fixed! [click]\n
  • On a particularly rainy day Bob was driving through a puddle [click] and hit a bump in the road. A stack of mail [click] fell out the delivery door of the truck and landed in the puddle! Oh no! Bob could barely contain his frustration! [click] Why didn’t the City fix this huge puddle? To take matters into his own hands, he decided to report the incident to the City. The puddle was so large it nearly swallowed his mail; it needed to be fixed! [click]\n
  • Bob pulled out his phone [click] and searched for the Showersville municipal website [click]. All he needed was the name and phone number of the person in charge of fixing puddles! He was flipping from page to page when he discovered the new Showersville mobile app Puddle Watch. It said the app was used to alert the City of puddles that needed repairs. While skeptical, he downloaded the app [click] and created a quick profile. \n\nHe clicked on “Report a Puddle” and was taken to the “Report a Puddle” screen [click]. The app automatically found his location and asked him to report the puddle’s seriousness. Bob gave the puddle a “full boot rating. ” He decided to skip the photo and description fields and quickly clicked Report. [click] He was falling behind on his route and needed to get going.\n\nA confirmation screen appeared [click], confirming his report. By this time his puddle anger had subsided. He felt optimistic that someone would at least read his puddle report. The page also notified Bob that he had received 8 points. As he climbed back into his mail truck, he vaguely wondered what the points were for. This thought quickly vanished when Bob’s attention was returned to the road. [click]\n
  • Bob pulled out his phone [click] and searched for the Showersville municipal website [click]. All he needed was the name and phone number of the person in charge of fixing puddles! He was flipping from page to page when he discovered the new Showersville mobile app Puddle Watch. It said the app was used to alert the City of puddles that needed repairs. While skeptical, he downloaded the app [click] and created a quick profile. \n\nHe clicked on “Report a Puddle” and was taken to the “Report a Puddle” screen [click]. The app automatically found his location and asked him to report the puddle’s seriousness. Bob gave the puddle a “full boot rating. ” He decided to skip the photo and description fields and quickly clicked Report. [click] He was falling behind on his route and needed to get going.\n\nA confirmation screen appeared [click], confirming his report. By this time his puddle anger had subsided. He felt optimistic that someone would at least read his puddle report. The page also notified Bob that he had received 8 points. As he climbed back into his mail truck, he vaguely wondered what the points were for. This thought quickly vanished when Bob’s attention was returned to the road. [click]\n
  • Bob pulled out his phone [click] and searched for the Showersville municipal website [click]. All he needed was the name and phone number of the person in charge of fixing puddles! He was flipping from page to page when he discovered the new Showersville mobile app Puddle Watch. It said the app was used to alert the City of puddles that needed repairs. While skeptical, he downloaded the app [click] and created a quick profile. \n\nHe clicked on “Report a Puddle” and was taken to the “Report a Puddle” screen [click]. The app automatically found his location and asked him to report the puddle’s seriousness. Bob gave the puddle a “full boot rating. ” He decided to skip the photo and description fields and quickly clicked Report. [click] He was falling behind on his route and needed to get going.\n\nA confirmation screen appeared [click], confirming his report. By this time his puddle anger had subsided. He felt optimistic that someone would at least read his puddle report. The page also notified Bob that he had received 8 points. As he climbed back into his mail truck, he vaguely wondered what the points were for. This thought quickly vanished when Bob’s attention was returned to the road. [click]\n
  • Bob pulled out his phone [click] and searched for the Showersville municipal website [click]. All he needed was the name and phone number of the person in charge of fixing puddles! He was flipping from page to page when he discovered the new Showersville mobile app Puddle Watch. It said the app was used to alert the City of puddles that needed repairs. While skeptical, he downloaded the app [click] and created a quick profile. \n\nHe clicked on “Report a Puddle” and was taken to the “Report a Puddle” screen [click]. The app automatically found his location and asked him to report the puddle’s seriousness. Bob gave the puddle a “full boot rating. ” He decided to skip the photo and description fields and quickly clicked Report. [click] He was falling behind on his route and needed to get going.\n\nA confirmation screen appeared [click], confirming his report. By this time his puddle anger had subsided. He felt optimistic that someone would at least read his puddle report. The page also notified Bob that he had received 8 points. As he climbed back into his mail truck, he vaguely wondered what the points were for. This thought quickly vanished when Bob’s attention was returned to the road. [click]\n
  • Bob pulled out his phone [click] and searched for the Showersville municipal website [click]. All he needed was the name and phone number of the person in charge of fixing puddles! He was flipping from page to page when he discovered the new Showersville mobile app Puddle Watch. It said the app was used to alert the City of puddles that needed repairs. While skeptical, he downloaded the app [click] and created a quick profile. \n\nHe clicked on “Report a Puddle” and was taken to the “Report a Puddle” screen [click]. The app automatically found his location and asked him to report the puddle’s seriousness. Bob gave the puddle a “full boot rating. ” He decided to skip the photo and description fields and quickly clicked Report. [click] He was falling behind on his route and needed to get going.\n\nA confirmation screen appeared [click], confirming his report. By this time his puddle anger had subsided. He felt optimistic that someone would at least read his puddle report. The page also notified Bob that he had received 8 points. As he climbed back into his mail truck, he vaguely wondered what the points were for. This thought quickly vanished when Bob’s attention was returned to the road. [click]\n
  • Bob pulled out his phone [click] and searched for the Showersville municipal website [click]. All he needed was the name and phone number of the person in charge of fixing puddles! He was flipping from page to page when he discovered the new Showersville mobile app Puddle Watch. It said the app was used to alert the City of puddles that needed repairs. While skeptical, he downloaded the app [click] and created a quick profile. \n\nHe clicked on “Report a Puddle” and was taken to the “Report a Puddle” screen [click]. The app automatically found his location and asked him to report the puddle’s seriousness. Bob gave the puddle a “full boot rating. ” He decided to skip the photo and description fields and quickly clicked Report. [click] He was falling behind on his route and needed to get going.\n\nA confirmation screen appeared [click], confirming his report. By this time his puddle anger had subsided. He felt optimistic that someone would at least read his puddle report. The page also notified Bob that he had received 8 points. As he climbed back into his mail truck, he vaguely wondered what the points were for. This thought quickly vanished when Bob’s attention was returned to the road. [click]\n
  • That same day, Bob’s Puddle Watch report automatically created a work order ticket [click] at the City Works Department. The work order ticket was then assigned to the correct City Department based on the puddle location. A few days later, the City Department dispatched puddle workers to the site of Bob’s puddle to fix the water pooling.\n\nLater that day, [click] the puddle workers found and fixed the puddle. At the end of their shift, they signed into the Puddle Watch internal network and changed Bob’s puddle status to “fixed”, thus completing the work order ticket. [click]\n
  • That same day, Bob’s Puddle Watch report automatically created a work order ticket [click] at the City Works Department. The work order ticket was then assigned to the correct City Department based on the puddle location. A few days later, the City Department dispatched puddle workers to the site of Bob’s puddle to fix the water pooling.\n\nLater that day, [click] the puddle workers found and fixed the puddle. At the end of their shift, they signed into the Puddle Watch internal network and changed Bob’s puddle status to “fixed”, thus completing the work order ticket. [click]\n
  • Bob [click] was having a coffee break when his phone beeped with a notification. He received an alert from Puddle Watch [click] notifying him that the puddle he reported the other day was fixed!\n\nBob was so happy his puddle report was acknowledged and fixed, that he decided to share this success on Facebook [click]. Bob is not much of a social network person but he was earnestly surprised and excited that the City was so responsive to his report. [click]\n
  • Bob [click] was having a coffee break when his phone beeped with a notification. He received an alert from Puddle Watch [click] notifying him that the puddle he reported the other day was fixed!\n\nBob was so happy his puddle report was acknowledged and fixed, that he decided to share this success on Facebook [click]. Bob is not much of a social network person but he was earnestly surprised and excited that the City was so responsive to his report. [click]\n
  • Bob [click] was having a coffee break when his phone beeped with a notification. He received an alert from Puddle Watch [click] notifying him that the puddle he reported the other day was fixed!\n\nBob was so happy his puddle report was acknowledged and fixed, that he decided to share this success on Facebook [click]. Bob is not much of a social network person but he was earnestly surprised and excited that the City was so responsive to his report. [click]\n
  • Bob [click] was having a coffee break when his phone beeped with a notification. He received an alert from Puddle Watch [click] notifying him that the puddle he reported the other day was fixed!\n\nBob was so happy his puddle report was acknowledged and fixed, that he decided to share this success on Facebook [click]. Bob is not much of a social network person but he was earnestly surprised and excited that the City was so responsive to his report. [click]\n
  • That same day, Bob’s friend Jacob Walter [click] was playing Ultimate Frisbee in a local park near his house. Jacob is a 26 years old Graduate student at Showersville City University. He moved to Showersville a few years ago to begin his education and has fallen in love with the city and its friendly residents. [click] He loves dogs and enjoys playing online games. To unwind on weekends he also likes to play hockey with friends [click]. \n\nAs a dog walker for a living Jacob combines his love of dogs with his love of the outdoors. He lives in a small dorm room so he isn’t able to own a dog himself. Everyday Jacob encounters puddles while walking the dogs. [click] He tries to avoid the puddles but spends a good portion of his day toweling off wet dog paws. [click]\n
  • That same day, Bob’s friend Jacob Walter [click] was playing Ultimate Frisbee in a local park near his house. Jacob is a 26 years old Graduate student at Showersville City University. He moved to Showersville a few years ago to begin his education and has fallen in love with the city and its friendly residents. [click] He loves dogs and enjoys playing online games. To unwind on weekends he also likes to play hockey with friends [click]. \n\nAs a dog walker for a living Jacob combines his love of dogs with his love of the outdoors. He lives in a small dorm room so he isn’t able to own a dog himself. Everyday Jacob encounters puddles while walking the dogs. [click] He tries to avoid the puddles but spends a good portion of his day toweling off wet dog paws. [click]\n
  • That same day, Bob’s friend Jacob Walter [click] was playing Ultimate Frisbee in a local park near his house. Jacob is a 26 years old Graduate student at Showersville City University. He moved to Showersville a few years ago to begin his education and has fallen in love with the city and its friendly residents. [click] He loves dogs and enjoys playing online games. To unwind on weekends he also likes to play hockey with friends [click]. \n\nAs a dog walker for a living Jacob combines his love of dogs with his love of the outdoors. He lives in a small dorm room so he isn’t able to own a dog himself. Everyday Jacob encounters puddles while walking the dogs. [click] He tries to avoid the puddles but spends a good portion of his day toweling off wet dog paws. [click]\n
  • That same day, Bob’s friend Jacob Walter [click] was playing Ultimate Frisbee in a local park near his house. Jacob is a 26 years old Graduate student at Showersville City University. He moved to Showersville a few years ago to begin his education and has fallen in love with the city and its friendly residents. [click] He loves dogs and enjoys playing online games. To unwind on weekends he also likes to play hockey with friends [click]. \n\nAs a dog walker for a living Jacob combines his love of dogs with his love of the outdoors. He lives in a small dorm room so he isn’t able to own a dog himself. Everyday Jacob encounters puddles while walking the dogs. [click] He tries to avoid the puddles but spends a good portion of his day toweling off wet dog paws. [click]\n
  • That same day, Bob’s friend Jacob Walter [click] was playing Ultimate Frisbee in a local park near his house. Jacob is a 26 years old Graduate student at Showersville City University. He moved to Showersville a few years ago to begin his education and has fallen in love with the city and its friendly residents. [click] He loves dogs and enjoys playing online games. To unwind on weekends he also likes to play hockey with friends [click]. \n\nAs a dog walker for a living Jacob combines his love of dogs with his love of the outdoors. He lives in a small dorm room so he isn’t able to own a dog himself. Everyday Jacob encounters puddles while walking the dogs. [click] He tries to avoid the puddles but spends a good portion of his day toweling off wet dog paws. [click]\n
  • That same day, Bob’s friend Jacob Walter [click] was playing Ultimate Frisbee in a local park near his house. Jacob is a 26 years old Graduate student at Showersville City University. He moved to Showersville a few years ago to begin his education and has fallen in love with the city and its friendly residents. [click] He loves dogs and enjoys playing online games. To unwind on weekends he also likes to play hockey with friends [click]. \n\nAs a dog walker for a living Jacob combines his love of dogs with his love of the outdoors. He lives in a small dorm room so he isn’t able to own a dog himself. Everyday Jacob encounters puddles while walking the dogs. [click] He tries to avoid the puddles but spends a good portion of his day toweling off wet dog paws. [click]\n
  • On a particularly nice day at the park, Jacob was kicking back on a bench. As he watched the dogs play, he checked in on his friends using his Facebook app [click]. He scrolled through the most recent updates and noticed Bob’s status update about Puddle Watch. Jacob clicked on the link [click] and read through the details. Curious, Jacob decided to download the app.\n\nHe created a quick profile [click] and started to click through the app. An alert popped up, telling Jacob that filling out his profile had earned him points [click]. “Points? Is Puddle Watch a game?” Jacob wondered.\n\nJacob is an avid Foursquare user and loves playing iPhone games. Once he’s hooked he has a hard time putting his phone down. As he flipped through the app and noticed the leaderboard [click], Jacob started to get excited. As he read through the leading Puddle Watch players, he decided that he could easily rule this app and community. As a dog walker, he sees puddles almost every day! [click]\n
  • On a particularly nice day at the park, Jacob was kicking back on a bench. As he watched the dogs play, he checked in on his friends using his Facebook app [click]. He scrolled through the most recent updates and noticed Bob’s status update about Puddle Watch. Jacob clicked on the link [click] and read through the details. Curious, Jacob decided to download the app.\n\nHe created a quick profile [click] and started to click through the app. An alert popped up, telling Jacob that filling out his profile had earned him points [click]. “Points? Is Puddle Watch a game?” Jacob wondered.\n\nJacob is an avid Foursquare user and loves playing iPhone games. Once he’s hooked he has a hard time putting his phone down. As he flipped through the app and noticed the leaderboard [click], Jacob started to get excited. As he read through the leading Puddle Watch players, he decided that he could easily rule this app and community. As a dog walker, he sees puddles almost every day! [click]\n
  • On a particularly nice day at the park, Jacob was kicking back on a bench. As he watched the dogs play, he checked in on his friends using his Facebook app [click]. He scrolled through the most recent updates and noticed Bob’s status update about Puddle Watch. Jacob clicked on the link [click] and read through the details. Curious, Jacob decided to download the app.\n\nHe created a quick profile [click] and started to click through the app. An alert popped up, telling Jacob that filling out his profile had earned him points [click]. “Points? Is Puddle Watch a game?” Jacob wondered.\n\nJacob is an avid Foursquare user and loves playing iPhone games. Once he’s hooked he has a hard time putting his phone down. As he flipped through the app and noticed the leaderboard [click], Jacob started to get excited. As he read through the leading Puddle Watch players, he decided that he could easily rule this app and community. As a dog walker, he sees puddles almost every day! [click]\n
  • On a particularly nice day at the park, Jacob was kicking back on a bench. As he watched the dogs play, he checked in on his friends using his Facebook app [click]. He scrolled through the most recent updates and noticed Bob’s status update about Puddle Watch. Jacob clicked on the link [click] and read through the details. Curious, Jacob decided to download the app.\n\nHe created a quick profile [click] and started to click through the app. An alert popped up, telling Jacob that filling out his profile had earned him points [click]. “Points? Is Puddle Watch a game?” Jacob wondered.\n\nJacob is an avid Foursquare user and loves playing iPhone games. Once he’s hooked he has a hard time putting his phone down. As he flipped through the app and noticed the leaderboard [click], Jacob started to get excited. As he read through the leading Puddle Watch players, he decided that he could easily rule this app and community. As a dog walker, he sees puddles almost every day! [click]\n
  • On a particularly nice day at the park, Jacob was kicking back on a bench. As he watched the dogs play, he checked in on his friends using his Facebook app [click]. He scrolled through the most recent updates and noticed Bob’s status update about Puddle Watch. Jacob clicked on the link [click] and read through the details. Curious, Jacob decided to download the app.\n\nHe created a quick profile [click] and started to click through the app. An alert popped up, telling Jacob that filling out his profile had earned him points [click]. “Points? Is Puddle Watch a game?” Jacob wondered.\n\nJacob is an avid Foursquare user and loves playing iPhone games. Once he’s hooked he has a hard time putting his phone down. As he flipped through the app and noticed the leaderboard [click], Jacob started to get excited. As he read through the leading Puddle Watch players, he decided that he could easily rule this app and community. As a dog walker, he sees puddles almost every day! [click]\n
  • By this time, the dogs have had plenty of exercise so he rounded them up and started the walk home. About half-way there, Jacob encountered a large puddle [click]. Excited, he pulled out his phone and snapped a photo of the puddle [click]. He loaded the Puddle Watch app and created a report. He made sure to upload the picture of the puddle for bonus points. \nJacob felt satisfied with his first reported puddle but was still skeptical about the outcome. He decided to tweet [click] to his friends about his Puddle Watch experience. [click]\n
  • By this time, the dogs have had plenty of exercise so he rounded them up and started the walk home. About half-way there, Jacob encountered a large puddle [click]. Excited, he pulled out his phone and snapped a photo of the puddle [click]. He loaded the Puddle Watch app and created a report. He made sure to upload the picture of the puddle for bonus points. \nJacob felt satisfied with his first reported puddle but was still skeptical about the outcome. He decided to tweet [click] to his friends about his Puddle Watch experience. [click]\n
  • By this time, the dogs have had plenty of exercise so he rounded them up and started the walk home. About half-way there, Jacob encountered a large puddle [click]. Excited, he pulled out his phone and snapped a photo of the puddle [click]. He loaded the Puddle Watch app and created a report. He made sure to upload the picture of the puddle for bonus points. \nJacob felt satisfied with his first reported puddle but was still skeptical about the outcome. He decided to tweet [click] to his friends about his Puddle Watch experience. [click]\n
  • Later that evening, Jacob was out for dinner with his friends when they encountered a large puddle outside the restaurant. He quickly opened the Puddle Watch app [click] and reported the puddle. Once he had finished the report, [click] he noticed that he received bonus travel points for reporting two puddles in different Showersville communities in one day.\n\n“Cool,” thought Jacob. He took a quick peak at the status board [click] before he closed the app. He was hooked. Jacob began logging as many puddles as he could. [click]\n\n
  • Later that evening, Jacob was out for dinner with his friends when they encountered a large puddle outside the restaurant. He quickly opened the Puddle Watch app [click] and reported the puddle. Once he had finished the report, [click] he noticed that he received bonus travel points for reporting two puddles in different Showersville communities in one day.\n\n“Cool,” thought Jacob. He took a quick peak at the status board [click] before he closed the app. He was hooked. Jacob began logging as many puddles as he could. [click]\n\n
  • Later that evening, Jacob was out for dinner with his friends when they encountered a large puddle outside the restaurant. He quickly opened the Puddle Watch app [click] and reported the puddle. Once he had finished the report, [click] he noticed that he received bonus travel points for reporting two puddles in different Showersville communities in one day.\n\n“Cool,” thought Jacob. He took a quick peak at the status board [click] before he closed the app. He was hooked. Jacob began logging as many puddles as he could. [click]\n\n
  • After a week of logging puddles, Jacob checked his leaderboard [click] status and achievements. Pleased, he saw that he was moving up the Puddle Watch ladder to a higher rank. \n\nBecause of his many tweets and Facebook updates some of Jacob’s friends have also joined Puddle Watch and have formed an alliance [click]. Their team continues to rack up points, and are quite satisfied that their puddles are being fixed! \n\nAfter several weeks of intense Puddle Watching, Jacob was notified that he had won a prize [click] from the City for being the highest puddle reporter, and for leading the team with the most puddle points overall. \n\nAfter winning the umbrella [click] he continued to earn Puddle Watch points and earn respect for having so many puddles repaired within his community. [click]\n
  • After a week of logging puddles, Jacob checked his leaderboard [click] status and achievements. Pleased, he saw that he was moving up the Puddle Watch ladder to a higher rank. \n\nBecause of his many tweets and Facebook updates some of Jacob’s friends have also joined Puddle Watch and have formed an alliance [click]. Their team continues to rack up points, and are quite satisfied that their puddles are being fixed! \n\nAfter several weeks of intense Puddle Watching, Jacob was notified that he had won a prize [click] from the City for being the highest puddle reporter, and for leading the team with the most puddle points overall. \n\nAfter winning the umbrella [click] he continued to earn Puddle Watch points and earn respect for having so many puddles repaired within his community. [click]\n
  • After a week of logging puddles, Jacob checked his leaderboard [click] status and achievements. Pleased, he saw that he was moving up the Puddle Watch ladder to a higher rank. \n\nBecause of his many tweets and Facebook updates some of Jacob’s friends have also joined Puddle Watch and have formed an alliance [click]. Their team continues to rack up points, and are quite satisfied that their puddles are being fixed! \n\nAfter several weeks of intense Puddle Watching, Jacob was notified that he had won a prize [click] from the City for being the highest puddle reporter, and for leading the team with the most puddle points overall. \n\nAfter winning the umbrella [click] he continued to earn Puddle Watch points and earn respect for having so many puddles repaired within his community. [click]\n
  • After a week of logging puddles, Jacob checked his leaderboard [click] status and achievements. Pleased, he saw that he was moving up the Puddle Watch ladder to a higher rank. \n\nBecause of his many tweets and Facebook updates some of Jacob’s friends have also joined Puddle Watch and have formed an alliance [click]. Their team continues to rack up points, and are quite satisfied that their puddles are being fixed! \n\nAfter several weeks of intense Puddle Watching, Jacob was notified that he had won a prize [click] from the City for being the highest puddle reporter, and for leading the team with the most puddle points overall. \n\nAfter winning the umbrella [click] he continued to earn Puddle Watch points and earn respect for having so many puddles repaired within his community. [click]\n
  • So where does all the Puddle Watch data go?\n\nMeet Nancy Green [click]. Nancy is 41 years old and works for the City of Showersville . She is the Director of Marketing and Communications, having moved up within the department over the last 12 years. She has a Bachelor of Communications with a minor in Anthropology from Showersville City University. She is happily married to a Civil Engineer and has 2 young kids. [click] Nancy is an avid distance walker and spends as much time outdoors as she can.\n\nIt was Nancy’s team that developed and built the Puddle Watch app [click]. Their goal was to create an easy method to report puddles and monitor their repair progress. They also wanted the app to engage the city and create a more cohesive community. [click]\n
  • So where does all the Puddle Watch data go?\n\nMeet Nancy Green [click]. Nancy is 41 years old and works for the City of Showersville . She is the Director of Marketing and Communications, having moved up within the department over the last 12 years. She has a Bachelor of Communications with a minor in Anthropology from Showersville City University. She is happily married to a Civil Engineer and has 2 young kids. [click] Nancy is an avid distance walker and spends as much time outdoors as she can.\n\nIt was Nancy’s team that developed and built the Puddle Watch app [click]. Their goal was to create an easy method to report puddles and monitor their repair progress. They also wanted the app to engage the city and create a more cohesive community. [click]\n
  • So where does all the Puddle Watch data go?\n\nMeet Nancy Green [click]. Nancy is 41 years old and works for the City of Showersville . She is the Director of Marketing and Communications, having moved up within the department over the last 12 years. She has a Bachelor of Communications with a minor in Anthropology from Showersville City University. She is happily married to a Civil Engineer and has 2 young kids. [click] Nancy is an avid distance walker and spends as much time outdoors as she can.\n\nIt was Nancy’s team that developed and built the Puddle Watch app [click]. Their goal was to create an easy method to report puddles and monitor their repair progress. They also wanted the app to engage the city and create a more cohesive community. [click]\n
  • So where does all the Puddle Watch data go?\n\nMeet Nancy Green [click]. Nancy is 41 years old and works for the City of Showersville . She is the Director of Marketing and Communications, having moved up within the department over the last 12 years. She has a Bachelor of Communications with a minor in Anthropology from Showersville City University. She is happily married to a Civil Engineer and has 2 young kids. [click] Nancy is an avid distance walker and spends as much time outdoors as she can.\n\nIt was Nancy’s team that developed and built the Puddle Watch app [click]. Their goal was to create an easy method to report puddles and monitor their repair progress. They also wanted the app to engage the city and create a more cohesive community. [click]\n
  • When a Puddle Watch report comes in, a ticket is automatically created for the Maintenance and Engineering Department. Nancy and her team don’t need to manage the flow of puddle reporting. \n\nHowever, as the administrator of the system, Nancy maintains the database of users and monitors all data in the Puddle Watch database [click]. Nancy focuses on increasing Puddle Watch engagement in order to gather demographic information about the users [click]. Her goal is to be able to run other data queries using the Puddle Watch data set that will help with urban planning and development.\n\nSince the onset of Puddle Watch Nancy has seen a 40% increase in the number of puddles reported [click]. The City has been quicker to clear sewage issues and can prioritize their work based on puddle size. This has increased happiness among Showersville citizens who have seen a positive engagement with their requests and needs. [click]\n
  • When a Puddle Watch report comes in, a ticket is automatically created for the Maintenance and Engineering Department. Nancy and her team don’t need to manage the flow of puddle reporting. \n\nHowever, as the administrator of the system, Nancy maintains the database of users and monitors all data in the Puddle Watch database [click]. Nancy focuses on increasing Puddle Watch engagement in order to gather demographic information about the users [click]. Her goal is to be able to run other data queries using the Puddle Watch data set that will help with urban planning and development.\n\nSince the onset of Puddle Watch Nancy has seen a 40% increase in the number of puddles reported [click]. The City has been quicker to clear sewage issues and can prioritize their work based on puddle size. This has increased happiness among Showersville citizens who have seen a positive engagement with their requests and needs. [click]\n
  • When a Puddle Watch report comes in, a ticket is automatically created for the Maintenance and Engineering Department. Nancy and her team don’t need to manage the flow of puddle reporting. \n\nHowever, as the administrator of the system, Nancy maintains the database of users and monitors all data in the Puddle Watch database [click]. Nancy focuses on increasing Puddle Watch engagement in order to gather demographic information about the users [click]. Her goal is to be able to run other data queries using the Puddle Watch data set that will help with urban planning and development.\n\nSince the onset of Puddle Watch Nancy has seen a 40% increase in the number of puddles reported [click]. The City has been quicker to clear sewage issues and can prioritize their work based on puddle size. This has increased happiness among Showersville citizens who have seen a positive engagement with their requests and needs. [click]\n
  • When a Puddle Watch report comes in, a ticket is automatically created for the Maintenance and Engineering Department. Nancy and her team don’t need to manage the flow of puddle reporting. \n\nHowever, as the administrator of the system, Nancy maintains the database of users and monitors all data in the Puddle Watch database [click]. Nancy focuses on increasing Puddle Watch engagement in order to gather demographic information about the users [click]. Her goal is to be able to run other data queries using the Puddle Watch data set that will help with urban planning and development.\n\nSince the onset of Puddle Watch Nancy has seen a 40% increase in the number of puddles reported [click]. The City has been quicker to clear sewage issues and can prioritize their work based on puddle size. This has increased happiness among Showersville citizens who have seen a positive engagement with their requests and needs. [click]\n
  • Nancy [click] has also been able to correlate two neighborhoods with low-income housing. Both have low Puddle Watch usage [click]. She discovered there was a low occurrence of smart phones in this neighborhood. She was able to cooperate with a local school to provide recycled phones [click] to high school students, who then started reporting puddles through Puddle Watch. \n\nThe City has also been pleased with the increased rate of puddle reporting. Now they can provide money to enhance the app to include [click] graffiti, light outages, and other small city maintenance issues. Thus, improving the standard of living in Showersville. [click]\n\n
  • Nancy [click] has also been able to correlate two neighborhoods with low-income housing. Both have low Puddle Watch usage [click]. She discovered there was a low occurrence of smart phones in this neighborhood. She was able to cooperate with a local school to provide recycled phones [click] to high school students, who then started reporting puddles through Puddle Watch. \n\nThe City has also been pleased with the increased rate of puddle reporting. Now they can provide money to enhance the app to include [click] graffiti, light outages, and other small city maintenance issues. Thus, improving the standard of living in Showersville. [click]\n\n
  • Nancy [click] has also been able to correlate two neighborhoods with low-income housing. Both have low Puddle Watch usage [click]. She discovered there was a low occurrence of smart phones in this neighborhood. She was able to cooperate with a local school to provide recycled phones [click] to high school students, who then started reporting puddles through Puddle Watch. \n\nThe City has also been pleased with the increased rate of puddle reporting. Now they can provide money to enhance the app to include [click] graffiti, light outages, and other small city maintenance issues. Thus, improving the standard of living in Showersville. [click]\n\n
  • Nancy [click] has also been able to correlate two neighborhoods with low-income housing. Both have low Puddle Watch usage [click]. She discovered there was a low occurrence of smart phones in this neighborhood. She was able to cooperate with a local school to provide recycled phones [click] to high school students, who then started reporting puddles through Puddle Watch. \n\nThe City has also been pleased with the increased rate of puddle reporting. Now they can provide money to enhance the app to include [click] graffiti, light outages, and other small city maintenance issues. Thus, improving the standard of living in Showersville. [click]\n\n
  • Nancy [click] has also been able to correlate two neighborhoods with low-income housing. Both have low Puddle Watch usage [click]. She discovered there was a low occurrence of smart phones in this neighborhood. She was able to cooperate with a local school to provide recycled phones [click] to high school students, who then started reporting puddles through Puddle Watch. \n\nThe City has also been pleased with the increased rate of puddle reporting. Now they can provide money to enhance the app to include [click] graffiti, light outages, and other small city maintenance issues. Thus, improving the standard of living in Showersville. [click]\n\n
  • Nancy [click] has also been able to correlate two neighborhoods with low-income housing. Both have low Puddle Watch usage [click]. She discovered there was a low occurrence of smart phones in this neighborhood. She was able to cooperate with a local school to provide recycled phones [click] to high school students, who then started reporting puddles through Puddle Watch. \n\nThe City has also been pleased with the increased rate of puddle reporting. Now they can provide money to enhance the app to include [click] graffiti, light outages, and other small city maintenance issues. Thus, improving the standard of living in Showersville. [click]\n\n
  • So how did it go? In the end, we generated a great presentation to share with the World Usability Day organization (and with VanUE) and we got to met new people in the Vancouver User Experience community. We also had the opportunity to tackle a “sky’s the limit” topic with fellow creative folk, and we had fun throughout the process. [click]\n\n
  • So what worked well?\n\n[click] - We did a good job of breaking up the work (that was dividable)\n\n[click] - We had a good mix of skills and experience in the room\n\n[click] - We feel that we captured theme well, especially in light of it being vague and broad\n- and we feel that our brainstorm sessions and discussions were spirited and effective \n\n[click] - We had fun together! The teamwork was focused, professional and lighthearted.\n\n[click] - The PuddleWatch topic was a perfect mix of silly and serious\n\n[click] - The 8 hour design slam format was a perfect amount of time\n- and having the event on the holiday worked out well; there were only a few scheduling conflicts. [click]\n\n
  • So what worked well?\n\n[click] - We did a good job of breaking up the work (that was dividable)\n\n[click] - We had a good mix of skills and experience in the room\n\n[click] - We feel that we captured theme well, especially in light of it being vague and broad\n- and we feel that our brainstorm sessions and discussions were spirited and effective \n\n[click] - We had fun together! The teamwork was focused, professional and lighthearted.\n\n[click] - The PuddleWatch topic was a perfect mix of silly and serious\n\n[click] - The 8 hour design slam format was a perfect amount of time\n- and having the event on the holiday worked out well; there were only a few scheduling conflicts. [click]\n\n
  • So what worked well?\n\n[click] - We did a good job of breaking up the work (that was dividable)\n\n[click] - We had a good mix of skills and experience in the room\n\n[click] - We feel that we captured theme well, especially in light of it being vague and broad\n- and we feel that our brainstorm sessions and discussions were spirited and effective \n\n[click] - We had fun together! The teamwork was focused, professional and lighthearted.\n\n[click] - The PuddleWatch topic was a perfect mix of silly and serious\n\n[click] - The 8 hour design slam format was a perfect amount of time\n- and having the event on the holiday worked out well; there were only a few scheduling conflicts. [click]\n\n
  • So what worked well?\n\n[click] - We did a good job of breaking up the work (that was dividable)\n\n[click] - We had a good mix of skills and experience in the room\n\n[click] - We feel that we captured theme well, especially in light of it being vague and broad\n- and we feel that our brainstorm sessions and discussions were spirited and effective \n\n[click] - We had fun together! The teamwork was focused, professional and lighthearted.\n\n[click] - The PuddleWatch topic was a perfect mix of silly and serious\n\n[click] - The 8 hour design slam format was a perfect amount of time\n- and having the event on the holiday worked out well; there were only a few scheduling conflicts. [click]\n\n
  • So what worked well?\n\n[click] - We did a good job of breaking up the work (that was dividable)\n\n[click] - We had a good mix of skills and experience in the room\n\n[click] - We feel that we captured theme well, especially in light of it being vague and broad\n- and we feel that our brainstorm sessions and discussions were spirited and effective \n\n[click] - We had fun together! The teamwork was focused, professional and lighthearted.\n\n[click] - The PuddleWatch topic was a perfect mix of silly and serious\n\n[click] - The 8 hour design slam format was a perfect amount of time\n- and having the event on the holiday worked out well; there were only a few scheduling conflicts. [click]\n\n
  • What could have been done better?\n\n[click] - Well, creating a presentation as the main deliverable was polished, but proved difficult to breakdown into separate tasks that could be performed simultaneously. In the end only two of us were able to assemble to final presentation. \n\n[click] - And, while PuddleWatch was a fun and interesting topic, our work ended up not focusing at all on usability. It was in line with the WUD theme, but so much work had to be done to put together enough of the design to be able to create the presentation, that we were not able to focus on the usability of the design. [click]\n
  • What could have been done better?\n\n[click] - Well, creating a presentation as the main deliverable was polished, but proved difficult to breakdown into separate tasks that could be performed simultaneously. In the end only two of us were able to assemble to final presentation. \n\n[click] - And, while PuddleWatch was a fun and interesting topic, our work ended up not focusing at all on usability. It was in line with the WUD theme, but so much work had to be done to put together enough of the design to be able to create the presentation, that we were not able to focus on the usability of the design. [click]\n
  • So what would we build into next year’s WUD event?\n\n- We would allow different people to interact more at different points in the process\n\n- We would plan sooner; rather than pull everything together 2 weeks out\n\n- If we decided to create a presentation again, we would have a template and a style defined ahead of time so that it would be easier to break up the work\n\n- And, we would be look for problem breakdown opportunities [click]\n\n
  • An event like World Usability Day attracts a cross-section of professionals with diverse motivations. To wrap-up our account of WUD Vancouver 2010, we would like to share our motivations with you. Dave is going to share first, with his goal to acquire new skills. [click]\n
  • The key thing that drew me into volunteering for World Usability Day here in Vancouver was the fantastic opportunity it represented to learn new skills, get exposed to new techniques, hear different perspectives, and to collaborate with other creative and skilled professionals in the Vancouver area.\n\nAll throughout my Computer Engineering degree and my professional experience in the work world, I have always been drawn to the front end.  I was always mindful of the user’s experience in every programming project I undertook.  I have seen (and experienced) one too many frustrating interfaces of all shapes and sizes over the years, as I’m sure we all have.  This fueled my passion and built up a strong empathy for the users of the software I was creating.  It wasn’t until I attended my first CanUX (Canadian User Experience) conference that I discovered an entire discipline dedicated to making software beautiful, intuitive, and usable.  I wasn’t alone!\n\nThat conference (and others since then) have showed me not only new techniques, but also has exposed me to different perspectives used in User Experience which I brought back and integrated into my work projects.  World Usability Day was another fantastic chance for me to participate in design activities and to collaborate in different areas of User Experience with practitioners from different companies in several different roles.  \n\nIt also gives one the opportunity to help guide a design project from the requirements gathering and initial brainstorming, to information architecture, sketching, and wire framing.  Then, seeing it all come together into a great deliverable. As someone who is constantly learning more about this field, it gives me direct exposure to areas that I am fascinated with, and also gives me a chance to participate in activities that I might not normally be exposed to on a day to day basis.\n\nAmara is now going to tell us the story of how she joined the WUD Vancouver team to share knowledge in the local User Experience community. [click]\n
  • There's a book that I read called the "art of innovation". There's a lot of information that I value and take with me throughout my design career. It's written by by Tom Kelley, the General Manager of IDEO. If you're not familiar with IDEO, it's a company that specializes in product development and innovation. In the book he discusses effective methods of brainstorming and the value of sharing knowledge. One of the main ideas I got out of the book was that that sharing knowledge creates innovation.\n\nThis is what we strive for in WUD. A group of people come together with a range of knowledge and creates innovation. Of course innovation doesn't magically appear, but it grows and develops in all of us. And so with innovation in the back of our minds, we take the first step by sharing knowledge. This is what we did for WUD.\n\nAs you experienced in the middle of the presentation we presented "a day in a life" story. The reason for this style of presentating is to express an idea. I'm sure it happens to many of us throughout our lives -- trying to explain an idea can be really difficult, especially if it takes a lot of imagination. And so came the "a day in a life" that Habanero uses to get an idea across, whether it be internally or with a client. With the use of engaging photos and imagery guiding the story, people are instantly excited and are left wanting more.\n\nThis is what we brought as our piece of knowledge to WUD that we hope, in time,  will drive innovation and create something amazing.\n\nLast, but not least, Ellisa is going to tell us how networking was what pulled her in to WUD Vancouver 2010. [click]\n
  • There was one key thing that drew me in when the call-out for WUD was made: the opportunity to network.\n\nIf this had been WUD 2008 (2 years previous),  my response would have been resoundingly different; I would have joined the WUD Vancouver ranks in a quest to learn and grow my knowledge and I would have despised those that had joined on the premise of networking. In 2008, I was a 5th year Business Administration student that, well, hated business. I was deep in the throws of University, living the academic dream: honours thesis, research assistant, teaching assistant, dialogue seminars...I was hell bent on staying out of "business" and concentrating on more "worthwhile pursuits", like, contributing to the social knowledge base, changing social behaviour through writing papers, etc. \n\nPlainly, I had little respect for business and thought the world of academic discipline. I know what you are all thinking, "the naivety! the pretentiousness! the self-righteousness!" And you would all be right. \n\nBut my, how much I have learned since then. The social academic in me has mellowed, and a clearer understanding of the role of business in my world and a respect for its importance has emerged. \n\nNetworking is no longer a "dirty word" in my vocabulary. Rather, it has become a tactic that I sing the praises of. I had to learn the hard way that the breadth of an individual's network is often directly correlated with their success in the corporate world.\n\nIn University, I refused to participate in networking events. I kept a close social circle and spent my free time involved in academic side of the Business Faculty. I didn't join any Business Clubs, attend any Business Faculty Social Events, or seek out new Business friends and colleagues. I even refused to participate in Business Co-op work terms, electing to spend more time in the classroom instead. \n\nAs my degree wound down, I assumed that my excellent academic record and my electrifying personality would land me a post-graduation job in no time. I assumed that my critical thinking skills and writing aptitude would have HR departments knocking. And yes, I was dead wrong. As my parents would say, I wasn't living in the "real world".\n\nMy graduation took place in the fall fall of 2008; in the very month that the U.S. stock market nearly crashed. \n\nSo there I was the day of graduation; entering the job market at possibly the worst time in decades with no network to rely on and a deluded sense of reality. It didn't take me long to figure out that I was in big trouble.\n\nIn the months that followed, I struggled to find work. In 6 months, I had applied to over a 100 positions and had had only 2 call backs. Instead, I landscaped, waitressed, and barista-ed with no end in sight. Life was depressing. \n\nOut of no where, at the 9 month mark of my job hunt, one of my two friends from Business School called me about a position at VANOC (where she was currently working). She had volunteered for two years at VANOC while in University and had been hired shortly after graduation. With her help, I prepped, interviewed, interviewed again, and got the job. The painful post-University job hunt had finally ended! And it ended because of my network.\n\nThe Olympics ended last year and I found my way to Habanero. I love my job and I have this position as well, on account of my network. During the Paralympics, a "what are you doing post-games?" conversation led me from one colleague to another and a fellow VANOC-er passed along my resume to Cat at Habanero. A few interviews later (and a few VANOC references), and here I am. My network pulled through for me again. I am still amazed that a casual hallway conversation at VANOC was the impetus to my now career at Habanero.\n\nIn two short years, I have gone from a "Networking Hater", to a complete convert, a "Networking Evangelist" even. I now finally understand that business is done through relationships; and that the greater the number of your relationships (and the higher the quality), the more successful you and your business will be. \n\nBefore we wrap up, we thought that we would let you all know what WUD 2011 has in store. [click]\n
  • In 2011 WUD will focus outwardly on how our organizations, our cultures, and our world impact usability. WUD is hoping to explore and celebrate:\n\n- Designing with an intentional outcome of sparking change in how people behave, communicate, and do things in the world; and\n\n -Examining the concept of cultures and how culture impacts usability.\n\nIn our estimate, WUD 2011 appears to be even more broad than 2010! I think we will need a serious PM to reign in our event possibility discussions next November. [click]\n
  • Well, we’ve walked you through our process, our highs and lows, our decision points, our deliverables and our post-event reflections.\n\nWe hope that we have inspired you to participate in next year’s WUD and that our lessons learned may help you in a project that you are currently grappling with. But mostly, we hope that we have inspired one of you enough to go out and build PuddleWatch! [click]\n
  • That concludes our presentation. Thank you! [click]\n
  • Any questions? [click]\n
  • References for those interested.\n

VanUE presentation - WUD Vancouver 2010 - January 20 2011 VanUE presentation - WUD Vancouver 2010 - January 20 2011 Presentation Transcript

  • World Usability DayNovember 11, 2010Facilitating Communication Between Citizens & Government
  • Introductions• Dave Kachman @dkachman• Amara Der @amarader• Ellisa Calder @ekcalder
  • WUD Vancouver Team• Meghan Armstrong • Jordan Girman• Kirk Bridger • Kirsten Hall• Ellisa Calder • Dave Kachman• Amara Der • Bradley Smith• Tara Franz
  • Agenda• World Usability Day Vancouver 2010• A Day in the Life Presentation• Lesson Learned and Reflections
  • What is World Usability Day (WUD)?
  • “World Usability Day will serve as an impetusto creating greater awareness for designs,products, and services that improve andfacilitate communciation around the world”
  • WUD Vancouver
  • Meet, greet and plan
  • Brainstorming
  • Brainstorming
  • Brainstorming
  • Brainstorming
  • • Helping those that don’t have access to today’s interactivity tools
  • • Helping those that don’t have access to today’s interactivity tools• Twitter as an emergency response system
  • • Helping those that don’t have access to today’s interactivity tools• Twitter as an emergency response system• Are there ways that design can help people feel ownership over oceans?
  • • Helping those that don’t have access to today’s interactivity tools• Twitter as an emergency response system• Are there ways that design can help people feel ownership over oceans?• Designing the user experience for a community bike share program
  • • Helping those that don’t have access to today’s interactivity tools• Twitter as an emergency response system• Are there ways that design can help people feel ownership over oceans?• Designing the user experience for a community bike share program• Designing for localization
  • • Improve way-finding at Waterfront Station
  • • Improve way-finding at Waterfront Station• Look at those challeneged with communication. What are their challenges?
  • • Improve way-finding at Waterfront Station• Look at those challeneged with communication. What are their challenges?• How can technology help people connect kinaesthetically?
  • • Improve way-finding at Waterfront Station• Look at those challeneged with communication. What are their challenges?• How can technology help people connect kinaesthetically?• How-to leverage today’s digital communication technologies; a start-up guide.
  • • Improve way-finding at Waterfront Station• Look at those challeneged with communication. What are their challenges?• How can technology help people connect kinaesthetically?• How-to leverage today’s digital communication technologies; a start-up guide.• Vancouver’s 3-1-1 service
  • What should we deliver?
  • What should we deliver?
  • Participantcommitment
  • One-day Design Slam it is!
  • Scope Creep:It’s only a one-day design slam!
  • Rescued by the PMs
  • Lightening round!
  • Lightening round!
  • And the winner is...
  • Useful but unknown
  • Roles
  • Roles
  • We have a topic... Now what?
  • What should WUDVancouver look like?
  • Are we sure?
  • What exactly is 3-1-1?
  • Let’s give it a call!
  • Scope discussion, again.
  • Keeping it focused
  • Let’s name her
  • The PuddleWatch Vision
  • Communication vehicle
  • Deliverables defined
  • Deliverables defined
  • Design and deliverable presentation
  • Design and deliverable presentation
  • Design and deliverable presentation
  • The date is set! November 11a one-day design slam
  • Puddlewatch is born
  • Puddlewatch is born
  • Brainstorming, again.
  • Brainstorming, again.
  • Brainstorming, again.
  • Brainstorming, again.
  • Scope creep, again.
  • Scope creep, again.
  • Scope creep, again.
  • Scope creep, again.
  • Personas defined
  • Personas defined• Casual user
  • Personas defined• Casual user• Avid user
  • Personas defined• Casual user• Avid user• Administrator
  • Group work by persona
  • Group work by persona
  • Group work by persona
  • Group work by persona
  • Group work by deliverable
  • Group work by deliverable
  • Group work by deliverable
  • Group work by deliverable
  • Presentationamalgamation
  • Presentationamalgamation
  • Presentationamalgamation
  • Presentationamalgamation
  • A Day in the Life:Puddlewatch App
  • Showersville
  • Showersville
  • Showersville
  • Showersville
  • Bob
  • Bob
  • Bob
  • Bob
  • City of Showervillele 555-871-6378 555-871-6378 555-871-6378 Puddle Watch Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Download App
  • City of Showervillele 555-871-6378 555-871-6378 555-871-6378 Puddle Watch Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Download App
  • City of Showervillele 555-871-6378 555-871-6378 555-871-6378 Puddle Watch Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Download App
  • City of Showervillele 555-871-6378 555-871-6378 555-871-6378 Puddle Watch Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Download App
  • City of Showervillele 555-871-6378 555-871-6378 555-871-6378 Puddle Watch Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis Download App
  • Jacob
  • Jacob
  • Jacob
  • Jacob
  • You’veearned 150points!
  • You’veearned 150points!
  • Nancy
  • Nancy
  • Nancy
  • So, how did it go?Post-event reflection
  • Positives
  • Positives• Work breakdown
  • Positives• Work breakdown• Good mix of skills
  • Positives• Work breakdown• Good mix of skills• Scope maintained
  • Positives• Work breakdown• Good mix of skills• Scope maintained• Fun and pertinent topic
  • Positives• Work breakdown• Good mix of skills• Scope maintained• Fun and pertinent topic• One-day format
  • Negatives
  • Negatives• Presentation as main deliverable
  • Negatives• Presentation as main deliverable• Ended up not focusing on usability
  • If we were to do it all over again...
  • So why did we participate?Personal reflections
  • Dave:New skills
  • Amara:Share knowledge
  • Ellisa:Networking
  • WUD 2011 -Education: Designing for Social Change
  • In conclusion
  • Thank-you!
  • Questions?
  • References• Team notes courtesy of Kirk, our PM: http://thebside.ca/?page_id=921• World Usability Day homepage: http://www.worldusabilityday.org/