About Ellen helps Sales improve win rates and customer retention. Win loss interviews and analysis uncover what your company is doing right/wrong and how your customers perceive competitors. We teach Sales and Marketing elicitation skills so they can control the outcome of conversation with your customers, like closing deals and taking responsibility for servicing issues.
Ellen Naylor (www.thebisource.com) has worked 30+ years in sales and marketing. She initiated competitive intelligence at Bell Atlantic (Verizon) and conducted forecasting & economic analysis at Northwest Airlines.
Ellen started her career in Sales, first in fine jewelry and later in telecommunications products and services