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Profit through Process Week Europe Show Guide



From Process to Performance: The next Generation in Operational Excellence

From Process to Performance: The next Generation in Operational Excellence



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  • 1. Introducing the European addition to IQPC's global series Book before 10th December and pay only £499 for the OFFICIAL 2011 SHOW GUIDE 2-day pass : PROCESS TO PERFORMANCE The ultimate transformation framework for next generation businesses: Fusing process, people and technology for optimal performance 4th – 8th April 2011 • London UK THINK OUTSIDE THE BOX WITH REVOLUTIONARY INSIGHTS FROM 2011 KEYNOTES: WHERE THE BUSINESS PROCESS EXCELLENCE COMMUNITY SHAPES ITS FUTURE: BRINGING THE FUTURIST YOUR PROGRAMME UP TO DATE WITH BRAND NEW MEETING CONTENT FOR 2011 James Bellini, Futurologist & Author, ‘The Bullshit factor’ ✔ FOCUSING ON RESULTS & PERFORMANCE: Discover how to harness the combined power of process, people, systems and infrastructure and strategic planning to deliver true performance THE VISIONARY Steve Towers, CEO & Founder, BP Group excellence THE ATTITUDE ADJUSTER ✔ NEW CORPROATE LEADERSHIP BOARDROOM: Executive and exclusive leadership conversations Michelle Ray, Workplace Relationships & on the future of Business Process Excellence Personal Leadership Expert ✔ 3 DAYS OF INTERACTION AND NETWORKING: 400+ leaders, the communities leading solutions THE COMMUNICATOR providers and brand new Profit Through Process Week ‘brain shares‘ all meet in one new and Charles Faulker, Co-author, NLP: The interactive onsite networking space New Technology of Achievement, Author, ✔ BRAND NEW AWARDS CATEGORIES: Now you can also enter your best BPM and Lean Creating Irresistible Influence transformations into the running with 4 new awards categories added for 2011 THE PERFORMANCE LEADER Jim Steele, Performance Coach & International Speaker TEL: +44 207 368 9300 Brought to you by: In conjunction with: EMAIL: enquire@iqpc.co.uk WEBSITE: www.processexcellencelondon.co.uk
  • 2. WHAT IS ABOUT? First and foremost Profit Through Process Week is a chance to shift your thinking from internal process and operational improvement to a truly results driven framework. This is about moving your improvement and change initiatives to the next level and position them to provide maximum value for you business in 2011. It’s all about how you can: 1 Truly optimise the customer journey through changing your business, operational and process model 2 Create a sustainable framework and culture for a high performance organization 3 Drive a profitable business and model for revenue growth that surpasses the traditional cost cutting approach and moves towards value creation 4 Leveraging and merging the best of business process excellence thinking for a revolutionary and holistic approach to transformation and business improvement DRIVING PERFORMANCE THROUGH FOUR KEY ELEMENTS FOR BUSINESS IMPROVEMENT AND CHANGE Within this backdrop of business results and performance, the agenda will walk you through 4 key aspects of delivery, offering a rounded model to business improvement. Sessions covering each critical aspect can be found across the week that will help you deliver on these critical business strategies and position your business for success over the next 12 months. PROCESS METHODOLOGIES & APROACHES PEOPLE AND CHANGE MANAGEMENT • Accelerating Lean to deliver not just cost out through tools and techniques but through a • Recognising and investing in your people as the critical element to successful and radical Lean Operating System with a focus on the customer journey at every step of the sustainable change way • Driving exceptional leadership to accelerate and promote performance • Managing your critical end-to-end business processes for an enterprise wide • Engaging and motivating employees to drive for excellence and ensure model for value creation and service delivery critical performance goals remain top priority • Forging a pragmatic and holistic approach to Business Process Excellence • Creating a sustainable governance framework for change that draws on all the methodologies for optimal business results • Transitioning Process and performance excellence from projects and • Drawing together process management from quality, operations and initiatives to business as usual IT to forge an aligned framework for true performance and a connect • Co-ordinating training and standards across the organisation for BUSINESS consistent performance PERFORMANCE & VALUE SYSTEMS, TECHNOLOGY & INFRASTRUCTURE CREATION STRATEGIC PLANNING AND PERFORMANCE MANAGEMENT • Installing and maximising Business Process Management platforms to • Cascading high level business strategy into operational change and truly create an infrastructure and management capability for end-to- end business processes improvement plans through comprehensive Balanced Scorecards and performance planning models • Creating IT support frameworks and an Enterprise Architecture that • Setting the right KPIs and performance metrics to encourage the right kind provides an business wide capability and visibility for sustainable performance of behaviours and results • Adapting your organisational design and structure to completely redesign the ultimate process framework for success • What is front of mind for the business in 2011? C-suite insights on top levels strategies and priorities for performance • Moving from a siloed operating model to an end-end business framework: Strategies for creating a global model for business improvement and performance • Managing both individual and organisational performance: connecting the dots between the high level delivery targets and day-to-day team delivery TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 2
  • 3. NOT JUST YOUR AVERGE CONFERENGE: A NEW AND UNIQUE LEARNING, NETWORKING AND KNOWLEDGE SHARE You spoke and we listened. At IQPC we know that 10 years honest knowledge share (and not the corporate spin on ago a standard power point presentation was expected and things) and most importantly you want to be able to walk met with your learning needs. However times have changed away with tangible business improvement strategies and not and what was fit for yesterday is not within today’s changing just fluffy concepts that will directly boost the results for your business environment. performance and change program over the next 12 months. With time and budget increasingly scarce you need to know That’s why the new look Profit Through Process Week breaks the business value of attending. You need something the will all these usual conference rules to bring you a refreshing deliver increased interactivity (with the right people), more meeting format designed to maximize learning, interaction, training and benchmarking. And here's how... PROFIT THROUGH PROCESS WEEK BRAIN SHARES PROFIT THROUGH PROCESS WEEK CLINICS Situated in the newly interactive networking and solutions hall, brain share Addressing some of the industry’s most stubborn and long running sessions are designed to bring together attendees with one common challenges the Profit Through Process Week clinic sessions are an interactive interest and most importantly a desire to share experiences. Designed to group designed to collaboratively shortlist and explore potential solutions. harness the experiences and knowledge of a group, brain shares are for a maximum of Led by experienced moderators that have already taken steps to tackle these 15 professionals with onsite booking available, and moderated by a qualified industry challenges you will first brainstorm options from the knowledge in the room, discuss professional to ensure quality of knowledge share. Themes across the two days are and then shortlist which approaches will provide the best and quick results within your open to suggestions from attendees in advance with proposed sessions covering: business environment. Perfect for both benchmarking your current approach or for • Training and development strategies those of you that are simply looking for quick fix solutions. • The latest technology solutions to enable performance • Business Process Excellence in content: How global trends and evolutions are LIVE PRODUCT DEMONSTRATIONS effecting you as a process and performance professional Stop by the live product and technology show case space in the new and interactive networking and solutions hall to get an in-depth look into the QUESTION TIME capabilities of the most advanced process excellence and performance Your chance to get face-to-face with some of the industry’s leading products on the market. The perfect opportunity for you to shortlist potential professionals and find out what makes their performance program tick. purchases for the coming year, see the latest application updates and get to grips with Moving away from the traditional power point presentation, ‘Question the true product capability and functionality. Sessions run for 20 minutes each Time’ sessions will be run for half the session in an interview format and then open for throughout the week – demonstration schedules will be posted onsite. questions from you the audience. It’s your chance to cut through the corporate speak and find out more about their biggest successes and learn from their experience. STRUCTURED NETWORKING More opportunities than ever before to meet and expand your network INTERACTIVE AND EXTENDED WORKING GROUPS across process and performance excellence with structured networking Want a more hands on and interactive learning experience. Then the opportunities spread through the week: extended working groups spread throughout the 3 core days are your • Themed lunch table discussions opportunity learn and take home some of the latest approaches to process • Live community benchmarking and assessment exercise management and performance excellence. Select from a choice of 3 hour working • Designated networking zones for peer to peer industry networking groups on the 4th and 2 hours sessions on the 5th and 6th to build your own unique • Plus don’t forget to join the Process Excellence Awards gala dinner and evening learning program. You're guaranteed to take home practical approaches and networking (registration essential upon booking) applications to revolutionize your program from the minute you are back in the office. TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 3
  • 4. BE INSPIRED BY THOUGHT LEADERS Expand your horizons to deliver radical change! Bringing you fresh perspectives and thinking from outside of the Process Excellence industry to reshare your traditional thinking and inspire innovation. THE MOTIVATIONAL LEADER A message from Michelle... MICHELLE RAY, “The Attitude Adjuster” “NOW is the time to invest in educating, inspiring and engaging your workforce. In spite of the economic challenges we face, the future or our organizations will continue to On a mission to help you tap into your ability to influence others and create positive depend on great leadership that is able to provide support and commitment to building a outcomes for all Michelle will focus on the power of personal leadership and drill down diverse, dynamic and collaborative atmosphere where people can thrive. Whatever your into your employee’s underpinning motivations; Why we leave and why we stay - How job title may be, my mission is to help you tap into your ability to influence others and to build outstanding, collaborative multigenerational workplace relationships. create positive outcomes for all. I look forward to the opportunity to work with you.” THE CHANGE AND COMMUNICATION LEADER CHARLES FAULKER, CO-AUTHOR, NLP: THE NEW TECHNOLOGY OF ACHIEVEMENT, AUTHOR, CREATING IRRESISTIBLE INFLUENCE organizations, he is the co-author of NLP: The New Technology of Achievement, Success Mastery, and the DVD NLP in Action, and the author of Metaphors of Identity, and Creating Irresistible Influence. Featured in The New Market Wizards and other Working with leaders and executives from the Silicon Valley to the City of London publications for his work with traders and high-stakes decision-makes Charles will modelling the knowledge and performance of exceptional individuals, teams and inspire you to influence change and truly turn around your PI program THE BUSINESS FUTURIST JAMES BELLINI, Futurologist & Author, ‘The Bullshit factor’ BBC to present The Money Programme, Newsnight and Panorama and then to independent television as presenter, writer and narrator of a wide range of award-winning Dr James Bellini is a leading futurologist and author with a considerable reputation as a documentary series, current affairs programmes and environmental reports. Accolades thought-provoking speaker and moderator at top-level management conferences and include the Shell Cawston Prize, the Golden Nymph Prize and the Prince Rainier III Prize at business schools around the world. James has spent more than twenty-five years as a the Monte Carlo International TV Festival and a UN award for the twelve-part series The respected TV broadcaster, futures analyst and writer with a strong focus on social, Nuclear Age. For seven years he was a studio presenter with Financial Times Television and economic and technological trends up to Horizon 2025. Sky News. James has written many books and special reports and is a regular contributor to leading publications. He has also held senior executive positions in advertising and After an early academic career James joined the US-headquartered futurology ‘think corporate communications and served on the European Advisory Board of the global tank’, the Hudson Institute, as its first British member. He subsequently moved to the future forum. He is a member of the British Academy of Film and Television Arts. THE PERFORMANCE SPECIALIST Jim Steele One of the most charismatic engaging speakers in the Fascinated by the nature of performance Jim has spent much of the last 20 years business world today. working with highly successful individuals, teams and organisations from the private, Addressing organisations throughout Europe, Asia, North America and in the US, Jim has public sectors and the world of professional sports. Join Jim as he explains certain the proven track record to deliver material that motivates, educates, inspires and cutting edge performance strategies and offers delegates the necessary tools to apply entertains - and the ability to engage an audience that is unsurpassed in the industry. these methods in any area of their life. He's also funny… very funny! TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 4
  • 5. EXCLUSIVE TO PROFIT THROUGH PROCESS WEEK BECOME PART OF THE NEXT Introducing the first European GENERATION OF BUSINESS Corporate Leaders Boardroom PROCESS EXCELLENCE! Join the original and largest Business Process Excellence EXCLUSIVE • EXECUTIVE • STRATEGIC knowledge share in Europe to date. With 12 years of Accessible only by personal invitation, the Corporate Leaders Boardroom will meet on the 5th excellence, networking and critical knowledge share, it’s April for a private meeting surrounding the strategic development of Business Process truly where the business process improvement Excellence and strategic transformation initiatives with the business. A tailored itinerary will be community shapes it’s future. Make sure you and your created, hosted by 5 Executive leaders, providing a flexible and informal meeting agenda business are part of it: driven by you, the corporate leadership. Suggested agenda points from the advisory board include: “Excellent group of speakers with lots • The role of Corporate Leadership in driving Business Process Excellence & Transformation: • Strategies for driving global Business performance and growth of energy. It will be a great support to • Defining and optimizing ROI: The balance sheet and corporate reporting strategies our Lean journey” Chaired by: James Bellini, Futurologist & Author, "The Bullshit factor" Tony Morgan, IBM Meeting includes: Breakfast, private lunch, evening champagne reception and guest leadership speaker. Corporate leadership attendees are also welcome to attend the wider Profit Through Process Week Europe sessions. To request and “Valuable forum – I picked up ideas invitation email enquire@iqpc.co.uk from all presentations that will be part of my future deployment” Plus - NEW ONSITE CERTIFICATION COURSE Jacobo de Leon, APM Terminals CERTIFIED PROCESS PROFESSIONAL (CPP) TRAINING AND CERTICATION “You are not alone, the challenges This premier training and certification course is designed for those you face have been faced before. seeking advanced and customer focused professional skills in process management, process improvement, process alignment and innovation: This event helps you to find some • Uncover Process Improvement opportunities in just hours - in any process, big or small • Identify Actions that will improve process efficiency by 30% to 60% within 90 days of deployment possible answers” • Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes Caroline Holyhead, Bank of New York Mellon • Innovate to compete, set the market trend and even dominate your industry The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do. Professionals interested in becoming Certified Process Professionals must complete the required courses and pass a comprehensive test, “It was good to see that other face case study submission and peer review depending on the level of attainment. A dynamic and comprehensive approach to creating and the same situations I do and I know managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content is based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing have stories I can use to help research. Please visit www.processexcellencelondon.co.uk for more information on how to book your training course influence my own organisation” Hetel Gokal TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 5
  • 6. YOUR WEEK AT A GLANCE • Choice of extended working groups • Though leadership keynotes Structured assessment and benchmarking exercise Themed content tracks continued – colour coded by people, Day 1 • Day 3 • process, systems and strategy • Process Excellence Awards judging day 4th April 2011 • Profit Through Process Week evening networking 6th April 2011 • ‘Business Process Excellence in context’ Brain share sessions • Open access to public for the Profit Through Process Week Networking & Solutions Hall • New product and technology demonstrations • Thought leadership keynotes • Certification course: CPP certification level 1-2 with the Themed content tracks content tracks – colour coded by BP Group.org Day 2 • people, process, systems and strategy Day 4 & 5 5th April 2011 • Brain share sessions 7th-8th • Corporate Leadership Meeting April 2011 • Grand opening and open access to public for the Profit Through Process Week Solutions Hall • New product and technology demonstrations • Process Excellence Awards and gala dinner BOUGHT TO YOU BY: Six Sigma and Process Excellence IQ facilitates access to a wealth IN COLLABORATION WITH: The BP Group is a global 'not for profit' business club of relevant content for Process Excellence, Lean, and Six Sigma originally founded in 1992. As a 'not for profit' the vision is practitioners. Six Sigma and Process Excellence IQ has been to connect and network people interested in significantly developed to provide six sigma professionals with instant access to improving organisation processes and as a consequence information. Leveraging our strength and foundation in education, business performance. Our mission is to help you improve IQPC and Six Sigma and Process Excellence IQ are uniquely positioned individual and corporate performance through advanced to provide a comprehensive library of webcasts gathered from our process management. events, as well as exclusive content from leaders in the industry. 2011 SPONSORS INCLUDE: Website: www.pmi.co.uk Website: www.rathstrong.com Website: www.bmgi.com TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 6
  • 7. 2011 PROCESS EXCELLENCE AWARDS NOW OPEN FOR ENTRY! Submissions deadline Open to any company, IQPCs Process Excellence Awards have been established to honour, recognise and celebrate projects that demonstrate true best practices. And celebrating is exactly what you'll be 4th February doing if you win one of the 2011's Process Excellence Awards! What better way to grab the attention of your CEO and maintain energy for your Business Process Excellence programme despite the impact of the recession. So if you're looking for a way to captivate the minds of your senior management, or a way to motivate your team, look no further. And not only will they hear about it, but so will the rest of the business world. Winners will be highlighted and promoted across our events and in the quality media across the US, Europe and beyond. 2011 Award categories include: Unlike other awards programmes they’re for community and judged by the community. All renowned for their years of experience and leadership, this independent judging panel is ideally placed to pick out the shining stars of Process Excellence and innovation. 2011 include: PROGRAMME AWARDS Fabrizio Majorana Jeff Ayland Liz Taylor • Best Process Improvement Programme CQO Head of Order-to-Create Senior Lean Leader Unicredit RS Componants Royal Bank of Scotland • Best Start-Up Process Improvement Programme Ravindra Rao Paul Irish Mark Bracey Director Operational Excellence Operational Excellence Manager Business Improvement Lead • NEW FOR 2011: Best BPM Programme Honeywell RSA Lloyds Register • NEW FOR 2011: Best BPO-based Process Evin Kose Caroline Hollyhead Improvement programme VP Process Management VP To win an award means that there’s consistency Finansbank Bank of New York Mellon though-out, the X’s are crosses, the Y’s ate PROJECT AWARDS Adrian Dunn Emmanual DeCroix connected and the benefit to the business is there Continuous Improvement Enablement Global Deployment Leader and tangible – congratulations to everyone involved • Best Process Improvement Project in Manufacturing Manager, Europe & Africa BNP Paribas – Brent Harder, Judge for 2010 Process Excellence Awards BP Rhian Hamer • Best Process Improvement Project in Service & Transaction Howard Miller Deputy Director Change Lean Six Sigma Deployment Leader MOJ • Best Project Contributing to Innovation HSBC Steve Towers • Best Process Improvement Project Under Peter Evans CEO & Founder 90 Days Director Quality & Operational BP Group.org • NEW FOR 2011: Best Lean Transformation Excellence Christian Matei • Best Green Process Improvement Project Virgin Media Director Business Improvement • NEW FOR 2011: Best BPM project Steve Lague Alstom Director Operational Excellence RSA www.processexcellenceawards.co.uk To find out more about how to enter, the judging process, awards criteria & applications or the prestigious judging panel then visit the dedicated awards website – www.processexcellenceawards.co.uk. The awards are a sure-fire way to invigorate your program and ensure team commitment; just take a look at some of the honest feedback from this year's judging panel and winners. TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk 7
  • 8. REGISTRATION INFORMATION How do I Register? Tel: +44 207 368 9300 Email: enquire@iqpc.co.uk Pricing Book and Pay by 26 Nov. 2010 Book and Pay by 10 Dec. 2010 Book and Pay by 21 Jan. 2010 Standard Pricing Website: www.processexcellencelondon.co.uk 3 Day Pass SAVE £1200 SAVE £1100 SAVE £1000 Your customer registration code is: - Day 1 Workshops £598 + VAT £698 + VAT £798 + VAT £1798 + VAT - Days 2-3 Conference PDFW 2 Day Pass SAVE £1100 SAVE £1000 SAVE £900 When registering, please provide the code above. - Days 2-3 Conference £399 + VAT £499 + VAT £599 £1499 + VAT CPP training SAVE £300 SAVE £250 SAVE £200 Terms & Conditions: Please read the information listed below as each booking is subject to IQPC Ltd course only £700 + VAT £750 + VAT £800 + VAT £1000 + VAT standard terms and conditions. - Days 4-5 Conference Payment Terms: Upon completion and return of the registration form full payment Networking Pass is required no later than 5 business days from the date of invoice. Payment of - Day 1 Evening invoices by means other than by credit card, or purchase order (UK Plc and UK Welcome Reception + £100 (for awards ceremony only) government bodies only) will be subject to a £49 (plus VAT) per delegate processing - Day 2 Awards + £150 for both nights fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. Ceremony & Gala Dinner IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration Team Discounts off standard prices only fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices reason, you will receive a credit for 100% of the contract fee paid. You may use this TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under All registrations from companies operating outside the US will be subject to 17.5 UK VAT Registration #: GB 799 2259 67 any circumstances. IQPC is not responsible for any loss or damage as a result of a To qualify for early booking discounts, payments must be received with the booking by the early registration deadline. Early booking discounts are not substitution, alteration or cancellation/postponement of an event. IQPC shall assume available on the Solution Provider Pricing. no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any For all bookings made after February 19th 2010 the Networking Pass is included. You must confirm attendance or non attendance upon registration. other event that renders performance of this conference impracticable, illegal or No Delegate Solution Provider Pricing available – for solution provider package please call the business impossible. For purposes of this clause, a fortuitous event shall include,but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note development team on +44(0)2073689500 or email sponsorship@iqpc.co.uk that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, Government and NGO alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the Standard Pass right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on 3 Day Pass - Day 1 Workshops • Days 2-3 Conference £998 our web page as soon as possible. 2 Day Pass - Days 2-3 Conference only £799 Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered CPP training course only - Days 4 & 5 £1000 whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer ❑ Please do not pass my information to any third party TEL: +44 207 368 9300 • EMAIL: enquire@iqpc.co.uk • WEBSITE: www.processexcellencelondon.co.uk