Bringing together IQPC’s renowned 12th Annual Lean Six Sigma & Process Improvement Summit, the BPM Summit and the North American Process Excellence Awards, the newly conjoined Profit Through Process Week draws together everything your organizational team could need in 2011 to accelerate and progress Business Process Transformation.
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Official 2011 Show Guide - Shaping Future of Lean, Six Sigma & BPM
1. Presented by: In conjunction with:
OFFICIAL 2011 SHOW GUIDE
Where the Business Process Excellence
Community Shapes Its Future
17th – 20th January 2011
Buena Vista Palace Hotel & Spa, Orlando FL
1 Week, 2 Summits:
Shaping a shared vision for Lean, Six Sigma & BPM
WEB: www.LeanSixSigmaSummit.com
& www.BPM-Summit.com
TEL: +1 646-378-6026 or
TOLL FREE TEL: +1 800-882-8684
FAX: +1 646-378-6025
EMAIL: enquire@iqpc.co.uk
2. So how does the
Profit Through
Process Week work?
Profit Through Process Week is the only industry
meeting to give you the big picture ideologies driving
industry change, as well as the specific tools and
strategies to perfect your deployment. Through the
unique meeting set up, attendees can now participate
in visionary shared content and solutions, as well as
tailor make their week’s learning to their maturity in the
industry.
IT’S FUTURE IN THE MAKING – make sure you’re part of it A standard pass to the Profit Through Process
Week covers shared content & access to:
For the first time in history Profit Through ✔ Evening Networking package (including awards
Process Week brings together everything dinner)
your 2011 organizational transformation ✔ North American Process Excellence Awards
✔ Process Excellence Solutions Hall
team could need to accelerate and progress ✔ Live Technology and solution demonstration area
complete Process and Business ✔ Visionary keynote sessions
Transformation. By bringing together 3 key
industry events, the week provides a
Attendees should then select their workshops
unique shared community working towards and content specific sessions from the 2
one goal: To plot a common course for onsite summits based on critical business
competitiveness and heightened needs and personal scope of responsibility:
performance through Business Process • 12th Annual Lean Six Sigma & Process
Optimization Improvement Week
• 18th Annual Next Generation BPM Summit – co-
hosted by IQPC & BP Group
• Corporate Leaders Boardroom (VIP access by
invitation or application only)
It’s truly where the future landscape will be shaped – and here’s how!
It’s the perfect way to ensure that the entirety of your
A unique face-to-face network of over 800 experts on the front-line in process optimization Process Excellence team is on the same page. Pricing
The chance to harness the knowledge and experience from the most inspirational leaders from across packages are designed to encourage you to bring those
the Lean, Six Sigma & BPM communities responsible for each area of development:
• Team discounts for 3 or more can be arranged for
Shaping the ideas of the future: Visionary panels that address the opportunities of tomorrow, not attendees across separate aspects of the Profit
the problems of yesterday Through process meeting
The matchless chance to connect the dots between the Process Excellence landscapes and to make Phone an IQPC registration representative and
sure your leadership teams are positioned to drive excellence at all levels within the business tailor your packages to your learning and
development needs on +1 800-882-8684 for
outside the US +1 646-378-6026
2 www.LeanSixSigmaSummit.com • www.BPM-Summit.com
3. How to navigate Profit Through Process Week
Profit through Process Profit Through Process
Solutions Hall
Next Generation BPM
Summit only sessions
Local Association
Meetings
Week Agenda-at-a-glance Shared Lean Six Sigma
& BPM Summit Sessions
Lean Six Sigma Summit
Corporate Leaders
Boardroom
Process Excellence
Networking package
Post Conference focus
groups
only sessions Awards Judging Day (Please register separately)
DAY 1 - Monday, 17 January 2011
Opening of the Profit through Process Solutions Hall DAY 3 - Wednesday, 19 January 2011
Workshops Workshops Judging Interviews Local Association Technology Technology Demonstrations Technology
For Process Meetings Demonstrations Demonstrations
Email Profit Through Process Week Thought
Excellence Awards
Enquire@Iqpc.Co.Uk To Leadership Plenaries
Register Your Interest Is Book Signing & Technology
Hosting Or Attending A
Meeting
Demonstrations (Coffee)
Profit Through Process Week Thought
Profit Through Process Week Thought Leadership Plenaries Leadership Plenaries
Speed Networking Technology Demonstrations
Choice Of Track Sessions Local Association
Workshops Workshops Judging Interviews Local Association Track Session Meetings
For Process Meetings Email
Email By Maturity
Excellence Awards Enquire@Iqpc.Co.Uk
Enquire@Iqpc.Co.Uk To To Register Your
Register Your Interest Is Interest Is Hosting Or
Hosting Or Attending A Attending A Meeting
Meeting
Profit Through Process Week Welcome Reception Technology Demonstrations
Choice Of Track Sessions Local Association
Track Session Meetings
By Maturity Email
DAY 2 - Tuesday, 18 January 2011 Enquire@Iqpc.Co.Uk
To Register Your
Speed Networking Interest Is Hosting Or
Technology Attending A Meeting
Profit Through Process Week Thought Leadership Plenaries Demonstrations
Book Signing & Technology Demonstrations (Coffee) Profit Through Process Week Meeting Summary From Lean Six Sigma
Profit Through Process Week Thought Leadership Plenaries & BPM Summit
Technology Demonstrations (Lunch) Close Of Exhibition Hall & Drinks Reception
Choice Of Track Track Sessions Corporate Leaders Local Association
Session By Maturity Boardroom Meetings
(By Application Only) Email
Enquire@Iqpc.Co.Uk To DAY 4 - Thursday, 20 January 2011
Register Your Interest Is
Hosting Or Attending A Lean Leaders Disney Field White Belt Training
Meeting Meeting Experience day
Technology Demonstrations (Coffee)
Choice Of Track Track Sessions Corporate Leaders Local Association
Session By Maturity Boardroom Meetings
(By Application Only) Email
Enquire@Iqpc.Co.Uk To
Register Your Interest Is
Hosting Or Attending A
Meeting
Awards Ceremony & Gala Dinner
TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: enquire@iqpc.co.uk 3
4. What’s the Difference
Between the Two Summits?
Accelerating Recovery: Transforming Business Advanced BPM: How do the world’s
Results through Lean, Six Sigma & Process most successful companies address the
Optimization challenges of the 21st Century?
Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit is Unlike other BPM meetings the Next Generation BPM Summit goes beyond the
the original, largest and most recommended Process Improvement event of the year. technologies and standard BPM frameworks to focus on accelerating business delivery,
achieving optimum global operations performance and achieving capturing successful
Through the mixture of visionary thought-leadership and practical techniques for
outcomes.
embedding Lean Six Sigma thinking within the business, the Summit provides essential
guidance on future industry evolutions as well and the critical strategies to help you Based around the combination of BPM thinking and the Outside-In approach the
make the journey. Summit bridges the gap between IT and operational delivery. As such the content is
designed to take customer facing BPM strategies to a whole new level and give you
Structured by program experience, you’ll find something for every level of
and your BPM teams the knowledge you need to achieve true enterprise-wide
Lean and Six Sigma maturities:
• 0-3 years: Launching Process Excellence
business process transformation.
• 3-6 years: Driving mid-life Business Results Structured by experience levels in Outside-In and BPM as well as the most
• 6 years +: The Future Improvement Board critical market issues of today take your pick from 3 primary content tracks:
• Concepts of Outside-In & advanced BPM
Meet and share Lean strategies with: • Critical Market Issues
• Chief Quality Officers
• Next generation Business Process Excellence Strategies
• SVP/VPs Operations
• VPs & Heads of Lean Six Sigma It’s the perfect change for strategic BPM leaders to discuss the next evolution
• Directors Lean programs of BPM strategies with you industry peers including:
• Managers Process Excellence • CIOs & COOs
• MBBs • VPs & Directors Business Process Management
In conjunction with:
• Black Belts • Directors Enterprise Architecture
• Directors IT
Just pick which track is most relevant for your program’s stage of development to • Process & business analysts
ensure you take away maximum value from the Lean Six Sigma & Process Improvement
Summit and accelerate your program ROI in 2011. Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest online
communities for BPM thinking globally it’s the one meeting that will truly address the
Get a flavour for what all the fuss is about: Watch last year’s Summit video biggest BPM challenges and focus on strategic business outcomes.
online at www.LeanSixSigmaSummit.com
"I was out of the network – one event and I feel I am “A fantastic opportunity to network with peers & listen to
back in it and connected." - Lloyds Register different approaches to common issues” - Bank of New York Mellon
And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person
for access into both Summits. Email enquire@iqpc.co.uk for more information.
4 www.LeanSixSigmaSummit.com • www.BPM-Summit.com
5. 2011 Process Excellence Awards:
The Americas
Closing Date: October 15, 2010
Awards Ceremony: January 18, 2011, Buena Vista Palace Hotel & Spa, Orlando, FL
IQPC's industry renowned Process Excellence awards are the ideal way to publicly benchmark
and recognize your Process Excellence business results as well as motivate and renew passion
within your organizational team. Like no other award program, it's for the community,
judged by the community, so what better way to put your improvement program back on
your CEO's agenda and elevate your company's profile in 2011?
2011 Award categories include
INDIVIDUAL AWARDS Log onto http://www.processexcellenceawards.com/
• Deployment Leader of the Year to find out more about how to enter, the judging
• Master Black Belt of the Year process, awards criteria & applications, and the
prestigious judging panel.
PROGRAM AWARDS
• Best Process Improvement Program
• Best Start-Up Process Improvement Program
• NEW FOR 2011: Best BPM Program
"Applying for several years and then winning the
• NEW FOR 2011: Best BPO-based Process Improvement Program
award was very satisfying. We appreciated and
utilized the feedback that we received in the
PROJECT AWARDS various categories to improve our approach and
• Best Process Improvement Project in Manufacturing projects. The whole process really mobilized our
(sub categories for small & large organizations) organization and motivated us to improve even
• Best Process Improvement Project in Service & Transaction more than our plan. The final recognition that we
(sub categories for small and large organizations) received had an energizing effect at all levels of
• Best Project Contributing to Innovation the organization that more effectively engaged
• Best Process Improvement Project Under 90 Days both our employees as well as our leadership
(recommended for Lean projects) team." - Chuck Aubrey, 2010 Winner of Best
• Best Green Process Improvement Project Process Improvement Project in Manufacturing,
• NEW FOR 2011: Best BPM project small-midsize
Unparalleled Networking Opportunities at the Profit Through Process Week Include:
17th January: Profit Through Process Meet & Great Please note all those wishing to attend the awards ceremony must register in advance for the
Your first chance to meet, relax and swap Process Excellence stories with your peers from across full networking package as places are limited. Please see pricing table for more information.
the full Profit Through Process Week. Festivities will kick start at 7pm at a secret location and Profit Through Process Solution Hall
are designed to create a fun and relaxed networking atmosphere (transport provided). Don’t miss the chance to visit the new interactive Profit Through Process Week Solutions Hall
18th January: 2011 Process Excellence Awards running from days 1-3. With shared networking and demonstrations across both Summit
7.00: Pre-awards drinks reception and FREE FOR EVERYONE the Solutions Hall is the perfect networking opportunity. (See next
7.30: Awards Ceremony & Gala Dinner: Enjoy a delicious 3 course meal and surprise page for more information…)
entertainment whilst you wait in anticipation for the award winners to be announced.
TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: enquire@iqpc.co.uk 5
6. What will I find in the Profit
Through Process Week Solutions Hall?
FREE PASSES
AV
The Profit Through Process Week Solutions SOLUTIONS AILABLE FOR
H
Hall is the perfect place to get face time with REGISTER FO ALL ONLY –
R YOUR FREE
the community’s most respected and
innovative solutions providers.
PASS TODA
ENQUIRE@IQ Y ON
PC.CO.UK Corporate Leaders Boardroom
Taking place in the solutions hall for 2011 you’ll find: 18th January: Registration limited
to 30 SVP, C-level leaders and
• Access to over 50 leading Lean, Six Sigma recruit or scope for job opportunities, email
Corporate Process Excellence
& BPM solutions providers: 2011’s us today for more information about career
solutions hall will be signposted with two and personal development fair Leaders.
sections for each Summit, the BPM Summit opportunities.
and the Lean Six Sigma Summit. With access Accessible only by personal
• VIP networking space: If you’re an event
to both sections open to all attendees there’s invitation, the Corporate Leaders
VIP, take the chance to sit back, relax and
guaranteed to be more choice than ever ponder your learnings in the exclusive VIP Boardroom will meet on the 18th
before to help expand your Process Excellence area. Access available to speakers, judges January for a private meeting
horizons. and corporate leaders. surrounding the strategic
• 15+ innovative technology development of Business Process
• Refreshments & informal community
demonstrations: Want to see the hottest networking spaces: Take time out from Excellence. Hosted by 3 Corporate Entrance criteria for Corporate Leaders
technology and solutions on the block? Then the sessions to talk and share ideas with Leaders for Process Excellence, is in-line with the following business
make sure you take time out to see some of your new found peers in some of the the meeting provides a flexible remits:
the 2011 solutions demonstrations – solutions hall informal seating areas and informal agenda driven by • Corporate program leader for Process
everything from the latest statistical software you, the corporate leadership. Excellence
upgrades, to e-learning solutions to process
• Internet access: Don’t get behind on your
• SVP Operations or Process Excellence
mapping software and more, it’s your chance emails – spend five minutes online with the
• CXOs & MDs of business divisions
to try before you buy! free solutions hall internet access Meeting includes: Full VIP access
• Chief Quality Officer or VP Quality
• Keynote book signings: Pick up an into Corporate Leaders Boardroom
• The Process Excellence Personal discussions, breakfast, private • CIO
Development Fair: With many businesses exclusive copy of 2011 keynote books
• COO
lunch, evening champagne
ramping up recruitment efforts over the next • Process Excellence book store: Your one
12 months, this is the perfect chance to find reception and a strategic focus To request an invitation email
stop shop to pick up the latest in Process
the perfect candidates to take your program Excellence literature, designed to inject group with guest leadership enquire@iqpc.co.uk. Places will be
forward or find that new job that you’ve fresh ideas and strategies into your speaker, all for $300 per person allocated on a first come first served basis.
been looking for. So if you’re looking to deployment team
Want to know the future of Process Excellence? Then join us for visionary thought leadership sessions:
✔ 2011 PI Visionary Council ✔ Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week!
✔ High Velocity Edge: Stephen Spear talk on how to drive business competitiveness ✔ The State of the Industry: Industry highlights and feedback from Six Sigma &
✔ The Chain of Excellence: Disney share their tips for success Process Excellence IQ’s global network & the BP Group Community
✔ Outside-In: Revolutionary customer thinking strategies for the next generation of Log onto www.LeanSixSigmaSummit.com for more information
Business Process Management
6 www.LeanSixSigmaSummit.com • www.BPM-Summit.com
7. Profit through Process Week Megan James
Champions Event Director & Advisory Board Member
Six Sigma & Process Excellence IQ
2011 Process Excellence Awards Judges & Advisory Board:
Steve Degnan Schmidt Chuck Aubrey Rod Hill John Murphy
Director Strategic Enablement VP Process Management & LSS MBB Assistant VP Process
Allstate Anderson Pharmaceutical JEA Excellence
Tonja Summit Packaging John Douglas CSX Transportation
SVP Enterprise Planning & Strategic Dan Lachica VP Six Sigma Steve Towers
Initiatives Managing Director, Electronics Hess CEO & Founder
Wachovia – Wells Fargo Division, First Philippine Electric Richard Lam BP Group
Nancy Case Corporation & President Lean Six Sigma Doug Saarela
Six Sigma Learning & Development First Philec Solar Corporation Deployment Leaders Industrial Engineer
MBB Greg Eads BMO Financial Crowley Marine
Paypal Shared Services MBB Mark Fendley Tiran Degan
Diane Francisco BlueCrossShields of Florida Continuous Director, Engagement
Ph.D, Certified MBB, Director of JD Rapp Improvement Director Leader Strategic Initiatives &
Client Solutions, Strategic Partnering Global Director BPM & BMW Analysis
and Integrated Drug Development Organizational Capabilities NBC Universal
Covance Whirlpool Corporation
BPM Summit Advisory Board: Confirmed keynote speakers:
Charles Bennett, VP Commercial Delivery & Operations, BP Group Steve Towers Stephen Spear Jim Cosco
CEO & Founder Author VP & Chief
Erika Westbay, Program Director BPM, The Nature Conservancy
BP Group High Velocity Edge Quality Officer
Mark Barnett, SVP, Process Design Manager, Bank of America Home Loans & Insurance & Blog: Chasing The Motorola
Rabbit Home Products
David Mottershead, Group Manager (ANZ) & member BP Group Advisory Board
John Corr, Chairman Financial Services SIG, BP Group
Disney Institute: Learn from the experts in Customer Experience
Craig Reid, Author, Process Ninja
For speaker updates visit www.LeanSixSigmaSummit.com
Sponsors and Exhibitors:
TEL: +1 646-378-6026 • TOLL FREE TEL: +1 800-882-8684 • FAX: +1 646-378-6025 • EMAIL: enquire@iqpc.co.uk 7