Process Excellence Regional Forum - CEE


Published on

The Process Excellence Regional Forum for Central Eastern Europe brings together the most innovative thinkers in the Business Process Excellence community. Global and Local Companies such as Stanley Black and Decker and Maxcess have come together to share their success stories and tips for effect Process Improvement implementation.
For more info and to download the full programme please visit

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Process Excellence Regional Forum - CEE

  1. 1. Re 3 AV by d S gi rd E u an st Se p er p t an tem o € Join the rest of the CEE Business Process Excellence Community d b 50 in their quest for sustained Business Excellence pa er 0 y The only forum for Business Process Excellence professionals in the CEE who want to know where they are going, and how they are going to get there. Two Day Conference and Breakfast Briefing: 30 November - 01 December 2010 Pre-Conference Workshops: 29th November 2010 Location: Le Meridien Bristol Hotel, Warsaw, Poland Secure total Business Process Excellence across your organisation and capitalise on the growth across the CEE Learn from 16 leaders of the most advanced business 21st Century business needs to base its process excellence programmes operations on the essential processes and in the CEE region: not its functions in order to be successful. Dr. Cristian Matei, Operational Business Improvement Manager/MBB Alstom Power Thermal Services Dr. Cristian Matei, Operational Business Improvement Manager/ MBB, Alstom Power Thermal Services, Forum Chairman Nicolas Pascault, Partner & CFO, Brunswick Rail Limited Martin Mueller, COO, The first and only Business Process Excellence Allianz Forum focusing on the unique challenges in Megs Suratkal, Director of Global Outsourcing, Central Eastern Europe will ensure you return Acronis to your organisation ready to make significant Codin Caragea, BPM Director, OTP Bank Romania improvements to enhance your profitability, Peter Gulbinat, Business Improvement Director, productivity and delivery to your customer: Alstom Power Thermal Services Evin Kose, Vice President of Cost Management, Get in shape: Eliminate non-value-added Finanz Bank activities and cost with an entire afternoon dedicated to Lean deployment Joanne Faulkner, Director Lean Six Sigma EMEA & Global Program, Stanley Black and Decker Ensure customer retention and Bartosz Staszczyk, Head of Operational Excellence, increased growth Maxcess by fully utilising your Piotr Pawłowski, Six Sigma Master Black Belt, Voice of the Customer Siemens Ferenc Szalanczi, Central Lean Champion, End-to-End: Engage SCA Packing your whole organisation to ensure an effective Agnieszka Majek-Ogniewska, Lean Coach rollout of your and Performance Manager, Danone Business Process Excellence Wojciech Znamierowski, First Choice PM, programme by DHL Express tackling CEE specific Agnieszka Mietz, Lean Director, Poland, cultural challenges Alcatel-Lucent Milan Gazdik, Lean Six Sigma Lead, Vodafone Czech Republic Sponsored Media Partners: by: 0800 652 2363 +44 (0)20 7368 9301 +44 (0)20 7368 9300
  2. 2. “ It has been valuable from a networking perspective, new insights in business ” development processes and new ideas. Stephan Cunliffe, General Medical Council - A Past delegate Deploying Process No matter what part of your Business Process Excellence Programme is your priority right now you can be sure that the Process Excellence Regional Forum Improvement across for Central Eastern Europe will discuss it. your organisation? More than an academic exercise, this forum is full of first hand case studies and We’ve got it covered! examples of best practice from across your region, selected exclusively for their relevance to you as a Business Process Excellence expert working in the CEE region. Localised research with Aims and intended business benefits for your CEE based peers Business Process Excellence Programmes combined with the according to our recent survey global perspective from our Business Process Excellence Survey will 30% ensure that this agenda meets your key aims to: 25% 1. Reduce your costs 2. Increase the satisfaction of 20% your customer 3. Improve the value for your customer 15% 4. Increase your market share, 10% revenue and working capital 5. Decrease the number of defects 5% Ch Inc an in your processes Inc rea ge Inc rea Ma se Cu rea se rke v Re ltu Re t S enu re 6. Adapt your organisation’s culture du Sa se Va Cus to one that readily accepts 0% De cre Cy ase ce Co tisf Cu ac sto tio me lue tom er ha es re / cle De sts n r Process Improvement Tim fec es ts/ Not bad for two days out of the office. Read on for more information about how companies such as Stanley Black Commissioned by Six Sigma and Process Excellence IQ – and Decker, Alstrom and OTP Bank to download the full report, go to our information centre at Romania have achieved these results. Do you have a solution to This forum has been designed to meet a Process Excellence problem? the needs of those working in: Does your consultancy offer sound advice and training? BPM Are you developing the next essential software tool? Is Lean your industry insight worth investing in? Six Sigma Business Process Excellence This regional forum will give you the perfect Continuous Improvement opportunity to connect with the Process Excellence Change Management Community across the CEE region. Senior level Operations executives who are investing in Business Process Quality Excellence, examples of which can be found in the list Customer Retention of speakers, will be in attendance. Everyone else looking to make key improvements to For more information about how you can gain access the running of their organisation by cutting costs whilst to the Central Eastern European PEX community, on- increasing value site branding, thought leadership opportunities and exhibition spaces, call us on +44 (0) 207 368 9300 or Not sure if you fit with the above but would like to find send us an email to out? Email us at 0800 652 2363 +44 (0)20 7368 9301 +44 (0)20 7368 9300
  3. 3. Pre Conference Workshops - 29th November 2010 Optional Breakfast Briefing - 30th November 2010 Kick start your learning and networking experience in an informal and interactive atmosphere in these specially selected workshops. Designed specifically with discussion in mind this is your opportunity to get clarification on the most essential aspects of your Business Process Improvement Programme. 09:00 – 11:30 Workshop A Integrating Quality and Lean and Six Sigma No facet of your organisation should be excluded from the reach of Lean. Applied in a systematic, end-to-end manner huge savings of time and resources can be made. In this workshop you will ascertain how many pillars of your organisation can be improved with the application of Lean Six Sigma with particular focus on the impact on Quality and value for your customer: Achieving excellence across your organisation: Integration of quality and LSS application to ensure customer delivery and retention Balancing quality assurance and waste reduction to ensure cost effective delivery to the customer Application of Lean Six Sigma within Quality Matrixes and integration of KPIs Milan Gazdik, Lean Six Sigma Lead, Vodafone Czech Republic 15:00 – 17:30 Workshop B End-to-End analysis of your Business Process Excellence Programme for maximised success Have you reported success in your Process Excellence Programmes so far? Maximise the efficiencies already capitalised on by taking the next step… integration. Integration of all the different areas where process improvement is relevant for a joined up approach is essential if you want to fully optimise your working processes for a holistic end to end approach. In this workshop you will discuss the following three Cs: Cooperation between commercial and production aspects of the business Communication with different parts of the business – how will it differ between departments? Collaboration between global and local representatives Codin Caragea, BPM Director, OTP Bank Romania 07:45 – 08:45 Optional Breakfast Briefing (Please select when booking at no extra cost) What is Lean Six Sigma and Process Excellence? Designed for companies at the beginning of their Process Excellence journey, make sure you’ve mastered the basics before the conference begins. What are Lean, Six Sigma and Business Process Excellence? What are the key tools used within Lean, Six Sigma and Business Process Excellence initiatives? Building a new Lean, Six Sigma and Business Process Excellence programme from scratch - where to start! This session is still open, do you have wide experience with Six Sigma and Process Improvement that you feel would benefit a group of professionals starting out on their journey? Give us a call on +44 (0) 207 368 9300 or BMGI provides people-driven solutions to your most pressing business problems. Working with your Sponsored by people, BMGI delivers a wide range of services to help you succeed. Be it global or local, big or small, strategic or tactical, we help you find unique solutions to your specific problems. With offices throughout the Americas, Europe, Africa and Asia, BMGI delivers services in multiple languages and with a deep understanding of local cultures. BMGI’s clients around the world include such companies as: Credit Suisse, Avis Budget Group, Philips, RBC Dexia, TNT Express, China Chemical, Alcatel-Lucent, Hitachi, and many others. For more information, please visit BMGI – Problem Solved! 0800 652 2363 +44 (0)20 7368 9301 +44 (0)20 7368 9300
  4. 4. Day 1 - 30th November 2010 08:30 Registration and Check in 09:00 Chairman’s Opening Dr. Cristian Matei, Operational Business Improvement Manager/MBB, Alstom Power Thermal Services 09:15 Keynote Presentation: Maintain corporate buy-in by ensuring a favourable ROI on long term Business Process Improvement programs How do you ensure you can clearly show returns on your projects? Address your reporting procedure to place your project in the most favourable light and further highlight the ROI and business benefits of your programme Align your programme with the corporate strategy to maximise engagement from your leadership Nicolas Pascault, Partner & CFO, Brunswick Rail Limited 10:00 Speed Networking 10:30 C-Level Discussion Session: Leadership Engagement and Top Down Deployment According to a recent Six Sigma and Process Excellence survey, only 22% of BPE Projects that lack senior level support succeed, compared to 88% of those with it. Optimise the application of your Business Process Excellence Programme by ensuring you: Optimise communication with your Executive Leadership communications for enhanced buy in Prioritise the information you send up the line by streamlining your results reporting to the Board Inspire the wider workforce and give your programme the best chance for success by utilising the top down message Nicolas Pascault, Partner & CFO, Brunswick Rail Limited Martin Mueller, COO, Allianz 11:15 Morning Coffee and Networking Break 11:35 Knocking Down the Cost of Poor Quality – A Global Case Study It’s a fact, creating a high quality service or product can cost your business a significant amount of money. Make sure you are satisfying your customers and your business by driving down that cost without sacrificing the overall quality. But before you start ripping out the costs, use a balanced approach by considering how you will: Design or improve your processes to deliver expected product or service performance Prevent defects rather than fixing them with an integrated approach Save money by identifying and eliminating essential and non-essential costs Dr. Cristian Matei, Operational Business Improvement Manager/MBB, Alstom Power Thermal Services Peter Gulbinat, Business Improvement Director, Alstom Power Thermal Services 12:20 Business Process Management: Getting the Basics Right to Ensure Successful Delivery, Return on Objectives and Value Creation Streamline the application of a BPM system by laying the foundation for success and creating a clear implementation roadmap Maintaining flexible processes and realistic targets Making the right choice of technology Starting at department level before you expand BPM to the whole business Overcoming key barriers: people, change and performance This Session is still open – If your company has an excellence story to tell or an example of a great BPM tool, give us a call on +44 (0) 207 368 9300 or email us at 12:45 Lunch and Networking Break Get Lean After Lunch An afternoon dedicated to the advancement of Lean Methodologies – As your organisation moves out of the recession, now is the perfect time to get your business in shape. 13:45 Interactive Workshop Sessions – Specifically designed to be longer sessions with more time to consider the key issues in a more interactive format. Now is the perfect time to ask any questions you have on Lean Deployment. Interactive Session: Learning about Lean Introduction Interactive Session: Advanced Lean Embed your and review of key Lean Principles and their programmes and manage multiple projects to deployment to get you headed off on the right track maximise the reach of your Lean initiatives Specifically designed for delegates at the beginning of their Aimed at delegates who are a few years into their Lean Lean journey, this interactive session will guide you though the Improvement Programmes, this discussion and exercise-led basics for setting up and sustaining initial engagement in your session will help the more advanced practitioners to: lean projects, you’ll cover topics: Identify areas where Lean adoption can be expanded for Why? The business benefits of Lean deployment maximum ROI What? Which areas of both Manufacturing and Service Support Lean expansion with effective project businesses are best suited to Lean analysis management of multiple projects How? Core Lean Tools to implement in your organisation Improve cultural acceptance by building Lean into the Agnieszka Majek-Ogniewska, Lean Coach and capabilities and consciousness of your workforce Performance Manager, Danone Integrating Lean with other Process Improvement Methodologies Ferenc Szalanczi, Central Lean Champion, SCA Packing 15:15 Afternoon Tea and Networking Break Lean Budgets: Cost Reductions using Lean 2011 will be a year for both growth and austerity as organisations look towards the recovery. Lean can be a great tool to cut out the unnecessary costs in a bid to get your company into shape but how do you get the most from the methodology? Fully utilise local knowledge and engage all personnel with cost analysis Limit redundant action by assessing workflows for costly non-value-add activity Improve clarity by ascertaining a clear structure of budgetary accountability Bartosz Staszczyk, Head of Operational Excellence, Maxcess 16:30 Programme Planning and Capability Building Planning and prioritisation of projects and building a strong team are essential as you embark upon the Business Process Excellence Improvement Journey. Make sure you: Streamline the application of your programme and increase buy in by staggering and prioritising projects Create an action plan for the programme deployment by prioritising projects according to internal and external information Maximise the efficiency of your Process Improvement team Speaker TBC - See website for information updates 17:15 - 17.30 Chairman’s Closing and Close of Day One Dr. Cristian Matei, Operational Business Improvement Manager/MBB, Alstom Power Thermal Services 0800 652 2363 +44 (0)20 7368 9301 +44 (0)20 7368 9300
  5. 5. Day 2 - 1st December 2010 08:30 Registration and Check in 09:00 Chairman’s Opening Dr. Cristian Matei, Operational Business Improvement Manager/MBB, Alstom Power Thermal Services 09:15 Whole Delegation Discussion: Ensure Workforce Wide Buy-in to maximise the benefits of your process excellence programme It’s an issue that always requires discussion because it is just so difficult to solve… Make sure you get buy in from all levels of the organisation by: Tailoring your communication method and style to engage different sectors of your workforce Ensuring end-to-end application by embedding new processes into the DNA of each department Increase uptake across all corners of the workforce by utilising informal leadership structures In round tables, groups will have the chance to discuss and create an action plan to enhance the buy in from their organisations Codin Caragea, BPM Director, OTP Bank Romania 10:00 Business Transformation and Restructuring to increase profitability through the application of Business Process Excellence Strategies Repetition of work? Multiple sign offs in each function? Cross-over in responsibilities? Business process and organisational transformation can be difficult to master. Consider how you will: Improve workflow by restructuring business functions to maximise their efficiency Reduce points of contact and streamline business processes when two teams come together by reviewing the new management structure Maintain employee engagement throughout as you amalgamate and change workforce structure Joanne Faulkner, Director Lean Six Sigma EMEA & Global Program, Stanley Black and Decker 10:45 Morning Coffee and Networking Break At the Customer, For the Customer - Extended session dedicated to your customers. Internal and external they are central to the running of your business, but are you being pro-active enough in meeting their needs? 11:15 VOC vs VOB: Aligning Customer and Business Satisfaction Balance the need to provide a high quality product / service with the business need to improve overall profitability by reviewing the relationship between these two aims. Identify potential areas of cross over between VOB and VOC feedback and please all your stake holders Cost Vs Benefit– prioritise customer led projects according to benefits to your business The effectiveness of your current Business Process Excellence framework in delivering to both groups Collect varied feedback by identifying different sources for Voice of the Customer This extended session will merge presentation with discussion to ensure that you are comfortable bridging the gap between meeting the needs of your customer and the requirements of the continued running of your business Megs Suratkal, Director of Global Outsourcing, Acronis 12:45 Lunch and Networking Break 13:45 Award Winning Business Process Excellence Programme: How DHL are looking to become “First Choice” for their customers Winner of the European Process Excellence Awards, DHL’s “First Choice” Project demonstrates the benefits of an End-to-End approach for the customer. See how this global initiative has been applied and adapted for their Central Eastern European operations: Putting their customer at the heart of their Process Improvement programme Consistent application of the First Choice Model to provide Quality for the customer Projects are easily prioritised as all actions must demonstrate a clear customer benefit Wojciech Znamierowski, First Choice PM, DHL Express 14.30 Discussion Session: Global to Local Taking global initiatives and large company thinking to a localised level is a big challenge. You need to align the macro perspective with the micro realities. Now’s the time to ask your peers, perhaps your questions will include: How do you ensure an open dialogue between HQ and local offices that limits confusion on the roll out of your business process excellence programme? What level of changes should be made to global initiatives to ensure they are appropriate to the local operations? To what extent do local operations need to change to fit in with the Global Strategy and Operating Standards? Bartosz Staszczyk, Head of Operational Excellence, Maxcess Joanne Faulkner, Director Lean Six Sigma EMEA & Global Program, Stanley Black and Decker Piotr Pawłowski, Master Black Belt, Siemens 15:15 Afternoon Tea and Networking Break 15.45 Cost Based Optimisation – KPI creation and analysis to keep your costings in check and ultimately save your organisation money Managing cost is critical but should not be at the expense of efficiency and optimisation; cost analysis will help you to keep costs in check! Keep track of cost reduction performance by designing cost item KPIs to uses as a basis for analysis Ensure quality of product and service isn’t compromised with a combination of cost management, efficiency and process optimisation Modernise your approach with identification of the correct cost analysis platforms and analysis methodologies Evin Kose, Vice President of Cost Management, Finanz Bank 16.30 Need results now? Deploy short, fast projects to achieve “Quick Wins” for your business and your customer Optimise the impact of a fast moving programme by identifying the best methodology to use Ensure useful results by ascertaining what “success” looks like – how do you measure it? Deliver to your customer by linking and prioritising projects according to the needs of key clients Agnieszka Mietz, Lean Director, Poland, Alcatel-Lucent 17:15 - 17.30 Chairman’s Closing and Close of Conference Dr. Cristian Matei, Operational Business Improvement Manager/MBB, Alstom Power Thermal Services 0800 652 2363 +44 (0)20 7368 9301 +44 (0)20 7368 9300
  6. 6. 5 WAyS TO REGISTER Freephone: 0800 652 2363 or +44 (0)20 7368 9300 Two Day Conference and Breakfast Briefing: 30 November - 01 December 2010 Pre Conference Workshops: 29 November 2010 Fax: +44 (0)20 7368 9301 Location: Le Meridien Bristol Hotel, Warsaw, Poland To speed registration, please provide the priority code located on the mailing label or Post: your booking form to in the box below. PDFW IQPC Ltd. Anchor House, My registration code is Please contact our database manager on +44(0) 207 368 9300 or at 15-19 Britten Street, quoting the registration code above to inform us London SW3 3QL of any changes or to remove your details. Packages Tick Book & Pay by 3rd Sep 2010* Book & Pay by 1st Oct 2010* Book & Pay by 29th Oct 2010* Standard Price Email: END uSERS €2297+VAT €2397+VAT €2497+VAT €2797+VAT 3 Day Pass** SAVE €500 SAVE €400 SAVE €300 €1399+VAT €1499+VAT €1599+VAT €1799+VAT 2 Day Pass SAVE €400 SAVE €300 SAVE €200 Individual VENuE & ACCOMMODATION €499+VAT €499+VAT €499+VAT €499+VAT Workshops*** Venue: Venue Le Meridien Bristol, Warsaw Krakowskie Przedmiešcie 42/44 SOLuTION PROVIDERS Breakfast Briefing o FREE 00-325 Warszawa, Poland ACCoMMoDAtIon: Overnight accommodation is not included November 30th 2010 3 Day Pass** €4396 + VAT in the registration fee. For nearby hotel options please visit 2 Day Pass €3298 + VAT or search: Individual €499 + VAT Workshops*** FREE ONLINE RESOuRCES * To qualify for discounts booking must be made and payments received by specified deadline, discounts cannot be used in conjunction with any other discounts To claim a variety of articles, podcasts and other free resources ** 2 Day conference and Pre Conference Interactive Workshop Day *** Please select your choice of workshop(s) A B please visit UK VAT is charged at 17.5%. VAT Registration #: GB 799225967 DIGITAL CONFERENCE ON CD-ROM DELEGATE DETAILS A digital version of the conference proceedings, including all Please photocopy for each additional delegate presentations, is available to buy. 6 Mr 6 Mrs 6 Miss 6 Ms 6 Dr 6 Other 6 I cannot attend the event, please send me the CD Rom priced at £599 plus VAt First Name Family Name Recent digital conferences available - €599 plus VAt each Job Title 6 European Process Excellence Summit, London - 26-29.04.2010 Tel No. 6 Lean Six Sigma and Process Excellence Summit, Email Orlando – 18-21.01.2010 6 Yes I would like to receive information about products and services via email 6 Please send me conference materials indicated above Organisation 6 I have filled out credit card details below For further information Nature of business Please call: 0207 368 9300 Address or email: Postcode Country To search IQPC’s archived conference documentation Telephone Fax visit: Approving Manager Name of person completing form if different from delegate: TERMS AND CONDITIONS Signature Please read the information listed below as each booking is subject to IQPC Ltd standard terms I agree to IQPC’s cancellation, substitution and payment terms and conditions. Payment terms: Upon completion and return of the registration form, full payment is required no later than 5 business days from the date of invoice. Payment of invoices Special dietary requirements: 6 Vegetarian 6 Non-dairy 6 Other (please specify) by means other than by credit card, or purchase order (UK Plc and UK government bodies only) Please indicate if you have already registered by Phone 6 Fax 6 Email 6 Web 6 will be subject to a €65 (plus VAT) per delegate processing fee. Payment must be received prior Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution Policy: You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any PAyMENT METHOD cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year Total price for your Organisation: (Add total of all individuals attending): from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations Card Number: VISA 6 M/C 6 AMEX 6 occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use 6666666666666666 this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one CONFERENCE CODE 19034.001 year from the date of cancellation. In the event that IQPC postpones an event for any reason and Exp. Date: 6 6 6 6 Sec: 6 6 6 6 the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as Name On Card: Signature: specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in Billing Address (if different from below): the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, City/County/Postcode Cheque enclosed for: € (Made payable to IQPC Ltd.) but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers (Please quote 19034.001 with remittance advice) and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or IQPC Bank details: HSBC Bank, 67 George Street, Richmond, Surrey, TW9 1HG. United Kingdom. topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Discounts: All ‘Early Bird’ Discounts require Sort Code: 40 05 15, Account No: 59090618, IBAN Code: GB98 MIDL 4005 1559 0906 18 payment at time of registration and before the cut-off date in order to receive any discount. Any Swift Code: MIDLGB22 Account name: International Quality & Productivity Centre Ltd. discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. PAyMENT MuST BE RECEIVED PRIOR TO THE CONFERENCE