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Healthcare Process Improvement Network (H-PIN)

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Promotion of Lean Six Sigma, Process Improvement and Operational Excellence philosophies within the Healthcare sector to ensure the continued provision of safe, efficient and high quality patient …

Promotion of Lean Six Sigma, Process Improvement and Operational Excellence philosophies within the Healthcare sector to ensure the continued provision of safe, efficient and high quality patient care.
http://www.h-pin.net

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  • 1. Annual General Meeting: September 28 - 30, 2010 Holiday Inn Mart, Chicago IL H-PIN’s Mission Statement: The promotion of Lean Six Sigma, Process Improvement and Operational Excellence philosophies within the Healthcare sector to ensure the continued provision of safe, efficient and high quality patient care Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk
  • 2. Online Lean Six Sigma and Process Improvement Information Resources H-PIN provides its members with an invaluable source of information and news directly related to Lean Six Sigma and Process Improvement improvements in the Healthcare industry. Through our quarterly newsletter, members have access to news, whitepapers and interviews with key industry figures to help them transform and optimize their own Lean Six Sigma and Process Improvement programs. Recognition of Community Achievements: The H-PIN Awards! Winning an award or even being shortlisted can provide a real boost for your program. It will cement the functional value of operational excellence within your business and inspire and motivate the rest of your colleagues to drive adoption of Lean Six Sigma and Process Improvement projects. Read on for more information on entering your program for an award About H-PIN Onsite Networking and Benchmarking at the Healthcare Process Improvement Network’s What is the Healthcare Process Improvement Network and how Annual General Meeting will it help my organization to streamline its clinical and non- The H-PIN Annual General Meeting in clinical processes? September is an opportunity not only for H- PIN members to meet each other in person and benchmark existing Lean Six Sigma and The Healthcare Process Improvement Network (H-PIN) is your Process Improvement program; but also to look forward to the improvements to be gateway to other professionals working in Lean Six and Process made in the next 12 months. Improvement across the country. Through a variety of mediums, both Flip over a couple of pages for more online and in person, you will have the chance to connect with your information on the H-PIN AGM peers from across the US to make collective improvements in the advancement of your Lean Six Sigma and Process Improvement Online Networking Facilitation programs to radically streamline care and ensure quality, safety and and Access to a Nationwide efficiency in patient care. Community H-PIN members have access to exclusive With onsite and online opportunities to share knowledge and online networking groups on LinkedIn experience, you’ll be hard pushed to pick which innovative and providing them with exclusive access to some of the most active players in the Lean successful program to learn from next! Six Sigma and Process Improvement Healthcare world. Members have the privilege to access networking opportunities that extend beyond their local chapters to the nations key Lean Six Sigma and Process Improvement professionals. 2 Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk
  • 3. Speakers and contributors at the 2010 H-PIN AGM Donna Powers, RN, MPA Six Sigma Master Black Belt, North Shore Long Island Jewish Health System Keith Poole, Head of Lean Six Sigma, Healthcare Centers of America Airica Steed, Vice President of Professional Services & Operations Excellence, Condell Medical Centre September 28 - 30, 2010 Herb Debarba, Vice President of Lean Operations, Cancer Treatment Centers of America Jackie Gonzalez, Senior Vice President and Chief Nursing Officer, Miami Children’s Hospital The Annual General Meeting Glenn Crotty, Chief Operating Officer, Charleston An opportunity for the entire network to come together to discuss all Area Medical Centre things Process Improvement will ensure that you return to your office Matt Hanrion, Director of Continuous Improvement, Provena Medical Centre with the tools, ability and enthusiasm to: • Ensure ultimate standards in Patient Safety Edgar Sur, Executive Vice President and Head of Operational Excellence, Bayer Healthcare • Maximize the Quality of Care • Provide a valuable service that remains Financially Viable David Bloomquist, Director of Lean Six Sigma, Emory Healthcare Keith Paulsen, Senior Communications Consultant - Quality, Kaiser Permanente Sal Bognanni, Clinical Performance Improvement Director, Iowa Health System Valentine Boving, Senior Quality Engineer, Anderson Healthcare Alexander Kolker, Operational Excellence Director, Who will be there? Apart from the speakers, who else Children’s Hospital and Health System will be at the AGM? Our subscribers include people Lisa Olenski, Transformation Training Performance across various healthcare disciplines, for example: Improvement Manager, BJC Healthcare Todd Lammert, Lean Six Sigma Black Belt, • Board Members, chiefly COO, • Black Belt Columbus Regional Hospital CMO, CNO • Green Belt Robert Costello, Director of Process Improvement, • Lean Six Sigma Leader Northwestern Memorial Hospital • Performance Improvement • VP Operations Manager Ginger Reiwe, Chief Financial Officer, Community Health Centre of Lubbock • Process Excellence Director • Doctors Brenda Farnsworth, Director of Quality, Lakeland • Head of Quality • Nurses Regional Medical Centre • Operational Excellence Leader • Surgeons Doug Sabotin, Head of Lean Six Sigma, Columbus Regional Hospital • Master Black Belt Antonio Pedini, Six Sigma Deployment Champion and Master Black Belt, Covenant Healthcare Brock Husby, Senior Lean Healthcare Coach, 5 Reasons to subscribe to the Healthcare Process Alatrum Institute Tejas Gandhi, Assistant Vice President, Management Improvement Network Engineering Department, Virtua Health Jason Bosire, Senior Manager of Management Year round access to exclusive content on the USA’s most Engineering, Virtua Health 1 successful Process Improvement Programs Stephen Spear, Operational Excellence & Innovation expert, Author of Chasing the Rabbit A diversity of knowledge sharing mediums from online 2 networking facilities to webcasts and articles through to Dennis Deas, Senior Director, Healthcare onsite lectures caters to all your learning needs Performance Improvement, Kaiser Permanente Patti Burchett, Director, Process Management The three day H-PIN AGM is a concentrated learning Department, Bronson Healthcare Group 3 experience providing an essential opportunity to learn and Jennifer Van Dyke, Process Improvement Leader, share from the wider community Northwestern Content across the year is created by Process Excellence Kristopher Goetz, Manager of Performance and 4 Practitioners for Process Excellence Practitioners – all sent Innovation, Northwestern straight to your inbox Sharon Chandler, MS, RN, LMFT, LCSW, Columbus Regional Hospital 5 Get your work recognized among the community and your Randy Snyder, MBA, CLSBB/CSSBB, Columbus company at the H-PIN Awards Regional Hospital Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk 3
  • 4. Pre AGM Workshops September 28, 2010 Kick Start your learning experience with our Pre Conference Interactive Workshops – this is your chance to discuss critical issues with focused groups of your peers. 09:30 – 12:00 Project Selection: Building your Process Change/Process Management & Relationships A Improvement Portfolio B If you had all the time and resources in the world there would still be too No matter what stage of adoption your job is to implement key changes much to do – prioritization and the building of a coherent overarching across your organization. You are guaranteed to come up against resistance Process Improvement Plan is a necessity (especially since you don’t have all from all levels of the workforce but how do you navigate around it? You can the time in the world). In this workshop you will work together as a group guarantee that everyone in this workshop will have a different idea! to identify key methodologies to prioritize projects and build a portfolio that Use this workshop to work together to establish: OR will deliver your organization results in its more critical areas. • The key success factors in a change management strategy that works • Building a sustainable Process Improvement Program for your organization • The impact of relationships between groups within your organization, • Selection and prioritization between clinical and non-clinical processes including the impact of team and stakeholder engagement • Moving from a single project to a culture of Continuous Improvement • How you will create an integrated approach to change management Workshop Leader: incorporating both the organization’s strategic goals, departmental aims Antonio Pedini, Six Sigma Deployment Champion and Master Black Belt, and personal objectives Covenant Healthcare Workshop Leaders: Sharon Chandler, MS, RN, LMFT, LCSW, Columbus Regional Hospital Randy Snyder, MBA, CLSBB/CSSBB, Columbus Regional Hospital 12:30 – 15:00 What if… The Monte Carlo Simulation Model Lean Operating Room C D You’ve been working hard to solve a problem. You think you have the Using Lean methods to decrease Operating Room turnaround time to solution, but then it dawns on you: there is really a range of possible improve efficiency, quality, safety, and staff satisfaction. outcomes to your solution. How do you represent that? How do you • Practical, high-impact solutions that the teams developed in these intensive convey that information to others in a meaningful way? Simulation events will demonstrate the unique potential of a collaborative Lean approach modeling provides the answer to this problem when applied to your Process • Using a multi-disciplinary, team-based Lean Kaizen event approach, Improvement initiatives. In this workshop you will discuss: OR multiple case studies of decreasing Operating Room turnaround times by • The premise behind the Monte Carlo Simulation model 50%+ will be analyzed • The impact that it can have on patient satisfaction levels and scheduling efficiency • In addition to the significant efficiency and utilization improvements, • The use of simulation in ambulatory services at Emory Healthcare substantial improvements in quality, safety, and staff satisfaction that Workshop Leader: resulted will be studied David Bloomquist, MBA MS SSBB, Management Engineer, Operations Workshop Leader: Improvement, Emory Healthcare Brock Husby, Senior Lean Healthcare Coach, Alatrum Institute 15:30 – 17:00 Free Copy of Chasing the 3 hours with Stephen Spear! Precise details to be announced prior to the AGM E Rabbit for all AGM attendees! Well known for seminal Harvard Business Review articles, "Decoding annual operating savings, and he was integral to the DNA of the Toyota Production System" and "Fixing Healthcare creating the 'Perfecting Patient Care' system for the from the Inside Today," McKinsey Award and fi vetime Shingo Prize Pittsburgh Regional Healthcare Initiative. PRHI hospitals reduced and winner Steven Spear shows how 'high velocity organizations' eliminated scourges like central line associated infections, surgical site outrace their rivals even in the most hyper competitive industries in infections, and patient falls. This cut unnecessary suffering, raised quality, his award winning and critically acclaimed book, The High-Velocity and reduced overburden on staff. Beyond this, Spear has worked with Edge: How Market Leaders Leverage Operational Excellence to Beat clients as diverse as Lockheed Martin, Intuit, and leading teaching the Competition (McGraw Hill 2009). Drawing on Spear's expertise hospitals, has published in The New York Times, The Boston Globe, in process excellence, organizational learning and innovation, Annals of Internal Medicine, and Academic Medicine, and he has spoken competitiveness, and health care delivery, Chasing the Rabbit to audiences ranging from the Association for Manufacturing Excellence demonstrates how the leaders of any organization can generate and sustain high to the Institute of Medicine. speed, broad based improvement, innovation, and invention based on how they Spear is a Senior Lecturer at the Massachusetts Institute of Technology and design complex systems of work, solve problems, share knowledge, and develop a Senior Fellow at the Institute for Healthcare Improvement. He has a others to do the same. The universality of these approaches is reinforced with doctorate from Harvard Business School, masters in engineering and in examples spanning high tech and heavy industry, new product design and management from MIT, and a bachelors degree in economics from production, software services, health care, and the military. Princeton. He was previously employed by Prudential-Bache, the US Congress Offi ce of Technology Assessment, the University of Tokyo, and The ideas in Chasing the Rabbit are well tested in practice. Spear helped develop Harvard Business School. the Alcoa Business System, which recorded hundreds of millions of dollars in 4 Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk
  • 5. AGM Day One Sessions September 29, 2010 Plenary Sessions Chairman’s Opening Address Doug Sabotin, Head of Lean Six Sigma, Columbus Regional Hospital The High Velocity Edge: How Market Leaders Generate and Leverage Operational Excellence to Beat the Competition Across myriad sectors--high tech and heavy manufacturing, product design and production, industry and services, some organizations are able to generate far more value with far fewer resources and effort than their rivals. The resulting customer delight generates market leadership despite intense competition. These 'high velocity organizations' consistently win based on their capacity for generating and sustaining broad based, high speed, relentless improvement and innovation. Even when others are stymied by the complexity of their work and organizations, the leaders run solidly out in front. In this high energy leadership session Stephen Spear, Author of international blog, “Chasing the Rabbit” will: • Introduce the capabilities that underpin high velocity organizations Free Copy • Explain how you can also create capacity for relentless, high speed, broad based improvement and innovation of Chasing the • Explore the role of leadership in generating high velocity in your own organization Rabbit for all AGM Stephen Spear, Operational Excellence & Innovation expert attendees! Steven J. Spear is the author of Chasing the Rabbit: How Market Leaders Outdistance the Competition (re released as The High Velocity Edge) and is a Senior Lecturer at MIT. Five-time Shingo Prize and McKinsey award winner, Spear’s “Decoding the DNA of the Toyota Production System” and “Learning to Lead at Toyota,” are part of the lean manufacturing canon. His “Fixing Healthcare from the Inside, Today” and articles in Annuals of Internal Medicine and Academic Medicine have been on the forefront in health care improvement. Stephen also hosts the International blog: Chasing the Rabbit. Quality, Safety and Cost: Can you really have it all? With unsustainable costs of healthcare, you need to lower costs within your organization. At the same time patients are demanding better quality of care, and payments are moving to Medicare levels. The only way to consolidate all these issues is to improve processes and move to a more efficient model. • Identifying cost drivers and value delivered • Quantifying patient safety and quality • Strategies for lowering cost while increasing quality and safety Glenn Crotty, Chief Operating Officer, Charleston Area Medical Centre Morning Networking Break and Coffee CONCURRENTS SESSIONS BEGIN EARLY PROGRAMS MID LIFE PROGRAMS ADVANCED PROGRAMS Starting out on a Lean Journey: Where Iowa Health System’s Blueprint for Deploying the next step in the Lean to begin? Delivering Ideal Patient Care: The Management System • Lean 101: What is it and how does it work? Democratization of Improvement • Going beyond the application of Lean in isolated • Starting out - What are the key steps as you • Understand the value of direct observation of the projects to the proliferation of overall operational being your journey? work excellence • Possible pit falls, avoid common mistakes and set • Understand the importance of the Scientific • Linking the use of Six Sigma, Lean and Rational backs along the way Method and structured problem solving in Management strategies Matt Hanrion, Director of Continuous improving care • Focusing on the standardization of processes and Improvement, Provena Medical Centre • Use of the A3 Tool for driving real-time problem behaviors across core competencies solving Lisa Olenski, Transformation Training Sal Bognanni, Clinical Performance Improvement Performance Improvement Manager, BJC Director Healthcare Technology 101: Finding a Process Discussion Session: Simulation Modeling Implementing a macro view of your Excellence platform that fits your - Applications across your organization program to ensure visibility across organization •Using data to drive enthusiasm for projects multiple sites When starting out on a Process Excellence •Using real time updates rather than monthly • Moving from projects carried out in silo to a Program, it can be overwhelming when deciding reports to ensure the data is relevant to the more simultaneous delivery, to ensure what technology could aid your projects. physicians every day role consistency in projects • Gain an understanding of the tools available to Alexander Kolker, Operational Excellence • Ensuring that process owners and managers have drive your program Director, Children’s Hospital and Health a clear view of both the overall picture and their • Discover how technology can be used to prove System responsibilities the ROI of your program And • Taking lessons learned in the healthcare This session is still open, if you offer the David Bloomquist, Director of Lean Six Sigma, manufacturing industry and applying them to solution to this problem, call us on Emory Healthcare your healthcare provision practice +44 207 368 9300 Edgar Sur, Executive Vice President and Head of Operational Excellence, Bayer Healthcare Lunch and Networking Driving Business Improvement Department layout - learning from the Building an entirely Lean facility! • Driving business improvement in an organization entire layout organization cycle using • Using Lean Six Sigma methodologies to build a of healthcare specialists Lean Six Sigma new facility that integrated previously disparate • Ensuring visionary, top-level leadership and talent • Using Lean Six Sigma to optimize the functioning functions development to maintain the hospital as a of an existing or new facility • Coordinating the provision of care across business as well as a care provider • Utilize the lessons learned from the renovated previously autonomous departments and functions • Sharing the Kaiser Permanente model currently layout to further improve your processes • Integrating multiple technology systems being spread across the entire organization • Case study from the improvement of Pharmacy • Addressing the processes to be used within the Dennis Deas, Senior Director Layout new facility Healthcare Performance Improvement, Kaiser Valentine Boving, Senior Quality Engineer, Permanente Anderson Healthcare Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk 5
  • 6. AGM Day One...continued Achieving quick wins to ensure The move to Electronic Medical Records: Internal talent development using a engagement for future projects Are you prepared? simulation model to improve staffing Gaining buy in from senior level down to the care • Increasing access to full records to improve the • Avoid serious underestimation or overestimation givers can be a long and arduous process. The quality of care given to patients of the required resources sooner you can do this, the more time and • Reducing medical errors and lowering costs • An illustration of application of management resources can be used for the projects. Learn about: through an end to end patient record engineering methodology for staffing decision-making • Kaizen tools and techniques • How to ensure Electronic records are integrated • The models include natural process variability and • Successes and opportunities across the spectrum provide means of analyzing the various • ED Case Study Tejas Gandhi, Assistant Vice President, operational scenarios Patti Burchett, Director, Process Management Management Engineering Department Alexander Kolker, Operational Excellence Department, Bronson Healthcare Group Director, Children’s Hospital and Health System Afternoon Break and Networking Plenary Sessions Insider knowledge from the C Suite: How to ensure Senior Executives are engaged in your program In order to run a successful Process Improvement program, you need engaging from every level of the organization. Sometimes reaching those at the top can prove difficult. • Creating a mutual understanding of the program from the beginning • Communicating effectively to ensure engagement on all levels • Continuing the relationship after close out: How to gain long term support Ginger Reiwe, Chief Financial Officer, Community Health Centre of Lubbock Glenn Crotty, Chief Operating Officer, Charleston Area Medical Centre Edgar Sur, Executive Vice President and Head of Operational Excellence, Bayer Healthcare The Lean Six Sigma journey in the ER The ER brings added pressure of care needed to be delivered quickly and effectively, and so efficient processes are critical. • Reducing clinical risk through DMAIC to increase patient safety • Ensuring senior management are involved from the start • Process Mapping to ensure clear objectives are set Todd Lammert, Lean Six Sigma Black Belt, Columbus Regional Hospital Chairman’s Closing AGM Day Two Sessions September 30, 2010 Plenary Sessions Chairman’s Opening Address Doug Sabotin, Head of Lean Six Sigma, Iowa Healthcare Transformational Leadership Lessons Learned When Deploying LSS • Address the need for inspirational leadership in the drive for truly transformational change across your organisation • Answer the essential question: What are the essential elements that are needed for sustainability and success? • Ascertain the key features of a successful top down and bottom up approach to LSS and its deployment Airica Steed, Vice President of Professional Services & Operations Excellence, Condell Medical Centre Developing an Award winning Process Improvement program: A Q&A session with the winners of the Process Excellence Healthcare Awards • Summary of the winning projects • How to improve processes to create exceptional business results • What are the critical success factors in creating a sustainable Process Excellence program? • Analyzing the core themes and strategies from the award entries and looking ahead to next years strategies. Panel selected from the Process Excellence Healthcare Award winners and Judges. For more information on how you can enter, download the awards information pack from www.h-pin.net Morning Break and Networking CONCURRENTS SESSIONS BEGIN EARLY PROGRAMS MID LIFE PROGRAMS ADVANCED PROGRAMS Understanding the end to end process Using the needs of your patients to Innovate your way out of the 7-Year- for patients govern your program’s direction Itch • Looking at the patient process from admittance to • Find out how the Cancer Centers of America got • Using Lean, Six Sigma and other Process discharge to ensure an end to end process is mapped the highest net promoter score in the world! Improvement techniques to build a toolkit most • Identifying key areas of improvement to focus on • Putting the Patient at the centre of all projects suited to your organization • Analyzing how individual projects affect the end • Using Quality of Life as a Measurement • How to keep the workforce engaged to ensure to end process Herb Debarba, Vice President of Lean Operations your mature program is sustained at the highest Jennifer Van Dyke, Process Improvement Leader level And Kristopher Goetz, Manager of Performance Doug Sabotin, Head of Lean Six Sigma, Iowa and Innovation, Northwestern Healthcare 6 Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk
  • 7. AGM Day Two...continued Capability building: Building your Lean Using the Voice of the Customer to White Collar Lean: Make huge savings in Team identify Process Excellence projects your back office functions • Who? Select the right cross functional team to • Identifying the customer: Is it a patient, physician • Revolutionize your back office by addressing the deliver those essential early results or co-worker? efficiency gaps across you billing, payroll and • How? Address your training according to • Using customer feedback to target specific areas other essential non-clinical functions different groups’ needs to focus your process excellence efforts on • Ascertain where key improvements can be made • What? Early selection of projects will determine • Increasing your Press Ganey score in a short to reduce task duplication and wasted time buy in levels from the outset, how do you strike period of time Joshua Bosire, Senior Manager of Management the balance? Donna Powers, RN, MPA Six Sigma Master Black Engineering, Virtua Health Brenda Farnsworth, Director of Quality, Belt, North Shore Long Island Jewish Health Lakeland Regional Medical Centre System Lunch and Networking Maximize patient satisfaction with the Patient Throughput in the ER Ensuring a favourable ROI on long term improvement of patient through put • Apply an end to end approach to patient flow Process Improvement programs across your enterprise throughout the ER • How do you ensure you can clearly show returns • Applying advanced thinking in a low maturity • Find out how the New York Presbyterian reduced on your projects? programme their patient length of stay by 0.2 days, freeing • Using calculations on salary and time saved to • Recognising the potential areas of improvement up 2300 beds show increases in amount of time physicians at the new facility based on past successes • Ascertain what to do to get a 15% improvement spend with the patients • Adapting advanced approaches to fit in with the in treat and release instances • Using patient satisfaction scores to give an a less established culture Whole delegation discussion indication of quality • Application of a system wide LSS deployment Ginger Reiwe, Chief Financial Officer, structure from the ground up Community Health Centre of Lubbock Keith Poole, Head of Lean Six Sigma, Healthcare Centers of America Plenary Sessions Spreading a culture of Continuous Improvement across the organization From nurses up to CEO’s, in order to become an organization that gets the most from itself, you need to embed the culture of Continuous Improvement. But how do you do that? • Communicating effectively with each level of the workforce • Reviewing past projects and involving employees with future plans to ensure they are engaged • Developing Internal talent to provide the next wave of Process Improvement Leaders Airica Steed, Associate Vice President of Operations Excellence, Condell Medical Centre Doug Sabotin, Head of Lean Six Sigma, Columbus Regional Hospital Herb Debarba, Vice President of Lean Operations, Cancer Treatment Centers of America Afternoon Break and Networking Extraordinary times for the Healthcare Industry: are you ready for it? With the Healthcare Reform on the horizon, this is your chance to discuss the key facts your organization needs to take into account when planning future process improvement projects. Key questions need to be asked and answers worked towards... • How the reform will lead to transformations in the business model used by hospitals? • How will Process Improvement techniques be used to prepare organizations for the changes required? • How will you address issues such as access, re-admissions and the maintenance of quality without the required revenue increases? • And most importantly... how can you prepare in advance? Whole delegation discussion An award winning system: The “Life Wings” Project What do the aviation industry and the healthcare sector have in common? More than you might think! • In both the healthcare and aviation industry, mistakes cost lives, learn from an industry with a fantastic record • Establish how Six Sigma methodologies applied in the aviation industry can benefit your program • Address the concept of “crashing” how can you stop your patient care from “crashing”? Jackie Gonzalez, Senior Vice President and Chief Nursing Officer, Miami Children’s Hospital Chairman’s Closing Doug Sabotin, Head of Lean Six Sigma, Columbus Regional Hospital Testimonials from previous attendees at IQPC meetings: “Excellent educational opportunity for learning the potential of Six Sigma in changing healthcare.” - Marcus Jurema, Women & Infants' Hospital “All very knowledgeable and moved the day quickly. All information very useful. Extremely valuable!” - Kathy Martin, Baptist Health Medical Center “Very knowledgeable group with very different approaches to improving healthcare. Extremely valuable. Learned so much from the others at this event. Great group of people.” - Shauna Pearce, Good Samaritan Hospital Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk 7
  • 8. Get your hard work Awards recognized at the Has your Process Improvement Program been a fantastic success? Do you have an innovative and exciting improvement project to shout about? If your answers a yes then why not submit an entry to the H-PIN Awards! On the evening of the 29th September the members of the H-PIN network will come together to recognize the achievements of their fellow Process Improvement practitioners. This is the community’s chance to celebrate examples of programs and projects that have gone above and beyond the expected. Any one may submit an entry (it’s not restricted to H-PIN members) and the judging criteria can be downloaded from www.h-pin.net The Categories There are two categories Project Award: Best Process that entrants may submit Improvement Project in Healthcare their work to, Program This award is specifically dedicated to improvements Level and Project Level. using Lean, Six Sigma or any other recognized Process Excellence tool. Top entrants will be judged on the Program Award: Best ability to prove their operational and business results Process Improvement as well as clarity in execution throughout the process. Program in Healthcare Marks will be awarded in relation to business impact, This award is to recognize project execution and innovation. the vision, business impact and sustainability of Entries must be submitted by the 6th August mature Lean Six Sigma and 2010 so log on to www.h-pin.net now to Process Excellence download your Awards Application Kit. Programs. Entries will be judged on their strategy, Don’t want to enter but would still like to come to capacity for delivery and the Gala Dinner and awards ceremony? Not a also the extent to which problem, it’s certainly not a night to be missed! You they have created an can book your place at www.h-pin.net or by calling environment for change. +1 800-882-8684 or +1 646-378-6026 With 5815 registered hospitals in the US... finding potential business is like searching for a needle in a haystack! Sponsorship and Exhibition Opportunities at the AGM The Healthcare Process Improvement Network’s Annual General Research with your target market shows that their key purchasing criteria includes the Meeting will provide a forum for some of the most successful and following: dynamic projects in the Healthcare sector to be profiled among the • Prior knowledge of the solution providers work most engaged members of the Process Improvement Community. • Reputation of the solution provider amongst the wider community • Value perceived in the solution Vs Cost • Integration of the solution with existing systems (particularly important for technology) If you count Heads of Lean Six Sigma, Quality, Process and Operational Excellence as your target market, and you have a Knowing this it’s clear that face-to-face engagement is the best way to expand your valuable product, service or message to communicate to the professional network and win new business tomorrow, next week, next month and even market then we have plenty of opportunities to help you engage next year. further with this vast community. We can offer a plethora of opportunities, from onsite branding and through leadership pieces Our dedicated sponsorship team can tailor a package to suit your through to exhibition and involvement in the online content provision throughout the year. business development needs and with access to a network 365 days a year through the online services we provide there really is Send us an email to sponsorship@iqpc.co.uk for more information or give us a call on +44 very little we can’t do. 207 368 9300 and ask for the H-PIN team. 8 Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk
  • 9. Registration Card September 28 - 30, 2010 – for team subscription please copy this page and submit details for Holiday Inn Mart, Chicago IL each individual subscriber Name______________________________________________________ Job Title ___________________________________________________ 3 Easy Steps to Subscribe: Organization________________________________________________ Approving Manager__________________________________________ 1 Choose your subscription type Address___________________________________________________ City_______________________________State_____Zip____________ Online Bronze Silver Gold Platinum Phone___________________________Fax________________________ Subscription Only E-mail_____________________________________________________ Type $699* $1,599* $1,998* $2,397* $2,796* ❑ Please keep me informed via email about this and other related events. Quarterly Newsletter: Focused Healthcare ✔ ✔ ✔ ✔ ✔ ❑ Check enclosed for $_________ (Payable to IQPC) Lean Six Sigma content ❑ Charge my __Amex __Visa __Mastercard __Diners Club E-learning: Exclusive access Card #_______________________Exp. Date___/___ CVM code _____ to online articles, podcasts ✔ ✔ ✔ ✔ ✔ Details for making payment via EFT or wire transfer can and webcasts throughout be found below. the year ❑ I cannot attend, but please keep me informed of all future events. HPIN online networks ✔ ✔ ✔ ✔ ✔ A place at the Your customer registration code is: 2 Day HPIN AGM ✔ ✔ ✔ ✔ AGM Presentations ✔ ✔ ✔ ✔ ✔ PDFW A place at the awards When registering, please provide the code above. ceremony and gala dinner ✔ ✔ Workshop Pass** ✔ Details for making payment via EFT or wire transfer: Double Workshop Pass** ✔ JPMorgan Chase Penton Learning Systems LLC dba IQPC: 957-097239 Access All Areas ✔ ABA/Routing #:021000021 AGM Audio Recordings ✔ ✔ Reference: Please include the name of the attendee(s) and the event number: 11394.002 Select your package ❑ ❑ ❑ ❑ ❑ Payment Policy: Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials. Your ❑ Additional Package: A place at the awards ceremony and gala dinner: $150 registration will not be confirmed until payment is received and may be **Workshop choices: A or B ❑ and C or D ❑ or E ❑ subject to cancellation. MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC Terms and Conditions: Please read the information listed below as each * CT residents or people employed in the state of CT must add 6% sales tax. booking is subject to IQPC Ltd standard terms and conditions. All registrations from companies operating outside the US will be subject to 17.5 UK VAT Registration #: GB 799 2259 67 Payment terms: Upon completion and return of the registration form, full Please go online to: www.iqpc.com/cancellation to view our cancellation policy payment is required no later than 5 business days from the date of invoice. Scholarships Available: IQPC sets aside a limited number of discounts that may be applied to its networks for subscribers from the non-profit Payment of invoices by means other than by credit card, or purchase order sector, government and military organizations and academia. For more information about scholarships to this event, please call Customer Service at 1-800-882-8684. (UK Plc and UK government bodies only) will be subject to a $99 (plus VAT) per delegate processing fee. Payment must be received prior to the Special Dietary Needs: If you have a dietary restriction, please contact Customer Service at 1-800-882-8684 to discuss your specific needs. conference date. We reserve the right to refuse admission to the ©2010 IQPC. All Rights Reserved. The format, design, content and arrangement of this brochure constitute a trademark of IQPC. Unauthorized conference if payment has not been received. reproduction will be actionable under the Lanham Act and common law principles. Discounts: All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require 2 Choose your discount, check one of the tick boxes below: payment at the time of registration. All discount offers cannot be combined with any other offer. Early booking discounts: Team pricing: IQPC Cancellation, Postponement and Substitution Policy: You may Best suited to individual practitioners, prices per Best suited to teams of practitioners, substitute subscribers at any time by providing reasonable advance notice person, applicable to Platinum, Gold, Silver and available until 25/09/2010, applicable to to IQPC. For any cancellations received in writing not less than eight (8) days prior to the AGM, you will receive a 90% credit to be used at another Bronze Passes. Platinum, Gold, Silver and Bronze Passes. IQPC conference which must occur within one year from the date of ❑ Book and pay by 9th July and get $400 off ❑ Teams of 3-5 get 20% off standard prices issuance of such credit. An administration fee of 10% of the contract fee your selected package OR ❑ Teams of 6+ get 30% off standard prices will be retained by IQPC for all permitted cancellations. No credit will be ❑ Book and pay by 6th August and get $300 off issued for any cancellations occurring within seven (7) days (inclusive) of the your selected package AGM. In the event that IQPC cancels an event for any reason, you will ❑ Book and pay by 3rd September and get $200 receive a credit for 100% of the contract fee paid. You may use this credit of your selected package for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of 3 Confirm your 5 EASY WAYS TO REGISTER: the contract fee paid. You may use this credit for another IQPC event to be subscription 1 Email: enquire@iqpc.co.uk mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued 2 Call: +1 800-822-8684 or 1 646-378-6026 for cancellations. There are no refunds given under any circumstances. IQPC 3 Fax: +1 646-378-6025 is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no 4 Post: IQPC, 535 5th Avenue, 8th Floor, liability whatsoever in the event this conference is cancelled, rescheduled or New York, NY 10017, USA postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, 5 Web: www.h-pin.net illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were Venue and Accommodation: confirmed at the time of publishing, circumstances beyond the control of Holiday Inn Mart Accommodation: the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or 350 West Mart Center Drive Rooms available at a discounted rate of modify the advertised speakers and/or topics if necessary without any Chicago, IL 60654, United States $179++ per night at the Holiday Inn liability to you whatsoever. Any substitutions or alterations will be updated Tel: (312) 836-5000 Mart (plus taxes) when quoting “IQPC”. on our web page as soon as possible. Website: www.martplaza.com Bookings must be made by the August 11394.002/D/ER 13th 2010 to secure discount. Tel: +1 800-822-8684 or 1 646-378-6026 Fax: +1 646-378-6025 Email: enquire@iqpc.co.uk 7

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