by EMEA CEO @GalbraithJeremy 1. Shift to Mobile and Beyond #mobile 2. Personalisation or the “Youniverse” #personalisation 3. Social Media Impact on Communication #socmedimpact 4. Brand Journalism #brandjournalism 5. Crisis in the “Always On” Era #prcrisis 6. Transparency is King #transparency 7. Evidence-Based #evidence 8. Image is All #image 9. Power of Communicating Purpose #purpose 10. Integrated Communication #integration