SEMINAR                  ONTELEPHONE ETIQUETTE, OFFICE ETIQUETTE,           E-mail ETIQUETTE                         TEAM ...
Etiquette Also known as decorum, is the code that governs the  expectations of social behavior, the conventional  norms. ...
Telephone etiquettes What are Telephone Etiquettes ?Telephone is an important device with the help of which  people separ...
Telephone etiquettes - An individual needs to follow a set ofrules and regulations while interacting with the other person...
the various telephone etiquettes Always remember your voice has to be very pleasant while  interacting with the other per...
•Make sure your content is crisp and relevant. Don’t playwith words, come to the point directly and convey theinformation ...
•Never put the second party on a very long holds. Always keep theinformation handy and don’t run for things in between any...
•Don’t take too long to pick up any call. If you miss the call, make sure yougive a call back as the other person might ha...
•If there is any disturbance in the network, don’t just keep speaking for the sakeof it; try to call after sometime with a...
Mobile Phone Etiquettes(Mobiquette) Cell phone is a boon in today’s world but can be a  disturbing element if not used in...
 Always keep your cell phone in the silent or vibration  mode at the work place. Loud ring tone disturbs  employees who a...
•Never shout on the phone. Always be soft and polite. Avoid using abusive orfoul language.•Be careful with your phone. Nev...
•Make sure your mobile calls do not hamper your productivity. Don’tgo for long personal calls at workplace. Be crisp and p...
Internet and Email Etiquettes -Netiquette Communication plays a pivotal role in getting things  done in the right way. Em...
some Internet Etiquette Make sure emails are self explanatory. The other person should  understand your views and ideas....
•Format your emails correctly. Justify your text. Break the completemessage into short paragraphs with equal spaces in bet...
•Make sure you reply to all your mails. Don’t add members just for the sakeof it. Don’t send mails to individuals who have...
Office Etiquette Competition is at its height in today’s world. Getting a good  job and maintaining the post is a challen...
•It is important to respect other’s privacy. Don’t check anyone’s mails in hisabsence.•The mail meant for a particular ind...
•Always act with honesty and dignity•Chewing gum and popping bubble gum in the presence of co-workers is neithercool nor d...
•Therefore, treat your co-workers, cleaners, maintenance people and otherswith respect and courtesy.•Good office etiquette...
•Do not try to sell things to your colleagues• Say, “Please; Thank you; You’re welcome”, as part of your everydaycourtesy•...
•Surveys show that the office know-it-all proved to be thebiggest gripe amongst co-workers. Dont be a know-all•Take respon...
•The boss always gets the benefit of the doubt. Don’targue with the boss (however, there are standards ofetiquette for emp...
•Do not dominate the meeting. All communication must take placethrough the chairperson•Do not interrupt another speakerPay...
•Pay attention to the proceedings quietly. Don’t shuffle your papers•Do not leave the meeting until it is closed by the ch...
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Various Etiquettes

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Various Etiquettes

  1. 1. SEMINAR ONTELEPHONE ETIQUETTE, OFFICE ETIQUETTE, E-mail ETIQUETTE TEAM MEMBERS: SHAHEEN(45) SAFEER(25) KHALEEL(15) EJAS(5) RAJESH(35) SUHAIL MK(55)
  2. 2. Etiquette Also known as decorum, is the code that governs the expectations of social behavior, the conventional norms. It is a unwritten code, but it may involve form or into a written code. Etiquette helps individuals behave in a socially responsible way. In simpler words, etiquette transforms a man into a gentle man. Etiquette is 80% common sense and 20% kindness.
  3. 3. Telephone etiquettes What are Telephone Etiquettes ?Telephone is an important device with the help of which people separated by distance can easily interact and exchange their ideas. Got a brilliant idea and want to convey it to your friend staying out of the country, use the telephone. Telephone is one of the easiest and cheapest modes of communication
  4. 4. Telephone etiquettes - An individual needs to follow a set ofrules and regulations while interacting with the other personover the phone. These are often called as telephone etiquettes. It isimportant to follow the basic telephone etiquettes as our voice playsa very important role in creating an impression of ourpersonality, education, family background as well as the nature ofjob we are engaged in. The person giving the information is calledthe sender and the second party is the recipient.
  5. 5. the various telephone etiquettes Always remember your voice has to be very pleasant while interacting with the other person over the phone. Don’t just start speaking, before starting the conversation use warm greetings like “good morning”, “good evening” or “good noon” depending on the time. Never call any person at odd hours like early morning or late nights as the person will definitely be sleeping and will not be interested in talking to you. In any official call, don’t use words like” Any guess who I am? “as the person on the other side might be occupied with something and can get disturbed. Always say “Is it Ted?”, and do ask him, “Is it the good time to talk to you?” and then start communicating. If the person sounds busy always wait for the appropriate time
  6. 6. •Make sure your content is crisp and relevant. Don’t playwith words, come to the point directly and convey theinformation in a convincing manner. First prepare yourcontent thoroughly and then only pick up the receiver to startinteracting.•After dialing, always reconfirm whether the person on theother side is the desired person whom you want to interactwith. Always ask “Am I speaking to Mike?” or “Is this Jenny?”before starting the conversation.•Always carefully dial the numbers, never be in a rush or dialthe numbers in dark as it would lead to a wrong call. If bymistake you have dialed a wrong number, don’t just hangup, do say sorry and then keep the phone courteously
  7. 7. •Never put the second party on a very long holds. Always keep theinformation handy and don’t run for things in between any call as thelistener is bound to get irritated.•While interacting over the phone, don’t chew anything or eat your food.First finish your food and then only dial the number. If you arereading, please leave the book aside, first concentrate what the otherperson wishes to convey and then continue with the book.•After completing the conversation, don’t just hang up. Reconfirm with thereceiver whether he has downloaded the correct information or not and doend your conversation with pleasant words like “Take care”, “nice speakingwith you” and a warm bye. Never say Goodbye.•Always speak each and every word clearly. The person on the other handcan’t see your expressions so remember your tone should be apt to expressyour feelings in the correct form.
  8. 8. •Don’t take too long to pick up any call. If you miss the call, make sure yougive a call back as the other person might have an important message toconvey. Avoid giving missed calls at work places as it irritates the other person.•In professional talks, never keep the conversation too long as the other personmight be busy. Always keep the content crisp and relevant and do come to thepoint after formal greetings.•If you are not the correct person and the speaker needs to speak to your fellowworker always say “one moment please- I will call him in a minute”. If thecolleague is not in the office premises, always take a message on his behalf anddon’t forget to convey him when he is back.•Decrease the volume of the television or turn off the speakers while speakingover the phone as noise acts as a hindrance to effective communication
  9. 9. •If there is any disturbance in the network, don’t just keep speaking for the sakeof it; try to call after sometime with a better line.Remember--- All the above telephone etiquettes must be practiced for aneffective and healthy telephonic discussion and smooth flow ofinformation.
  10. 10. Mobile Phone Etiquettes(Mobiquette) Cell phone is a boon in today’s world but can be a disturbing element if not used in the appropriate way. It tends to distract the person using it as well as others who are around. Mobiquette refers to certain guidelines that individuals need to adhere to while using the hand phone at the workplace
  11. 11.  Always keep your cell phone in the silent or vibration mode at the work place. Loud ring tone disturbs employees who are around. Remember office phone is only for official purposes. Don’t circulate your official number amongst all your friends and relatives. Keep a separate phone for personal use. Making personal calls from official phone is simply not expected out of a sensible professional. Don’t activate film songs or jokes as caller tunes for mobiles meant for official use. It leaves a bad impression on clients or external parties who might call you
  12. 12. •Never shout on the phone. Always be soft and polite. Avoid using abusive orfoul language.•Be careful with your phone. Never leave it at other’s workstations. It would wasteyours as well as your colleague’s time. Try not to carry cell phone to restrooms.•Greet the other party well. Start your conversation with a warm “Hello”. Theway you talk matters a lot in verbal communication. The other party can’t seeyou; it’s your tone which makes the difference.•Speak clearly. Never chew anything while speaking over the phone. It isimportant to concentrate while attending an important official call.•Be clear about what you intend to communicate. It is advisable to keep relateddocuments handy. Don’t make the other person wait. Always keep a notepad andpen with you to jot down important points.
  13. 13. •Make sure your mobile calls do not hamper your productivity. Don’tgo for long personal calls at workplace. Be crisp and precise.•It is bad manners to pick calls when someone is sitting with you unlessand until it is an emergency.•Extension fixed phones are meant to be used by everyone at theworkplace. Don’t treat it as your personal property.•Avoid calling any of your clients or colleagues before 8 in themorning and after 8 in the evening. The other person might be busywith his family or friends and definitely would not pay attention to yourconversation.•Switch off your mobiles while attending importantmeetings, presentations or seminars. In case of an emergency, move out ofthe place to attend the call.
  14. 14. Internet and Email Etiquettes -Netiquette Communication plays a pivotal role in getting things done in the right way. Employees should pass on information in its desired form across all related departments. Playing with information is considered strictly unethical. Prefer written modes of communication over verbal communication. Email is considered a reliable mode of communication as there is written record of transaction for future reference. Netiquette also called Internet Etiquette refers to a set of rules an individual needs to follow while communicating through mails, writing blogs, sharing views on online portals or any other online forum
  15. 15. some Internet Etiquette Make sure emails are self explanatory. The other person should understand your views and ideas. Don’t use capital letters in emails unless and until it is the first alphabet of a word. Turn off the CAPS lock key. Emails written in all capitals are considered rude and loud. Be crisp. Lengthy emails are seldom read. Never ever deviate from the actual topic. The subject line ought to be meaningful and relevant. Through subject line employees can quickly know what is written in the email. Start your mail with formal greetings.
  16. 16. •Format your emails correctly. Justify your text. Break the completemessage into short paragraphs with equal spaces in between. Use bullets–points wherever required.•Keep all related members in loop. Do mark a blind copy to yourreporting boss for him to know what you are up to?•All official emails must have signatures at the bottom. Your signatureshould include your name, your company’s name, your designation andcontact details. Make sure your signatures do not have incorrectinformation.•Avoid writing offensive emails to anyone. It worsens the situation. Itis always better to sit with the other person and discuss issues face to face.•Take care of your font style and size. Official emails should ideally bewritten in Arial style with a font size of twelve. Emails written in variouscolours and designer styles are considered unprofessional and childish.
  17. 17. •Make sure you reply to all your mails. Don’t add members just for the sakeof it. Don’t send mails to individuals who have nothing to do with yourinformation. It is a sheer waste of yours as well as their time.•Don’t write anything in your mail which might fall back on you. Read yourmail twice before hitting the send button.•Employees should not open illegal or porn sites at workplace. Readcarefully the terms and conditions before opening any website. Do not openany site which might harm your office computer.•Take care of spelling errors, punctuation marks and grammar. Wrongspellings irritate the readers. Be polite and soft in your communication.•Avoid using short forms or abbreviations in official mails.
  18. 18. Office Etiquette Competition is at its height in today’s world. Getting a good job and maintaining the post is a challenge for you. We should follow office manners in every professional field. Office etiquette are the social values and rules you add at you workplace. Office etiquette is mixture of some important social values like politeness, respect to others and friendly behavior with your colleagues. We also need to be disciplined and punctual to cultivate good office etiquette. Office etiquette reflects your attitude and behavior. The best thing will be if you adjust in your office environment and accept the rules made by the organization. You can have a have better career with proper office etiquette.
  19. 19. •It is important to respect other’s privacy. Don’t check anyone’s mails in hisabsence.•The mail meant for a particular individual should be marked only to him. Donot mark anyone else in bcc. Communicate with him in private.•Use words like “regards”, “thanks”, “yours sincerely” to close your mails.•Avoid attaching heavy files to your mail.•Do not upload objectionable photographs in any networking site.•Respect the other person’s views while sharing information on various onlineforums.
  20. 20. •Always act with honesty and dignity•Chewing gum and popping bubble gum in the presence of co-workers is neithercool nor dignified•Never do it whilst attending customers•Wear appropriate office attire, for example correct footwear, not thongs (flipflops) - they are strictly casual or beachwear•No exposed midriff to display tattoos and body piercing.•Be neat, clean and as conservative as the business requires you to be•We are put off by smelly people. So, be sure to shower regularly and use a suitabledeodorant.•Do not cough or sneeze in anyones direction. Use a tissue, if possible, to containthe germs and then say "Excuse me“.•The essence of good manners and etiquette is to be respectful and courteous at alltimes and with everybody
  21. 21. •Therefore, treat your co-workers, cleaners, maintenance people and otherswith respect and courtesy.•Good office etiquette is easily achieved by using common courtesy as a matter ofcourse•Keep your interruptions of others to a minimum and always apologise if yourintrusion is an interruption of a discussion, someone’s concentration or otheractivity.•Show respect for each others workspace. Knock before entering.• Show appreciation for the slightest courtesies extended to you•Be helpful and co-operative with each other•Brush up on your computer skills so help others•Aim to improve your other workplace skills and attributes tooSpeak clearly without shouting. Loud people are a vexation.•Say, “Please; Thank you; You’re welcome”, as part of youreveryday courtesy•Be discreet and compassionate in your criticism of a co-worker•Don’t gossip about any co-worker’s private life.
  22. 22. •Do not try to sell things to your colleagues• Say, “Please; Thank you; You’re welcome”, as part of your everydaycourtesy•Be discreet and compassionate in your criticism of a co-worker•Don’t gossip about any co-worker’s private life• Don’t hover around while waiting for a co-worker to get offthe phone. Leave a note for them to call you or return later•It’s not a good idea to take your iPod to your office. It hinderscommunication•Avoid sexist comments about a co-worker’s dress orappearance
  23. 23. •Surveys show that the office know-it-all proved to be thebiggest gripe amongst co-workers. Dont be a know-all•Take responsibility for your mistakes, apologise and go aboutcorrecting the mistakes•Apologies if you are clearly in the wrong. If indoubt, apologies anyway. It’s no big deal•Never blame someone else if it is your mistake. If your bosscriticizes your work, enquire about what precisely is wrongwith it. Consider the comments, discuss them amiably if youdisagree with the comments but defer to the bosses opinion ifhe/she is adamant
  24. 24. •The boss always gets the benefit of the doubt. Don’targue with the boss (however, there are standards ofetiquette for employers too.• Make new employees feel welcome and comfortablearound you. Dont be a busy-body•Office etiquette means being thoughtful wheninteracting with your peers•Keep your work area tidy. Try not to be messy•Show consideration for other people’s feelings•If there is conflict, do not get personal in your remarks•It is extremely rude to arrive late for a meeting•It is ruder still to not attend at all. Having a goodexcuse does not exonerate you
  25. 25. •Do not dominate the meeting. All communication must take placethrough the chairperson•Do not interrupt another speakerPay attention to the proceedings quietly. Don’t shuffle your papers•It is ruder still to not attend at all. Having a good excuse does notexonerate you•Do not dominate the meeting. All communication must take placethrough the chairperson•Do not interrupt another speaker
  26. 26. •Pay attention to the proceedings quietly. Don’t shuffle your papers•Do not leave the meeting until it is closed by the chairperson•Never be petty or small minded in your behaviour•Always be particularly respectful to those olderthan yourself even if theyare junior to you in positionYour elders are generally more mature in judgement and life’s experiencesand this deserves your respect even in the workplacePractice good manners and office etiquette at every opportunity; even inthe toilet‘Mute’ your cell phone in the office.
  27. 27. Thank you

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