Knowledge Management Jan2009

Knowledge Management 2009 Einat Shimoni EVP & Senior Analyst Enterprise Applications, Analytics & KM Strategies Read more at: www.einatstki.blogspot.com 1 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

The problem with Knowledge It takes too much time to find the information needed to complete tasks The Problem: Lack of information Too much data! 2 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Let’s see the numbers The typical IW spends up to 25% of the day searching for the right information to complete a given task. Ineffective searches/wasting time looking for information can cost companies up to 10% in salary expenses (Butler Group) Employees spend 12 hours a week on info-gathering tasks: mostly, unsuccessfully. (Accenture) Knowledge workers spend 15%-30% of their time gathering information, but are successful less than 50 percent of the time. (IDC) The amount of new technical information is doubling every two years 3 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Management tools usage & satisfaction Source: Bain & Company (Mng. Tools 2007) Very low satisfaction from KM But very high usage as a management tool! 4 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

KM Radar what’s happening today? Interest RSS Implementing Social Networks Wikis Using Packaged Enterprise “KM” Search Gateway Portals Document Mng. 5 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Knowledge Management Trends KM is becoming more process- dependent should be combined in every- day tasks Timing and context are everything 6 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Knowledge Management Trends Fewer large-scale “KM projects” KM is not THE goal but the enabler The information should “come to the right user” at the right time within the right context 7 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Web 2.0 Systems Definition “Systems that harness network effects to get better the more people use them” - Tim O’Reilly 8 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Web 2.0: User is at the center 9

Web 2.0 for Internal KM: Definitions Wikis: “A quick and simple method of building databases and Internet sites in which the content is written, edited, and reviewed by the surfers”. Blogs: (short for Web log) “A blog is a personal diary in which the blogger writes posts that Internet surfers can read and usually also respond to”. RSS (Really Simple Syndication): “RSS is an easy, effective, and low-cost tool for collecting relevant sources of information and providing users with links to the content of interest”. Source: 11 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Web 2.0 for Internal KM  Hard to maintain consistency & quality  Creates an overflow of information  Unlike the web, no economies of scale for the enterprise 12 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Web 2.0 for Internal KM  Old model has largely failed  Excellent practices for collaboration  Wikis has proven very effective for project teams Source: Byeday 13 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Main Differences  Traditional KM: Expensive, IT-dependent, complex Web 2.0 KM: Cheap, simple to set up, run and use  Traditional KM: Top-Bottom, Centrally Managed, controlled Web 2.0 KM: Bottom-up, decentralized, not “controlled”  Traditional KM: “The larger the org - the harder it gets” Web 2.0 KM: The larger – the more “searchable” 14 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Have organizations entered Enterprise 2.0*? (Source: Cutter) Planning Already im plem entation launched Not at all 7% 8% 33% Early Experim ents 18% Gathering info 34% A third of worldwide orgs are gathering info, another third have started… * Enterprise 2.0: The implementation of Web 2.0 for enterprise needs. Doesn’t include client-facing initiatives 15 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Enterprise Search Market / Vendor Trends Market Consolidation & Price competition Basic enterprise search will eventually become a commodity One “search point” for all kinds of data 3 classes of Search vendors: Low level (semi-free) Mid level High level (content applications) 16 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Enterprise Search User Trends Everyone wants search but not for any price Simple text search is no longer enough: Conceptual search & automatic categorization Access to all applications from a single place Hebrew support/morphology Some will try the “folksonomies” approach: peer feedback to determine relevancy of info 17 All Rights Reserved @STKI Moshav Bnei Zion, Israel +972 9 74 444 74 www.stki.info

Read more on this topic at: www.einatstki.blogspot.com

Knowledge Management Jan2009

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