Enterprise applications, Web & Analytics trends 2012

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  • Hi I really enjoyed this. We work with an Israeli firm and are somewhat aware of that market. However we're based in South Africa. If you would, could you please send me a copy of your presentation? to waylenstevens at gamil dot com.

    thanks

    Walter
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Enterprise applications, Web & Analytics trends 2012

  1. 1. Trends in EnterpriseApplications, Web & Analytics STKI Summit 2012 Einat Shimoni, VP & Senior Analyst
  2. 2. The main buzzwords for 2012: 1. Mobile 2. Social 3. Big data & Analytics Einat Shimoni’s work copyright STKI 2012 4. Cloud Do not remove source or attribution from any slide, graph or portion of slide 2
  3. 3. Enterprise applications delivery models: SaaS >50% using SaaS For <10% of applications Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 3
  4. 4. Open Source apps, anyone? No major change in usage of OS apps in Israel, still very low. We have seen some projects in WCM this year. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 4
  5. 5. Context-based Services (Source: Accenture technology vision 2012) “Where you are and what you’re doing – will drive the next wave of digital services” Einat Shimoni’s work copyright STKI 2012Source: http://www.slideshare.net/scapecast/accenture-technology-vision-2012 Do not remove source or attribution from any slide, graph or portion of slide 5
  6. 6. Voice is the next UI Source: Soapcreative.com Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 6
  7. 7. More applications will be activated by voice “personal assistants” Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 7
  8. 8. Most important application customers for 2012 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 8
  9. 9. CFO: User of the year 2011 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 9
  10. 10. What will the CMO want in 2012? Mobile apps Sentiment analysis Oh, and make everything context-based, please. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 10
  11. 11. once upon a time… 2012:The year of Social CRM Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 11
  12. 12. CRM Maturity ModelBusiness Value Analytical Social CRM Value investment CRM Listening Web Mobile channel channel platforms projects projectsInvestment in order to optimize costs CMO Operational CRM/XRM IT oriented Commodity Project investment Business oriented Project Regulative *Size of figure = complexity/ investment cost of project Using Implementing Future usage Market Maturity Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 12
  13. 13. New IT client: Chief Marketing Officer (CMO) There are only 3 reasons why you choose to buy a product or a service : 1. Its the cheapest I’m so 2. Its unique important 3. Youre sold on marketing!! Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 13
  14. 14. CRM trends:• The new CRM customer is the CMO / customer experience manager• We will see many customer experience projects in the financial services market in Israel (e-Banking, new websites, multi channel, Social CRM etc.)• Customer information will be mined from external sources (web, social media etc.), other new resources such as loyalty cards• XRM (~ 25% of the CRM market) – flexibility, ease of development and self customizing options have become a major criteria for CRM package choice. Microsoft is the big winner in this category (Israeli examples: legal files mng., trading system, grants mng., internet advertising “real estate” mng.)• Microsoft is shaking up the CRM SaaS market with low pricing (44$ per user)• CRM is now sending out tweets! Some packages (i.e, Salesforce chatter) include messaging capabilities between individuals and systems, we will see more of that• Mobile CRM is becoming a must (specifically for sales and field service) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 14
  15. 15. CRM trends: Web is the new CRM Organizations are skipping “back end” operational CRM and going straight to the customer frontier If the customer doesn’t feel the impact of a CRM project it will not be approved! Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 15
  16. 16. Most interesting marketing tools (Source: IBM Unica) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 16
  17. 17. Experience Economy > Age of the CustomerFrom 1900 to 1960, Age of Manufacturing , if you owned a factory,you owned the market.From 1960 to 2000, Age of Distribution, if you owned the distributionchannels, you owned the market.From 2000 to 2011, Age of Information, if you owned the information,you owned the market.From 2011, Age of the Customer, if you engage the customer, you ownthe market Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 17
  18. 18. Accelerating customer experience CRM 1.0 CRM 2.0 CRM 3.0 Managing Managing influencers Engaging Individual & ‘tribes’ & Influencing customersCustomer A Customer Customer B C The focus shift: Transactions Interactions Experience Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 18
  19. 19. Generation Z is here.* Born 1990-now Einator attribution from any slide, graph or portion of slide Do not remove source Shimoni’s work copyright STKI 2012 19
  20. 20. Will social CRM finally get CRM right? Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 20
  21. 21. What is Social CRM Social CRM can be used for 2 purposes: • Listening and Learning: Using the power of personal networks to gain intelligence on customers, their habits, interests • Brand auditing • Awareness of campaigns success/failure • Crowdsourcing (new products, design ideas) • Interacting and Engaging: New channel for customer interactions (sales, service, marketing) Social CRM projects will be short / simple. Companies will grow into it (by using social CRM modules within CRM apps) or SaaS- based products. The hardest part will be the “people” and “processes” part, change management. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 21
  22. 22. Social media projects maturity Source: Altimeter Group Source: http://www.slideshare.net/jeremiah_owyang/social-crm-the-new-rules-of-relationship-management Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 22
  23. 23. Social CRM starting to be more practical Salesforce acquires Radian6 (leading listening platform) Ness-Gilon BPAAS: Loyalty program mng. as a service Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 23
  24. 24. Problems with social CRM in Israel:  Very low twitter usage  Hebrew!  Many companies outsource social listening and engagement Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 24
  25. 25. Application development options: New development Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 25
  26. 26. When to use XRM vs. traditional development? • When entity model is suitable (saved DBA time) • When the application is similar to CRM (opening “tickets”, managing “customers” etc.) • When the application is “data entry” • When outlook UI is a plus (relevant for Microsoft Dynamics CRM) • Replacement for simple “access-like” applications • Not just for saving development time! Ongoing maintenance, version upgrades is more important Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 26
  27. 27. We will present data on products and integrators:List of Packages and Integrators Rep in Sometimes we specify: Package Integrators Israel Delivery model Vendor A Company 1 Integrator a, Integrator b On-premise Integrator a, Integrator b, Vendor B Company 2 SaaS Integrator c SaaS Vendor C Company 3 Integrator a On-premise  Most lists only include vendors that are represented in Israel  The location within the lists is random  Lists might not include all players Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 27
  28. 28. CRM Packages & Integrators in Israel (Part 1): Package Rep in Israel Integrators Delivery model Taldor, IBM, Matrix (BeyondIT), Oracle – Siebel Oracle Israel Unitask (Exscientia), TATA-TCS, IT On Premise Navigator, Yael, NessOracle SCOD: Siebel Taldor, ManofIT, Unitask (Axcentia), Oracle Israel SaaS on-Demand Yael Oracle e-Business Yael, Malam-Team, ONE1UP, Oracle, Oracle Israel On Premise CRM HP, AdvantechOracle - Peoplesoft Oracle Israel Matrix On Premise Ness, Advantech, Taldor, Explore, SAP CRM SAP Israel On Premise ValuePlus SAP CRM on SAP Israel SaaS Demand Amdocs (Clarify) Amdocs Amdocs On Premise Partial list: Matrix-Effect, Advantech, On Premise;Microsoft Dynamics Malam-Team, Netwise (+Agile), Aman Microsoft Israel ,Elad (Eyron), Prodware, Pilat ITCom, SIT, Hosted - partners; CRM One1, Webox (Cloud)… SaaS (Live - MSFT) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 28
  29. 29. CRM Packages & Integrators in Israel (Part 2): Package Rep in Israel Integrators Delivery modelSalesforce.com ONE1, Blat-Lapidot, Service Wise, Integrity Software SaaSMEGA Center Yael Yael On Premise Pivotal One1 ONE1, PILAT IT COM On PremiseOnyx (Consona) IT Navigator IT Navigator On Premise Netsuite NetCloud, Pilat IT Com SaaS MyBusiness MyBusiness MyBusiness SaaS Cemax Cemax Cemax On Premise Zoho CRM HolisticCRM HolisticCRM SaaS Open source,SugarCRM + Vtiger (Open Source) SaaS Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 29
  30. 30. Microsoft dynamics-Based CRM Solutions - Part 1 Company Solution E-Drive (Car Market) Capital Market: “Optimi” Advisor Platform (‫(יועצי השקעות‬ )‫פניות ציבור (מענה לחוק חופש המידע‬ High Tech Solution Service Desk ‫פתרון לניהול גביה והליכים משפטיים‬ Infrastructures: configuration mng, dashboard, self service, CDI, XRM IT Help Desk Matrix - Effect Contact center - moked Analytical Dynamic CRM mobile interface Appointment coordination Social crm CCA ‫משרדי ממשלה‬ ‫ מועדון לקוחות‬retail Einat Shimoni’s work copyright STKI 2012 ‫הפצה ושליחים‬ Do not remove source or attribution from any slide, graph or portion of slide ‫ניהול‬ 30
  31. 31. Microsoft dynamics-Based CRM Solutions - Part 2 Company Solution CRM for security org./departments HRM – Healthcare CRM, hospital risk management DRM – Donors relationship management IT Help Desk Academy – Alumni, Student, scholarship grant mng, training courses Contact Center Malam-Team Retail CRM VC – Venture capital CRM Partner Relationship Management Billing Financial services and Retail banking HR management solution Citizen relationship management Vehicle Fleet management Almog SMS distribution Einat Shimoni’s work copyright STKI 2012 Pricelists Do not remove source or attribution from any slide, graph or portion of slide update 31
  32. 32. Microsoft dynamics-Based CRM Solutions - Part 3 Company Solution Contribution System Donors CRM Conferences and training SIT Members club CRM for High-Tech sector Customer Service Portal Capital Market ‫ניהול פניות ציבור‬ Surveys module MOSS and CRM integration Advantech BI for CRM IT HelpDesk ‫חברות בניה‬ ‫משרדי רואי חשבון‬ Broad Digital Billing, Rating, Account Receivables Einat Shimoni’s work copyright STKI 2012 Generica (+ONE1 as marketing or attribution from any slide, graph or portion of slide Do not remove source partner) Capital Market operational system 32
  33. 33. Microsoft dynamics-Based CRM Solutions - Part 4 Company Solution Election campaign management IT-HelpDesk CRM-Forex Legal and Risk Management ‫ניהול ועדות‬ Elad (Eyron) Public Appeals On-Line CRM BI for CRM CRM Lease Veritouch: CRM for Banking based on Dynamics CRM (a worldwide product represented by Elad) AtoZ: ‫ניהול פניות / מוקד‬ BtoZ: ‫ניהול מוקדי בקרה מרכזיים‬ ItoZ: ‫ניהול מוקדי‬IT Netwise MtoZ: ‫ניהול מוקדי פניות מוניציפאליים‬ HR companies’ operations and clients Einat Shimoni’s work copyright STKI 2012 Proactive Analytical CRM solution Do not remove source or attribution from any slide, graph or portion of slide 33
  34. 34. CRM-Related Applications: Developing/ Solution Description Representing Company Callidus Performance and Incentives mng Advantech Incentives Pro Enterprise Incentives Management Incentives, Matrix-partner MCx Multi Channel Platform Matrix Loyalty Lab (Tibco) SaaS based Loyalty Management Yael Scheduling and optimization of service Clicksoftware - ClickRoster Advantech center, field service Scheduling and optimization of service oracle real time scheduling center, field service Oracle Fanzila Social CRM Ness-Pro Gigya Social CRM Ness-Pro Odysii Branch/ Point of Sale empowerment Odysii, Taldor - partner Cemax Feedback Mng, Complaints Mng. Cemax Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 34
  35. 35. E-Service/KM for service center Applications: Developing/ Solution Description Representing Company Kana E-service, customer interaction mng. Malam-Team Blue Phoenix, Top LightHouse Service Center Knowledgebase solutions – partner nGenera Collaborative CRM Business Solutions Inquira (acquired by Oracle) E-service, customer interaction mng. Oracle Brain-i Knowledgebase for service agents Matrix collaborative CRM, KM for contact Knova (Consona) IT Navigator centers Salesforce Chatter, Collaboration, knowledgebase, ONE1, Blat-Lapidot Knowledgebase, Ideas customer-centric innovation website Increased interest in Israel in service center knowledge management solutions Most enterprises are focusing on internal KM and missing the bigger picture – Customer Interaction Management Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 35
  36. 36. Positioning Methodology Israeli vendor positioning Not a technological positioning, refers only to Israeli market, focused on the enterprise sector (not SMB)  X axis (Market Presence): Market penetration (sales + installed base+ clients perspective)  Y axis (Local Support): localization, support, Local R&D center, number and quality of SIs, etc.  Worldwide leaders are marked based on global positioning  Vendors to watch: Israeli market new-comersSTKI positioning represents the current Israeli market and not necessarily what werecommend to our clients Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 36
  37. 37. Operational CRM - Israeli Market Positioning 1Q12 Vendors to watch: Microsoft Netsuite (SaaS) Sugar CRM (Open Source) Siebel Local Support Salesforce SAP Player Peoplesoft Pivotal Worldwide Leader MEGA Center Cemax Market Presence This analysis should be used Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide with its supporting documents37
  38. 38. CRM Selected Wins during 2011/1Q12 –Partial List of project wins +(implementers)- part 1 Siebel: Clalit (CRM+UCM MDM) - Yael, Menora (CRM+UCM) - Taldor, Pemi Premium (Unitask), Bank of Jerusalem (Taldor)  Upgrades/expansions: Strauss-water SAP CRM: Gilat (Advantech), Yes, Maccabi, Telit (sales), Nemal Haifa (marketing), Machon Hatkanim,  Upgrade: Cellcom (Ness), Telit (Ness), Bank Hapoalim (Ness), Sonol (Ness), Scope Salesforce: Delek Group, Amiad, Verint, Shilav, Kensho, Netvision (Sales), Hilat Communications (Service), Nisco, Buy2, Eliyahu Finance, Tamir Fishman, Mediamind, Alvarion, Zim, Elbit Imaging, M. of Health, Manpower Israel, Medics (One1), Capital (One1), Attunity (One1), Success Charging (One1), Conduit (One1) Pivotal: H.Y Electronics. Raanana municipality, Milgam – collections center, upgrade - Ambar Peoplesoft: Expansions and projects in Bezeq, HOT, expansions and upgrades in Mifal Hapais, 012, Mimun Yashir, Netvision, Mataf, IDF MEGACenter: Bank Yahav Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 38
  39. 39. CRM Selected Wins during 2011/1Q12 –Partial List of project wins +(implementers)- part 2 Microsoft Dynamics CRM: YES (Elad + Convergys); Migdal (Matrix); Egged; Ministry of Health; Ministry of National Infrastructures; The Jewish Agency – Masa Project – Taglit (Malam-Team); Maccabi – Smoke prevention cc; GIF (Malam-Team), Enforcement and Collection Authority; Hanita Coatings; IKEA-Blue Square Furniture; Kenes International; Red Optical Networks; Zannex; Meitav Investment; Beer Sheva Municipality; Yaar-Holdings; Knowledge4All; Michlol; Sonol; Isred (Matimop); Kanit Investment; Taglit; Ashdod Municipality; Moto Media; Wrnty; Barzilai Design; PRS Mediterranean; Sheva Medical; Data Media direct marketing; Mer Group; Leverate; Mediton medical centers; German Israeli Foundation; Chasdei Lev; Netafim; Datamap GIS; Tera Sky; Mantis Vision; Kesher; Brio Software; 10 Tix; Engineering IL; Comandsense; Newpark; Waterfall security; PRS; Talpiot community; Israel Today (Malam-Team); Bank Leumi Romania (Malam-Team); Mey Eden global sales (Malam-Team); Jerusalem municipality (Malam-Team); El Al CC (Malam-Team); M. of Health – XRM; M. of Health – Kol Habriut (Elad); DSNR – XRM; Levrait – XRM; Praklitut Hamedina – XRM; Madanness – XRM+CRM (Matrix)  Live (SaaS) clients: Massa Taglit (Malam-Team); Dead Sea Works; Engineering union; M. of Internal Affairs – Combined with Azure (Malam-Team); Rappaport (Malam- Team); M. of Science (Malam-Team); Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 39
  40. 40. CRM Consultants in Israel - Partial List(Alphabetical order, not a ranking)  Accenture  Alternative  B-Pro  Deloitte Touche: Strategy, business case  IT solutions: CRM & Billing  Luria: Contact centers  Matrix (Beyond IT)  Meteor  Ness-Gilon (Synergy): Loyalty, Customer Analytics & Social CRM  Nugami  Sensecom: Contact Centers  TCS Israel – Tata  Widelink  Value Plus (SAP)  Several other independent advisors Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 40
  41. 41. E-business Einat Shimoni’s work copyright STKI 2012Do not remove source or attribution from any slide, graph or portion of slide 41
  42. 42. 2012 game changers : New rules for the “web” Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 42
  43. 43. What are websites in 2012? Websites are becoming the main engagement and experience platform with customers. Enterprises will try to turn websites into a fun place that customers will want to spend hours in. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 43
  44. 44. Fun creates loyalty Source: Einat Shimoni’s work copyright STKI 2012 Gabe Zichermann http://www.youtube.com/watch?v=a2LDip9HPwY Do not remove source or attribution from any slide, graph or portion of slide 44
  45. 45. Web trends: gamificationGamification of websites:• Competing against others• Hierarchal levels of games• Winning awards or product discounts• Website visit is fun, like a game Source: Soapcreative.com The user reads product announcement, watches video demonstrations, makes comments, sends likes, and is being rewarded points that can be redeemed Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 45
  46. 46. SaaS international gamification tools: Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 46
  47. 47. NBC website using gamification Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 47
  48. 48. Gamification spending (Source: M2 Research) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 48
  49. 49. Time to restart your website Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 49
  50. 50. Physical web (Source: MCorpConsulting) “The ability to help your customers remotely link to, browse and utilize the physical world like they do the web”. Customers can “bookmark” their favorite places or shops, keep track of real things (like the location of their car). This opens up immense new service options limited only by your imagination Source: http://www.slideshare.net/Michael_Hinshaw/mcorp-customerthink-webinar Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 50
  51. 51. More digital trends affecting your web strategy: “TV is a mature but rapidly-changing market. With the advent of IP-based devices, connected TVs are progressing at a fast pace and traditional TV broadcasting is quickly evolving into a more immersive experience where users can interact with rich applications that are at least partly based on Web technologies”. (Source: W3C) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 51
  52. 52. More digital trends affecting your web strategy: Source: http://www.slideshare.net/fjordnet/fjord-digital-trends2012final Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 52
  53. 53. Retail embraces social media 2011 Retail companies acquired social media companies: • Tesco acquired BzzAgent • Wallmart acquired Kosmix Why?  Intent-based inventory management  Loyalty programs  Brand monitoring  Engagement  Social commerce Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 53
  54. 54. Maturity model for Social media integration 8. Seamless integration 7. Social log-in triggers sharing 6. Users stay on site with social log-in 5. Aggregate discussion on site 4. Brand integrated in social channels 3. Link away but encourage sharing 2. Link away with no strategy 1. No social integration • Source: http://www.web-strategist.com/blog/2010/05/19/slides-roadmap-for-integration-of-social-into-your- corporate-website/ Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 54
  55. 55. Fanzila (Israeli rep: Ness-Pro) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 55
  56. 56. The attention economy Source: http://www.slideshare.net/jess3/the-practitioners-guide-to-creating-content-like-a-publisher Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 56
  57. 57. Warning! Buzzword ahead Einat Shimoni’s work copyright STKI 2012Do not remove source or attribution from any slide, graph or portion of slide 57
  58. 58. WCM (Web content management) trends: WCM tools are no longer just about content. WCM tools include: • Content creation tools (authoring and approval WF) • Content management tools – library, authentication • Web analytics • Digital Content Management (not just web) • Rich media management (DAM) • Multi device consumption support New stuff • Standards support: CMIS, WSRP, HTML5 Website management try to provide web customer experience and engagement management platforms but no one tool does it all. Enterprises will still need to use several different tools Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 58
  59. 59. WCM market Israeli WCM market behaves very differently than worldwide market. Leaders abroad – Adobe (Day SW), Oracle Web Center (Fatwire, ATG), HP (Autonomy/Interwoven), Open Text (Vignette), SDL Tridion, Sitecroe. In Israel – it’s a sharepoint-oriented market Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 59
  60. 60. WCM/ External Portals tools: Players in IsraelCompany Product Name Integrators Matrix Vignette (acquired by Open Text) Realcommerce, Matrix eWave, Netwise, Matrix, Malam-Team, Advatnech, Elad, Bynet Microsoft MOSS SW, HP, Hilan, Consist, Yael, Tvuna, One1, Byon, Aman, Realcommerce, Ness and more… SPS/CMS Migration tools: METAlogix (Bynet SW), MMF (Malam-Team), Matrix, eWave Sharepoint.X etc. IBM Websphere Portall Matrix, Risotech-Elad, IBM, ONE1, SPL-Idor, KITS-advantech, Midlink, C-soft, Taldor, Web Tech Sitecore Bynet Bynet EZ Content Bynet WebTrends (Web analysis) Bynet Matrix Digital Scepia tools Matrix DigitalRealcommerce RealCMS Realcommerce EPIserver Netwise Netwise Tridion Netwise Telerik )Sitefinity – product) Netwise Consist CMS (PHP) Consist eWave eGenCMS 2.0 eWave Interwoven Xioma Xioma Ness Choradiant web analysis Ness Oracle Israel Matrix, eWave, Coral, Taldor, Advantech, Unitask, Malam-Team - Oracle Web Center Stellent, Qesem, ONE1, Mckit, HP Einat Shimoni’s work copyright STKI 2012 SAP Israel Do not remove source or attribution from any slide, graph or portion of slide (Xact), Ness, HP, Taldor, Malam-Team, etc. SAP Portal IBM, One1 60
  61. 61. Portals: WCM Open Source Product Name Israeli specialists (partial list): Joomla Consist Drupal Realcommerce, eWave, Consist Wordpress eWave Dot Net Nuke Malam-Team Consist PHP-based CMS product Cuyahoga (Open Source on Microsoft platform) Aman Umbraco Netwise Liferay Malam-Team, Matrix Nopcommerce (open source e-commerce, shopping cart) Netwise Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 61
  62. 62. Web Analytics Company Israeli specialists (partial list): Web Trends Bynet Clicktracks Consist Google: Urchin (Google on premise version) Google Analytics IBM – Unica web analysis Gstat Coradiant (non intrusive) NessPro ActiveInsight ActiveInsight Piwik (open source web analytics) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 62
  63. 63. External Portals –2011-1Q12:Partial List of selected wins +(implementers) MOSS: Supersol - new Commerce site (Netwise), Better Place (Realcommerce), IEC (eWave), Bank Mizrachi (eWave), Bank of Jerusalem (eWave), Ayalon Insurance (eWave), Bank of Israel (Bynet SW + Taldor), Mivtach Simon – mobile (Netwise), Leumi-card (Matrix), Zim (Matrix), M. of Justice (Matrix), M. of Education (Matrix) Websphere: Mataf – Bank BeinLeumi (Matrix) Liferay (open source): Bezeq Beinleumi (Malam-Team) MCx (Matrix): Bank of Jerusalem, Bank Mizrachi ACx (Matrix): Castro, Mimun Yashir, Union Bank site, Machon Hatkanim, Ophran (commerce module), Eged Tiur, , TV Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 63
  64. 64. The importance of website compatibility Yet many sites only run on explorer! Source: http://www.netmarketshare.com/ Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 64
  65. 65. HTML5Source: http://www.slideshare.net/ThibautLoilier/digital-trends-2012thibaut-loilier Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 65
  66. 66. Einat Shimoni’s work copyright STKI 2012Do not remove source or attribution from any slide, graph or portion of slide 66
  67. 67. A year of new marriages Structured UnstructuredInfrastructure Applications data data Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 67
  68. 68. Big data meets analytics Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 68
  69. 69. BI & Analytics Maturity ModelBusiness Value Analytical Big Data Analytic Value investment CRM solutions Interactive Balanced Analysis Scorecards Self service BI Big DataInvestment in order Infrastructure to optimize costs EPM IT oriented Dashboards Mobile BI Project Business Commodity Classic oriented (Passive) DW Project investment *Size of figure = complexity/ cost of project Regulative Data Governance investment Using Implementing Future usage Market Maturity Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 69
  70. 70. Analytics & BI Generations Real time/ Real time analysis of data DW updated near RT “on the move” frequently DW updated Structured Unstructured once a day data data BI insights linked toStatic Reports for operational Interactive/ Usage of data operational and processes Exploratory mining tools to strategic needs analysis create new BI is insights Passive BI proactive Usage of data mining tools to predict “events” We are here Gen. 1: Gen. 2: Gen. 3: Gen. 4: Passive BI Active BI Active Analytics Active Analytics IT is the boss IT still the boss End user is boss on Big Data End user remains boss Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 70
  71. 71. Big data = NEW Knowledge Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 71
  72. 72. 640 GB of data transferred each minute Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 72
  73. 73. ERP Life Cycle Basic modules Increase efficiency of ERP HR, Logistics, Financials operations “Core” business Portals, BI, BPM Vertical modules Stabilizing the system Advanced modules EPM Major upgrades Mobility You are here. ERP 1 ERP 2 Core business Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 73
  74. 74. Big Data Unstructured data sources: social networks, retail and supply chain sensors, traffic and transit system sensors, smart meters and power grids, medical monitoring devices, communications networks, financial trading and transaction systems, security and risk monitors, and national intelligence agencies. Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 74
  75. 75. Big Data Definition – 4 V’s (or more…) • Volume – tens of TBs and more • Velocity – the speed in which data is added – 10M items per hour and more. And the speed in which the data needs to be processed • Variety – different types of data – structured & unstructured. In many cases deals with internet of things, social media, but also with voice, video, etc. • Variability - able to cope with new attributes and changing data types – without interrupting the analytical process (without “import- export”) • Other optional V’s - validity, volatility, viscosity (resistance to flow) Source: http://www.computerweekly.com/blogs/cwdn/2011/11/datas- main-drivers-volume-velocity-variety-and-variability.html Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 75
  76. 76. 3 Parts to Big Data Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 76
  77. 77. Big data is the launch point for a newbreed of analytic applications Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 77
  78. 78. Example of Big Data analytics usage (Source: IBM) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 78
  79. 79. Example of Big Data analytics usage (Source: SAS) Big data analytics = Analytics on Steroids Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 79
  80. 80. Examples of Big Data analytics tools • Ness TSG (analysis of external data sources), Sentiment analysis as a service • SAS • IBM “BigInsights” • SAP HANA applications • Teradata (acquired Asterdata for unstructured content) • Datameer (Hadoop based BI) • Karmasphere (+SQL interface) • Digital Reasoning – analysis of text based communications Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide Source: IBM 80
  81. 81. Big data market (source: Wikibon) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 81
  82. 82. Big Data Big data Infrastructure: storing and processing many vendors, projects Big data Analytics: putting the data to use Attivio, Autonomy+Vertica (HP), SAP, IBM, Oracle, NCR Focus should shift to analytics Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 82
  83. 83. New role in the analytics world – Data Scientist Ability to analyze Algorithms & large amount of data coding Ability to explain the Business significance of data optimization Data mining & Problem solving statistical skills Machine learning Data mining & statistical skills I’m not a statistician. I’m a data Scientist Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 83
  84. 84. An open source toolkit for the data scientist Source: http://www.datasciencetoolkit.org/ Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 84
  85. 85. Big Data Sis in Israel – Partial list: • Vision BI • Ness-Gilon (eBay, S&P, GM, Franklin Tempelton, Canadian Tire, IDF) • Taldor – 3BASE (Pitbug, Navitrio, Quicklizard, Mediamind, Conduit, Kontera) • Malam-Team • One1 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 85
  86. 86. Reality check:we are still stuck with spreadsheets and static reports Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 86
  87. 87. BI is still not for everyone Usually only 25% of the organization Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 87
  88. 88. Focus shift: now the end user decides Self service BI - independent IT managed (and controlled) BI Easy and “cool” visualization Consolidated data Interactive exploratory analysis Single version of the truth Fast response time Single integrated BI suite Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 88
  89. 89. Data discovery (…for the user, not for IT) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 89
  90. 90. But there is a cost (for IT to pay)• Creates separate information “silos”• Another “semantic layer”• Separate from organization’s metadata• Several versions of the truth• An additional set of tools Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 90
  91. 91. A new category for BI tools: Interactive Analysis2 types of BI tools:• Classic reporting & OLAP viewers• Business Discovery user exploratory tools (Qlikview, Spotfire, Tableau…)Source: http://healthinreallife.blogspot.com/2011/10/why-cant-we-just-get-along.html Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 91
  92. 92. Most important application customers for 20122011 was a good year for CFO tools market• Budget planning is back• Reports consolidation• Financial disclosure• A few profitability projects & RFPs Yeay! EPM tools are hot again Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 92
  93. 93. EPM packagesBudget Planning, report consolidation, financial disclosure Package Rep in Israel Integrators HMS, Business & Decisions, Ness-Gilon, Hyperion - Oracle Oracle Israel Oracle consulting, Malam-Team, One1Up IBM – TM1 IBM Israel Byconix, Ernst & Young, Ness-Gilon, Libi IBM - Cognos planning IBM Israel Libi, Ness-Gilon IBM - Clarity IBM Israel Tulip, Libi Ness, IBM, HP, Advantech, HMS, Malam- SAP BPC + SM SAP Israel Team, Opisoft, Matrix Top-IT (Opisoft), Power OLAP Top-IT (Opisoft), Gilon Xioma SAS Mia computers Mia CFODREAM The 7th Dimension The 7th Dimension Global - Spreadsheet server Yael software Yael Software Gomla (mainly Costing) Gomla Gomla BDO Analyzer BDO BDO Palo (open source OLAP) Ness Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 93
  94. 94. EPM toolsIsraeli Market Positioning 1Q12 Vendors to watch: Global – spreadsheet server BDO Analyzer SAS Oracle Local Support IBM BI Worldwide SAP Leader CFODream PowerOLAP Gomla Market Presence This analysis should be used Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide with its supporting documents94
  95. 95. BI and Mobile are the 2 toppriorities for CIOs.So… why isn’t mobile BIa main priority?Will 2012 finally be the year for mobile BI? Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 95
  96. 96. Mobile BI What mobile BI can look like: Source: SAPMobile BI is not just “wireless access” to BI data. It’s a NEW andDIFFERENT delivery channel that should be optimized to providecontext, location and time meaning to data and decision makingDecisions organizations plan toanytime. mobile BI during 2012 ~40% of are made anywhere implement (Source: Informationweek) Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 96
  97. 97. Mobile BIDuring 2011 almost all BI vendors offered BI for tablets(mainly iPad, some Android)During 2012-2013 we will see organizations starting to usemobile BI applications.Main challenges will remain: • Security • Vendors aren’t providing FULL support yet (Android still not provided in many packages) • BYOD, no standardization Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 97
  98. 98. From mobile devices to mobile users …… Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 98
  99. 99. In 85% of enterprises only <10% of workers have tablets Source: InformationWeek Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 99
  100. 100. In Israel: 1%... Under IT’s responsibility but growingunder IT responsibility 8% more endpoints Update! 1% Tablets 7% Smartphones 13% Laptops Desktops 77% Source: STKI Feb. 2012 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 100
  101. 101. Who Will Be Using Tablets? (Israel) 3% Some of theall Employees 15% Mid-level directors 21% Pilot in one of the units 41% Specific functions (e.g. salesmarketing) 44% CXOs Source: STKI, Sep. 2011 Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 101
  102. 102. Mobile BI dedicated tools: RoamBI (for iPhone/iPad) DSPanel (Microsoft mobile BI as web parts) Extended Results Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 102
  103. 103. Reality check:we are still stuck with spreadsheets and static reports Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 103
  104. 104. BI is still not for everyone Usually only 25% of the organization Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 104
  105. 105. BI General Platforms (Part 1): Package Rep in Israel Integrators Matrix BI, Advantech, Taldor, Malam-Team, One1 SAP BW + SAP Business (+Xact), Ness-Gilon, Skywin, Consist, Point of View, SAP Israel Objects, Explorer IBM, Data Cubes, VisionBI, Active View, HP, Eternity, BICS, Xioma Eternity, Opisoft, Ness-Gilon, ONE1 BI, Matrix BI, Microsoft (SQL Server + Microsoft Israel Consist, Advantech, Gstat (datamining), Bynet SW, PerformancePoint Server) Elad, Malam-Team, Libi, Top-soft, Enix, MOSS SIs Libi, Opisoft, Seven-D, Ness-Gilon, Consist, Eternity, IBM - Cognos IBM Israel Advantech, IBM, Mirkam (Energy), Malam-Team, ONE1 BI, Normative IBI - WebFOCUS Malam-Team Malam-Team, Ness-Gilon, ALD Oracle OBI EE Oracle Consulting, Taldor, Ness-Gilon, Data Cube, Oracle Israel Vision BI, Enix, Business & Decisions, Advantech,Oracle BI Apps (prepackaged Eternity, Yael, IBM, ONE1 BI, Malam-Team, Matrix BIBI for Oracle ERP, Siebel etc.) Point of View 2008 Point of View Consist, DBNet, Ness Matach, Libi, BDO Pilat ITCOM, Eternity, Normative, VisionBI, Datacube, Einat Shimoni’s work copyright STKI 2012 Pyramid Analytics source or attribution from any slide, graph or portion of slide Pilat ITCOM 105 Do not remove Opisoft
  106. 106. BI General Platforms (Part 2): Package Rep in Israel Integrators SPSS IBM Genius, IBM - GBS Gstat, Matrix BI Mia, Ness-Gilon, Pareto, HMS, Antropy, Liran SAS Mia Computers Lavi, Goldmines Panorama Matrix BI (+HighView), Ness-Gilon, Consist, Panorama Data Cube, ONE1 BI, Business Solutions, Novaview, Necto Citrine BI, VisionBI, Eternity, Opisoft Microstrategy Mittwoch Mittwoch EIS (Sigma) Ness-Gilon Ness-Gilon Actuate iServer Ratio Ratio (Enterprise Reporting) Syndera (Operational BI) Ratio Ratio Spotfire (Tibco) Yael Software Yael Software, Eternity Pentaho (Open source BI) Eternity, Tikal, Malam-Team Palo (Open source BI) Ness-Gilon Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 106
  107. 107. Data discovery / Interactive Visualization tools: Package Rep in Israel Integrators Hilan, Ness-Gilon, Michshuv Maarachot, ONE1 BI, Qlikview Hilan Malam-Team, Complete ,Tirosh ,Consist , Servit , Enix, Ludan, Libi Spotfire (Tibco) Yael Software Yael Software, Eternity Tableau SIT, Gstat SIT, Gstat, VisionBI, Consist Microstrategy Visual Insight I.E Mittwoch I.E Mittwoch Endeca - acquired by Oracle Oracle (Search-based data discovery) Microsoft - PowerPivot Microsoft Microsoft BI partners IBM – Cognos Insight IBM SAS JMP Mia computers Mia, Gstat… SAP Explorer (search-driven BI) SAP Israel SAP BO partners Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 107
  108. 108. A new category: Big Data Analytics tools Example: 1010data http://www.1010data.com Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 108
  109. 109. BI Dashboards (Partial list): Package Rep in Israel Integrators SAP Xcelius SAP Israel Matrix BI, Advantech, One1 (+Xact) Eternity, Consist, Ness-Gilon, ONE1 BI, Matrix BI,Microsoft (PerformancePoint) Microsoft Israel Opisoft, Advantech, Bynet SW, Elad, Malam-Team, Libi, Top-soft, MOSS partners… Cognos (An IBM company) Libi, Opisoft, Ness-Gilon, Consist, Eternity, IBM Israel Metrics Studio Advantech, IBM, Malam-Team, ONE1 BI WebFOCUS Dashboard Malam-Team Malam-Team, Ness-Gilon, ALD Matrix (+Highview), Ness-Gilon, Consist, Data Cube, Panorama Panorama ONE1 BI, Business Solutions, Citrine BI, VisionBI, Eternity Hilan, Ness-Gilon, Michshuv Maarachot, ONE1 BI, Qlikview Hilan Malam-Team, Complete ,Tirosh ,Consist , Servit , Enix, Ludan, LibiPyramid Analytics - dashboard Pilat ITCOM Pilat ITCOM Tableau SIT, Gstat SIT, Gstat, VisionBI, Consist Einat Shimoni’s work copyright STKI 2012 Do not remove source or attributionsuits include dashboard slide All BI from any slide, graph or portion of modules 109
  110. 110. BI – Selected Installations 2011-1Q12 Partial List of selected wins +(implementers)- part 1 SAP – Business Objects: Given Imaging includes explorer on iPads (Ness-Gilon), Hadassah (Ness-Gilon), Trade Networks, Better Place, Diplomat, Strauss, Sonol (Xcelius on iPads, Webi), Colmobil Crystal reports (Ness-Gilon), Police, IEC analytic applications, Fiat (Explorer on iPads), Clal Xcelius (Matrix), Paz Xcelius (Matrix), Elbit Xcelius (Matrix), Netafim – BW upgrade (One1 – Xact) Cognos: Metronit Yafe Nof (Malam-Team), Clal (Libi), Harel (Libi), Elyahu cLibi (Libi), Orbotech (Libi, on Oracle ERP. BSC, Metrics Manager), TAAS (on TM1, Libi), Kupat Cholim Meuchedet, Double Verify (Vision BI), Rakevet Israel (on BW, Libi)  Cognos 10 upgrades: Cellcom, Bank of Israel, Clal Web Focus: Pelephone, Ministry of Wellfare, Dead Sea Works (on BW), Jerusalem municipality (Dashboard) Oracle:  OBI EE: Elisra, Maccabi dent, Galam (OneBI)  ERP BI Apps: Tnuva, Plassan (Ness-Gilon), Visa CAL  CRM BI Apps: Clalit (Ness-Gilon), Bank Leumi, Bank of Jerusalem Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 110
  111. 111. BI – Selected Installations 2011-1Q12Partial List of selected wins +(implementers)- part 2 Spotfire: Clalit, Teva, Isracard, Bank Poalim Qlikview: eBay, Bezeq International, Playtica, Partner Eng. (Ness-Gilon), Pelephone, Makhteshim, HOT, Clal (Ness-Gilon), Osem, (on SAP, Libi), H&M (Libi), Mekorot (Enix)  Expansions in Police, Phoenix, Better Place, GHF (Ness-Gilon), AFI (Ness-Gilon) SAS: Paz, IEC (Dashboard), Social Security (Dashboard). Bank Mizrachi (Dashboard), Bank Leumi, Bank Poalim, El-Al – Financial (Gilon), IDF, Visa CAL, Eliyahu (BI Portal), Israel Securities Authority, M. of Internal Affairs, Opal SPSS: Police, Partner, Tax Authority Tableau: Bezeq, TAAS, Tidhar, Medingo, Yad Sarah, Poliram Pyramid Analytics: Toto, BDO, Migdaley Hayam Hatichon Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 111
  112. 112. Front end BI and data discovery tools Israeli Market Positioning 1Q12 Vendors to watch: Pyramid Analytics Tableau Endeca (acquired by Oracle) SAP IBM Microsoft Oracle Qlikview Local Support Web focus BI Panorama Data Spotfire SAS discovery (BI capabilities + data discovery – SAS JMP)) Worldwide Leader Market PresenceThis positioning includes only Front End BI tools (reporting, query, dashboards)not analytic/data mining tools Einat Shimoni’s work copyright STKI 2012 This analysis should be usedand does NOT take intoremove source or attribution from any slide, graph orwith these tools Do not consideration the depth of analysis portion of slide with its supporting documents112
  113. 113. Advanced analytics Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 113
  114. 114. Advanced analytics tools (Partial list): Package Marketing Company Mia, Ness-Gilon, Pareto, HMS, SAS Antropy, Liran Lavi, Goldmines IBM - GBS, Genius, Matrix BI, Ness- IBM – SPSS, Unica Gilon KXEN KDE Group R statistics – open source community Worldwide Leader Tibco Spotfire Miner Yael Microsoft – data mining Microsoft Israel, Gstat algorithms within SQL Gstat analytic solutions Gstat FICO Ness IBM i2 for defense sector Matrix CRM, CampaignShimoni’s work copyright STKI 2012 other application packages Einat Management, BI and 114 include pre-built analytics models or portion of slide mining capabilities Do not remove source or attribution from any slide, graph or some data
  115. 115. Analytic & data mining toolsIsraeli Market Positioning 1Q12 Vendors to watch: Spotfire (Tibco) FICO SAS Local Support IBM BI Worldwide Leader Microsoft based projects R statistics (open source) KXEN Market Presence Einat Shimoni’s work copyright STKI 2012 This analysis should be used Do not remove source or attribution from any slide, graph or portion of slide with its supporting documents115
  116. 116. Moving from Data mining platforms to analytic solutions Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 116
  117. 117. BI & Data specialists - Partial List(Alphabetical order, not a ranking!) – Part 1• Accenture: Strategic business level consulting• Aman – data management• Activeview – data integration• Advantech• BICS – BI for SAP and BW• B-Pro – stood out in strategic BI consulting• Business & Decisions – stood out in financial BI• Citrine BI• Consist• Data Cube• Enix• Eternity – stood out in Microsoft, and in combining BI with Search & Portals• Ergo – Balanced Scorecard consulting• Gstat – analytics, data mining, campaign management• HMS – stood out in strategic financial BI, risk management Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 117
  118. 118. BI & Data specialists - Partial List(Alphabetical order, not a ranking!) – Part 2 • IBM – BI and strategic optimization analysis (BAO) • Inquera – stood out in product catalog data cleansing • ONE1 BI + One1 Liam – stood out in big data • Opisoft – stood out in BSC/metrics projects • Libi • Malam-Team • Maarachot Hachlata (Yoram Levin) - consulting • Matrix BI (+HighView) – stood out in visualization - BSC/dashboards • Ness-Gilon – stood out in big data, BI-process-as-a-service, EPM, customer analytics • Normative • Nugami - consulting • Pareto – Data Mining • Point of View • Ratio – BSC and KPIs consulting • TCS Israel – Tata • Xioma • Vision BI – stood out in Big Data projects Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 118
  119. 119. MDM/ Data Hub technologies in Israel Package Rep in Israel Integrators Matrix (+BeyondIT), Oracle Siebel UCM Oracle Israel Yael, Malam-Team, Taldor Ness, Malam-Team SAP MDM SAP Israel HP IBM IBM Israel IBM, Opisoft, Matrix (+acquired Initiate) PIM - QAD SIT SIT Tibco (CIM – product data, Telecom) Yael Yael Informatica (acquired Syperian) Aman Aman Microsoft Master Data Services - SQL Matrix + other Microsoft 2008 R2 (Stratature acquisition) potential partners Teradata MDM (+i2) Mittwoch Mittwoch Open Source MDM: Talend Ness-Gilon Worldwide Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide Leader 119
  120. 120. MDM new wins 2011-2012 (Partial list): Oracle UCM: Menora (Taldor), Clalit (Yael), Visa CAL (Matrix), SAP MDM: M. of Health (PIM), Bank IsraelBig data’s impact on data quality is two-sided. On one hand, itintensifies the need to clean the data we’re relying on. On theother, volume makes “individual” mistakes seem smaller in thelarger context.The “Variety” of big data poses new challenges in data quality: thedata is not created within the organization and isn’t “owned” by it.Also, the data is less structured and “messy” Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 120
  121. 121. Core Einat Shimoni’s work copyright STKI 2012 businessDo not remove source or attribution from any slide, graph or portion of slide 121
  122. 122. ERP Life Cycle Basic modules Increase efficiency of ERP HR, Logistics, Financials operations “Core” business Portals, BI, BPM Vertical modules Stabilizing the system Advanced modules EPM Major upgrades Mobility You are here. ERP 1 ERP 2 Core business Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 122
  123. 123. ERP – local vs. international packagesA very good year for Israeli ERP packages  Many replacements of AS400 legacy apps  SMBs worried about high international ERP TCONew player: Microsoft Navision entered the SMB ERP market in Israel Einat Shimoni’s work copyright STKI 2012 Do not remove source or attribution from any slide, graph or portion of slide 123

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