1) The document discusses emerging trends in enterprise applications for 2009, including a greater focus on cost-cutting, easier integration of applications, and new consumption models like cloud/SaaS.
2) Key application areas that will be important in 2009 include BPM, collaborative CRM, financial BI, and tools that support innovation.
3) New application models like software as a service (SaaS) and "mashups" that combine multiple applications and services will become more prevalent, enabling more customized solutions.
1. Enterprise Applications
scenarios 2009 What’s next?
Einat Shimoni
VP & Senior Analyst
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2. My Topics
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3. All will be covered in STKI Summit 2009
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4. Presentation Agenda
Major changes in Enterprise Applications
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Technologies Maturity Model 2009
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Technologies categorization
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What are the most important apps areas for 2009?
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Application “Mashups”
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Considering alternative application models
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5. IT Services Families
Reduce Expenses Increase Revenues
Increase
Increase
Increase Increase Increase
governance,
process
process Cut costs customer business
regulation &
Intelligence
efficiency stickiness agility
risk mng.
Regulation
Active BI
Green IT Social CRM BSC
compliance
CXO
DC Tech: virtualization Analytical
BPM management
BPM/BPA
etc. CRM
tools
Customer
Supply chain
Innovation IT
Employee Productivity Experience
intelligence
support tools Governance
Management
IT Sourcing models
IT portfolio
management
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6. Changes in Enterprise Applications
• Organizations will require applications that are easy to
use, and quick to integrate
• Only projects with proven ROI will be considered
• Focus (dangerously) shifts to cost-cutting, and moves
away from innovation
• New application consumption models:
• Open source software
• Cloud and SaaS
• Subscription based pricing
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7. Technologies Maturity Model
2009
Business Value
BPM
Investment Active
Collab. Web
to make money BI 2.0
CRM
Balanced Data IT+business
ERP 2
Cut costs, Increase Scorecard Governance, Project
MDM
productivity Oper.
Pure
CRM Business
Tactic
Ent.
BI Project
Search
ECM
Commodity IT ERP1
Services Size of figure =
complexity/
cost of project
Financial
Investment Non-
sector Finance
for regulations reg. sectors
reg.
Using Implementing Looking
Market Maturity 7
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8. From non-discretionary to discretionary
Non-
Discretionary discretionary
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9. Technologies Categorization
2009
Business Value
Balanced
Revenues
Increase
BPM
Scorecard
Investment
to make money Active BI
Innovation
support
ERP 2 Financial
“Classic
Investment tools
Reduce
planning
Costss
BI”
to cut costs &
services Oper.
Increase
CRM
productivity Dashboards
Changes in
Core Apps
Commodity IT ERP ECM Portals
Maint
Services
Expenses
Finance
Investment
sectors
for regulations
reg.
Core & Needed Optional Value Growth Transform
Operations Enhancements Enhancements
Non-Discretionally Discretionally 9
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10. Preparing for Post-Recession:
BPM
• To support product and service innovation, and quicker time to market
Collaborative CRM
• To promote the customer experience across all channels
Financial BI
• To help your CFO gain more control & visibility (and getting rid of all these excells)
Active BI
• To get more wisdom into processes
Balanced Scorecard
• For visibility and control
Tools that support Innovation
• To promote and support CONSTANT innovation
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11. Increase customer stickiness
Customer Centric Innovation
From “suggestion box” to interactive ideas sharing
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12. New business needs
• What will post-recession businesses look like?
• Need to mass-customize, not mass-produce
• Move from global to local businesses
• The business process will be the differentiator
• Minimize and manage real risks (rather then
comply with…)
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13. New Applications = Services Mashups
T6 T2
T1
T3 T8
T7
T5
T4
Gateway
T8
T7 T2
T7 T8
T6
T3
T1 T1 T5
T4 T2 T3 T4
T5 T6
Applications Infrastructure
Services Services
Puzzle Builder
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14. What is Cloud Software?
Cloud services = More options for Mashups
Delivering
computing
services via
the Internet
Source: Appistry 14
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15. SaaS: The “Long-Tail” of applications
# of Marketplace providers
Source: Gogrid
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16. Most common SaaS
• Applications that have a “network effect”
Travel management
Social software
• Niche/Point-solutions
• Commodity IT services
• Solutions that are easily separated from others
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17. And it is going quite well !
Source: Cutter 2008 SaaS survey
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18. SaaS Adoption Criteria
Source: Cutter
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19. Cloud in the Software industry: Life Cycle
ASP SaaS Cloud
• Vendor controls the data • Vendor controls the data • Platform-Centric
• Single instance “Vanilla” • No access to core components of •User controls the data
• Fully-customized software
software, no customization the solution
• … ASP wasn’t a bad idea, • Multitenant, one-to-many • Will become more
• Semi-customized software widespread in businesses,
it had BAD timing
• Will become more suitable for or for “heavy” processes
consumers, or for “lightweight”
processes
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20. Open Source Applications in Israel?
• From STKI Israel IT Survey 2008:
Most Israeli orgs prefer “proprietary” SW
Most aren’t using or considering Open
Source applications
Except High Tech companies that DO plan to
increase OS apps usage.
Will this change in 2009?
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21. Open Source Applications worldwide
• OS applications used by 65% of global enterprises
Have you deployed Open
Source Applications? 2007 2008
Yes 51% 65%
No 49% 35%
Main Reasons:
Cost cutting
Closeness to business needs – better functionality!
Source: Cutter IT Survey 2008
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22. Major Benefits adopting OSS
(Source: OpenIT, Actuate survey)
Which of the following does your company see as the
major benefits of adopting OSS ?
Source: Open IT, Annual Open Source Survey for 2008, September 29, 2008
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23. Open Source Software Pricing
Price of a WCM project based on open
source CAN BE 15-20% cheaper
But will not always be the best choice
Source: Water & Stone
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24. Subscription Pricing:
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25. Bottom Lines:
• The challenge: finding the right mix between
Apps that enable cost cutting
Apps that increase efficiency
Apps that grow the business
Apps that will help transform the business
• How?
Consider new models now available in enterprise apps:
SaaS for “long-tail” innovative applications
Subscription based pricing will be much more available
Open Source for areas with internal IT/WCM
Create a mashup-ready environment
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