Your SlideShare is downloading. ×
Creating and cultivating community via chm
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Creating and cultivating community via chm

236
views

Published on

Published in: Technology

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
236
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Creating and CultivatingCommunity via CHMUsing Cloud Applications from Iora Technologies
  • 2.  CHM users are no longer isolated.A little-known tool enables them to:– Ask questions– Contribute to discussions– Earn points for contributing– Flag inappropriate comments– Rate comments– Rate help topics (1 to 5 stars)– Create bookmarks– “Like” & Tweet ... from inside the help! Technology from Iora Technologies allows TechComm tomove forward with CHM!CHM is no longer a dead end
  • 3. Users bookmarktheir favorite topicsand rate them.Low contributionbarrier – useexisting identity(Facebook, Google,Yahoo) or GuestMulti-threadedreal-time nestedcomments.Users earn points for contributing (if enabled).Users can flag inappropriate comments (if enabled).Like & Tweetbuttons available.
  • 4. If you are a moderator, theModerate button is visible
  • 5. Choose which features to useEach Iora accountis managedseparately – canhave differentsettings,moderators, etc.
  • 6. Set up moderators and notificationEach super user selects when toreceive email notification
  • 7. Email notification is optional.Tip: Extremely useful for review purposes!Sample email notification:
  • 8. Users can also configure notification
  • 9. Manage account dataTurn off tracking your own computer,so that your own access is notincluded in the statisticsDelete data any time (forexample after a review iteration)
  • 10. Save to CSVReports (“Insights”)(ReadSoft doesn’t useranking or voting)
  • 11. Geographical distribution of usersLots ofusefulreports...... such as this one,which made us awarethat our software wasbeing used in acountry where wehadn’t sold it!
  • 12. This tells uswhich helptopics ourusers go tomost – andwhich area ofour softwareneeds to bemore intuitive.ReadSoft’s most-used report
  • 13. Iora can be used with: Compiled HTML Help (CHM) WebHelp Pro (on web or local copy) FlashHelp Pro Websites Not JavaHelp or Oracle Help (yet)Output formats
  • 14. Officially supported for use with these HATs: RoboHelp Dreamweaver DITA Open Toolkit (Any HTML editor) MadCap Flare – currently being consideredAuthoring tools
  • 15. 1. Create an online account on ioratech.com and copy integration code:2. Insert the two-line script in your project template or master page(depending on tool).3. Recompile and publish.Yes, it’s that easy. Try it for free – no strings attached.Easy to implement
  • 16. Others have found innovative ways of using Iora. Examples: Open discussion: Let users post their opinions and have discussions& conversations. Contributions: Let users add additional information relevant to pagecontent. Most of the users add additional information or connectdifferent bodies of content. FAQ: Use as a means of adding information to help topics afterpublication. Update content after shipment. Support - Forums / Q&A website: One of Iora’s customers uses theservice to power user forum sites. They position the same as Q&Awebsites.Other creative uses of Iora
  • 17. Feedback Service (almost ready)Ask users simple questions to help improvecontent and provide better serviceAsk Iora for more information. ReadSoft has not used this.View real-time reports
  • 18.  Find out more: Visit www.ioratech.com Presenter: Eileen Pålssoneileen.palsson@readsoft.com Request brochure from me Slides and PDF available on SlideShareMore information