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Mobile Enterprise, the coming explosion
 

Mobile Enterprise, the coming explosion

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With the explosion of Mobile Internet traffic and Over the top providers, many companies need reorientation

With the explosion of Mobile Internet traffic and Over the top providers, many companies need reorientation

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    Mobile Enterprise, the coming explosion Mobile Enterprise, the coming explosion Presentation Transcript

    • Mobile Enterprise
      “The coming explosion”
      Paul van Doorn
      Founder Eikenzande BV
      Serves clients who want to accelerate their business with advanced Mobile Data solutions
      and Social Media process integration. Over 25 years IT & Mobile Industry experience
      Contact for more information: paul@eikenzande.com
      Linkedin: http://nl.linkedin.com/in/paulvandoorn
      Licensed under Creative Commons Attribution 3.0 Unported License (http://www.creativecommons.org/licenses/by/3.0) You are free to Share or Remix any part of this work as long as you attribute this work to Paul van Doorn / Eikenzande BV (http://nl.linkedin.com/in/paulvandoorn)
      Caesar v9.0.pptx
    • Key Messages
      The mobile ecosystem is undergoing seismic shifts which are affecting network providers and over the top content providers. New companies emerge……
      • Smartphone explosion has created a new paradigm: “Information for Everyone, Anytime, Anywhere”
      • Mobile data traffic overtakes voice in volume and completely floods the mobile network. Voice and SMS are Apps. Traditional voice and SMS are dead as a source of revenue
      • The introduction of LTE, the extremely fast mobile network technology purely aimed at data devices, will only reinforce and accelerate the trends
      • Mobile and fixed telcos have completely lost control over Value Added Services to over the top content providers, such as Apple, Google and Facebook. Mobile companies have no way to go, other than to cut costs and transform into efficient utilities
      • The Cloud, specifically Platforms as a Service that are driving fundamental changes, such as the rise of social media. But next Big Thing will be in B2B: “Mobilisation of the Enterprise”. Or the “appification” of everything
      • It is still early days for Mobile Enterprise Platform companies, although consolidation and acquisitions by established players seem logical
      Mobilisation of the Enterprise: Extraordinary opportunities for new or innovative players
      2
    • ExponentialGrowth of Smart Phones (90% YoY) The introduction of cheap smart and functionphoneswillonlyfuelfurthergrowth
      3
      According to IDC, in the US last month, Android phones represented 35.6% of all non-computer traffic, followed by Apple's iPhone with a 23.5% share
      Smartphone explosion created a new paradigm: Information “Everyone, Anytime, Anywhere,”
    • Explosive Growth in Time Spent Using Connected Devices and Number of Devices – App Use is the Driving Force
      4
      More than just phones:
      • Smartphone
      • Kindle
      • Tablet
      • MP3
      • Cellphone/PDA
      • Car Electronics
      • GPS/Nav
      • Mobile Video
      • Home Entertainment
      • Games
      • Home Appliances
      Theaverage user spends c. 81 minutes a day using mobile apps, compared with 74 minutes spent surfing the Web both on PCs and mobile devices
      Computing Cycles: 10X Device Growth
      Ex
      Ref: ITU, Morgan Stanley Research, 2009;Scott A. Snyder 2011
      • The amount of time spent using mobile apps has jumped 91 percent over the past year
      • Attributed to more sessions per person per day rather than an increase in the average amount of time spent per session
      • In contrast, the amount of time spent on the Internet has grown only 16 percent over the past year
      Ref: Flurry Research
      • Each cycle adds 10x the number of devices
      • Ericisson expects 50 billion connected devices by 2020 for M2M application
      • M2M will add significantly (10x!) to the current 5.3 billion subscriptions in the world
      • Dubbed “the biggest machine on earth ever built”
    • Mobile Data 300x (!) Growth Hits Telco Operator Model(UMTS Forum report, January 2011)
      • Mobile data traffic has already overtaken voice in volume, and by growing 300-fold, has flood mobile networks
      • Voice and SMS quickly becoming Apps. Traditional Voice and SMS are dead as source of revenue to cover costs
      5
      Source: ITU and ALU
      • LTE availability will reinforce and further accelerate the data explosion. Move to LTE ASAP is the only way to stay ahead of the (cost) wave for mobile operators
      • If LTE-capable devices are not adopted rapidly and traffic remains 3G-bound, mobile carriers will face significant additional investment in their 3G data networks
      Mobile Operators need to quickly add REAL revenue earning services or default into a connection utility
    • The Business Model ChangeForces Operators Towards New Business and Service Focus, orBecome Irrelevant
      6
      xSP’s / Web players:
      • Community Type Structure
      • Fast & Fun
      • Indirect revenuesstream
      New Business Model
      ?
      Internet & Apps
      Over the Top SPs
      xSPs
      MVNOs
      ConnectionFocussed
      Service
      Focussed
      ?
      Mobile Operators
      Telecom Pipes
      Fixed Operators
      Telecomminication:
      • Highly structured mode of operations
      • Standardised and tested
      • Direct revenues from subscribers
      • Communicationmash-ups open up the opportunity to combine the strength of both industries, buthistorydictatesthatit is unlikelythat most operators willsucceed
      Established Business Model
      Applications Are The DrivingForce……..
    • Likely That a Larger Number of Mobile Carriers Will Default into Connection Utility Model or “Dumb Pipe”
      7
      Over the Top Service Providers
      Broadband Bit Pipes
      • Operators traditionally use connection centric mobile services Service Delivery platform(SDP)
      • Includes an application platform optimised for mobile, multimedia content purchasing and delivery
      • Using Web Services technologies and protocols, relying on 2G/3G communication control functions, and HLR/VLR for user data
      • But (One API from GSMA) open application interfaces such as Identity, Location and Payments further enable independent enterprise or consumer centric Mobile Application Platform Providers:
      • Mobile Enterprise Application Platforms (MEAPs) serve application developer organisations and independent software vendors that are writing applications targeting employees or associates on a scale from a few dozen to thousand users
      • Mobile Consumer Application Platforms (MCAPs) serve application developers that service several thousand to millions of users
      This Situation also gives rise the a new business: Mobile Enterprise providers
    • Enterprise portal
      Point-of-activity solutions
      Mobile marketing and commerce
      Improve personnel efficiency and productivity by streamlining operations at the point of activity
      Enhance customer loyalty and enable brand extension and new customer acquisition by delivering rich, personalized content anywhere and enabling e-commerce
      Business process “mobilisation”
      Productivity applications
      Loyalty Marketing / CRM
      Mobile transaction
      Mobile business
      Content mobile delivery
      Definition
      • Custom access to a company’s intranet
      • Custom access to company’s legacy apps
      • Custom access to the internet
      • Mobile access to PIM applications
      • For example calendar, contact lists, task lists,..
      • Mobile access to corporate email
      • Mobile notification
      • Mobile CRM
      • Loyalty marketing channel
      • Solutions that enable customers to carry out financial transactions using their handheld device
      • Extension of core business to the mobile environment
      • Example corporates:
      • Travel
      • Financial services
      • Retail
      • Healthcare
      • Media content delivery to mobile consumers
      • Mobile integration with SFA applications
      • Field force autom.
      • Field inspection
      • Maintenance / repair
      • Safety / environment audit activities
      • Asset tracking
      • Supply chain / ERP
      • Delivery, workflow, warehouse mngt
      • M2M Applications
      B2E
      B2C
      B2B
      Mobile Enterprise Platforms Extend the Reach of Existing IP Applications to Mobile Devices from Multiple Vendors
      Handheld devices (mobile phones, tablets and smartphones)
      Wireless connection (firewall, wireless data network / WiFi)Synchronisation
      Mobile middleware software platform(middleware server)
      Corporate Resources
      Enterprise mobility platforms focus on bridging between mobile and corporate network protocols
      8
    • Enterprise Adoption of Internet versus Mobile Technology are Very Different
      9
      Dimension Internet Wave Mobile Wave
      Enterprise IT Model From Server Out From User In
      Cycle Times 6-12 months 3-6 months
      Delivery Model On-Demand On-Device
      IT Decision-Maker CIO Consumer/Employee
      Business Model B2B, B2C B2B2C, B2B2E
      Key Differentiators Cost, Convenience User Experience, Enablement
      Business Process Redesign Compress/Collapse Redefine
      Application Development Centralised, Large Teams Distributed, Small Teams
      Consumption Model Browsing, ViewingInformationSnacking
      Service Expectation 24x7 Anywhere, Anytime
      End User Devices Primarily PCs Any User Device
      Geographic Growth Developed Markets Emerging Markets
      Mobile is user centric: defined from the user in, decided by the user and on any user device
    • Employees Drive the Consumerisation of the EnterpriseThe trend is that Employees bring their Device and demand to be hooked up
      The “Appification” of Everything…
      “The extension of mobile apps to every aspect of our personal and business lives will be one of the hallmarks of the new decade with enormous opportunities for virtually every business sector.”
      -- IDC VP Scott Ellison
      BUT Regulation Requires Professional Enterprise Mobility Management
      Companies (US) need to ensure compliance with HIPAA, PCI, GLBA, SOX, DoD 8100.2 and enterprise policy
      • Mobile inventory / asset management
      • Wireless expense management
      • Mobile operations management
      • Mobile application management
      • Mobile security
      • Mobile help desk
      Enterprise Mobility Software must provide:
      integrated view, audit trails and management
      Without a Mobile Enterprise Software Platform, companies are extremely exposed
      10
    • Hosting
      Provisioning
      Application
      Device
      MobileNetwork
      Sales Channel
      Device, Network, Software Integrator and Application Players Compete to Sell Mobile Platforms to Enterprises
      • Operators fear that putting vendor-owned device platform will commoditise the role of the network
      • They are looking to put more value on top of their network through implementing mobile SDPs from SIs and mobile equipment and services vendors
      • In a saturated IT market, mainstream vendors such as Ericsson, ALU, IBM, Huawei, Oracle and HP covet a share of operator spending
      • They also have the skills that operators lack to provide integrated mobile solutions to (large) verticals
      SIs and mobile equipment
      & services
      vendors
      Network operators (ASP & MVNOs)
      Compete and/or partner to provide operators and corporates with enterprise mobility software
      Expect consolidation between these two groups
      Compete for platform ownership and developers’ focus
      Mobile Enterprise
      Software
      Mobile
      device & OS companies
      Software developers
      (pure play mobile enterprise SW)
      • Mobile devices with enhanced functions are a key driver for mobile enablement
      • Manufacturers currently absorb most of operators’ spending
      • Apple, Google, Microsoft and RIM want to become the focal point for software developers
      • New playershave the relationship with the enterprises with mobile distribution needs but lack the software architecture integration expertise of SIs
      • Traditional mobile data & messaging services have the relationship with operators but lack corporate distribution channel
      Enterprise Mobility Value Chain
      11
    • Device, Network, Software Integrator and Application Players Compete to Sell Mobile Platforms to Enterprises
      • In a saturated IT market, mainstream vendors such as Ericsson, ALU, IBM, Huawei, Oracle, HP and SAP covet a share of operator spending.
      • SAP acquired Sybase uniquely focussed on Mobile
      • Operators
      • Telefonica’s Blue Via Initiative with Microsoft Azure
      • Telefonica Huawei venture in Lat. Am.
      • Verizon with ALU (in partnership)
      SIs and mobile equipment
      & services
      vendors
      Network operators (ASP & MVNOs)
      Compete and/or partner to provide operators and corporates with enterprise mobility software
      Expect consolidation between these two groups
      Compete for platform ownership and developers’ focus
      Mobile Enterprise
      Software
      Mobile
      device & OS companies
      Software developers
      (pure play mobile Enterprise SW)
      • Apple, Google, Microsoft , HP, Nokia and RIM want to become the focal point for software developers, but focussed on Consumers mainly (so far….)
      • New players: see also MEAP and MDM next slide from Magic Quadrant of Gartner
      • Specific Platforms: Service2Media, Antenna, Kony, Cyclo, SpringWireless, Netbiscuits, Apperion, MobileIron, ClickSoftware, Pyxis Mobile, Collis etc.
      • Traditional mobile data & messaging services have the relationship with operators but lack corporate distribution channel: Wireless Knowledge, Infowave, Acision, SEVEN, FusionOne, ViAir Air2Web, Aepona
      12
    • Strategic Directions Various Players
      13
      User Service
      and Process
      User Service
      and Process
      User Service
      and Process
      User Service
      and Process
      User Service
      and Process
      User Service
      and Process
      (Antenna)
      (Syclo)
      Sybase &
      SAP On-Demand
      Azure
      Over The Top
      Service Providers
      (Apple, Google, Amazon)
      MEAP
      MDM
      XaaS
      Windows360
      Consumer
      Consumer
      Consumer
      Consumer
      Consumer
      Consumer
      Enterprise
      Enterprise
      Enterprise
      Enterprise
      Enterprise
      SAP
      Enterprise
      Microsoft
      Nokia
      Traditional
      Telco Equipment
      Vendors
      Traditional
      HW, SW & SI
      Vendors
      Infrastructure
      Infrastructure
      Infrastructure
      Infrastructure
      Infrastructure
      Infrastructure
      App Store
      Solutions
      (M2M Platform)
      Ringtones
      HandSet
      Back-Up
      M2M
      M-Centrex
      ?
      Application
      Enablement
      Mass SMS
      Hosted BES
      & Exchange
      Tetra
      Co-Branded
      App Store
      Payments
      Global SIM
      Ericsson
      NSN
      Traditional Carriers
      Vodafone, Orange, Verizon, T-Mobile
      Tekelec
      Huawei
      ALU
    • Where are the Opportunities -Strategic Direction
      14
      User Service
      and Process
      Consumer
      Enterprise
      Infrastructure
    • Appendix : Gartner Magic Quadrant for Device Management and MEAP
      15
      Magic Quadrant for Mobile Device Management Software MDM
      Magic Quadrant for Mobile Eneterprise Application Platforms MEAP
      Source: Gartner (April 2011)
      Although some of the vendors and products have been around for a long time, mobile device management (MDM) is a nascent market, and the vendors' offerings have little consistency. Many come from mobile messaging and security to support MDM, and, worldwide, there are more than 60 companies in this space. Of these, 42 were deemed potential candidates for this Magic Quadrant (see Figure) and were sent questionnaires; 23 met Gartner's inclusion criteria.
      During the past 18 months, this market has dramatically accelerated, both in terms of user requirements and the
      prominence of these mobile application projects among IT staff and the business units they service. This increased
      attention (and dependence) on the platforms, coupled with many of the consumer like requirements for sophisticated UIs and a wide array of device capabilities, has meant that many new entrants are pursuing this opportunity, and that incumbent vendors are faced with the challenge of reinventing their technology offerings and go-to-market strategies to keep up.