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This presentation was given by Eric Bohl at a Public Sector Forum training session. ...
This presentation was given by Eric Bohl at a Public Sector Forum training session.
The presentation looks at citizen-focused CRM, a multi-agency approach to citizen relationship management and its role in creating an efficient, intelligent service design. It also points out the new approaches to shared services and outsourcing, specifically within the Local Government sector.
For more information, please go to www.8020i.co.uk .
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