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Basic supervisory skills development workshop revised

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  • 1. November 7 and 8, 2012 8:30am – 6:00pm Venue: TBA Course Description Target Participants Stepping up to a managerial role requires New or upcoming supervisors, managers, teama change of mindset. It will be difficult to succeed leaders who haven’t attended a basic training onas a supervisor or manager if the person keeps leadership and management.seeing things from a “powerless” perspective. Onemust learn how to responsibly utilize the given Learning Investmentpower of leadership and management toproduce results or direct action. An employee  EARLY BIRD RATE: PHP 7,168.00*who suddenly finds himself/herself in-charge will  REGULAR ENROLLMENT: PHP 8,960.00find that the relationship with people have *Discount available until October 7, 2012changed and the ways to get things done have also changed. Management responsibility can be Fees Inclusionquite an unfamiliar territory to the uninitiated. Aswith any other skills, success requires familiarizing  Certificate of Completionwith the tools of the trade and developing the  Basic Training Toolkitnecessary ability to use these tools to effectively  Breakfast, Lunch & Afternoon Refreshmentscarry out plans and deliver results. Workshop Main Goal Familiarize the new supervisors/managers to their new role and the opportunities and challenges that come with it. Workshop ObjectivesBy the end of the workshop, the learners would beable to:  Shift mindset from worker to leader and from boss to leader  Describe the process in building teamwork  Identify the basic management tool s (P.O.L.C.)  Use communication as an important leadership tool  Align actions with organizational values
  • 2. Basic Supervisory Development Workshop Course Content Time Activities Process Objectives DAY 1 8:30 – 9:00 Welcome to the Workshop Know the course organization Opening Remarks and apply house rules House rules Leveling of Expectations Ice Breaker9:00 – 12:00 Module 1: Stepping up to Leadership Shift mindset from worker to From Doer to Leader leader From Boss to Leader Key Responsibilities of a Leader o To the Team o To the Individual Members o To the Organization Getting to level 5 Overcoming Roadblocks to Effective Leadership 1:00 – 3:00 Module 2: Tools for Building a Team Describe the process in building Understanding What a Team is teamwork 4 Stages of Team Development and the needs that come with each Building Blocks of Team Effectiveness 3:15 – 4:30 Module 3: Familiarizing with the Basic Tools of Management Describe the 4 Basic tools of Levels of management management Managerial functions at different levels Introduction to the tools 4:30 – 5:30 Module 4: Planning Describe the steps needed in Forecasting planning Setting objectives Programming Budgeting Establishing policies Day 28:30 – 10:00 Continuation of Module 4: Planning10:15 – 12:00 Module 5: Leading Directing Identify the various tactics in Situational Leadership leading/directing Understanding motivation to direct action 1:00 – 2:00 Module 6: Organizing Describe how coordination flows Basic Organizing principles within an organization Structures and relationship Identify the necessary Empowerment and delegation preparations for empowerment and delegation 2:00 – 4:00 Module 7: Controlling Use performance management Managing performance to improvement performance Maintaining Discipline in the workplace Describe the necessary actions for keeping discipline at work3:15 – 4:30 Module 8: Communicating with your Team Use communication as an Basic Principles of Communication important leadership tool The Leader and Listener Managing conflicts in the workplace5:00 – 6:00 Re-entry action Planning Create action plan to apply learning to the workplace 6:00 Closing
  • 3. The Facilitator Edwin C. EbreoEdwin C. Ebreo is the founder and President of ExeQserve, Corporation, an HR SolutionsCompany. He is also the company’s head consultant for Organization Development andHuman Resource Development.Prior to establishing ExeQserve, Ed worked as HR Director/Manager for CheQ Systems, a Software QualityEngineering Company, Athena E-Services Group of Companies, a BPO company and PET Plans, a pre-needcompany that had a diverse number subsidiaries that Ed was tasked to manage. During his stint with thesecompanies, Ed was able to develop his expertise in managing the HR Department as a shared resource amonggroups of companies, handling no less than three companies at a time. He was also Head of Training for SPITechnologies, one of the largest and pioneering BPO companies in the Philippines. He also headed the trainingdepartment of Philippine Seven Corporation, the local licensee of the 7-Eleven chain of convenience stores.He started working as a freelance Human resource and Organization Development Consultant on weekends atthe early age of 28. He finally left full time HR Management practice 5 years ago to concentrate on consulting.He eventually setup ExeQserve Corporation in 2007 to cater to his growing clientele. His 15 years of experiencehelps Ed appreciate organizations and people from various industries and help them achieve their full potentialthrough training and other HR-related interventions.As a Human Resource Management and Organization Development Consultant, Ed has helped severalcompanies and on government agencies establish their HR and OD Strategies. Ed has also designed andfacilitated training on the following skills; leadership and management; coaching; performance management;customer service; creativity and innovation; presentation skills; time management; personal effectiveness;visioning; assertive communication; HR Management for line Managers; problem solving and decision making;managing meeting; change management; selling; team building; strategic planning and trainers’ training. Hecontinues to customize programs to meet the unique needs of organizations.Ed is a passionate public speaker. He is an active member of Toastmasters Club with a norm of AdvancedCommunicator Silver. As a Toastmaster, he has helped establish clubs and mentored members to achieve theirfull potentials as public speakers and leaders.As a consummate HR Professional, Ed has offered free advice on career, human resource management,leadership and other topics through his popular blog “Anything HR by Ed” (http://anythinghr.blogspot.com)and Pinoy Career Coach (http://pinoycareercoach.blogspot.com)Ed took up Mass Communication at New Era University and has completed various training programs thathelped him develop his competence in leading and training. His most important education is his experience ashuman resource development professional helping companies achieve their full potential through their people.
  • 4. TRAINING REGISTRATION FORM UPCOMING TRAINING!*KINDLY FILL OUT THE FOLLOWING IN PRINT FORM AND THEN FAX ExeQserve’s NO-FRILLS TRAINING! Training Details Basic Interviewing SkillsCourse Title WorkshopTraining Date November 13 WHO SHOULD ATTEND? Company Details Recruitment specialists, supervisors, managers and all hiring decision-makers.Company Job Analysis &Complete Address Job Description WritingTelephone Workshop November 27Fax WHO SHOULD ATTEND? All HR Professionals who wish to learn theWebsite step by step process of conducting a Job Analysis and Job Description Writing. List of Participants **Please contact us for more details** Complete Name Nickname Designation ExeQserve’s PUBLIC SEMINAR! Basic Supervisory Workshop November 7 and 8 WHO SHOULD ATTEND? New or upcoming supervisors, managers, team leaders who haven’t attended a basic training on leadership and management. High Performance Leadership Workshop November 22 and 23 For Billing Purposes WHO SHOULD ATTEND? Supervisors Check if you or your company is Tax Exempted and/or PEZA Registered. Managers who are responsible for bringing **Kindly send us a copy of your Certificate of Tax Exemption. You may send it via employees performance to higher levels! Fax or E-mail** Payment Method ExeQserve Corp. Bank Details **Please contact us for more details** Robinsons Savings Bank (Valero, Makati) Cash Account Name ExeQserve Corporation Cheque Account Number 110-23-000242-8 **please address the cheque to: ExeQserve Corporation Banco De Oro (Valero, Makati Branch) Account Name ExeQserve Corporation Deposit to ExeQserve Bank Account Account Number 1388017241 **kindly email your Deposit Slip to: billingcollection@exeqserve.com **FOR QUESTIONS AND CLARIFICATIONS PLEASE CONTACT US**Authorized Contact PersonNameDesignationContact NumberSignatureDate & Time