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Think Systemically - Act Intelligently
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Think Systemically - Act Intelligently

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Workshop designed and presented by Edree Allen-Agro for the 2009 Business Analysts World Conference, Seattle, WA. USA.

Workshop designed and presented by Edree Allen-Agro for the 2009 Business Analysts World Conference, Seattle, WA. USA.

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  • Traditional focus of BA’s and PM’s: Business, functional, financial and technical systems
  • Individuals are parts of the system Their interrelationships are the structure of People Systems Their interactions--how well they communicate And collaborate--how the respond to and/or create Change are all essential processes that must be attended to.
  • Trends: From Keynotes-more systemic thinking, what clients need Position: Pivotal--liaison all stakeholders Skills: Analytical expertise and systems thinking
  • Raise your EI and your SI---starts with awareness Potential of raising the EI and SI of the collaboration team

Think Systemically - Act Intelligently Think Systemically - Act Intelligently Presentation Transcript

  • Think Systemically-Act Intelligently
    • Systems Thinking to Enhance Collaboration and Business Analyst Effectiveness
    • By Edree Allen-Agbro
  • Learning Points
    • Learn to apply systems thinking and analysis to the most important systems in your work- People Systems
    • Apply what you learn to your existing client system for richer stakeholder analysis
    • Increase your emotional and social intelligence by at least 2.3%, thereby enhancing your capacity to serve your clients.
  • PEOPLE SYSTEMS
  • 75% Focus on People!
    • Individuals and Interactions over processes and tools
    • Customer Collaboration over contract negotiation
    • Responding to Change over following a plan
  • Strengths of BA’s and PM’s
    • Position
    • Trends
    • Analytical Expertise
    • Systems Thinking
  • People Systems
    • Thought Systems or Mindsets
    • Behavior Systems or Culture
  • “ Similarly, thought is a system. “ David Bohm Quantum Physicist Quantum Physicist
  • WAR Sado-Masochism Rugby
  • Work as War
    • “When the War mindset (is in place)…people tend to automatically separate into “us against them” rather than connect; antagonize rather than influence; and compete rather than collaborate.”
        • Edree Allen-Agbro
        • Co-Author, Awakening the Workplace, Volume 3
  • Work as S&M
    • (Paraphrased Quote)
    • “… the central credo of responsible S&M practitioners is “safe, sane and consensual…and that’s where the similarities….stop-the workplace is often unsafe, sometimes insane and rarely consensual.” Lisa Robyn
    • Author of The Corporate
    • Dominatrix
  • Group System Mapping 101
    • Female
    Male Influence Mutual Influence Conflict Mild/Temp Conflict Strong/Chronic Thoughts Strong Relationship Emerging Relationship
  • Group Process Analysis
    • Actions
    • Interactions
    • Reactions
    • Inner Actions
    • Inactions
  • Benefits
    • Richer information to the Stakeholders
    • Increased emotional intelligence
    • Increased social intelligence
    • Surfaces “hidden” agendas
    • Most Important Parts of People Systems for You to Focus On
  • Payoff for Individuals and the Stakeholder/People System
    • Emotional Intelligence
      • Understand self in relation to others
      • Monitor and regulation own actions and reaction more effectively
    • Social Intelligence
      • Understand each other more fully
      • Better communicate with, relate to and collaborate with others
  • Your Progress 1 10 1 10
  • Learning Points
    • Learning Points
    • Learn to apply systems thinking and analysis to the most important systems in your work- People Systems
    • Apply what you learn to your existing client system for richer stakeholder analysis
    • Increase your emotional and social intelligence by at least 2.3%, thereby enhancing your capacity to serve your clients.
  • Think about People Systems
    • Act with Greater People Intelligence
    [email_address] Interpersonal Skill Coaching