Rush hour at the train station: Where will the train stop? Where can I find an empty seat? Where can I board with my bike? NS and ProRail wanted to improve the transfer process at station platforms: more comfortable, faster and safer.
The result of an extensive research and ideation process was a 180 meter long LED strip suspended above the platform showing travellers everything they need to prepare for the next incoming train. Most importantly: using red, orange and green color bands it indicates the occupancy of the different parts of the train.
A 3 month pilot at Den Bosch train station proved to be very successful: customers gave NS a significantly higher valuation at the end of the trial period than before. Plans for a nation-wide rollout of the system are at an advanced stage.