TRUE INTEGRATION BETWEEN
STABILITY AND EVOLUTION

Key facts
Edistar is synonymous with innovative and customized
solutions.
Founded in 1993 Edistar S.r.l. has specialized in
interactive inbound-outbound multi-channel services
management.
Edistar provides its clients with:
 Automatic interactive services
 Multi-channel solutions
Since 1993 Edistar has been offering advanced integrated and multi-channel solutions
via:
Mobile/Fixed Networks – Voice - Fax - Web
SMS/MMS - Wap - Video UMTS
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Alcuni nostri Clienti
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Today Edistar is the most important Italian company able to
furnish multi-channel services with a platform featuring 1,740
telephone lines active 7/24 to meet requirements of
heterogeneous clients such as phone operators, bank
groups, big companies, large scale retail stores, publishers
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Our Products
Customer Care & Support Increase sales and profile Technical support
Call Centrex in outsourcing customers management
 24/7 service with operator or  Multi-channel platform via  Intelligent routing of incoming
automatizated Web, SMS, IVR for pools, calls to correct Technical
 Automatic Info & Store sweepstakes, competitions Support centre or operator
Locator  Instant Winning and short  Web tool to monitor and
 Infoline Collection management analyze al requests and
traffic
Credit Card payment systems via Outsourced managemnt of Micropayment solutions via
Web or IVR communication campaigns premium numbers or credit card
 Highly secured transactions,  Direct marketing with your  Grant access to reserved
maximum quality and customer base using your zones using different
reliability of systems preferred channel (phone micropayment solutions
 Automatic emission of fiscal SMS, fax, e-mail, WAP) granted
receipts (invoices)  Pay 2 Enter: One shot or on
subscription or time basis
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Our Applications
 SMS/MMS GATEWAY INBOUND/OUTBOUND
 SMS PREMIUM
 VIDEO IVR
 MAILING MAIL - SMS - FAX , FAX ON DEMAND
 TELE SALES
 AUTOMATIC ORDER/BOOKING COLLECTOR
 COMMUNITY AND GAMING
 INTERATIVE GAMES PORTALS
 POLLS, SURVEYS
 TV VOTING
 MOBILE MARKETING
 MOBILE TICKETING (IATA compliant)
 REPORTING & BUSINESS INTELLINGENCE WEB TOOLS
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E.G. Reporting Web Tools
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E.G. Reporting Web Tools
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E.G. Reporting Web Tools
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E.G. Reporting Web Tools
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Our Infrastructure
ASP Architcture & M2M Solutions
All Edistar services are provide usually with ASP modeI.
Remote interface with client’s system can be performed using several
standard protocols such as:
 SOAP –Web Services
 XML su HTTPS Get-Post
 FTP
 UMTS / GPRS / GSM
 VoIP
 PSTN …
Software
 Linux Operating System
 Virtual Iron
 JAVA, PHP5
 PostGre SQL, MySQL, Oracle
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Operation Reliability
 High throughput: Able to manage big volumes with high
peaks :
 Phone: over then 1.740 lines
 Internet: 30 Mbps with optical fiber
 Mobile: SMS & MMS gateway with Italian and
international Operators & Aggregators
 Quality: professional management 24/7
 Personalization: Each solution can be configured
following client’s specific needs.
 Modularity and scalability: Each service is modular and scalable upon specific
requirement of future needs
 Security: All systems are redundant, Database mirroring e automatic back-up grant data
protection and accessibility. Automatic multi-channel alert system 24/7.
 Power Supply: UPS and Auxiliary power unit with 100Kw power in case of black out
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Edistar
Web
www.edistar.com
E-mail: info@edistar.com
Headquarter
Via dell’Artigianato, 1 - 31050 Vedelago (TV)
Tel. +39 0423 7331 | Fax: +39 0423 733133
Videoconference:
Ip 81.208.98.249 - Isdn +39 0423 400107
Sede Commerciale
Piazza IV Novembre 6 - 20124 MILANO
Tel. +39 02.66.71.61.85 | Fax: +39 02.67.38.21.49
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