SlideShare a Scribd company logo
1 of 25
Download to read offline
The Perfect Storm: Separation,
changing CRO and
implementing a workflow driven
compound management supply
What you’ll learn
• Challenges of implementing a hybrid
compound management workflow
– Transitioning from legacy systems
– Implementing new workflow
– Meeting timelines
• Opportunities of workflow approach
• Experiences from delivery
Overview
Customer
Problem
Approach
• New company launched
as spin out
• Operates across 120
Countries
• Multiple research sites
• Separation
• New systems
• Improved workflow
• COTS Platform
• Integrations
• Enhancements
• Customizations
Key Challenges
Separating physical inventory
• Changing CRO
• Managing dispatch and receipt process
Transition from legacy systems
• Retraining
• Changing expectations
Building new processes
• Project driven workflow
• Tactical workflow with CRO
Separation
• Zoetis Recent spin-out from Pfizer
• Separate compound collection
• Need to clearly designate IP ownership
• Transition from CRO powder store to
another CRO powder store with a fixed
date and financial penalties
Transition from legacy systems
• Legacy systems
– In house built only for inventory tracking
and ordering
– Orders associated with projects so limited
metrics reporting
• Deadlines
– Must be ready for transition from CRO
– Hard system retirement dates
Building new processes
Compound Management
• Powder process
– Dispatch
– Receipt
– Solubilization
• Liquid process
– Ordering
– Stamping
– Dilutions (ARPs)
Assay workflow
• Assay Request
– Screening
– In vivo
– Integrated supply
chain
• Project Cascades
– Progression
– Automation
Tracking demand from project teams &
evaluating availability
Assay Planning
Ordering and Delivery
Task management and scheduling
Workflow Requirements
Confidential
Time challenges
Powders
Liquids
Requests
Results
Workflow
2014
Powders live
at new CRO
2015
Legacy
Software Off
Project Phases
Powders
Liquids
Requests
Results
Workflow
BioRails Selection
Commercial Off-The-Shelf platform
• PTO – Assay Requesting
• AP – Assay Planning & Ordering
• DM – Data management
• Inventory – Plate and vial operations
Integration with Biovia
• ELN & Chemreg
Delivery experience
Confidential
Powders
From offsite CRO
• Search
• Evaluate
• Order powder tubes
from CRO
Dispatch & Receive Orders
With Barcode scanner integration
Migration Challenges
• Inaccurate inventory
• Legacy naming conventions (aliases and synonyms)
• Transfer all the physical inventory
from one CRO to another and get
registered in the allotted time
• Coordinating integration
– CRO – wrapping 3rd Party CM Software
– Customer – onsite testing and validation
Assay Workflow
Request Plan Execute Decision
Orders from assay workflow
Local Compound Management
• Tubes
• Racks
• Plates
Racks and Plates
Liquid
Workflow
Workflow Challenges
• Interface to Hamilton robotics
– Leveraged Morphit and web services
– Quick uptake by scientists
• Managing updates and keeping virtual
and real inventory synchronized
• Support for barcoding and physical
transfer
Inventory operations
• Dissolution
• Plate transfers
• Quad mapping
• Stamping
• Dilution series
Assay and Study Request
Compound progression
Requesting
Confidential
Request workflow
• Required careful thought about how to
setup assays
• Review concepts of protocol and assay
• Think differently about the tools and
workflow used to execute assays
– Compound management
– Assay scientists
– Project teams
Requesting results for assays to drive
progression
Experiences
1. Successfully applied an agile approach
to meeting deadlines
2. Realized integrated laboratory
workflows
3. Mutual strong “partnership”
4. Allowed a more strategic approach to
workflow focused on project goals
– Look beyond tactical issues
– Keeps everyone engaged
KPI
Acknowledgements
Website: http://www.edge-ka.com/
The Edge Head Quarters, Guildford, Surrey, UK
Email: info@edge-ka.com Telephone: +44 (0) 2380 411 098
Zoetis team
• Annie Janssen
• Eric Norby
• Daniel Stamp
• John Ott
• David Opdycke
Edge Team
• Andrew Lemon
• Heiko Webers
• Emma Wallace

More Related Content

Similar to IQPC Compound Management 2015

Making the Move to an Enterprise Clinical Trial Management System
Making the Move to an Enterprise Clinical Trial Management SystemMaking the Move to an Enterprise Clinical Trial Management System
Making the Move to an Enterprise Clinical Trial Management SystemPerficient
 
April 20 Briefing With Team
April 20 Briefing With TeamApril 20 Briefing With Team
April 20 Briefing With TeamWilliam Francis
 
Clinical Trial Supply Management with Siebel CTMS
Clinical Trial Supply Management with Siebel CTMSClinical Trial Supply Management with Siebel CTMS
Clinical Trial Supply Management with Siebel CTMSPerficient
 
Clinical Supply Management with Siebel Clinical
Clinical Supply Management with Siebel ClinicalClinical Supply Management with Siebel Clinical
Clinical Supply Management with Siebel ClinicalPerficient
 
Continuous validation of office 365
Continuous validation of office 365Continuous validation of office 365
Continuous validation of office 365Montrium
 
Clinical Trial Management Systems 101
Clinical Trial Management Systems 101Clinical Trial Management Systems 101
Clinical Trial Management Systems 101Perficient
 
An Introduction to Clinical Study Migrations
An Introduction to Clinical Study MigrationsAn Introduction to Clinical Study Migrations
An Introduction to Clinical Study MigrationsPerficient, Inc.
 
Exploring Metrics in Siebel Clinical
Exploring Metrics in Siebel ClinicalExploring Metrics in Siebel Clinical
Exploring Metrics in Siebel ClinicalPerficient
 
CNH Reman Rolling Out PLM
CNH Reman Rolling Out PLMCNH Reman Rolling Out PLM
CNH Reman Rolling Out PLMAras
 
Migration Concentrate
Migration ConcentrateMigration Concentrate
Migration ConcentrateInnoTech
 
Why Pipelines Matter
Why Pipelines MatterWhy Pipelines Matter
Why Pipelines MatterMichael Ducy
 
A Pragmatic Approach to REDCap Validation
A Pragmatic Approach to REDCap ValidationA Pragmatic Approach to REDCap Validation
A Pragmatic Approach to REDCap ValidationRick Watts
 

Similar to IQPC Compound Management 2015 (20)

Making the Move to an Enterprise Clinical Trial Management System
Making the Move to an Enterprise Clinical Trial Management SystemMaking the Move to an Enterprise Clinical Trial Management System
Making the Move to an Enterprise Clinical Trial Management System
 
April 20 Briefing With Team
April 20 Briefing With TeamApril 20 Briefing With Team
April 20 Briefing With Team
 
Clinical Trial Supply Management with Siebel CTMS
Clinical Trial Supply Management with Siebel CTMSClinical Trial Supply Management with Siebel CTMS
Clinical Trial Supply Management with Siebel CTMS
 
Clinical Supply Management with Siebel Clinical
Clinical Supply Management with Siebel ClinicalClinical Supply Management with Siebel Clinical
Clinical Supply Management with Siebel Clinical
 
Oracle SCM Training Online
Oracle SCM Training OnlineOracle SCM Training Online
Oracle SCM Training Online
 
UPMC
UPMCUPMC
UPMC
 
Continuous validation of office 365
Continuous validation of office 365Continuous validation of office 365
Continuous validation of office 365
 
Clinical Trial Management Systems 101
Clinical Trial Management Systems 101Clinical Trial Management Systems 101
Clinical Trial Management Systems 101
 
Cloud Strategy
Cloud StrategyCloud Strategy
Cloud Strategy
 
LIMS
LIMSLIMS
LIMS
 
An Introduction to Clinical Study Migrations
An Introduction to Clinical Study MigrationsAn Introduction to Clinical Study Migrations
An Introduction to Clinical Study Migrations
 
Enabling Digital Transformation in Life Sciences Industry
Enabling Digital Transformation in Life Sciences IndustryEnabling Digital Transformation in Life Sciences Industry
Enabling Digital Transformation in Life Sciences Industry
 
Exploring Metrics in Siebel Clinical
Exploring Metrics in Siebel ClinicalExploring Metrics in Siebel Clinical
Exploring Metrics in Siebel Clinical
 
Oracle SCM Online Training
Oracle SCM Online TrainingOracle SCM Online Training
Oracle SCM Online Training
 
Oracle SCM Online Training
Oracle SCM Online TrainingOracle SCM Online Training
Oracle SCM Online Training
 
CNH Reman Rolling Out PLM
CNH Reman Rolling Out PLMCNH Reman Rolling Out PLM
CNH Reman Rolling Out PLM
 
Migration Concentrate
Migration ConcentrateMigration Concentrate
Migration Concentrate
 
Why Pipelines Matter
Why Pipelines MatterWhy Pipelines Matter
Why Pipelines Matter
 
A Pragmatic Approach to REDCap Validation
A Pragmatic Approach to REDCap ValidationA Pragmatic Approach to REDCap Validation
A Pragmatic Approach to REDCap Validation
 
Oracle SCM Online Training by PERUSE
Oracle SCM Online Training by PERUSEOracle SCM Online Training by PERUSE
Oracle SCM Online Training by PERUSE
 

Recently uploaded

Rohini Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Rohini Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...Rohini Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Rohini Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...ddev2574
 
Housewife Call Girls Nandini Layout - Phone No 7001305949 For Ultimate Sexual...
Housewife Call Girls Nandini Layout - Phone No 7001305949 For Ultimate Sexual...Housewife Call Girls Nandini Layout - Phone No 7001305949 For Ultimate Sexual...
Housewife Call Girls Nandini Layout - Phone No 7001305949 For Ultimate Sexual...narwatsonia7
 
Gurgaon Sector 68 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few ...
Gurgaon Sector 68 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few ...Gurgaon Sector 68 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few ...
Gurgaon Sector 68 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few ...ggsonu500
 
Russian Escorts Delhi | 9711199171 | all area service available
Russian Escorts Delhi | 9711199171 | all area service availableRussian Escorts Delhi | 9711199171 | all area service available
Russian Escorts Delhi | 9711199171 | all area service availablesandeepkumar69420
 
Low Rate Call Girls In Bommanahalli Just Call 7001305949
Low Rate Call Girls In Bommanahalli Just Call 7001305949Low Rate Call Girls In Bommanahalli Just Call 7001305949
Low Rate Call Girls In Bommanahalli Just Call 7001305949ps5894268
 
Biology class 12 assignment neet level practise chapter wise
Biology class 12 assignment neet level practise chapter wiseBiology class 12 assignment neet level practise chapter wise
Biology class 12 assignment neet level practise chapter wiseNAGKINGRAPELLY
 
9711199012 Najafgarh Call Girls ₹5.5k With COD Free Home Delivery
9711199012 Najafgarh Call Girls ₹5.5k With COD Free Home Delivery9711199012 Najafgarh Call Girls ₹5.5k With COD Free Home Delivery
9711199012 Najafgarh Call Girls ₹5.5k With COD Free Home Deliverymarshasaifi
 
Pregnancy and Breastfeeding Dental Considerations.pptx
Pregnancy and Breastfeeding Dental Considerations.pptxPregnancy and Breastfeeding Dental Considerations.pptx
Pregnancy and Breastfeeding Dental Considerations.pptxcrosalofton
 
Call Girls Dwarka 9999965857 Cheap & Best with original Photos
Call Girls Dwarka 9999965857 Cheap & Best with original PhotosCall Girls Dwarka 9999965857 Cheap & Best with original Photos
Call Girls Dwarka 9999965857 Cheap & Best with original Photosparshadkalavatidevi7
 
Hi,Fi Call Girl In Marathahalli - 7001305949 with real photos and phone numbers
Hi,Fi Call Girl In Marathahalli - 7001305949 with real photos and phone numbersHi,Fi Call Girl In Marathahalli - 7001305949 with real photos and phone numbers
Hi,Fi Call Girl In Marathahalli - 7001305949 with real photos and phone numbersnarwatsonia7
 
SARS (SEVERE ACUTE RESPIRATORY SYNDROME).pdf
SARS (SEVERE ACUTE RESPIRATORY SYNDROME).pdfSARS (SEVERE ACUTE RESPIRATORY SYNDROME).pdf
SARS (SEVERE ACUTE RESPIRATORY SYNDROME).pdfDolisha Warbi
 
Russian Call Girls Delhi Cantt | 9711199171 | High Profile -New Model -Availa...
Russian Call Girls Delhi Cantt | 9711199171 | High Profile -New Model -Availa...Russian Call Girls Delhi Cantt | 9711199171 | High Profile -New Model -Availa...
Russian Call Girls Delhi Cantt | 9711199171 | High Profile -New Model -Availa...satishsharma69855
 
Soft Toric contact lens fitting (NSO).pptx
Soft Toric contact lens fitting (NSO).pptxSoft Toric contact lens fitting (NSO).pptx
Soft Toric contact lens fitting (NSO).pptxJasmin Modi
 
Call Girls Laxmi Nagar 9999965857 Cheap and Best with original Photos
Call Girls Laxmi Nagar 9999965857 Cheap and Best with original PhotosCall Girls Laxmi Nagar 9999965857 Cheap and Best with original Photos
Call Girls Laxmi Nagar 9999965857 Cheap and Best with original Photosparshadkalavatidevi7
 
Models Call Girls Electronic City | 7001305949 At Low Cost Cash Payment Booking
Models Call Girls Electronic City | 7001305949 At Low Cost Cash Payment BookingModels Call Girls Electronic City | 7001305949 At Low Cost Cash Payment Booking
Models Call Girls Electronic City | 7001305949 At Low Cost Cash Payment Bookingnarwatsonia7
 
Low Vision Case (Nisreen mokhanawala).pptx
Low Vision Case (Nisreen mokhanawala).pptxLow Vision Case (Nisreen mokhanawala).pptx
Low Vision Case (Nisreen mokhanawala).pptxShubham
 
Call Girl Service ITPL - [ Cash on Delivery ] Contact 7001305949 Escorts Service
Call Girl Service ITPL - [ Cash on Delivery ] Contact 7001305949 Escorts ServiceCall Girl Service ITPL - [ Cash on Delivery ] Contact 7001305949 Escorts Service
Call Girl Service ITPL - [ Cash on Delivery ] Contact 7001305949 Escorts Servicenarwatsonia7
 
2025 Inpatient Prospective Payment System (IPPS) Proposed Rule
2025 Inpatient Prospective Payment System (IPPS) Proposed Rule2025 Inpatient Prospective Payment System (IPPS) Proposed Rule
2025 Inpatient Prospective Payment System (IPPS) Proposed RuleShelby Lewis
 
Globalny raport: „Prawdziwe piękno 2024" od Dove
Globalny raport: „Prawdziwe piękno 2024" od DoveGlobalny raport: „Prawdziwe piękno 2024" od Dove
Globalny raport: „Prawdziwe piękno 2024" od Doveagatadrynko
 

Recently uploaded (20)

Rohini Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Rohini Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...Rohini Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
Rohini Sector 6 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few Cl...
 
Housewife Call Girls Nandini Layout - Phone No 7001305949 For Ultimate Sexual...
Housewife Call Girls Nandini Layout - Phone No 7001305949 For Ultimate Sexual...Housewife Call Girls Nandini Layout - Phone No 7001305949 For Ultimate Sexual...
Housewife Call Girls Nandini Layout - Phone No 7001305949 For Ultimate Sexual...
 
Gurgaon Sector 68 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few ...
Gurgaon Sector 68 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few ...Gurgaon Sector 68 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few ...
Gurgaon Sector 68 Call Girls ( 9873940964 ) Book Hot And Sexy Girls In A Few ...
 
Russian Escorts Delhi | 9711199171 | all area service available
Russian Escorts Delhi | 9711199171 | all area service availableRussian Escorts Delhi | 9711199171 | all area service available
Russian Escorts Delhi | 9711199171 | all area service available
 
Russian Call Girls South Delhi 9711199171 discount on your booking
Russian Call Girls South Delhi 9711199171 discount on your bookingRussian Call Girls South Delhi 9711199171 discount on your booking
Russian Call Girls South Delhi 9711199171 discount on your booking
 
Low Rate Call Girls In Bommanahalli Just Call 7001305949
Low Rate Call Girls In Bommanahalli Just Call 7001305949Low Rate Call Girls In Bommanahalli Just Call 7001305949
Low Rate Call Girls In Bommanahalli Just Call 7001305949
 
Biology class 12 assignment neet level practise chapter wise
Biology class 12 assignment neet level practise chapter wiseBiology class 12 assignment neet level practise chapter wise
Biology class 12 assignment neet level practise chapter wise
 
9711199012 Najafgarh Call Girls ₹5.5k With COD Free Home Delivery
9711199012 Najafgarh Call Girls ₹5.5k With COD Free Home Delivery9711199012 Najafgarh Call Girls ₹5.5k With COD Free Home Delivery
9711199012 Najafgarh Call Girls ₹5.5k With COD Free Home Delivery
 
Pregnancy and Breastfeeding Dental Considerations.pptx
Pregnancy and Breastfeeding Dental Considerations.pptxPregnancy and Breastfeeding Dental Considerations.pptx
Pregnancy and Breastfeeding Dental Considerations.pptx
 
Call Girls Dwarka 9999965857 Cheap & Best with original Photos
Call Girls Dwarka 9999965857 Cheap & Best with original PhotosCall Girls Dwarka 9999965857 Cheap & Best with original Photos
Call Girls Dwarka 9999965857 Cheap & Best with original Photos
 
Hi,Fi Call Girl In Marathahalli - 7001305949 with real photos and phone numbers
Hi,Fi Call Girl In Marathahalli - 7001305949 with real photos and phone numbersHi,Fi Call Girl In Marathahalli - 7001305949 with real photos and phone numbers
Hi,Fi Call Girl In Marathahalli - 7001305949 with real photos and phone numbers
 
SARS (SEVERE ACUTE RESPIRATORY SYNDROME).pdf
SARS (SEVERE ACUTE RESPIRATORY SYNDROME).pdfSARS (SEVERE ACUTE RESPIRATORY SYNDROME).pdf
SARS (SEVERE ACUTE RESPIRATORY SYNDROME).pdf
 
Russian Call Girls Delhi Cantt | 9711199171 | High Profile -New Model -Availa...
Russian Call Girls Delhi Cantt | 9711199171 | High Profile -New Model -Availa...Russian Call Girls Delhi Cantt | 9711199171 | High Profile -New Model -Availa...
Russian Call Girls Delhi Cantt | 9711199171 | High Profile -New Model -Availa...
 
Soft Toric contact lens fitting (NSO).pptx
Soft Toric contact lens fitting (NSO).pptxSoft Toric contact lens fitting (NSO).pptx
Soft Toric contact lens fitting (NSO).pptx
 
Call Girls Laxmi Nagar 9999965857 Cheap and Best with original Photos
Call Girls Laxmi Nagar 9999965857 Cheap and Best with original PhotosCall Girls Laxmi Nagar 9999965857 Cheap and Best with original Photos
Call Girls Laxmi Nagar 9999965857 Cheap and Best with original Photos
 
Models Call Girls Electronic City | 7001305949 At Low Cost Cash Payment Booking
Models Call Girls Electronic City | 7001305949 At Low Cost Cash Payment BookingModels Call Girls Electronic City | 7001305949 At Low Cost Cash Payment Booking
Models Call Girls Electronic City | 7001305949 At Low Cost Cash Payment Booking
 
Low Vision Case (Nisreen mokhanawala).pptx
Low Vision Case (Nisreen mokhanawala).pptxLow Vision Case (Nisreen mokhanawala).pptx
Low Vision Case (Nisreen mokhanawala).pptx
 
Call Girl Service ITPL - [ Cash on Delivery ] Contact 7001305949 Escorts Service
Call Girl Service ITPL - [ Cash on Delivery ] Contact 7001305949 Escorts ServiceCall Girl Service ITPL - [ Cash on Delivery ] Contact 7001305949 Escorts Service
Call Girl Service ITPL - [ Cash on Delivery ] Contact 7001305949 Escorts Service
 
2025 Inpatient Prospective Payment System (IPPS) Proposed Rule
2025 Inpatient Prospective Payment System (IPPS) Proposed Rule2025 Inpatient Prospective Payment System (IPPS) Proposed Rule
2025 Inpatient Prospective Payment System (IPPS) Proposed Rule
 
Globalny raport: „Prawdziwe piękno 2024" od Dove
Globalny raport: „Prawdziwe piękno 2024" od DoveGlobalny raport: „Prawdziwe piękno 2024" od Dove
Globalny raport: „Prawdziwe piękno 2024" od Dove
 

IQPC Compound Management 2015

  • 1. The Perfect Storm: Separation, changing CRO and implementing a workflow driven compound management supply
  • 2. What you’ll learn • Challenges of implementing a hybrid compound management workflow – Transitioning from legacy systems – Implementing new workflow – Meeting timelines • Opportunities of workflow approach • Experiences from delivery
  • 3. Overview Customer Problem Approach • New company launched as spin out • Operates across 120 Countries • Multiple research sites • Separation • New systems • Improved workflow • COTS Platform • Integrations • Enhancements • Customizations
  • 4. Key Challenges Separating physical inventory • Changing CRO • Managing dispatch and receipt process Transition from legacy systems • Retraining • Changing expectations Building new processes • Project driven workflow • Tactical workflow with CRO
  • 5. Separation • Zoetis Recent spin-out from Pfizer • Separate compound collection • Need to clearly designate IP ownership • Transition from CRO powder store to another CRO powder store with a fixed date and financial penalties
  • 6. Transition from legacy systems • Legacy systems – In house built only for inventory tracking and ordering – Orders associated with projects so limited metrics reporting • Deadlines – Must be ready for transition from CRO – Hard system retirement dates
  • 7. Building new processes Compound Management • Powder process – Dispatch – Receipt – Solubilization • Liquid process – Ordering – Stamping – Dilutions (ARPs) Assay workflow • Assay Request – Screening – In vivo – Integrated supply chain • Project Cascades – Progression – Automation
  • 8. Tracking demand from project teams & evaluating availability Assay Planning Ordering and Delivery Task management and scheduling Workflow Requirements Confidential
  • 11. BioRails Selection Commercial Off-The-Shelf platform • PTO – Assay Requesting • AP – Assay Planning & Ordering • DM – Data management • Inventory – Plate and vial operations Integration with Biovia • ELN & Chemreg Delivery experience Confidential
  • 12. Powders From offsite CRO • Search • Evaluate • Order powder tubes from CRO
  • 13. Dispatch & Receive Orders With Barcode scanner integration
  • 14. Migration Challenges • Inaccurate inventory • Legacy naming conventions (aliases and synonyms) • Transfer all the physical inventory from one CRO to another and get registered in the allotted time • Coordinating integration – CRO – wrapping 3rd Party CM Software – Customer – onsite testing and validation
  • 15. Assay Workflow Request Plan Execute Decision
  • 16. Orders from assay workflow Local Compound Management • Tubes • Racks • Plates
  • 19. Workflow Challenges • Interface to Hamilton robotics – Leveraged Morphit and web services – Quick uptake by scientists • Managing updates and keeping virtual and real inventory synchronized • Support for barcoding and physical transfer
  • 20. Inventory operations • Dissolution • Plate transfers • Quad mapping • Stamping • Dilution series
  • 21. Assay and Study Request Compound progression Requesting Confidential
  • 22. Request workflow • Required careful thought about how to setup assays • Review concepts of protocol and assay • Think differently about the tools and workflow used to execute assays – Compound management – Assay scientists – Project teams Requesting results for assays to drive progression
  • 23. Experiences 1. Successfully applied an agile approach to meeting deadlines 2. Realized integrated laboratory workflows 3. Mutual strong “partnership” 4. Allowed a more strategic approach to workflow focused on project goals – Look beyond tactical issues – Keeps everyone engaged
  • 24. KPI
  • 25. Acknowledgements Website: http://www.edge-ka.com/ The Edge Head Quarters, Guildford, Surrey, UK Email: info@edge-ka.com Telephone: +44 (0) 2380 411 098 Zoetis team • Annie Janssen • Eric Norby • Daniel Stamp • John Ott • David Opdycke Edge Team • Andrew Lemon • Heiko Webers • Emma Wallace