1. HealthLiteracyWorking Group Best Practices: Approaches to Assessment Peggy Sissel-Phelan, Ed.D. December 1, 2010

2. Health Literacy Defined Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008)

3. Health Literacy Operationalized ROLES Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008) Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008) Health literacy allows the public and personnel working in all health-related contextsto find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008)

4. Health Literacy Operationalized METHODS ROLES Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008) Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008)

5. Health Literacy Operationalized ROLES METHODS OUTCOMES Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order to live healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008) Health literacy allows the public and personnel working in all health-related contexts to find, understand, evaluate, communicate, and use information. Health literacy is the use of a wide range of skills that improve the ability of people to act on information in order tolive healthier lives. These skills include reading, writing, listening, speaking, numeracy, and critical analysis, as well as communication and interaction skills. (Calgary Charter on Health Literacy, 2008)

7. Access/Navigation

8. Prevention/Treatment

9. Chronic/Acute

11. Decoding

12. Inferring

13. Formulating questions

15. Access/Navigation

16. Prevention/Treatment

17. Chronic/Acute

19. Decoding

20. Inferring

21. Formulating questions

23. Access/Navigation

24. Prevention/Treatment

25. Chronic/Acute

27. Decoding

28. Inferring

29. Formulating questions

31. Components of Best Practices Methods Cultural Competency Roles Outcomes

32. Components of Best Practice Methods Cultural Competency Roles Outcomes Tools Training Systems

33. Components of Best Practice Tools Cultural Competency TrainingSystems Materials Means Supports & Services Clinical Interaction Policies Processes

34. Components of Best Practice Tools Plain Language

35. Plain Language and Health Addresses varied health contexts in accessible ways so patients are better able to Locate Decode Question Understand Health Information

36. Plain Language and Health Passive sentences Long paragraphs Poly-syllable words Clinical language Past/mixed tense 3rd person (they, s/he) Active sentences Short paragraphs Mono or bi-syllable Colloquial language Present tense 2nd or 1st person (you, I)

38. All “covered documents” issued to public

39. ~ Letters, publications, forms, notices, instructions

40. ~ Anything relevant to federal benefits or requirements

42. Plain Language http://www.nih.gov/clearcommunication/plainlanguage.htm