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RMQC 2013: The Essentials of Change
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RMQC 2013: The Essentials of Change

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This 2013 presentation at the Rocky Mountain Quality Conference examines John Kotter's work on change management in the context of major Lean Six Sigma initiatives. "See-feel-change" is a more …

This 2013 presentation at the Rocky Mountain Quality Conference examines John Kotter's work on change management in the context of major Lean Six Sigma initiatives. "See-feel-change" is a more powerful motivator than "analyze-think-change."

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  • 1. The Essentials of Change Ed Powers, COO The Giving Plan, LLC www.g2gcollection.com Ed.Powers@thegivingplan.com 970-235-0078 Rocky Mountain Quality Conference 2013
  • 2. Lean Six Sigma Presentation
  • 3. Lean Six Sigma Presentation 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Performance
  • 4. Lean Six Sigma Presentation 0% 20% 40% 60% 80% 100% 120% 0 1 2 3 4 5 6 A B C D E F Factors
  • 5. Lean Six Sigma Presentation Proposed solution: • 3x faster • 70% reduction in cost • 8:1 ROI
  • 6. A few months later…
  • 7. John Kotter • Professor of Leadership, Emeritus at the Harvard Business School • Co-founded Kotter International • 20 years studying leadership and change
  • 8. Kotter’s Assertion Source: Kotter, J. P. and Cohen, D.S. (2002). The Heart of Change: Real-Life Stories of How People Change Their Organizations “People change what they do less because they are given analysis that shifts their thinking than because they are shown a truth that influences their feelings… The flow of see-feel-change is more powerful than that of analysis-think-change.”
  • 9. Why? Innovators LaggardsEarly Adopters Early Majority Late Majority Source: Rogers, E.M. (2003). Diffusion of innovations.
  • 10. Emotional Reactions
  • 11. Deming Was Right... Again! “Remove barriers that rob people of pride of workmanship.” Source: Deming, W. E, (1982) Out of the Crisis
  • 12. Other Examples • Show a videotape or play a phone recording from an angry customer • Display a photographic montage of piles of company waste in a landfill • Read aloud anonymous comments from the employee survey • Watch a user struggling to learn your new software application over a remote TV link
  • 13. Exercise • Get acquainted • Discuss current or new projects that are (or may suffer from) losing momentum • Brainstorm creative ways to “show,” not “tell,” that can prompt people to act • Choose the best example • Present
  • 14. Kotter’s 8-Step Process 1. Increase urgency 2. Build the guiding team 3. Get the vision right 4. Communicate for buy-in 5. Empower action 6. Create short-term wins 7. Don’t let up 8. Make change stick
  • 15. Volunteer with RMPEx! www.rmpex.org
  • 16. Examiner Benefits • Learning • Networking • Giving back! Contact Jim Walker, Award Program Director: DrJimW@hotmail.com www.rmpex.org
  • 17. Summary • Remember Kotter: “The flow of see-feel- change is more powerful than that of analysis-think-change.” • Show, then tell • Lead the change • Consider volunteering with Rocky Mountain Performance Excellence (www.rmpex.org)