Making Work Work (Final)

Moving beyond the inherent conflict of new collaboration models

technology practices collaboration globalization

trans-disciplinary production is concurrent, not sequential

New York <--> New Delhi SharePoint (for better or for worse) Google docs, BaseCamp skype, tele conferencing, web conferencing

culture clash variety of communication styles communication hiccups: lingual and cultural many insecurities (trigger defensiveness)

Intensity Time Problem emerges Sides Form Positions Harden Communication Stops Resources are Committed Conflict goes Outside the Community Perceptions become Distorted Sense of Crisis Emerges

competition collaboration compromise avoidance accommodation Assessment Online: http://www.career-intelligence.com/assessment/tki.asp

assertive uncooperative goal: win satisfy own concerns at other’s expense

assertive cooperative goal: find a win-win solution the solution satisfies everyone’s concerns

intermediate in assertiveness intermediate in cooperativeness goal: find a middle ground an acceptable settlement partially satisfies all parties’ concerns.

unassertive uncooperative goal: delay sidestepping the conflict without satisfying anyone’s concerns.

unassertive cooperative goal: yield attempt to satisfy the other person’s concerns at the expense of your own

Competition Collaboration Compromise Avoidance Accommodation High aggressiveness Low aggressiveness Low Cooperation High Cooperation Concern for Self Concern for Others