Content Management and Change; love it, hate it, master it


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Webinar presented by X-Pubs on January 23, 2007.
Discusses the cultural and procedural impact on human performance and how to prepare and overcome the challenges

Published in: Business, Technology
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  • Who am I - what do I do? My name is Emma Hamer, and I’m a change and performance management consultant. What that means, is that I help organizations figure out why they aren’t getting the benefits or the improved performance they expected when they put in a new system. While the technology is often blamed, in fact technology factors in for only about 10% in the successful implementation of a new system; the remaining 90% is about procedural change ( how things get done) and cultural and behavioral change ( who gets things done). I work with the directly impacted users to help them make the adjustments that will enable them to transition successfully to a new situation. I was a tech pubs manager for years and I understand the environment, I am familiar with the challenges, and I’m utterly fascinated by the game-changing aspects of Enterprise Content Management. My fascination comes from my interest in customer-centric communication; I come to CM from a Six Sigma perspective - where all business processes are evaluated and if necessary redesigned to create frictionless interaction with the customer - to anticipate and meet customer expectations. What ERP did for supply chain management and cost control, I believe CMS will do for customer relations. And the organizations with the best personalized customer service will be the ones that can maintain competitive advantage.
  • Content Management and Change; love it, hate it, master it

    1. 1. CMS and Change: love it. hate it. master it. Scott Abel of interviews leading performance management consultant Emma Hamer in this one-hour web conversation about content management and the often overlooked topic of change.
    2. 2. Why Change? we really have to?
    3. 3. Why does change hurt?
    4. 4. Why does change hurt? (cont’d)
    5. 5. What is this going to cost us? Business concern # 1
    6. 6. What’s in it for the business? Business concern # 2
    7. 7. There is no silver bullet Change requires change.
    8. 8. How do we prepare for change? Corporate responsibility
    9. 9. What does this mean for me? Employee concern # 1
    10. 10. How do I prepare for change? Learn everything you can. Develop new skills.
    11. 11. Questions? Email in now or after the show: [email_address]
    12. 12. Resources Emma Hamer [email_address] Scott Abel [email_address] X-Pubs [email_address] CMProfessionals [email_address]