KTH seminar on benchmarking on elearning, Stlm2011

1. INTERNATIONAL BENCHMARKING OF E-LEARNING AT LUND UNIVERSITY, SWEDEN - an emerging conceptual framework

2. Ebba Ossiannilsson Lund University, SE and Department Industrial Engineering and Management Oulu University, FI Footprints W:www.lu.se, www.oulu.fi E:Ebba.Ossiannilsson@ced.lu.se E:Ebba.Ossiannilsson@oulu.fi FB:Ebba Ossiannilsson T:@EbbaOssian Phone: +4670995448 S:http://www.slideshare.net/EbbaOssiann

3. Lund University – a hub for innovation and internationalisation

4. Outline Benchmarking The benchmarking projects Workingmethod Excellence and qualitycriteria An emergingconceptualframework

5. Benchmarking, some definitions Benchmarking is an exemplar-driven teleological process operating within an organization [sic] with the objective of intentionally changing an existing state of affairs into a superior state of affairs. (Moriarty, 2008, p. 30). …the ´locus´ of benchmarking lies between the current and desirable states of affairs and contributes to the transformation processes that realise these improvements. (Moriarty and Smallman, 2009, p. 484) ...is a technique, method, process, activity, incentive, or reward which conventional wisdom regards as more effective at delivering a particular outcome than any other technique, method, process, etc. when applied to a particular condition or circumstance

6. Benchmarking “The locus of benchmarking lies between the current and desirable states of affairs and contributes to the transformation process that realizes these improvements.” Moriarty & Smallman (2009) En route to a theory on benchmarking

7. The Benhmarking process Ossiannilsson, E. (2011). Findings from European benchmarking exercises on e-learning: value and impact. CreativeEducation. Manuscript in press.

8. Self evaluation for quality enhancement benchmark-careers.com

10. EADTU, E-xcellence+

11. ESMU, Benchmarking eLearning exercise 2009

13. EADTU Benchmarks and indicators Strategic management Products; Curriculum design, Course design, Course delivery Support; Student and staff support

14. The Excellence project by the European Association of Distance Teaching Universities, EADTU http://www.eadtu.nl/e-xcellencelabel

15. Benchmarking e-learning in European universities …exercise on e-learning launched in the spring of 2009 …initiated by the University of Southern Denmark (SDU) and gathering a group of nine European universities. April 2009 - December 2009. …co-organisedby ESMU and European Association of Distance Teaching Universities (EADTU; www.eadtu.nl), combined ESMU’s collaborative benchmarking approach (benchmarking through a comparative exercise of good practices between universities) and EADTU’s more individually-oriented approach. EADTU’s E-xcellence online tool, consisting of a set of 33 e-learning benchmarks, was used as a starting point to the benchmarking exercise http://www.esmu.be/projects/94-benchmarking-elearning.html

16. The First dual-mode distance benchmarking club University of Leicester (coordinator) and University of Liverpool, UK, University of Southern Queensland, AU, Massey University, NZ, Thompson Rivers University, CA, and the Royal Institute of Technology, SE Tasks for Lund University, SE benchmark, in accordance with the detailed criteria consider the already defined and/or suggest any other critical success factors based on experience and results from EADTU's E-xcellence+ and ESMU's ELBE correlate Pick&Mix with those

20. PERSONALISATION Wheeler, 3 May 010, UNESCO

21. Learning in focus Search h Filter Review Interpret Network Reflect Create Some rights reserved by vanhookc

22. Benchmarking benefits and values Targets for improvements Strengthen identity, strategy, implementation Enhance reputation Respond to national indicators New standard for the sector Van Vught, F. (2008) A practical guide. Benchmarking in European Higher Education Self assess institutions Better understand the process Measure and compare Discover new ideas Obtain data to support decisionmaking

23. Observations and reflections Visions for learning in Europe in 2025 (Aceto et al., 2010) Tony Bates, revolution! Or rather evolution!(http://www.tonybates.ca) Wheeler, ”the threebigguns” (http://steve-wheeler.blogspot.com) COL-UNESCO 2011 IPTS

24. The Three P’s Pedagogy for the Networked Society Mc Loughlin & Lee (2008) The Three P’s Pedagogy for the Networked Society

25. Quality aspects on e-learning Personalization ”Recent research attests to a growingappreciation of control over the wholelearning process.” Participation ”… a greateremphasis on teacher-studentpartnership in learning, with teachers as co-learners.” Productivity ”Students are bothproducers and consumers (”prosumers”) of knowledge, ideas and artifacts.” Mc Loughlin & Lee (2008) The Three P’s Pedagogy for the Networked Society

26. Conclusion Personalization Networking Globalization/localisation or glocalisation Sustainability Student involvement Boundless education Lifelong learning Embedded and beyond….. Holistic and conceptual Formal/informallearning … will be some of the leading stars in this process, together with the indicators in the conceptual framework.

27. The EADTU E-xcellence Associates label LUMA-GIS och IIIEE, MPE at Lund University, SE, first in Europe The four areas of progress in eLearning

28. ©Ossiannilsson & Landgren, 2011

29. Benefits respond to national performance indicators and benchmarks self-assess institution strengthen institutional identity better understand the process enhance reputation measure and compare set new standards for the sector discover new ideas, set targets for improvement obtain data to support decision-making van Vught et al., (2008). A practical guide. Benchmarking in European HE. ESMU

30. Addedvalues Cultural issues. Commitment Attitudes Ubiquitous learning Passion Internal processes and involvement Quality enhancement Involvement Dedication Management and commitment. Collaboration and networking Reflection Courage The concept of rhizome The concept of becoming (Deleuze & Guattari 1987)

31. Limitations Time? Commitment? Benchmarks? Interpretations? Language? Who is involved?

32. Rhizomeperspectives S

33. The door is open … Whatnext? TIIM2011_ Oulu_Ebba Ossiannilsson 29 June 2011 Bild: WikimediaCommons, Push the button, CC BY SA

34. Thank you for your attention Ebba.Ossiannilsson@ced.lu.se