Improving workplaceperformance


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Improving workplaceperformance

  1. 1. Improving Performance in theWorkplace with Voice-EnabledNatural Language SolutionsHow are workers accessing information today, and how might thatimprove with the introduction of new technologies? 0
  2. 2. SummaryEasyAsk, the leader in natural language technologyand solutions, published a research report entitledImproving Performance in the Workplace withVoice-Enabled Natural Language Solutions onhow workers are accessing information today andhow performance in the workplace can beimproved with Siri-like solutions for the enterprise.This presentation highlights a few key findings fromthis report – for insight and full data, download thereport.The research suggests savings and businessbenefits to be considerable – organizations in theU.S. could realize more than $800 million dailysavings in wage costs alone.* 1
  3. 3. How many systems or applications mightyou access to do your job? 8% 9%58% access threeor more systems to 11%do their jobs None 24% One to Two 6% Three to Four Five to Six Seven to Nine 10 or more Dont know 15% 27% 2
  4. 4. How much time each day do you think youspend in systems or applications lookingfor answers or reports you need to performyour job? 7% 13%Half spendbetween 31minutes to more None 11%than 2 hours a 26% 1 to 10 minutesday looking for 11 to 30 minutesanswers or 31 minutes to 1 hour 1 to 2 hoursreports More than 2 hrs 15% Dont know 13% 15% 3
  5. 5. When looking to answer questions toperform your job, do you have easy accessto the right information? A quarter of respondents said 25% to 100% of the time they do not have easy access to the right information they need to perform their jobs 1% All the time (100 percent) 58% Most of the time (75-99 percent) 3% Other, please specify 26% 19% 4% Some of the time (25-74 percent) Little of the time (1-24 percent) Never 15% 4
  6. 6. Do you find it difficult to find the rightinformation to perform your job?48% find it 5%difficult to find 15%the right 12%information aquarter to all thetime All the time (100 percent) Most of the time (75-99 percent) Some of the time (25-74 percent) Little of the time (1-24 percent) Never 37% 31% 5
  7. 7. If you had to build If someone elseyour own, how builds reports fordifficult is it to build you, how long does itnew reports? take to get the new report? No one ever builds reports I would never build new for me <or> An hour or 1% reports less Up to ½ day Easy 9% 3%20% Other, please specify 11% Other, please specify 26% 15% 61% Very difficult 1 day19% 25% 42% 15% Somewhat difficult 44% 2 to 4 business days 8% 4% Mildly difficult 5 to 10 business days Building reports is difficult for workers and 42% of those that ask for help have to wait one day to more than 10 to get new reports 6
  8. 8. How difficult is it for you to access theappropriate existing reports?52% know that theycannot find all existingreports 7% I dont access reports I can find all reports 22% 30% Dont know 52% 19% I cant find any reports I can find some reports 19% I can find many reports 3% 7
  9. 9. When you have a new business question, do you typically ask a colleague or one of your organization’s software applications?Nearly three-quarters ofthe time a worker has anew business question,they interrupt acolleague to askquestions 7% Other, please specify 35% Dont know Neither 12% 72% Application 38% Both Application and colleague 7% Colleague 1% 8
  10. 10. When you have a new businessquestion… do you have the necessary do you typically know what technical skills to find the application to ask for answers? answers?Other, please specify Other, please specify Dont know Dont know No No Yes Yes 0% 10% 20% 30% 40% 50% 60% 0% 20% 40% 60% 80% Majority of workers know what systems to access and how to ask systems new business questions, but only 7% ask only systems or applications without also interrupting colleagues 9
  11. 11. If you had a Siri-like tool on your mobiledevice that connected to all of yourbusiness’ systems and applications, wouldit make it easier to perform you job? 1% 19% Yes No Don’t know 53% Other, please specify 27% 10
  12. 12. If you your colleagues could ask and receive answers to business questions via a natural language voice do you think that would add value to your interface on any company’s revenue and/or profitability? 1% mobile or computing No – neither Don’t know 28% device… 25% 46% 9% 34% Other, please specify Yes – revenue Yes – profitability 3% Yes – bothwould it make it easier to perform your job? Other, please specify do you think that would improve your customer’s experience and/or satisfaction? Don’t know No – neither 1% Don’t know No Other, please 23% 41% specify Yes 53% 9% Yes – customer 22% experience 0% 10% 20% 30% 40% 50% 60% 4% Yes – customer satisfaction Yes – both 11
  13. 13. If you could speak to your computingdevices to ask for information or answers,as you would speak to your colleagues,how much time do you think you couldsave in the average day?40% anticipate 11%saving 31 minutes None 22% Don’t knowto more than 2 13% 1 to 10 minuteshours each day, 63% 18% 11 to 30 minuteswith 63% expecting 31 minutes to 1 hourto save some 1 to 2 hours 14%amount of time 15% More that 2 hours 7% 12
  14. 14. If you had an application that could answermany of your questions via a voiceinterface, and also suggested otherrelevant existing reports, would that helpyou do your job more efficiently? 29%Nearly 30% are stillunsure, but of those 48% Yesthat know, most Noexpect improved Don’t knowefficiency 23% 13
  15. 15. What devices would you most likely preferto use a natural language voice interfacewith? Smart Phones Tablets ComputersOther, please Other, please Other, please specify specify specify Desktop Mac Blackberry Blackberry Desktop PC Android Android Laptop Mac iPhone iPad Laptop PC None None None 0% 10% 20% 30% 40% 0% 20% 40% 60% 0% 50% 100% While these results may represent ownership as of today, it is still significant because it is likely a snapshot of preference for the immediate future 14
  16. 16. How many computing devices do you own and/or use for work?The number of 30%devices peruser and 25%diversity ofcomputingdevices will 20%likely continueto grow – 15%complicatinginformationaccess, if 10%organizationsdo not plan 5%properly 0% None One Two Three to Five to Six Seven to 10 or more Don’t know Four Nine 15
  17. 17. What percentage of your working time isaway from a desk?85% spend someamount of timeaway from theirdesks, with 60%spending more than10% to 100% mobile 22% None 23% Don’t know 1 to 10 percent 61% 18% 11 to 25 percent 26 to 50 percent 2% 10% 51 to 75 percent 76 to 100 percent 15% 10% 16
  18. 18. About the Research EasyAsk initiated its workplace performance research in the first half of 2012 The independent research company Market Tools executed the survey • Market Tools uses validation and quality-assured sample to ensure a random sample of respondents 420 qualified responses within the U.S. across a wide range of roles, industries and organizational size Margin for error for the entire survey is +/- 4.8 percent at a 95 percent confidence level 17
  19. 19. Additional Resources Download the full research report here: To learn about EasyAsk Quiri, a Siri-like solution for the enterprise, go to For more information about EasyAsk, please visit 18
  20. 20. About EasyAsk Leader in natural language technology and solutions 300+ customers Software solutions include: – EasyAsk Quiri: Siri-like mobile access to enterprise information – EasyAsk Business Edition: intuitive query and analysis tools – EasyAsk eCommerce Edition: intelligent e-commerce search & navigation 19
  21. 21. Endnote* According to the Bureau of Labor Statistics, as of March 2012, there are132.166 million US workers with a mean wage of $23.29 and hour. A 2003Bureau of Labor study suggests that at least 55.5 percent of all US workersuse a computer at work. This would equate to at least 73,352,130 peopleusing computers at work in the US in May 2012. The EasyAsk BusinessUser survey found that 11 percent of respondents will save 1 to 10 min, 13percent will save 11 to 30 min, 18 percent will save 31 minutes to one hour,14 percent will save one to two hours, and 7 percent will save more than twohours every day. Total estimated savings is $800,656,592.48 per day. 20