Look Ma, No Hardware! 1
Look Ma, No Hardware!
How cloud-based IT apps are
making life easier for IT pros.
September 2013
F...
2 Spiceworks VoIT Report : September 2013
TABLE OF CONTENTS
01 WHO’S ON
BOARD?
02 JUST HOW MUCH CLOUD
ARE WE TALKING
ABOUT HERE?
03 WHAT’S THE
BIG WHOOP?
04 BUT, BU...
4 Spiceworks VoIT Report : September 2013
IT pros are finding that
cloud-based apps can make
their jobs easier, and they’r...
Look Ma, No Hardware! 5
INTRODUCTION
In past Voice of IT reports, we’ve taken
a peek at usage and trends around cloud-
bas...
6 Spiceworks VoIT Report : September 2013
01
WHO’S
ON BOARD?
So let’s look at the big three – online
backup, security and ...
Look Ma, No Hardware! 7
ADOPTION OF CLOUD-BASED IT APPS
8 Spiceworks VoIT Report : September 2013
02
JUST HOW MUCH
CLOUD ARE WE
TALKING ABOUT
HERE?
 Online backup, security and ...
Look Ma, No Hardware! 9
AMOUNT OF DATA IT PROS BACK UP (OR PLAN TO BACK UP) ONLINE
% OF DATA IT PROS BACK UP (OR PLAN TO B...
10 Spiceworks VoIT Report : September 2013
In the security category, data on total TBs
is harder to come by, but we do kno...
Look Ma, No Hardware! 11
FREQUENCY OF REVIEWING WEB HOSTING VENDORS SATISFACTION WITH CURRENT WEB HOSTING VENDOR
As for we...
12 Spiceworks VoIT Report : September 2013
03
WHAT’S THE
BIG WHOOP?
So, why are IT pros taking these critical
services and...
Look Ma, No Hardware! 13
BENEFITS OF USING AN ONLINE BACKUP SOLUTION
BENEFITS OF USING A CLOUD-BASED SECURITY SOLUTION
BEN...
14 Spiceworks VoIT Report : September 2013
04
BUT, BUT, BUT?
That’s not to say that cloud-based IT apps are
universally lo...
Look Ma, No Hardware! 15
TYPES OF DATA IT PROS BACK UP (OR PLAN TO BACK UP) ONLINE
For security and web hosting, IT pros w...
16 Spiceworks VoIT Report : September 2013
05
HOW DO YOU
CHOOSE?
When it comes to choosing a vendor for
these services, th...
Look Ma, No Hardware! 17
CONSIDERATIONS WHEN CHOOSING AN ONLINE BACKUP VENDOR	
CONSIDERATIONS WHEN CHOOSING A CLOUD-BASED ...
18 Spiceworks VoIT Report : September 2013
06
WHAT’S THE
TAKEAWAY?
As misunderstood and as buzzwordy as it
may be, “the cl...
Look Ma, No Hardware! 19
You’ve just read Spiceworks’version of data
gone spicy: Our answer to humdrum data. We
tackle the...
20 Spiceworks VoIT Report : September 2013
This report was sponsored by EarthLink.
EarthLink, Inc. (NASDAQ: ELNK) is a lea...
Look Ma, No Hardware! 21
The contents in this report are a result of primary research performed by Spiceworks. Unless othe...
How cloud-based IT apps are making life easier for IT pros - Spiceworks Voice of IT sponsored by EarthLink
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How cloud-based IT apps are making life easier for IT pros - Spiceworks Voice of IT sponsored by EarthLink

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In this report, we’re shining the spotlight on three specific areas where IT pros are making the most of cloud-based apps: online backup, security and web hosting. What our research shows is that IT pros have similar reasons for choosing cloud-based tools – namely, that it frees them from the burden of babysitting hardware and software night and day.

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How cloud-based IT apps are making life easier for IT pros - Spiceworks Voice of IT sponsored by EarthLink

  1. 1. Look Ma, No Hardware! 1 Look Ma, No Hardware! How cloud-based IT apps are making life easier for IT pros. September 2013 Free IT reports on today’s hottest tech topics and trends. Sponsored by:
  2. 2. 2 Spiceworks VoIT Report : September 2013
  3. 3. TABLE OF CONTENTS 01 WHO’S ON BOARD? 02 JUST HOW MUCH CLOUD ARE WE TALKING ABOUT HERE? 03 WHAT’S THE BIG WHOOP? 04 BUT, BUT, BUT? 05 HOW DO YOU CHOOSE? 06 WHAT’S THE TAKEAWAY? 07 DETAILS ON THE DATA PAGE 06 PAGE 08 PAGE 12 PAGE 14 PAGE 16 PAGE 18 PAGE 19
  4. 4. 4 Spiceworks VoIT Report : September 2013 IT pros are finding that cloud-based apps can make their jobs easier, and they’re getting on the cloud bandwagon right along with their users.
  5. 5. Look Ma, No Hardware! 5 INTRODUCTION In past Voice of IT reports, we’ve taken a peek at usage and trends around cloud- based applications like hosted email, file sharing, productivity tools and other online apps that end users just love. But the cloud isn’t just for end users! IT pros are finding that cloud-based IT apps can make their jobs a whole lot easier, and they’re getting on the cloud bandwagon right along with their users. In this report, we’re shining the spot- light on three specific areas where IT pros are making the most of cloud-based apps: online backup, security and web hosting. What our research shows is that IT pros have similar reasons for choosing cloud- based tools – namely, that it frees them from the burden of babysitting hardware and software night and day. 
  6. 6. 6 Spiceworks VoIT Report : September 2013 01 WHO’S ON BOARD? So let’s look at the big three – online backup, security and web hosting – and find out who’s on board. Survey says… For backup, 30% of IT pros who responded to our survey state they’re already using an online backup solution, and another 13% are headed that way within the next six months. In terms of security, 41% are using cloud-based anti-spam, and many other cloud-based security tools are gaining in popularity. But the big winner? Drum roll… web hosting – one of the oldest and most popular cloud-based services available. 70% are using a web hosting vendor as opposed to hosting it them- selves, and another 3% are planning to. 
  7. 7. Look Ma, No Hardware! 7 ADOPTION OF CLOUD-BASED IT APPS
  8. 8. 8 Spiceworks VoIT Report : September 2013 02 JUST HOW MUCH CLOUD ARE WE TALKING ABOUT HERE?  Online backup, security and web hosting are making quite the impact in today’s SMBs. Our research shows that a third of IT pros are backing up 1 TB or more of data to the cloud. Close to three-fourths of them are backing up 100 GB or more. That’s a lot of data moving through the tubes! To look at it another way, more than 70% of respondents are backing up at least half of their company’s total data to the cloud.
  9. 9. Look Ma, No Hardware! 9 AMOUNT OF DATA IT PROS BACK UP (OR PLAN TO BACK UP) ONLINE % OF DATA IT PROS BACK UP (OR PLAN TO BACK UP) ONLINE
  10. 10. 10 Spiceworks VoIT Report : September 2013 In the security category, data on total TBs is harder to come by, but we do know that IT pros are all over the map, using cloud-based tools to handle all manner of IT security tasks. Anti-spam is the most popular cloud-based security service followed by content filtering and anti-virus. These services may be the low-hanging fruit when it comes to security, but IT pros are starting to dip their toe into more advanced cloud-based security services including mobile policy management, patch management, Active Directory management and single sign-on. Anti-spam is the most popular cloud-based security service followed by content filtering and anti-virus. USAGE OF CLOUD-BASED SOLUTIONS FOR SECURITY
  11. 11. Look Ma, No Hardware! 11 FREQUENCY OF REVIEWING WEB HOSTING VENDORS SATISFACTION WITH CURRENT WEB HOSTING VENDOR As for web hosting, it looks like most IT pros who are already in the cloud aren’t going anywhere anytime soon. Even though 70% of respondents say they evaluate their web hosting vendor every year, more than 70% of them said they’re either very satisfied or extremely satisfied with their current web hosting vendor. Somebody’s definitely doing something right!
  12. 12. 12 Spiceworks VoIT Report : September 2013 03 WHAT’S THE BIG WHOOP? So, why are IT pros taking these critical services and putting them in this no man’s land known as the cloud? Well, that depends on which service you’re talking about. When it comes to online backup, 84% of respondents said they use it because it provides the best protection against local disasters. While other offsite options such as tape backup could conceivably be used to achieve the same thing (especially if all you want to do is archive your data), you’re not really protecting your data until you have redundant backups located far beyond your zip code. For these IT pros, online backup delivers exactly that. But what about security and web hosting? IT pros are very clear on what appeals to them. They use cloud-based security and web hosting applications for two main reasons: It frees them from the burden of maintaining hardware and software, and it simplifies management of the services. IT pros also see cost benefits associat- ed with using a web hosting vendor compared to going the DIY route. 
  13. 13. Look Ma, No Hardware! 13 BENEFITS OF USING AN ONLINE BACKUP SOLUTION BENEFITS OF USING A CLOUD-BASED SECURITY SOLUTION BENEFITS OF USING A WEB HOSTING VENDOR
  14. 14. 14 Spiceworks VoIT Report : September 2013 04 BUT, BUT, BUT? That’s not to say that cloud-based IT apps are universally loved and trusted. IT pros who haven’t converted to the cloud have concerns aplenty about these services. For example, with online backup, they mostly worry about heavy band- width requirements and about data security. But what’s interesting is that those types of concerns don’t seem to be stopping the rest of our respondents. Our survey showed that the vast majority of online backup users – 90% – use it to back up data that’s essential to daily operations or that’s highly confidential.  CONCERNS WITH USING A HOSTED BACKUP SOLUTION
  15. 15. Look Ma, No Hardware! 15 TYPES OF DATA IT PROS BACK UP (OR PLAN TO BACK UP) ONLINE For security and web hosting, IT pros who haven’t made the trip to the cloud are worrying about two main things: lack of control over infrastructure com- ponents and lack of control over service delivery. It’s an IT pro’s job to be a little bit of a control freak – to make sure everything is running like clockwork so IT is invisible to the business. That’s why putting critical services in someone else’s hands – or cloud – is often hard for them to do, especially since they’re still the ones who are on the hook if something goes wrong. The benefits have to clearly outweigh the risks. CONCERNS WITH USING A CLOUD-BASED SECURITY SOLUTION CONCERNS WITH USING A WEB HOSTING VENDOR
  16. 16. 16 Spiceworks VoIT Report : September 2013 05 HOW DO YOU CHOOSE? When it comes to choosing a vendor for these services, the IT pros we surveyed all shared a similar mindset. The #1 consideration for all three of our categories was cost. It’s not just a sign of the times – it’s a hallmark of the SMB market. There’s just no extra money to waste when a cheaper solution is available. And in the case of online backup, security and web hosting, there are literally hundreds of solutions (and price brackets) to choose from. After cost, reliability and security topped the list of vendor considerations, which again just goes to show the issues IT pros face when they relinquish control over these services. They want to feel as certain as possible that the ven- dor they choose is not going to drop the ball on a critical service that the business is counting on them to deliver. 
  17. 17. Look Ma, No Hardware! 17 CONSIDERATIONS WHEN CHOOSING AN ONLINE BACKUP VENDOR CONSIDERATIONS WHEN CHOOSING A CLOUD-BASED SECURITY SOLUTION CONSIDERATIONS WHEN CHOOSING A WEB HOSTING VENDOR
  18. 18. 18 Spiceworks VoIT Report : September 2013 06 WHAT’S THE TAKEAWAY? As misunderstood and as buzzwordy as it may be, “the cloud” is here to stay. End users are all over it – with Google Apps, Evernote, Drop- box and other cloud-based apps just like them. They can get done what they need to get done without being tied to a server back at the office. IT pros are experiencing the same phenome- non with their own tools of the trade. Why deploy a server and commit to its round-the-clock care and feeding when you can do the same thing from a cloud-based application? With the right service, the right vendor, and the right price… the sky really is the limit. 
  19. 19. Look Ma, No Hardware! 19 You’ve just read Spiceworks’version of data gone spicy: Our answer to humdrum data. We tackle the tech issues of today… and what’s coming soon to a server room near you. And we deliver it all with more originality and spice than your typical, run-of-the-mill reports. Drawing from a user base of 2.5 million IT pros, it’s a glimpse into tech you can’t get anywhere else! Data in this report comes from a Spiceworks survey conducted with over 600 IT pros from small and midsize organizations in North America and Europe. Details on the data  INDUSTRY (TOP INDUSTRIES SHOWN.) COMPANY SIZE REGION
  20. 20. 20 Spiceworks VoIT Report : September 2013 This report was sponsored by EarthLink. EarthLink, Inc. (NASDAQ: ELNK) is a leading IT services and communications provider to more than 150,000 businesses and one million consumers nationwide. EarthLink empowers customers with managed services including cloud computing, managed and private cloud, and virtualization services such as managed hosting and cloud workspace. EarthLink also offers a robust portfolio of IT security, application hosting, colocation and IT support services. The company operates an extensive network spanning 29,421 route fiber miles with 90 metro fiber rings and 8 secure data centers providing ubiquitous nationwide data and voice IP service coverage across more than 90 percent of the country. For more information, visit EarthLink’s website at www.earthlinkbusiness.com or to have a brief conversation with an IT services representative, call 1-855-873-1393. FollowEarthLink inthe SpiceworksCommunity.
  21. 21. Look Ma, No Hardware! 21 The contents in this report are a result of primary research performed by Spiceworks. Unless otherwise noted, the entire contents distributed as part of this report are copyrighted by Spiceworks. As such any information made available by any means in this report may not be copied, reproduced, duplicated, published, displayed, transmitted, distributed, given, sold, traded, resold, marketed, offered for sale, modified to create derivative works or otherwise exploited for valuable consideration without prior written consent by Spiceworks. For more information visit www.spiceworks.com/voice-of-it/terms. This report contains information of fact relating to parties other than Spiceworks. Although the information have been obtained from, and are based on sources that Spiceworks believes to be reliable, Spiceworks does not guarantee the accuracy, and any such information might be incomplete or condensed. Any estimates included in this report constitute Spiceworks’judgment as of the date of compilation, and are subject to change without notice. This report is for information purposes only. All responsibility for any interpretations or actions based on the information or commentary contained within this report lie solely with the recipient. All rights reserved. 2013. About Spiceworks Voice of IT® The Spiceworks Voice of IT® market Insights program publishes stats, trends and opinions collected from small and medium business technology professionals that are among the more than 2.5 million users of Spiceworks. Survey panelists opt-in to answer questions on technology trends important to them. To find out more about our research capabilities, email insights@spiceworks.com. About Spiceworks™ Spiceworks™, is the world’s largest vertical network for IT that connects 2.5 million IT professionals with more than 2,300 technology brands. By combining a community of IT pros with free IT management software, Spiceworks helps businesses discover, buy and manage more than $475 billion in technology products and services each year. To learn more, visit: To be the first to hear about Spiceworks insights, email this address: http://www.spiceworks.com/marketing insights@spiceworks.com Voice of IT TM PHOTO CREDITS Page 7: Jeff G., Systems Administrator, Spiceworks Kris B., Director of IT, Spiceworks Knox L., Help Desk Tech, Spiceworks Page 8: Garrett B., Event Marketing Coordinator, Spiceworks Page 12-13: Cole Lakes, Support Engineer, Spiceworks 

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