Be the first to like this
Learn more: http://earthlinkbusiness.com
The hospital needed to rein in the cost and management challenges of its after-hours help desk, but with more than 200 mostly custom medical applications to support, it doubted that an external team could do the job.
CHW’s longstanding, positive relationship with EarthLink for network services opened the door to talks with EarthLink about their TechCare solution. The experienced Technical Analysts and major cost savings “sealed the deal.”
• Lower costs – The hospital reduces its help desk costs substantially.
• Consistent service delivery – The TechCare team supports approximately 200 CHW applications and maintains the same quality of service as the in-house, daytime group.
• More detailed reporting – The IS Service Center Manager is kept informed of the team’s activities and the actions taken via detailed reports.