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ProLink III Web Based Service Request Module
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ProLink III Web Based Service Request Module



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  • 1. ProLink III
    Web Based Service Request Module
  • 2. ProLink Overview
    Eagle’s ProLink is a web-based service request module that allows remote users to send service requests for their facility via the web browser on their work station. No software is needed-just a connection to the Internet or intranet where ProLink is hosted.
  • 3. ProLink Benefits
    • Web-based module allows users to submit service requests in “real time”
    • 4. No software needed, just a link to the ProLink hosted site
    • 5. Service requests are streamlined for faster service and repairs
    • 6. Includes “Tenant” Service Request and Help-Desk functionality
  • Modes of Operation
    Standard* – For Non-Maintenance Personnel:A Service request administrator reviews or modifies and then accepts or declines the request for service.
    Direct* – For Maintenance Personnel: Service requests automatically become DM Work Orders in Proteus.
    *Standard and Direct can run concurrently but an additional license needs to be purchased from Eagle Technology, Inc.
  • 7. Login Overview
    Requester – Can submit a service request for maintenance and view pending requests.
    Service RequestAdministrator – Can review, modify, and then accept or decline service requests.
    Proteus Administrator – Can configure requester and administrator screens.
  • 8. Requestors Overview
    Requesters will see a screen asking for basic information.
    Requesters will receive an email message when the service request is accepted or denied, when there is a status change, and upon completion of the service request.
  • 9. Requestors Screen
  • 10. Admin Overview
    Same functionality as the Service Requester, plus:
    Administrators can review or modify service requests and then accept or decline those requests.
    Once a service request is accepted, it becomes a DM Work Order in Proteus.
    Proteus Administrator configures all Requester and Administrator’s screens. Configuration includes:
    - Hide Fields
    - Require Fields
    - Rename Fields
  • 11. Admin Screen
  • 12. Admin Configure Screen
  • 13. Admins Moving Fields
  • 14. Contact Us
    Eagle Technology, Inc.
    11019 North Towne Square Road
    Mequon, Wisconsin 53092 USA
    Tel: 1-800-388-3268, or: +1-262-241-3845