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Verbal and nonverbal messages
 

Verbal and nonverbal messages

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    Verbal and nonverbal messages Verbal and nonverbal messages Presentation Transcript

    • VERBAL AND NONVERBAL MESSAGES
    • INTRODUCTION• Communication – verbal and non verbal messages.• Say something orally but body saying something opposite.• If both in line – more likely to be trusted – eg: interview.
    • Verbal Messages in face-to-face comm.• Tone of voice - enthusiasm• Pitch – natural and not forced• Nervousness – speed and space of words
    • Nonverbal messages in face-to-face communication• Appearance• Eye contact• Gestures• Facial expression• Body language
    • Verbal VS Nonverbal messages• Verbal – use of words – spoken and written.• Nonverbal – accompanying body language.
    • Nonverbal communication modes• Touch• Glance• Eye contact• Volume• Proximity• Gestures• Facial expression• Dress• Posture• Smell
    • 2 basic categories of nonverbal language:• Non verbal messages produced by body.• Non verbal messages produced by setting (time, space, silence)
    • Importance of Non verbal communication.• To repeat verbal messages.(point when stating directions)• To accent verbal message.(verbal tone to indicate actual meaning of words)• Complement verbal message.(nod to reinforce message)• Regulate interactions (cues to when the other person should speak)• Substitute for verbal message.(finger to lips – quiet, nod – yes)
    • Cultural Differences in non verbal communication.1. Appearance and dress- all cultures – make judgements
    • 2. Body movementa) attitude – facing / leaning towardsb) emotional status – tapping fingers, jiggling coins
    • 3. Posturea) bowing – not done in US; shows rank in Japanb) Slouching – rude in most countriesc) Hands in pocket – disrespectful in Turkeyd) sitting with legs crossed – offensive in Ghana, Turkey
    • 4. Gestures –varies according to culturesAcceptable in one’s culture but offensive to anotherEg: pointing – US – index finger; Germany – little finger, Japan – entire hand counting – thumb – 1 in Germany, 5 in JapanMiddle finger – 1 in Indonesia
    • 5. Facial expressions – identical but meaning may differ.a) Asian cultures – suppress facial expression.b) Latin/Arabic – exaggerate grief; Am men hide griefc) animated expressions – lack of control.d) too much smiling – shallowness.
    • 6. Eye contact and gazea) Western – eye to eye – positive – interest, attentionb) Arabic – prolonged eye contact – interest and truthfulness.c) Japan, Africa, Latin Am,- avoid eye contact – to show respect
    • 7. TouchBasic message – protect, support, disapprove (hug, kiss, hit, kick).a) USA – handshake – common; hugs, kisses for opposite sex or family – intimacy.b) Islamic and Hindu – don’t touch with left hand; Islam – don’t approve touching (opp gender).c) Asians – don’t touch head (houses the soul)