A Bright Future Ahead for Smart Meter-Enabled Prepaid Programs

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  • Address concerns:

    Added protections for vulnerable population? Don’t allow them on prepaid?

    Talk to regulators/consumer advocate/read NCLC report
  • A Bright Future Ahead for Smart Meter-Enabled Prepaid Programs

    1. 1. www.esource.com January 17, 2013 A Bright Future Ahead for Smart Meter-Enabled Prepaid Programs? Sarah Fiebiger Senior Analyst, Market Research Services @ESourceSarah January 17, 2013
    2. 2. www.esource.com || © 2013 E Source2 A Bright Future Ahead for Smart Meter-Enabled Prepaid Programs?
    3. 3. www.esource.com || © 2013 E Source3 Hardware-Based Prepaid Metering Source: SRP © E Source Software-Based Prepaid Metering
    4. 4. www.esource.com || © 2013 E Source4 Expected Smart Meter Deployments by State by 2015 Source: The Institute for Electric Efficiency, “Utility-Scale Smart Meter Deployments, Plans, & Proposals”, May 2012, url: http://www.edisonfoundation.net/iee/Documents/IEE_SmartMeterRollouts_0512.pdf
    5. 5. www.esource.com || © 2013 E Source5 Source: “Prepaid Metering Analytical Report” prepared by Mark Day, Utility Integration Solutions for Cooperative Research Network / National Rural Electric Cooperative, June 2012 Smart Meter Enabled Prepay Programs
    6. 6. www.esource.com || © 2013 E Source6 Prepaid Programs in the U.S. Source: “Rethinking Prepaid Utility Service: Customers at Risk”, John Howat and Jillian McLaughlin, National Consumer Law Center, June 2012, http://www.nclc.org/images/pdf/energy_utility_telecom/consumer_protection_and_regulatory_issues/report_prepaid_utility.pdf
    7. 7. www.esource.com || © 2013 E Source7 Utility Benefits Saves Money Increased Safety Conservation Effect High Satisfaction
    8. 8. www.esource.com || © 2013 E Source8 Customer Benefits Control Over Costs/Usage Easier to Get Electricity No Deposit, No Late/Reconnect Fees High Satisfaction
    9. 9. www.esource.com || © 2013 E Source9 Smart Meter-Enabled Prepaid Program Design At 4 Utilities
    10. 10. www.esource.com || © 2013 E Source10 Disconnect Consumer Protections
    11. 11. www.esource.com || © 2013 E Source11 Eligibility
    12. 12. www.esource.com || © 2013 E Source12 Available Payment Methods
    13. 13. www.esource.com || © 2013 E Source13 Balance and Usage Monitoring Options
    14. 14. www.esource.com || © 2013 E Source14 Do Your Best to Address Concerns About Consumer Protections Image courtesy of mikumistock / FreeDigitalPhotos.net  Rates  Disconnection  Moratoriums  Option to revert  Assistance
    15. 15. www.esource.com || © 2013 E Source15 A Bright Future Ahead for Smart Meter-Enabled Prepaid Programs
    16. 16. www.esource.com || © 2013 E Source Questions? 16
    17. 17. www.esource.com || © 2013 E Source17 Sarah Fiebiger Senior Analyst, Market Research Services 303-345-9126 sarah_fiebiger@esource.com For More Information Have a question? Ask our experts: www.esource.com/question

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