Esri News for Facilities -- Summer 2012
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Esri News for Facilities -- Summer 2012



Esri News for Facilities keeps you informed with software news, events, and user stories showing how GIS brings the geographic advantage to organizations worldwide. ...

Esri News for Facilities keeps you informed with software news, events, and user stories showing how GIS brings the geographic advantage to organizations worldwide.

Stories in this issue showcase how GIS helps organizations design sustainable cities and campuses, manage public assets such as parks, and more efficiently maintain buildings.



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    Esri News for Facilities -- Summer 2012 Esri News for Facilities -- Summer 2012 Document Transcript

    • Esri Newsfor Facilities Summer 2012GIS and The City 2.0By Jack DangermondSeven billion. That number has received a lot This growing recognition of cities as more efficient consumers of limited resources.of attention recently as the global popula- the center of the human world was further But as our cities become more populated andtion has grown past this mark. But lost in the highlighted when The City 2.0 was awarded more numerous, how do we best manage thismedia coverage of this milestone was another, the 2012 TED Prize. “For the first time in the complexity?perhaps even more fascinating, global sta- history of the prize, it is being awarded not to We need to start thinking about cities in atistic: more than 50 percent of those 7 billion an individual but to an idea,” the Technology/ different way.people now live in cities, a number projected Entertainment/Design (TED) committeeto grow to more than 75 percent during this stated. “It is an idea upon which our planet’s Reimagining the Canvascentury. In fact, there will be at least 19 cities future depends.” Fundamental to changing the way we thinkin the world with a population greater than Clearly, cities will play an increasingly im- about cities is a reimagining of the way we20 million people by the end of the twenty- portant role in our survival. Cities offer easier abstract them. Maps are abstractions of ge-first century. Cities are human destiny. access to services, and urban dwellers are ography and have proved to be particularly  Tall structures can have a huge shadow impact on a city, as modeled here in CityEngine.
    • Contents Summer 2012Cover 1 GIS and The City 2.0Case Study 4 City of Las Vegas Implements ParkPAD for Mobile Asset Management5 Building a University of the Future Esri News for Facilities is a publication of the5 Cornerstone Facilities Management Group of Esri.8 Smartphone Application Aids District’s Facilities To contact the Esri Desktop Order Center, call 1-800-447-9778 Maintenance within the United States or 909-793-2853, ext. 1-1235, outside the United States.Software Visit the Esri website at What’s Ahead for Mobile GIS in 2012 and Beyond? View Facilities Management online at or scan the code below with your smartphone.Partner Spotlight 10 Lidar Speeds Up Mapping of Bustling Center City Advertise with Us E-mail Submit Content12 ArcGIS for Facilities To submit articles for publication in Esri News for Facilities,Technology contact Karen Richardson at Private Clouds: Moving from Hype to Reality (Really!) Manage Your Subscription14 Geodesign Gathers Momentum To update your mailing address or subscribe or unsubscribe to Esri publications, visit International customers should contact an Esri distributor to manage their subscriptions. For a directory of distributors, visit Circulation Services For back issues, missed issues, and other circulation services, e-mail; call 909-793-2853, extension 2778; or fax 909-798-0560. Copyright © 2012 Esri. All rights reserved. Printed in the United States of America. The information contained in this work is the exclusive property of Esri or its licensors. This work is protected under United States copyright law and other international copyright treaties and conventions. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as expressly permitted in writing by Esri. All requests should be sent to Attention: Contracts and Legal Services Manager, Esri, 380 New York Street, Redlands, CA 92373-8100  usa. The information contained in this work is subject to change without notice. Esri, the Esri globe logo, 3D Analyst, ArcAtlas, ArcCatalog, ArcData, ArcDoc, ArcEditor, ArcExplorer, ArcGIS, the ArcGIS logo, ArcGlobe, ArcIMS, ARC/INFO, ArcInfo, ArcLogistics, ArcMap, ArcNetwork, ArcNews, ArcObjects, ArcPad, ArcPress, ArcReader, ArcSDE, ArcSurvey, ArcToolbox, ArcTools, ArcUser, ArcView, ArcVoyager, ArcWatch, ArcWeb, ArcWorld, ArcXML, Business Analyst Online, BusinessMAP, CommunityInfo, EDN, Geography Network, GIS  Day, MapData, MapObjects, Maplex, MapStudio, ModelBuilder, MOLE, NetEngine, RouteMAP, SDE, Sourcebook•America, StreetMap, Tapestry,,,,,, and are trademarks, service marks, or registered marks of Esri in the United States, the European Community, or certain other jurisdictions. CityEngine is a registered trademark of Procedural AG and is distributed under license by Esri. Other companies and products mentioned herein may be trademarks or registered trademarks of their respective trademark owners.2 Esri News for Facilities  Summer 2012
    • GIS and The City 2.0  continued from page 1useful throughout our history. But traditionalmaps have limited our ability to manage anddesign in a holistic, comprehensive manner.GIS technology has given us a powerful newcontext for extending our traditional methodsof abstracting geography—a new canvas thatincludes everything that lies below, on, above,and around the city, including what existsinside and outside buildings, as well as howthings connect to the city and how all thesethings change through time.Cities as EcosystemsCities are the places where most of us nowspend the vast majority of our lives. They havein fact become man-made ecosystems—vast  Jack Dangermond at TED 2010 in Long Beach, California (Credit: TED/James Duncan Davidson)assemblages of interdependent living andnonliving components—the primary habitat enhancing a variety of government-citizen more open participation through visualization,for the human species. interactions involving public information, better evaluation of proposed scenarios, and The recognition of cities as a habitat for requests for service, public reporting, citizens a deeper understanding of the implicationsmodern man is leading to new approaches to as sensors, unsolicited public comment, and of one design over another. Combining thetheir management and design. GIS technology even volunteerism. strengths of data management and analysishas long been used to map, study, analyze, Geospatial technologies have already with a strong design and automation compo-and manage natural ecosystems. It only seems proved to be effective tools in supporting nent is fundamental to designing The City 2.0.logical to manage, model, and design our new citizen engagement. Intelligent web mapsman-made ecosystem with the same tried-and- are acknowledged as a catalyst for solving A New Directiontrue tools used for traditional ecosystems. key challenges in creating a dialog with Cities are intricate collections of materials, informed citizens. As web- and cloud-based infrastructure, machinery, and people, withBuildings as Microcities GIS continues to evolve and social media countless spatial and temporal relationshipsAs our cities are growing in size and complex- and mobile devices become more pervasive, and dependencies, and require progressivelyity, so too are the buildings that compose governments will continue to deliver innova- more sophisticated tools to help us designmuch of the fabric of the city. In effect, many tive forums through interactive information and manage them. They are complex systemsbuildings and facilities are becoming small and participatory citizen applications. where we humans spend an increasingcities themselves, and they need to be amount of our lives.designed and managed as such. Designing The City 2.0 “This idea is capable of inspiring millions of GIS tools, used successfully for many years in Geography is constantly changing—from people around the world to contribute to onefields such as environmental analysis and land- wind and water erosion, natural climate shifts, of the biggest challenges and opportunitiesscape planning, also support a broad range of tectonic and volcanic activity, and the domi- humanity faces,” the TED committee statedapplications inside and outside buildings and nance and extinction of species and ecosys- when announcing the award of the 2012 TEDfacilities. In fact, GIS can be used throughout tems. But recent changes to geography as a Prize. “The City 2.0 is not a sterile utopianthe life cycle of a facility—from siting, design, direct result of human activities are threaten- dream but a real-world upgrade tapping intoand construction through ongoing use, main- ing the survival of many species, including humanity’s collective wisdom.”tenance, and adaptation, ultimately through our own. And while the actions causing these Our challenge is to design our man-madeclosing, repurposing, and reclamation. monumental changes are often deliberate, ecosystems to achieve the maximum benefit much of the change to geography has been to society while minimizing short- and long-An Engaged Citizenry an unintentional by-product of poor planning term impacts on the natural environment. AsSmart cities of the future will be those where and unsustainable actions—change that I call an integrative platform for management andthe citizenry is engaged in city design and “accidental geography.” analysis of all things spatial, I believe that GISevolution, where we fully leverage the col- In my talk at TED 2010, I introduced the technology can help meet this challenge.lective intelligence of the masses and allow idea of geodesign—a concept that enables Cities are our new man-made ecosystems,everyone to actively participate in shaping architects, urban planners, and others, to har- and it’s time we start to think about them,our communities. Today, social media and ness the power of GIS to design with nature manage them, and design them as citizen engagement applications are and geography in mind. Geodesign results in Summer 2012 3
    • City of Las Vegas Implements ParkPADfor Mobile Asset ManagementFounded more than 100 years ago, Las Vegas, Maintenance began the development and that the necessary amounts of seed, fertilizers,Nevada, began as a stopover on the pioneer deployment of its Park Asset Data Collection and herbicides can be accurately calculatedtrails heading west. Soon it evolved into a and Data Conversion Program (ParkPAD) to and purchased. In a related project, the datapopular railroad town and staging point for replace the legacy MMS. Based on ArcPad from an earlier tree study was added to thethe many mining operations in the area. In software, ParkPAD has greatly improved database so that the parks maintenance staff1911, the population was about 800 people. the department’s capability to collect and could determine water usage requirementsLas Vegas then began to grow in leaps and manage park assets, because it is fully com- for each tree based on species, size, location,bounds, with construction of nearby Hoover patible with the department’s existing ArcGIS and so on.Dam during the 1930s and the beginning of enterprise system. Field crews can now view In the next stage of the project, an irriga-its now massive casino industry during the a digitized image of a park or other venue tion layer will be created for the database and1940s and 1950s. Today, the greater Las Vegas and immediately determine whether the data will include the locations of irrigation clocks,metropolitan area is home to nearly two mil- has already been collected. Getting data in stations, valves, and controls. This will allowlion residents. and out of the new system is a quick and easy the irrigation system repair crews to quickly Maintaining the infrastructure necessary process, and updates can be performed in locate equipment when there is a break into support a population of this size requires near real time. the water main or if a valve becomes inoper-carefully coordinated efforts by the city’s The Parks and Open Spaces Division able. In addition, these new base layers willDepartment of Operations and Maintenance is currently working with the Information make it easier to collect and track the number,to minimize redundant work and make the Technologies Department to complete the location, and condition of assets, such as play-most of shrinking city coffers during difficult digitization of the base layers for all the city’s grounds, shade structures, drinking fountains,economic times. While the department parks, landscaped areas, trails, medians, picnic areas, and benches.has used ArcGIS software for many years, a school landscaping, and sports fields. This This new data will be included in the city’sdifferent vendor’s maintenance management new parks inventory database has produced enterprise GIS so that it is available to thesystem (MMS) had been implemented to some immediate cost benefits to the city. other departments that rely on it. Currently,collect and manage the assets within its parks Since Las Vegas is in the Mojave Desert, these departments maintain their own data-and related facilities. Because the drawbacks water conservation is very important. The sets for park assets, and there are discrepan-of that particular system were substantial, in vegetation layers in the database are used to cies between them. Using the same dataset2009, the Department of Operations and determine the square footage of each park so is particularly useful for the Department of Operations and Maintenance, which main- tains the parks, and the Department of Parks, Recreation and Neighborhood Services, which schedules outdoor events, maintains sports fields, and manages the use of picnic and other recreation areas. “Our use of GIS continues to grow,” says Joel Hillhouse, GIS analyst at the City of Las Vegas. “In the near future, we will be posting our parks data on the city website for residents and visitors so that they can find information and make reservations for a specific site using an interactive park finder.” For more information, contact Joel Hillhouse, GIS analyst, City of Las Vegas (e-mail: jhillhouse@  American Park showing the base layers and assets added over the aerial image, which Allhelps those using the map understand what they are looking at.4 Esri News for Facilities  Summer 2012
    • Case StudyBuilding a Universityof the FutureThe University of Calgary in Alberta is considered one of the topresearch universities in Canada. It has more than 29,000 students andmore than 4,000 academic and support staff. The university beganusing GIS for academic research 20 years ago and has now standard-ized the management of its geographic information with Esri technol-ogy. Realizing the value of geographic analysis for informed decisionmaking, it has expanded the use of GIS to manage not only academicdata but also institutional and administrative data.Running a Smart Campus CornerstoneThe main campus has more than 20 academic buildings occupying Shelli Stocktonmore than 200 hectares, which is larger than Calgary’s entire down- Global Facilities Industry Manager, Esritown core. In 2008, the university embarked on a $1.5 billion campusexpansion, the largest in its history. Knowing that implementing aproject of this size and continuing to maintain so many buildingswould require a comprehensive understanding of every aspect of thecampus—its landscape, people, buildings, and infrastructure—univer-sity planners relied heavily on ArcGIS and geodesign principles to help As a reader of Esri News for Facilities, we hope you willanalyze and evaluate the impacts of design alternatives early in the come to this year’s Esri User Conference (Esri UC), where wedevelopment process. will be addressing some of the biggest advances and trends The university maintains institutional data used for facilities manage- that are changing the way facility professionals use geospa-ment in a central data warehouse. Esri’s ArcGIS for Server serves as tial technology.the front-end technology that pulls data from ARCHIBUS, Esri partner(Boston, Massachusetts) and creator of a solution used to manage spa- Of the 14,000 attendees at the Esri UC, you’ll findtial data and real estate, infrastructure, and facilities information. These representatives from nearly every industry. This is whererecently integrated systems enable users to visualize and analyze both you learn about what your peers are doing and how you caninterior and exterior building data that’s important to understanding apply those best practices to your own work. It’s where youhow the campus currently works. Defining how the landscape works get technical training, contacts, and exposure to the bestand evaluating whether it is working well are key tenets of the geode- geospatial products and services available. Esri even offerssign framework for landscape change. Evaluation of current processes personalized tech support, so you can discuss your biggestallows proper “baselining” and the identification of key metrics against challenges with our experts.which design alternatives can be measured. The result is improved site Facilities-focused sessions will take place on July 24 andplanning and facilities design optimized for cost-efficient management 25, 2012, at the Esri UC. Sessions include the following:and sustainability well after the initial project work is complete. Understanding the physical constraints of a property is equally •• Facilities Sustainability: Planning, Carbon Footprint, andimportant. During site assessments, planners and landscape architects LEED Compliancealike need to know how water flows across a property. This question •• Enterprise Facilities GIS for Asset Management and Routingcame up early in the design phase, before construction, when the facili- •• Data for Facilities and Floor Plans: CAD, BIM, and Lidarties management team approached the university’s GIS team to create •• Interior Space Mapping and Assessmenta campus drainage basin model. While there are no drastic slopes on •• Interior Space Data Collection and Management for athe campus, there are low spots. Coupled with Calgary’s high water Facilities Basemap and Planningtables, understanding these environmental issues was an importantdesign constraint. If a basement is built in a particular location, theprobability of flooding may be higher. Knowing where rainwater would Don’t miss the technical workshop Implementing ArcGISdrain allowed the team to see where flash floods might occur and then for Facilities with Intelligent Maps & Apps or the lunchtimemitigate any potential dangers. Facilities/AEC Special Interest Group (SIG) meeting and the Understanding the terrain—the physical lay of the land—and FM Evening SIG meeting on Wednesday, July it affects drainage across this particular landscape has proved You can’t get this combination of practical insight andto be invaluable. The drainage basin model has been leveraged in technological inspiration anywhere else. I hope you can joinplanning new building sites and the expansion of the storm sewer  me this July in San Diego. continued on page 6 Summer 2012 5
    • Building a University of the Future  continued from page 5system, including an innovative research pro- models were used to track the sun’s effectject for filtering surface water before it enters on a glass exterior compared to a solid wallthe sewer system. structure. This method of optimizing the heating mechanics of buildings is an impor-3D Data to the Rescue tant consideration in an area as far north asThe team combined light detection and Calgary, where sun angles change drasticallyranging (lidar) data with high-resolution, depending on the season. In the summer, theorthorectified aerial photographs to create sun is high, creating narrower shadows; inthe drainage model data. ArcScene allowed the winter, the reverse is true. Simulating 3Ddecision makers to view and process the shadow effects based on sun angle alloweddata in 3D while analyzing the effects of new team members to calculate just how long a campus and allows it to conserve water byconstruction sites on the existing grounds. building would sit in shade at any time of year, reducing overlap and avoiding spraying water Using lidar to map the campus allowed the enabling decisions to be made on the heating on roads and pedestrian members to look not only on the ground needs and estimated costs to maintain thebut in the trees, as well. They recorded and comfort level of that specific building. Coordinating Solutionsprocessed the height of every tree on campus As with many GIS projects, the develop- The geodesign process opened many newto provide even more information neces- ment of one application often generates avenues to explore to increase efficiencysary for relandscaping after the expansion additional benefits. With the surface models around campus, even in areas where it wasn’tproject, as well as to understand the position in place and the building sites located, there expected. In a synergistic move with the newof shadows on potential buildings. Armed was an urgent need to model the campus construction, the information technologieswith this information, the team was able to irrigation system. An application was devel- (IT) department also used ArcGIS to consoli-optimize the planting of five trees for every oped to help map the changes caused by date several computer centers where remotetree removed during construction, along with the construction. The irrigation model also computer systems were once maintained. Thenative, low-water vegetation, helping the provided the ability to monitor water usage consolidation freed up new space for facultyteam achieve greenhouse gas and water use and maintain asset inventories. This innovative to use and has led to better communicationreduction goals. application created a model for managing and system coordination across campus. It Once the surface models were completed, 8,500 sprinkler heads across campus and has also allowed a reduction in utilities costs forthe team generated 3D building models helped grounds personnel better understand electrical and cooling use for shadow simulations during the and manage the system. Knowing the flow “Using GIS as a decision-making tool isnext construction phase. Traditionally, the rate and tilt angle of each sprinkler, the a smart way of gathering all the things youmodels have been leveraged to ensure that university is now able to calculate the volume already know and placing them in a singlenew buildings do not obstruct the views of of water it sprays, as well as the area it covers. spot so you can see the entire picture,” saysexisting buildings. In this case, the shadow The application can be used for the life of the Tom McCaffrey, GIS coordinator, University of   The interactiveroom finder provides the ability todetermine the user’s current location and find the best path to a new destination.6 Esri News for Facilities  Summer 2012
    • Case Study  The University of Calgary uses ArcGIS to manage a $1.5 billion expansion and maintain the facilities on its 200-hectare campus.Calgary. “Understanding each layer of data as a virtually eliminated the need for manual roof and helps them save time.separate entity is one thing; combining several measurements that cost both time and money, The interactive room finder will soonlayers together to get a coordinated solution as well as pose a potential safety risk. become available on mobile devices. Usersto a complex problem is a completely different From a risk management perspective, the will be able to take a picture of a wall markerscenario. It’s the difference between thinking in university has also used ArcGIS to enhance to determine their current location and thentwo dimensions versus thinking in three or four.” public safety. Using a current model of the enter their new destination. The map will show This understanding of how ArcGIS can campus and incorporating up-to-date floor several route options—shortest path, indoorbe applied to different problems led the IT plans, emergency preparedness and evacu- or outdoor routing, elevator access for thetelecom group to reach out to the GIS team ation plans were developed. Models and handicapped, or stair access for those whofor help creating an application that would processes were discussed with local authori- want more exercise.track telecom network lines, utility corridors, ties and emergency responders to generate Another future project will use adminis-wiring closets, and utility shafts throughout a map standard that was distributed to trative data to help students select classesthe campus. While general maintenance for these stakeholders. The safety team created based on spatial proximity. An application isutilities and computer networking systems different scenarios and determined several being developed that will allow students tocan be overwhelming if left unchecked, the possible routes for building evacuations. enter their ID numbers and generate mapsArcGIS for Server web-based application, These plans were posted on a central website that show their classroom locations, as wellwhen completed, will serve up 3D diagrams of to help fire wardens understand the proper as the proximity to the next class, based on athe networks that administrators can edit and evacuation protocols. Future plans to inte- specific time and day. This will help studentsanalyze at any time. Service technicians will grate live security camera feeds into a secure familiarize themselves with the campus andalso be able to trace, track, and repair faulty campus web dashboard would allow the crea- select a schedule that offers reasonable travelwires and equipment as these tasks are neces- tion of a mobile command and control center. times between classes.sary. The system will enable them to monitor ArcGIS was even used to design external “GIS technology offers endless oppor-real-time data, plan networks, and prevent lighting models for the university’s safety walk tunities for our processes to grow,” sayscostly technical problems. programs. These models estimated ground McCaffrey. “Processes that used to take illumination based on the type of light fixtures weeks can now be done in minutes. BeingImproving Asset Management and any interference caused by vegetation or able to see the entire picture at once is anand Reducing Risk building shadows. Maps were then generated option we’ve never had before. GIS allows usThe university currently needs to renew and and given to grounds personnel to take cor- to plan at a much higher level than we couldmaintain the exterior roofs of more than rective measures in illuminating unsafe areas. have ever imagined. Now, we look for new90 buildings on several different campus sites. ways to view scenarios and come up withTo make this process more efficient, the GIS Enhancing the Campus better ideas to manage them.”team created a web mapping application Experience With all the efficiencies gained in theirthat allows editing, updating, measuring, and To help students and visitors easily find their research, institutional, and administrativereporting on government funding spent on way around campus, the university developed processes using Esri technology, the Universityreroofing the campus. Using ArcGIS, the team an interactive room-finder application using of Calgary earns an A for geodesign and is wellis now able to more effectively track life cycles institutional data. Users can input the building on its way to becoming a university of the future.and warranties of the roofing materials, which name and room number they wish to find, and For more information, contact Tomcan potentially lead to thousands of dollars the application generates a detailed map McCaffrey, GIS coordinator, University ofin savings on roofing jobs. Data on structures showing the floor plan with the desired room Calgary (e-mail: to the government is now docu- highlighted. Visitors can look up their destina- For more information on how you can putmented using an accurate spatial and tempo- tion using the online tool and determine geodesign into practice, contact Mr. Shannonral method that provides strong accountability the nearest parking area before arriving on McElvaney, Esri (e-mail: smcelvaney@esrifor how government money is spent. GIS has campus. This enhances visitors’ experience .com), or visit Summer 2012 7
    • Smartphone Application Aids District’sFacilities MaintenanceBy Jim Baumann, Esri WriterStudents and faculty in the Los Angeles technology and provide our community withUnified School District (LAUSD) can report an intuitive tool that allows them to easilygraffiti, broken benches, or other repair document maintenance issues and send thoseissues using a smartphone application that is reports directly to us so that we can resolveintegrated with the district’s GIS. them,” said Lu. “As an added benefit, by LAUSD is responsible for educating more using the application, students and facultythan 675,000 K–12 students annually and is the members of LAUSD are provided with a sensesecond-largest public school district in the of ownership while building community pride.”United States. The district manages facilities CitySourced uses Esri’s ArcGIS applicationthat include 1,065 K–12 schools; more than programming interface (API) for smartphones200 education centers, adult schools, and in the LAUSD Service Calls application so thatoccupational skill and learning centers; and the school district can integrate the volunteereddozens of warehouses and storage yards data from the incident reports with its authorita-within the district’s 710 square miles. tive ArcGIS database. This helps the school The district has used Esri’s GIS software district keep the GIS database up-to-date for itssince 1990 for administrative tasks including IBM Maximo asset management system.student enrollment forecasting and analysis, Kurt Daradics, director of business devel-school boundary maintenance, student safety, opment at CitySourced, said, “The LAUSDdisaster planning, and facilities operations Service Calls implementation at LAUSDand management. As additional applications is an end-to-end solution. Incidents arewere added, the GIS gradually evolved into an recorded on the mobile devices and sent toenterprise system. the CitySourced servers hosted by Microsoft “GIS has played a big role on the administra- Azure. Our servers route the issues directlytive side of our operations,” said Danny Lu, busi- into LAUSD’s IBM Maximo asset managementness analyst for LAUSD. “As we continued to system as service requests, where they areexpand our use of the technology, we realized reviewed and subsequently resolved by thethat there were some commercial applications district’s maintenance department.”that could be easily integrated with ArcGIS and Daradics indicated that the LAUSD Servicewould fit into our existing workflow.” Calls application will eventually be able to au-   smartphone application integrated with A Upkeep of the numerous LAUSD facilities tomatically query the operational asset layers the Los Angeles Unified School District GISrequires an army of administrative, mainte- in the ArcGIS database so that the asset ID can lets students and faculty members reportnance, and technical staff members, who are be determined. The ID will then be attached to graffiti or other repair issues.continually evaluating and processing the the asset specified in the incident report sub- is required, a work order will be generated,many service requests submitted each day. mitted by the LAUSD community member. This prioritized, and routed to the appropriateThe district implemented a data collection will allow all information related to the asset department for action.system that allows campus staff to easily (maintenance history, age, and replacement According to Lu, the system also providesreport nonemergency issues. This relieves the costs) in the GIS database to be automatically feedback to the person or persons report-operations department from some inspec- retrieved so the school district can use its GIS ing the complaint. When a work order istion and reporting responsibilities and lets it to better manage and maintain its assets. generated as a result of a service call, theconcentrate on the repair and maintenance of The LAUSD Service Calls application can be asset management system automaticallythe school district’s assets. downloaded for free to the user’s smart- sends a response to the sender, indicating In 2010, the district contracted with Esri phone. When reporting an incident, the user the incident report has been received andpartner CitySourced to implement LAUSD is prompted through a series of drop-down assigned. Students and faculty can use theService Calls, a smartphone application per- lists to specify the incident location, type, CitySourced application to search for the callsmitting LAUSD students and faculty to report required maintenance, and description. This they have placed. Under My Reports, they canissues related to the repair and maintenance report and accompanying photograph is sent view the status of an incident. This feedbackof school facilities, such as graffiti, broken to LAUSD’s asset management system, where loop demonstrates to the community thatbenches, or damaged sprinkler systems. it is reviewed by a moderator to determine LAUSD is aware of and is working to resolve “We wanted to take advantage of today’s the required course of action. If maintenance its concerns.8 Esri News for Facilities  Summer 2012
    • SoftwareWhat’s Ahead for Mobile GISin 2012 and Beyond?A Conversation with David Cardella,Product Manager for Mobile Technologies at Esri Esri’s ArcGIS for Roundy: Was that unexpected? would have thought we’d be where we are smartphones and now. Over the next several years, I see a tablets, including the Cardella: In a sense, it was. I expected some few pervasive platforms emerging. In North new Android application, non-GIS professionals to download the ap- America, I see Android and iOS gaining trac- are proving popular with plication because it’s in the Android Market, tion among consumers and in the enterprise. I both GIS and non-GIS but not in the numbers that we’ve seen. believe Windows Phone 7 will start to increase professionals. Esri writer Our primary focus was to allow our existing in usage as well, especially in European Leslie Roundy spent a customers to get their data on the device. But markets. There might be one or two emergingfew minutes talking with David Cardella, prod- non-GIS professionals are using it to discover mobile platforms that share the limelight withuct manager for mobile technologies, about all the maps we host on ArcGIS Online. Our iOS and Android. I certainly see the move-how mobile applications, including ArcGIS customers like that they can get their data on ment to tablet devices replacing desktops infor Android, will be used by Esri customers their devices. And the application’s users like homes. I don’t think we’re there yet, but we’reand what lies ahead for mobile development both the data and maps that Esri hosts plus moving in that direction. With smartphonesat Esri. the authoritative maps and data our custom- being so conducive to browsing the web, ers provide. They like to be able to get at there are some households that already useRoundy: What does the ArcGIS for Android different types of data. The application allows their smartphone as their primary meansapplication mean to Esri software users? them to access the ecosystem of maps that to connect to the Internet. As a company, we have online, as well as any data that our we’re going to closely track mobile technol-Cardella: All our mobile solutions, not just customers want to share. ogy trends, study what this means to ourthose specific to Android, are essentially a users, and determine where they’re going towindow into our users’ GIS. This allows them Roundy: What’s in store for mobile develop- demand their GIS be in the next few extend the reach of their GIS out into the ment at Esri? Our job will then be to develop the best tech-field or even down the hall, outside their office nology to suit their organization’s Having ArcGIS on mobile devices Cardella: We’re finding that these mobilemeans it’s much easier to do this, especially platforms, iOS and Android especially, are be-on smartphones and tablets. These devices coming much more pervasive in enterprises asare pervasive and prevalent in the consumer well as with consumers. Consumers are usingindustry, but we’re seeing organizations these devices to access maps and location-implement and integrate them as well. based services. In terms of how Esri wants to move forward, we want to support ArcGIS andRoundy: Is there a typical user for these GIS capabilities on the most popular mobileapplications? platforms. So as new platforms appear and become popular, we’ll build on them as well.Cardella: Since ArcGIS for smartphones Until then, we’ll continue to build more andand tablets was launched, we’re finding that more functionality into existing platforms.non-GIS professionals are downloading it.While we intended it for GIS users as a more Roundy: Where do you think mobile technol-convenient way to get their data on these ogy will be five years from now?devices, we’re finding that because of theaccessibility of the various marketplaces and Cardella: When I look back five years ago,application stores, it’s really reaching a large where we were with mobile, both within thenumber of people outside our traditional consumer market and within GIS, I nevercustomer base. Summer 2012 9
    • Lidar Speeds Up Mapping of Bustling Center CityThe City Uses a Blend of Robotics and GIS for an Innovative Project below Market StreetCenter City in Philadelphia is a confluenceof transportation, shopping, business, andgovernment agency activity, with severalmultilevel spaces (including underground)within a few blocks. The fifth biggest cityin the nation, Philadelphia also boasts thethird-largest downtown population. The Cityof Philadelphia is committed to encourag-ing business and real estate developmentand has embarked on an innovative projectto build up the area while at the same timemaking certain the downtown remains readyfor business every day. expand the city ef- A site assessment and requirements fectively, staff need a validation was conducted at the client site complete view of the to plan for collecting the data necessary to infrastructure—both help the city. The goals of this activity were to inside and out—of validate deliverable requirements and define buildings, railways, data collection specifications; identify project and surrounding areas logistical support requirements; discuss and PenBay Solutions, an Esri partner headquar- for their facilities man- validate project staging, access, and schedul-tered in Brunswick, Maine, was contracted agement, public transit, public safety, space ing dependencies; and visually inspect projectby the city to provide facility management planning, and real property departments. areas of interest.mapping services for a pilot project aimed Upon completion of the site assessment,at testing the effectiveness of a total 3D GIS Understanding from a detailed list was generated of priorities,solution. This service included interior data the Inside Out points of contact, access dependencies, andcollection using an innovative robotic plat- The city wanted to understand its building infra- geographic proximity that allowed the crea-form employing 3D lidar. The robotic platform structure better. It was interested in seeing the tion of a project plan and schedule to capturecollected thousands of data samples as it was relationship between pedestrian concourses the data. Center City facilities are complexguided by a surveyor through the buildings. with platforms, corridors, stair locations, and and have a high volume of pedestrian traffic.The data was precisely geolocated to a point ramps; ingress and egress points; emergency Minimal survey time and disruption were ofon a high-resolution map of the interior space. access and air vent facilities; and connections high importance to the city. The decision wasThis allowed PenBay staff to develop spatially between levels. To effectively analyze and made to operate a two-person crew on-siteaccurate floor map data of the underground manage this critical public infrastructure, it under the control of a project manager. Thisinfrastructure that connects several notable needed access to accurate and comprehensive plan optimized the use of PenBay and clientbuildings along Market Street in Philadelphia. spatial data information. This included data staff so that there would be minimal impact To effectively serve the city, including this about space, like rooms and how they are being on building occupants and client resources.bustling area, municipal government staff rely used, as well as data about assets, such as fireon their GIS, which is based on ArcGIS. Like extinguishers and other components found Open during Constructionmost traditional GIS installations, however, within the rooms. Images had to be collected Once the dates for the survey visit weretheirs did not include data for the insides of to guide anyone who needs to access a space, determined (the survey itself took place inthe Center City buildings or the vast infra- such as public safety officials, so they can get a fall 2010), PenBay started the logistics neces-structure under the streets. To maintain and real sense of what the space looks like. sary to mobilize the equipment and staff10 Esri News for Facilities  Summer 2012
    • Partner Spotlightneeded to execute the data collection phase building information system data modelof the project. Upon arrival at the site, the (BISDM)-compliant dataset that included CADsurvey team closely coordinated its collection (AutoCAD) and 3D BIM (Revit) files of the areaactivities with the client. of interest and a primary deliverable of an The robot PenBay surveyors used was ArcGIS geodatabase. Using ArcGIS for Serverpushed through each hall and room at a and the geodatabase, city staff have access tonormal walking pace. Lidar was used by the the data files easily over the web.robot to measure the distance to each object A 3D video dataset was also collected forby illuminating the target with light from a the entire captured area. This is of particularpulsating laser. Data points were collected interest to public transit and the public safetyillustrating where every object in the space community for planning and preparednessis located, from walls and doors to desks and workflows, which provide assistance to facili-chairs. The robot also took spherical images ties managers in condition assessment andwith a camera that takes 360-degree pictures square feet of designated infrastructure. The asset inventory.inside the building and then georeferences survey provided the city with a clear and Through this pilot, PenBay was able tothem. This provides a continuous image of the accurate view of how underground infrastruc- demonstrate how critical deliverables can bespace that can give a more accurate represen- ture links to the aboveground buildings and created to support the city facilities manage-tation of the real buildings. roads. The combination of GIS and robotics ment initiative using GIS and lidar. Space Since data collection happened mostly provided the ability to measure pertinent definitions were defined, including whereat night to keep with Center City’s mission space in a fraction of the time it takes with boundaries such as hallways and rooms beginof not impacting the community, security traditional collection methods. Staff took and end, accurately on maps; floor plan dataescorts were provided by the city’s public only 20 hours to collect all the data necessary was captured to represent interior space andtransit agency, SEPTA, for safety as well for the pilot project. structure accurately; and facility surveys wereas to provide unencumbered access to all performed quickly, safely, and cost-effectively.areas, such as the subway system and secure One Cloud—Many Datasets For more information, contact Stu Rich atbuildings. In total, PenBay collected 340,000 PenBay provided this data to the city in a E-book forFacilities ManagersThe Role of GIS Technology in Sustaining the BuiltEnvironmentA new e-book is available for anyone responsible for the formand condition of the built environment—regulators, policymakers, facility designers, owners, and managers. The e-bookwas produced to help connect the dots between the numberof reports published over the past 14 years on the state of thecapital and residential facilities industry in the United States, aswell as between everyone’s experiences working for and withthe industry. The e-book also provides a cogent and compel-ling argument for using GIS as the enabling technology forbetter communication and data interoperability. Trends overthe past 30 years have not been favorable for the long-termsustainability of the built and natural environments. This book LEED AP), as well as a certified planner (AICP) and GISproposes the use of GIS as a means to achieve required stew- Professional (GISP), with nearly 14 years’ project experienceardship, sustainability, and savings for the built environment. shaping and managing the built and natural environments. The e-book is authored by Patrick Wallis, a project man- His technical expertise is in facilities acquisition, real estateager with Esri who provides technical expertise in support of management, municipal and master planning, economicfacilities management, master planning, ports, and maritime analysis, and GIS.projects. He is an architect and designer by training (M.Arch, Read an excerpt of the e-book, which is available on the Esri Facilities industry page at Summer 2012 11
    • SolutionsArcGIS for FacilitiesBy Shelli Stockton, Esri Global Facilities Industry ManagerDo you know what you don’t know about your the convergence and interoperability of BIM, •• Facilitate better planning and analysisbuilding, campus, or base? If you’re looking these specific FM technologies, and GIS. •• Allow efficient sharing of information inat your building or campus as a group of The key to developing true insight into and out of the field, providing a com-disparate objects as opposed to seeing it as our complex and dynamic world is creating prehensive view of operationsan integrated, functional system of interde- a framework of understanding. We need to Smarter facilities will result from thependent parts, you don’t. take many different pieces of past, present, convergence of BIM, GIS, and the additional BIM and specific facilities technologies like and future data from a variety of sources FM system technologies mentioned above.enterprise asset management (EAM), build- and merge them into a single system. GIS is These tools and technologies will help pri-ing automation systems, computer-aided uniquely positioned to do this. Already widely mary facility stakeholders and users improvefacility management (CAFM), and integrated used by planners, engineers, and facility man- decision-making capabilities, the time it takesworkspace management systems (IWMS) agers, GIS helps you capture, store, analyze, to make these decisions, and the reliability ofprovide great amounts of detailed data on a and use all forms of location-referenced data the results. These benefits will translate intomyriad of items, from the smallest screw to about where people live and work. recognizable and, in many cases, dramaticthe largest HVAC system, yet have no ability GIS enables a framework for smart design increases in cost efficiencies, reductions ofto tell you if they are located within the same and management. Users can inventory and risk, and increased facility sustainability andproximity so that it would make sense to have display large, complex spatial datasets and longevity.the maintenance worker you send out handle use them to analyze and manage issues. To make this even easier, the ArcGIS forthe reported problems with both. Or that inci- Whether at a single campus or base or across Facilities system includes a series of tem-dences of crime have spiked in an area where an entire organization, the effect of various plates for facilities and a data model so facilityoutdoor lighting fixtures are old and blocked factors on each other can be studied, moni- managers can integrate their facilities databy overgrown bushes. Or that, over time, your tored, and measured. into one standard format, apply cartographicCPR-certified employees have all ended up on rules to the data so it is easy to view andone floor, leaving three others without access With GIS, you can do the following: understand, and make the data easily acces-to that resource. Smarter facilities—those sible to others in their organizations. For morethat are safe, secure, energy efficient, and •• Streamline asset information: collection, information on these concepts and how GISoptimally operated and utilized—result from dissemination, maintenance, and use helps facility managers, visit Esri News for Facilities  Summer 2012
    • TechnologyPrivate Clouds: Moving fromHype to Reality (Really!)by Victoria Kouyoumjian, Esri Business and Technologies Strategist Back in 2008, the term cloud computing was barely a glint in the eye of most technology companies. Perhaps they used and Gmail, but tossing around the cloud terminology wasn’t really de rigueur. Now it’s hard to imagine tech discussions without some reference to it at least once in the conversation. Seems like it’s everywhere—or at least the terminology is. In 2009, Esri hitched its geowagon to Amazon Web Services (AWS) as its primary cloud provider. But the general consumer audience was much more familiar with shopping experiences through  The Cloud Adoption Trend rather than cloud hosted services off of AWS. Fast-forward less than three years, and things certainly have changed. AWS has established the private cloud may be the only choice coalition of EMC, Cisco, and VMware—to itself as separate and different from Amazon. when attempting to leverage at least some successfully test and certify ArcGIS on its com, with a brand synonymous with cloud as of the benefits of the cloud computing private cloud infrastructure appliance. Vblock, a globally known public cloud infrastructure “skyscape.” Hosting data and applications as it is known, provides the storage, network service provider. And in 2010, Esri announced off premises in a cloud provider’s data center, switches, virtualization layer, and compute the availability of ArcGIS Online, initially potentially out of the country or in a seem- capacity that many organizations will find supported by AWS infrastructure under the ingly unknown location, might be legally attractive as a bundled private cloud platform, hood, to bring the ubiquity of a public cloud prohibited or verboten by organization re- in a nearly plug-and-play capacity. platform to the geospatial community. quirements and politics. This growing interest Esri is dedicating significant investment, At the same time that public clouds were in leveraging the private cloud has not gone research, and development into public and moving into mainstream business, a paral- unnoticed by Esri, and it’s moving quickly to private cloud offerings and providers and lel current of a cloud trend was emerging: provide solutions for this demand. will continue to do so, going forward. It is private clouds. Initially, there was (and still is) Portal for ArcGIS allows any organization to without question that cloud computing has a lot of back-and-forthing on the definition stand up its own customized ArcGIS Online, the potential to be a disrupting trend, upset- of private cloud, and arguments around the to create a unique geographic content ting traditional technology models, and yet private cloud notion as simply a rebranding system; the system may be on premises, simultaneously demonstrating the potential of an organization’s existing data center— within privately owned data centers, or man- for a promising boon. And what about you? infrastructure hosted on premises behind aged by Esri, behind configured firewalls, to Where do you and your organization stand “in the firewall. But with the advent of cloud provide more control over security or meet the cloud”? Private, public, hybrid, or none of computing, organizations are now exposed regulated restrictions. the above? to some of the technologies that enable the Available in Q2 2012, ArcGIS Online for core characteristics and benefits of cloud organizations carves out a private community computing: the idea of a self-service portal cloud for any company, business, group, for their customers or staff and the virtualiza- organization, or agency. Although hosted tion of servers—that is, the ability to create in public off-premises infrastructure, the multiple “virtual machines” from one physical services and data are specific, secure, and server—affording increased optimization of isolated to only the members of the organi- underutilized infrastructure, ratcheting up zational account, but with access to public server optimization to 75 percent or more, services, hybridizing the public and private from an average of 25 percent. cloud seamlessly. In fact, for many businesses and agencies, Most recently, Esri paired up with VCE—a Summer 2012 13
    • Geodesign Gathers MomentumTwo-Day GeoDesign Summit Focuses on Geodesign Technologies and PracticesBy Carla Wheeler, Esri WriterThe term geodesign, once hard to define, isbecoming part of the vernacular in the designfield. That astute observation opened thisyear’s GeoDesign Summit, a gathering ofprofessionals interested in using geospatialtechnologies to arrive at the best and mostsustainable design solutions. The theme of the summit, Geodesign inPractice, went to the heart of geodesign’sultimate goal: finding innovative solutions tothe most pressing challenges by fusing designprocesses with geospatial technologies. Inother words, geospatial technologies willprovide the analytic capabilities necessaryto evaluate different options and the tools tocollaborate as these alternatives are weighed. “This is not just the classic design field,”Esri president Jack Dangermond said during a  The audience at the GeoDesign Summit heard from more than 30 that welcomed to the summit geodesignpractitioners from a diverse range of fields through map overlays and integration and design and GIS professionals, and evenand industries including urban planning, modeling to create knowledge of how things marine scientists. Speakers delivered aarchitecture, transportation, utilities, and are working. One of the great contributions wide range of Lightning Talks, includ-telecommunications. “This mixing of science that the web is making is the collaborative ing Red Fields to Green Fields—Losand design goes right across all of society.” sharing environments that are allowing us to Angeles, a project where geodesign Dangermond underscored the importance of bring our knowledge together over the web to was used as part of the process toputting geodesign to work on pressing issues create better understanding. These trends are create a plan to transform rundown,such as climate change, energy needs, health, half of the story. The thing we need to do is link vacant land into parks and green, openpoverty, and biodiversity loss. In hearing former all that information/knowledge with the design space.US president Bill Clinton speak at the recent process [using] tools and methods that allow •• The growing number of higher educa-Eye on Earth Summit, Dangermond said that us to create sustainable designs and environ- tion institutions that are launchinghe was struck by Clinton’s words about taking ments in the future.” geodesign programs or curriculums.action. “He talked about all the policies and These include Penn State University,discussion about climate change and popula- Geodesign Framework and which is developing a master’stion, and he said, ‘I’m not really sure all these Technologies program in geodesign, and Northerndiscussions are going to matter.’ There was At this year’s summit, the conversation among Arizona University, which has alreadysilence in the room. He said, ‘What I actually the 200 attendees focused on the emerging launched a bachelor’s degree inhave faith in are real projects. I’m dedicating my technologies for geodesign, geodesign in geographic science and communitylife to doing projects in [places like] Africa, Latin education, and geodesign case studies. Here planning.America, and India.’ He said where the rubber are some highlights: Speaking at this year’s conference washits the road is doing real project work. Isn’t •• Technological advances that support Carl Steinitz, Alexander and Victoria Wileythat really what geodesign is about?” geodesign, including demonstrations Professor of Landscape Architecture and of new sketching, design, and scenario Planning Emeritus, Graduate School ofGeospatial Systems Essential to management tools in ArcGIS 10, along Design, Harvard University. He just finishedUnderstanding with Esri CityEngine generation of 3D writing the book A Framework for Geodesign,Geospatial systems are critical to understand- content, such as buildings, trees, and which will be published by Esri Press thising the problems society and organizations roads, from GIS data. summer. Bill Miller, the director of GeoDesignface, according to Dangermond. “They are •• How elements of geodesign are being Services at Esri, wrote a working paper inconverting data into maps [or] information,” he put into practice by urban planners, which he says that the book will likely becomesaid. ”They are integrating mapped datasets architects, landscape architects,14 Esri News for Facilities  Summer 2012
    • Technology an important resource for geodesign practi- After studying the workflows of several incorporate geodesign in their work. tioners and academics. other design firms, Esri developed a set of They included Stuart Rich from PenBay This complete framework includes the tools that would facilitate sketching and Solutions LLC, who spoke about how geode- following: design. This new geodesign window for sign is helping Kuwait University plan con-•• Representation models: How should ArcMap, which will be in the upcoming struction of a new, multibillion-dollar campus; the landscape be described? ArcGIS 10.1 release, lets people easily search Lilian Pintea from the Jane Goodall Institute,•• Process models: How does the land- for and download design templates from who described how geodesign is being used scape operate? ArcGIS Online that include tools for creating, to protect chimpanzees through community-•• Evaluation models: Is the landscape manipulating, and interacting with a design. centered conservation; and Abby Jones from working well? The window also brings together several the Anthro/Ecological Design Collective,•• Change models: How might the land- core tools into one centralized window, with who talked about the role of geodesign in a scape be altered? easy access to the tools that facilitate sketch- project to turn distressed land into parks in•• Impact models: What differences ing and design. Los Angeles. might the changes cause? One key aspect of the window is sce- Jones spoke about geodesign at a small•• Decision models: Should the land- nario management. The ability to create and scale—a neighborhood park or community scape be changed? manage multiple scenarios is something that garden, for example.“In Carl’s book that’s forthcoming, we now has not previously existed in a GIS. With the Keynote speaker Braden Allenby stressed begin to realize that geodesign is not just design in place, said Baker, the next step is to the importance of thinking about geodesign a concept,” said Dangermond. “It can be visualize what a design might look like if built. at a greater, global scale to deal with complex thought of as a systematic process of measur- This can be done with Esri CityEngine issues such as climate change, water resourc- ing and modeling and interpreting and de- software. CityEngine allows an urban form es, biodiversity, and the economy. Allenby, signing and evaluating and making decisions. to be rapidly created on top of GIS data by Lincoln Professor of Engineering and Ethics And articulating that well and embedding that procedurally creating features such as streets, and professor of civil and environmental into the workflows of how we create the future parcels, blocks, buildings, houses, open engineering at Arizona State University, also is the real plot of discussion here.” spaces, and vegetation based on sets of rules. talked about designing for complex adaptive Years from now, Dangermond said, people In the case of O2 Planning + Design, the rules systems such as the Florida Everglades. “You will look back at geodesign as “an evolution- looked at the underlying data to visualize never go backwards in a complex adaptive ary step for humans. It’s going to be, ‘Ah, the density and arrangement of buildings as system. You may go to someplace new, but finally we connected the dots. Finally we described in the foundational land-use and you are not going to get the world that you began to realize the implications or the conse- intensity plans. had. You want to restore the Everglades? quences of our actions.’” High-intensity areas, with mixed-use zoning, It will never happen,” he said. “What you During the summit, product engi- drove denser street network creation, smaller will get is something that is new and maybe neer Matthew Baker from the Software lot sizes, with taller buildings. Likewise, resi- pristine and maybe very biodiverse, but you Development team and solutions engineer dential zoning in low-intensity areas automati- will not get the old Everglades back. . . . What Eric Wittner from GeoDesign Services at Esri cally creates less dense streets, larger lot sizes, we need to do is learn how to design in the demonstrated some work the company is and houses rather than multistory buildings. context of complex adaptive systems.” doing to develop GIS software that supports The buildings and houses can be rendered The GeoDesign Summit ended with a geodesign. Steinitz’s geodesign framework as simple massing models; color coded by thought-provoking talk on the future of remains the key model for the workflows and zoning type; or developed into geometrically geodesign by Stephen Ervin, assistant dean tools developed by Esri to support geode- complex, fully textured buildings with step for information technology at the Harvard sign with ArcGIS, Baker said. “We know that backs, balconies, windows, and terraces. University Graduate School of Design and geodesign is software independent, so our Wittner demonstrated how spatial analysis a lecturer in the department of landscape challenge is, how does our software fit in with inside Esri’s 3D City template can be used to architecture. He looked ahead to what’s pos- this framework?” he asked. drive site analysis and selection; CityEngine sible, probable, certain, likely, unlikely, and With the framework from Steinitz in mind, is then used to do advanced plan visualiza- inevitable in a world with geodesign. tool development efforts focused on studying tion, and the results are pulled back into the While Ervin said he thinks that it’s highly the workflows of several design firms that template for use in analysis. CityEngine, when unlikely any agreed-upon definition of have geodesign projects in the works. One paired with ArcGIS, provides a powerful tool geodesign will ever emerge, one certainty will such firm is O2 Planning + Design, based in for understanding and visualizing what could be a planet of 10 billion people. “It is for these Calgary, Alberta, which is working on a transit- be, in the context of what is. people that we do geodesign,” he said. “It’s oriented development north of the city. not for the trees or the hydrological systems Geodesign workflows involve creating Geodesign in Action or the atmosphere. It’s for the 10 billion suitability and sensitivity layers that will inform Besides watching technology demonstra- people that are our inheritors of what we do.” design, such as a layer that depicts the vulner- tions, which included a presentation about The next GeoDesign Summit will be held able habitats in a proposed development ArcGIS Online, the audience also heard talks January 24–25, 2013, at Esri in Redlands. For study area. from more than a dozen professionals who more information, visit Summer 2012 15
    • Presorted 380 New York Street Standard Redlands, California 92373-8100  usa US Postage Paid Esri 130752  11.3M8/12spWhere ideas are bornArcGIS Online… cloud GIS… mobile GIS… They all SMadd up to one conclusion: this is not the year to miss theEsri International User Conference (Esri UC). This is whereyour ideas come together to shape the future of GIS.Join us in San Diego, California, to discover the nextgeneration of geospatial technology for your organization.Register online at International User ConferenceJuly 23–27, 2012 | San Diego Convention CenterGet in-depth, hands-on training at preconferenceseminars July 21–22. Copyright © 2012 Esri. All rights reserved.