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We've Got Issues: Issue Tracking and Workflow in the Digital Library
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We've Got Issues: Issue Tracking and Workflow in the Digital Library

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Everyone loves feedback but too much of a good thing can result in chaotic communications and a haphazard workflow. In a digital library, the feedback "button" doesn't filter; it collects patron …

Everyone loves feedback but too much of a good thing can result in chaotic communications and a haphazard workflow. In a digital library, the feedback "button" doesn't filter; it collects patron response regarding everything from missing pages within a particular scan to technical difficulties regarding the delivery of the digital book. The Biodiversity Heritage Library is implementing software designed to streamline the processes involved in collecting and responding to patron feedback.

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  • Links:http://www.slideshare.net/group/biodiversity-heritage-library https://biodivlib.wikispaces.comhttp://www.biodiversitylibrary.orgCredit and Many Thanks to: Grace CostintinoSuzanne PilskeBianca LipscombMartin Kalfatovic
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    • 1. Weve Got Issues! Discovering the right tool for the jobErin ThomasBiodiversity Heritage LibrarySmithsonian Institutionthomase@si.edu
    • 2. • The Biodiversity Heritage Library• Communications• Software Solutions• Librarianship and Identity
    • 3. The Biodiversity Heritage Library• Academy of Natural Science (Philadelphia, PA)• American Museum of Natural History (New York, NY)• California Academy of Science (San Francisco, CA)• The Field Museum (Chicago, IL)• Harvard University Botany Libraries (Cambridge, MA)• Harvard University, Ernst Mayr Library of the Museum of Comparative Zoology (Cambridge, MA)• Marine Biological Laboratory / Woods Hole Oceanographic Institution (Woods Hole, MA)• Missouri Botanical Garden (St. Louis, MO)• Natural History Museum (London, UK)• The New York Botanical Garden (New York, NY)• Royal Botanic Gardens, Kew (Richmond, UK)• Smithsonian Institution Libraries (Washington, DC)
    • 4. How to turn THIS into 1s and 0s...
    • 5. Internet Archive• 501 (3) (c)• Dedicated to Universal Access• Founder of Open Content Alliance• Provides o Mass Scanning o Archival Storage o Image Processing o Technology development
    • 6. Mass DigitizationPros• Rich & robust quantity of content• Access, Access, Access• Collaboration across boundaries (institutional, geographic, interdisciplinary)• Few space limitations• Library as global place with global audience• Full text searching• Ability to link content with other collections and services• Future of information services realized (data-mining opportunities, doors opened to new research opportunities, library is where users are)
    • 7. Mass DigitizationCons• Low cost model can compromise scanning quality• Access over preservation• Managing the details• Scope creep• Browsing can be overwhelming to users• Cataloging inconsistencies among various libraries• Access to originals can be compromised• Threat to traditional library services• Managing user expectations in the age of Google• Copyright limitations
    • 8. Serials, monographs, monographicseries, associated titles, title changes, duplicatescans, merging records, missing pages, blurrypages, foldouts, page insertion, gaps in serialruns, mischievousmetadata, pagination, document delivery, PDFgeneration, copyright, permissions, sequencing, technical issues, authority lists, navigation, itemlevel corrections, title levelcorrections, requests, record mismatches..on andon and on... Photo courtesy curryegg.blogspot.com And the problems begin…
    • 9. Much ado over 40,000 Titles; 75,000 Volumes; 30,000,000 Pages...Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:The Problemwith the Portal....
    • 10. Is Gemini the answer?Issue tracking software used by BHLs developmentstaff.
    • 11. New Terms for a New Purpose
    • 12. For Example…
    • 13. Greener Pastures? . image courtesy www.bergoiata.org
    • 14. . .• RedMine • RoundUp• Gemini • Projistics• Trac • SimpleTicket• Bugzilla • SharpForge• Cerebro • Debbugs• Issue Net • DisTract
    • 15. Functional Requirements• Custom Fields for Tagging• Advanced Report Generation• Time Tracking• Email Intergration• Hosted• Sub-Issues• Centralized Editing• Support• Budget Friendly
    • 16. The Options
    • 17. We Can Define Our Own Wheels! Square-wheeled trike. Thanks to Jeff Atwood at www.codinghorror.com.
    • 18. THANKS FOR LISTENING! Links: http://www.slideshare.net/group/biodiversity-heritage-library https://biodivlib.wikispaces.com http://www.biodiversitylibrary.org Credit and Many Thanks to: Grace Costintino! Suzanne Pilske! Bianca Lipscomb! Martin Kalfatovic!Erin ThomasBiodiversity Heritage Libraryhomase@si.edu

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