Be the first to like this
What does field service look like today? Read about the 4 technology industry trends and their impact on field services:
- Technology has a much larger role in delivering service excellence with a reduced workforce.
- Consumption-based pricing models require a much better understanding of the customer.
- Social media is allowing for greater cross-collaboration between organizations and driving better service to the customer.
Unique challenges need to be understood and addressed for field service success in emerging markets, such as the BRIC countries.
Read more about them as well as field service capabilities in The State of Field Services: 2013.