Four customers of Bell Canada telecom company called customer care to report different telephone-related problems. Winston Chen complained about being overcharged on his bill. Maril Portillo was missing important calls due to a busy signal on her line. Eleanor Vanderbilt was receiving harassing obscene phone calls. Richard Robbins' phone was making strange noises that he believed were caused by his old answering machine. The representative addressed each issue by reviewing Chen's bill, referring Portillo's issue to network support, tracing Vanderbilt's harassing calls, and recommending Robbins replace his old answering machine. Marketing opportunities for additional services were also identified for each customer.