EMW ME Presentation


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EMW ME Presentation

  1. 1. EMW Fundamentals<br />Smart Convergence Experts<br />
  2. 2. EMW FUNDAMENTALS<br />About EMW<br />EMW Inc.<br />Est. 1991<br />Privately Held<br />Profitable since inception<br />2009 Revenue 200% increase from 2008 <br />Similar growth expected in 2010<br />ISO 9001:2008 Accredited, Moving towards ISO 20000<br />Management Team Experience<br />Sprint/Lucent/AT&T/Lockheed Martin<br />180+ professionals world wide<br />Expected Roster of 200+ by EOY 2010<br />90% of Roster Cleared Personnel<br />
  3. 3. EMW FUNDAMENTALS<br />About EMW<br />EMW ME Corporate Facts<br /><ul><li>Established January 2004
  4. 4. Average 100% Annual Growth since 2004
  5. 5. 75% are Members of Technical Staff
  6. 6. Management Team Experience
  7. 7. Avaya/Lucent/AT&T/SAIC/CSC
  8. 8. Positive Cash Flow
  9. 9. Funded through Receivables since 2005</li></li></ul><li>EMW FUNDAMENTALS<br />Global Presence – Local Reach<br />Brussels, Belgium<br />Kyrgyzstan<br />Washington, DC<br />Afghanistan<br />Ohio<br />New Hampshire<br />New Jersey<br />Florida<br />North Carolina<br />Baghdad, Iraq<br />Beijing, China<br />Dubai, UAE<br />Abu Dhabi, UAE<br />…………………………………………………………………………………………………………………………………<br />Technical Skill-sets, Matrix Management, Cooperative Marketing Combine to support EMW Teams throughout the world<br />
  10. 10. Certified Engineers<br />(Avaya, Brocade, BlueCoat, Cisco, Juniper and Trapeze) <br />Certified Developers <br />(Contact Center, CRM, SIP & Hospitality Telephony Application ) <br />Offices in Abu Dhabi and Dubai<br />Customer Focus <br />Top 50 Enterprise Technology Firms in ME<br />Superior Services <br />24x7, Advance Hardware Replacement, Hotline, Ticketing system , Escalation Procedure <br />Consultancy Services<br />EMW FUNDAMENTALS<br />EMW Differentiators<br />
  12. 12. 4 Total Avaya Certified Expert – ACE
  13. 13. 8 Total Avaya Certified Specialist – ACS
  14. 14. 37 Total Avaya Certified Associate – ACA
  15. 15. 2 Total Avaya Professional Sales Specialist – APSS
  16. 16. 2 Total Avaya Professional Design Specialist – APDS
  17. 17. 126 Total Product Authorization Classified as below:
  18. 18. 50 PA for Selling
  19. 19. 35 PA for Design
  20. 20. 41 PA for Implementation</li></li></ul><li>EMW FUNDAMENTALS<br />EMW PARTNERSHIPS<br />
  21. 21. EMW FUNDAMENTALS<br />Our Awards ( UAE Office)<br /><ul><li>2009</li></ul>Enterprise Systems Integrator of the Year – ITP<br /><ul><li>2008</li></ul>Best Networking Integrator in the Middle East – ITP<br />Topmost System Integrator in the Middle East – ITP<br /><ul><li>2007</li></ul>Partner of the Year – Converged Solutions – Avaya<br />Exceptional Performance –Trapeze<br />Best Wireless Implementation @ Burj Al Arab – ITP<br />Partner of the Year (Technical Capabilities) – Juniper<br /><ul><li>2006</li></ul>Partner of the Year - Avaya<br />Best Fixed Network Implementation @ Burj Al Arab – ITP<br />Best Converged Network Implementation @ Emirates Bank – ITP<br /><ul><li>2005</li></ul>Best IP Telephony & Mobility - Avaya<br />Exceptional Contribution Award – Foundry<br />
  22. 22. EMW FUNDAMENTALS<br />EMW Service Level Agreement<br /><ul><li>Single Point of Contact.
  23. 23. 24x7 Support.
  24. 24. Sample Response Time
  25. 25. Major Faults : One hour
  26. 26. Minor Faults : Next business day
  27. 27. Tier I & II Support Level.
  28. 28. System Manufacturer Registration.
  29. 29. Development Resources Access
  30. 30. Bug Fixes and Patches
  31. 31. On-site Proactive Maintenance</li></li></ul><li>EMW FUNDAMENTALS<br />EMW CUSTOMERS<br />EDUCATION<br />CALL CENTERS<br />
  36. 36. EMW FUNDAMENTALS<br />Customers Testimonials<br />On Behalf of ADNOC Distribution; IT Division Manager would like to extend his thanks and appreciation to EMW – Staff & Management for their prompt response and action taken couple of tasks while attending an urgent support call made by us. They showed a great understanding and real “Customer-Comes-First” attitude & response to any contact with a speed of mutual trust between us to fix our problems. It is this kind of service and support that keeps our business relationship with EMW a unique one. Thanks again and keep up the good work”<br />Mr. Ali Abdul Aziz Al Ali, IT Division Manager,<br />ADNOC Distribution, Abu Dhabi, UAE<br />
  37. 37. EMW FUNDAMENTALS<br />Customers Testimonials<br />"With a technology infrastructure that supports over 1,000 seats, CTS has grown rapidly over the years due to the growing popularity of companies outsourcing their call centre requirements. CTS is highly focused on perpetual technology enhancement to help meet its business objectives and customer requirements."We are happy to confirm our mutually beneficial partnership with EMW which has helped to attain our goals over the last couple of years. The current implementation will substantially increase the value and service delivery to our customers”<br />Mr. Sabir KV, IT Manager,<br />Cupola Teleservices, Dubai, UAE<br />
  38. 38. EMW FUNDAMENTALS<br />Customers Testimonials<br />“With an expansive operation across the Middle East and a growing base of prestigious clients, we need to equip all our branches with the latest call centre and IP telephony technology in order to provide timely and personalized assistance and service 24/7, 365 days a year. We also need a system that makes our internal communications efficient and at the same time is cost effective. EMW as an implementation partner has the right combination of necessary experts from the voice, data and application fields, which reassures us that the project will be successful and will achieve the required objectives. We had a previous implementation experience with them and they proved that they deliver their commitment and do not oversell their service like lots of vendors in the region”. <br />Mr. Khaled Moussa, Group Chief Technical Officer,<br />GAP Corp, Dubai, UAE<br />
  39. 39. EMW FUNDAMENTALS<br />Customers Testimonials<br />“We feel that EMW has helped us greatly to create a flexible, cost effective and reliable communication platform that supports our ongoing investment and growth plan” <br />Mr. Abdulsalam Rahma Bastaki, Director of IT & Services,<br />Dubai Silicon Oasis Authority, UAE<br />
  40. 40. EMW FUNDAMENTALS<br />Customers Testimonials<br />“Initially I worked with EMW as my Avaya VOIP deployment, and I was very happy with the support engineer’s skills and knowledge, EMW sales team is very knowledgeable about the latest technology which helps you taking the right decision.”<br />“I don’t think there will be any problem migrating the system, since it is the same vendor and the same implementer, so I am satisfied that the migration will be very smoothly.”<br />Mr. Eyas Khashan, Director Information Technology Resources,<br />PAN Emirates Furnishing , UAE<br />
  41. 41. EMW FUNDAMENTALS<br />Customers Testimonials<br />"EMW efficient project management approach enabled the Call Center Project to be implemented on before time, and on budget. This surprised the customers at the fast pace in which it was moving towards customer satisfaction. On the conversion to Silverlake Core Banking System, EMW worked alongside the project delivering the integration with tremendous flexibility in line with the Silverlake changing deadlines.  Financial guarantees were not a concern to EMW, many times getting a contract signed after the job was done. Besides their technical efficiency, we find EMW an easy company to partner with.”<br />Mr. FarisSaddi, Chief Information Officer,<br /> Commercial Bank International <br />
  42. 42. EMW FUNDAMENTALS<br />Customers Testimonials<br />"As our chosen integrator EMW has been involved in upgrading our previous PABX to a VoIP model and getting our sites linked to a single integrated platform. To achieve that, a number of prerequisites needed to be in place. The project needed to allow our business to keep functioning during the migration and as such planning this was crucial. A good IP schema segmented in to VLAN templates is imperative for multiple sites, as is setting up quality of services end-to-end."<br />Mr. Mark Sammut, IT Manager,<br /> DHL Express Worldwide <br />
  43. 43. EMW FUNDAMENTALS<br />Customers Testimonials<br />“After thorough investigation of the available WLAN technology vendors we selected the Trapeze Networks Smart Mobile solution by EMW. The main reasons were the long term relationship with EMW, our Systems Integrator and the proven functionality of the Trapeze Mobility System”<br />Dr. MostephaBelmihoub, Computer Center Director, <br />University of Sharjah, UAE<br />
  44. 44. EMW FUNDAMENTALS<br />Customers Testimonials<br />“It is important for students to have fast and easy access to online resources from multiple locations, which will facilitate learning and the exchange of ideas, and promote a dynamic lifestyle in the campus. To achieve this, we wanted a wireless solution that would not require us to tear out our existing wired infrastructure, and would also enable us to implement fixed mobile convergence applications in the future“<br />Dr. TayebKamali, Vice Chancellor, <br />Higher Colleges of Technology<br />
  45. 45. EMW FUNDAMENTALS<br />Customers Testimonials<br />"Our new partnership with Avaya is in line with our new corporate identity and vision. It reflects our promise to be a customer-centric bank with all the answers. Becoming more accessible helps us serve our customers better, and underline the way we are positioning ourselves in the market.“<br />Mr. Khamis Bu Haroon, CEO, <br />Commercial Bank International <br />
  46. 46. EMW FUNDAMENTALS<br />Customers Testimonials<br />"As one of the leading retail brands in the UAE, it is important that our employees are efficient and informed at all times, to assist customers and keep business flowing smoothly in every showroom. Rolling out Avaya across our showrooms offered us a streamlined approach to our voice, contact center and unified communications. Our business and engineering team can now collaborate and manage all moves, adds and changes across all showrooms with minimum on site intervention. The Paris Gallery experience is what keeps us distinctive and special to our high-net worth customers, and a key element of this is delivering top quality communications to the premium brands that display goods in our stores. Avaya and EMW enabled us to keep our staff, and brands consultants, in constant contact with each other, almost in real-time."<br />Mr. Abdullah Thabit, IT Director, <br />Paris Gallery<br />
  47. 47. EMW FUNDAMENTALS<br />P.O. Box 110338, Abu Dhabi, U.A.E. P.O. Box 502295 Dubai, U.A.E.<br />Tel: +971.2.553 0770 Tel: +971.4.3686700 <br />Fax: +971.2.553 0773 Fax: +971.4.3908680<br />sales@emw-me.com , support@emw-me.com<br />