Writers Summit 2008 Razmik Abnous April 4, 2008

SOA Enabled ECM PROGRAMMING INTERFACES TOOLS CONFIGURATION INTERFACES Applications Client Infrastructure Layer Process Services Layer Content Services Layer Compliance Layer Security Layer Repository Services Layer Repository Infrastructure

EMC Business Process Lifecycle Management Portfolio Analyze Process Discovery and Modeling Analytics and Simulation Collaborative Design Deploy Point & Click Configuration Rich Forms GUI Agile Change Management Execute Process Orchestration SOA-based Integration, Adapters Human Interaction & Collaboration Monitor Real-time Alerts Operational Dashboards Business Performance Reports

Process Discovery and Modeling

Analytics and Simulation

Collaborative Design

Point & Click Configuration

Rich Forms GUI

Agile Change Management

Process Orchestration

SOA-based Integration, Adapters

Human Interaction & Collaboration

Real-time Alerts

Operational Dashboards

Business Performance Reports

BPM Today 10k orders/month $.60 per order <6 hours to process Optimize for Transactions Today Cost Demand Time

BPM Direction Optimize for agility Vision Cost Demand Time Activities Events Policies

Activities Manage people-based activities in a business process Collaborative business process Extended Enterprise Organizational Network Personalized communications Vision

Collaborative business process

Extended Enterprise

Organizational Network

Personalized communications

Events MONITORING, SENSING & CORRELATING Vision APPLICATION INFRASTRUCTURE ENVIRONMENT Throughput tracking Task response rate Input vs. Output rates People utilization Cost per transaction Transaction path System connections Server load Server availability Network congestion Web site statistics Bandwidth Interest rates Exchange rate Stock market Manufacturing Inventory on-hand Supplier inventory

Throughput tracking

Task response rate

Input vs. Output rates

People utilization

Cost per transaction

Transaction path

System connections

Server load

Server availability

Network congestion

Web site statistics

Bandwidth

Interest rates

Exchange rate

Stock market

Manufacturing

Inventory on-hand

Supplier inventory

Policies Predictive & Proactive Vision Inventory increased 10% Interest rate rose .5% Orders down 6% Decrease Manufacturing Output Adjust Marketing Activities Cost Demand Time

Inventory increased 10%

Interest rate rose .5%

Orders down 6%

Questions for Discussion How do you preserve compliance in an flexible business process engine? How do you maintain business integrity in this agile world? Who are the key enterprise personas (roles) that we need to expose this flexibility?

How do you preserve compliance in an flexible business process engine?

How do you maintain business integrity in this agile world?

Who are the key enterprise personas (roles) that we need to expose this flexibility?