Writers Summit 2008 Howard Shao April 4, 2008

SaaS (Software as a Service) & Cloud Computing Vision True utility computing Similar to electrical utility Energy on demand Built-in Security High Availability Disaster Recovery Implications Software Platform (SaaS) Computing Infrastructure (Cloud Computing)

Vision

True utility computing

Similar to electrical utility

Energy on demand

Built-in Security

High Availability

Disaster Recovery

Implications

Software Platform (SaaS)

Computing Infrastructure (Cloud Computing)

Unique Demands of ECM on SaaS Content places greater demand on storage and network bandwidth Intellectual assets protection often requires on-premise repository Convergence of information require seamless integration of on-premise and off-premise software and services Volume, size & value of content and archive demand tiered repositories

Content places greater demand on storage and network bandwidth

Intellectual assets protection often requires on-premise repository

Convergence of information require seamless integration of on-premise and off-premise software and services

Volume, size & value of content and archive demand tiered repositories

Expand SaaS infrastructure to support ECM Enterprise SaaS supports all key configurations Organization and business requirement adaptability Repository on-premise and off-premise support Classic Enterprise S/W On-premise services and repository Classic SaaS Off-premise services and repository Corporate Vault Off-premise services, on-premise repository Tiered Repository On-premise services Part of repository on-premise Remainder off-premise Repository Cloud On-premise services, off-premise repository

Enterprise SaaS supports all key configurations

Organization and business requirement adaptability

Repository on-premise and off-premise support

Classic Enterprise S/W

On-premise services and repository

Classic SaaS

Off-premise services and repository

Corporate Vault

Off-premise services, on-premise repository

Tiered Repository

On-premise services

Part of repository on-premise

Remainder off-premise

Repository Cloud

On-premise services, off-premise repository

Enterprise SaaS Characteristics Generalized SaaS Platform vs. Customized SaaS Solutions Multi-tenancy support at platform level Unified authentication and authorization service Unique transaction log ID Optimized Support for Enterprise Content Management Global resource & service ID Persistent read/write cache and activities staging service Transparent tenancy management Global management, monitoring tools, including SLA

Generalized SaaS Platform vs. Customized SaaS Solutions

Multi-tenancy support at platform level

Unified authentication and authorization service

Unique transaction log ID

Optimized Support for Enterprise Content Management

Global resource & service ID

Persistent read/write cache and activities staging service

Transparent tenancy management

Global management, monitoring tools, including SLA

Extend Cloud Computing for ECM IRM secured information Content and context aware with SLO-driven repository network Process/usage-based content movement and delivery Instant replacement of sites and access points Migration of service toward point of needs Auto provision based on service level objectives Virtualized demand driven Infrastructure

IRM secured information

Content and context aware with SLO-driven repository network

Process/usage-based content movement and delivery

Instant replacement of sites and access points

Migration of service toward point of needs

Auto provision based on service level objectives

Virtualized demand driven Infrastructure