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EMC Captiva Capture Solution for Document Service Providers
 

EMC Captiva Capture Solution for Document Service Providers

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View this presentation that focuses on the Business Process Outsourcing (BPO) competencies and how it relates to Document Service Provider (DSP), how DSP’s equate their services to the capture ...

View this presentation that focuses on the Business Process Outsourcing (BPO) competencies and how it relates to Document Service Provider (DSP), how DSP’s equate their services to the capture market as a whole, and what specific capture solutions they can provide to help them generate more revenue and win more customers.

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    EMC Captiva Capture Solution for Document Service Providers EMC Captiva Capture Solution for Document Service Providers Presentation Transcript

    • Delivering Document Capture for Business Process Outsourcing
      How EMC Captiva Solution Offerings Can Help
      <Presenter>
      EMC Corporation
      <Date>
    • Things Change
      "It is not the strongest of the speciesthat survive, not the most intelligent, but the ones most responsive to change.” Charles Darwin
    • The Big Question
      ?
      What’sNext
      in
    • IT Infrastructure Needs to Change
      23%delivering
      new capabilities
      77%“keepingthe lights on”
      Too much complexity
      Too hard to change
      The business is frustrated
      IT is frustrated
      New thinking is emerging
    • Key Definition
      DPS – Document Processing Services
      “a subset of BPO that requires specific services work related to off-site imaging and document capture that is outsourced”
    • DPS Develops BPO Competencies
      Document Processing Services (DPS)
      • Document intensive
      • Information and knowledge managers
      Managed services for office devices and print centers
      “Transaction management” and hosted content services
      Information technology outsourcing (ITO)
      • Data intensive
      • IT managers
      Business process outsourcing (BPO)
      • Labor intensive
      • Business managers
      Application Outsourcing
      Source: Forrester Research
    • Document Output Services
      Email Hosting
      Hosted Repository Services
      Capture and intelligent content services
      Fulfillment Services
      MFP and distributed workflows
      Marketing communications
      Report and statement archiving
      Forms management
      Workflow BPM
      Print procurement
      Web-to-print and distributed applications
      Office Managed Services
      eDiscovery
      Print and Mailroom facilities management and outsource
      Commercial printing
      Physical and electronic records management
      Transaction printing
      Distributed Output Services
      Document Processing Services Segments
      Source: Forrester Research
    • Document Output Services
      Email Hosting
      Hosted Repository Services
      Capture and intelligent content services
      Fulfillment Services
      MFP and distributed workflows
      Marketing communications
      Report and statement archiving
      Forms management
      Workflow BPM
      Print procurement
      Web-to-print and distributed applications
      Office Managed Services
      eDiscovery
      Print and Mailroom facilities management and outsource
      Commercial printing
      Physical and electronic records management
      Transaction printing
      Distributed Output Services
      Expanding and Specializing Capture Market
      Source: Forrester Research
    • Expanding and Specializing Capture Market
      Document conversion
      Digital Office
      Litigation Support
      Device Middleware
      Desktop Scanning
      Patient Records
      Device Enablement
      Scan to email
      Expense Receipts
      Source: Forrester Research
    • Expanding and Specializing Capture Market
      Digital Mailroom
      Back-Office Capture
      Backfile conversion
      Scan to Archival
      Account Opening and Servicing
      Digital Mailroom
      Source: Forrester Research
    • Expanding and Specializing Capture Market
      Retail Lockbox
      Check Processing
      Forms Processing
      Invoice processing
      Wholesale Lockbox
      Claims Processing
      Capture for Business Process
      Source: Forrester Research
    • Digital Mailroom
      Document conversion
      Digital Office
      Litigation Support
      Back-Office Capture
      Device Middleware
      Backfile conversion
      Retail Lockbox
      Desktop Scanning
      Patient Records
      Scan to Archival
      Check Processing
      Account Opening and Servicing
      Forms Processing
      Invoice processing
      Device Enablement
      Monitoring and Management
      Wholesale Lockbox
      Claims Processing
      Scan to email
      Digital Mailroom
      Expense Receipts
      Expanding and Specializing Capture Market
      Core Extraction Technology
      Machine text, cursive, hand print, mark, special
      Transformation and Extraction Management
      Capture for Business Process
      MFP Enablement
      Source: Forrester Research
      • Reduce Time Processing
      • Manage Paper Logistics
      Experienced Platform
      • Several Processes
      • Several Volumes
      • Multi-level Services
      Multi-process Solution
      BPO Challenges
      One Enterprise Platform
      • Several Processes
      • Several Volumes
      • Multi-level Services
      • Reduce Product Ownership Cost
      • Simplify IT Architecture
      • High Availability
      Compliant Solution
      • Legal Laws
      • Internal Rules
      • Customer Rules
      Compliant &
      Quality
      Several Different Customers
      Multi-sites Platform
      Multi-process Solution
      • Re-using Processes
      • Separate Processes
      Customer SLA Requirements
      On-time, Efficient, Scalable, Resilient, Compliant
    • Annual paper consumption Worldwide…
      20
      Million Tons
      Paper is, and will continue to be a critical component of business transactions.
    • Each document costs you…
      $20 in labor to file
      $120 in labor searching
      $1 per document to store
      $5 per document to retrieve
      …and on average, 5% of documents are lost
      25 hours to recreate
    • Process-ready Business Data
      Business-critical Documents
      “Intelligent capture” applies advanced recognition technology to capture documents and other data types, transforming this information into usable business data, while reducing data entry costs and improving productivity
      EMC Captiva Intelligent Capture
    • Capture for Business Processes
      Addressing Line of BusinessPaper Challenges
      Degrees of Capture Solutions
      Digital Mailroom
      Leveraging Automation toIncrease Productivity
      Digital Office
      Reducing Paper Costsand Compliance Risks
    • Captiva Platform
      • Invoice Number
      • Vendor Name
      • Purchase Date
      • Subtotal
      • Grand Total
      • Payment Terms
      • 10010
      • Acme Products
      • 30 January 2008
      • $ 6,014.81
      • $ 6,025.88
      • Net 30 Days
      Capture
      Classify
      Extract
      Validate
      Deliver
      Captiva Intelligent Capture leads the way
      Superior enterprise document capture architecture
      Flexible centralized and distributed deployment options
      Centralized administration of distributed server environments
      Integrate with enterprise business systems with SOA and .NET support
    • Connecting to all Enterprise Systems
      Other Applications
    • Capture from Anywhere
      Batch Capture
      Desktop Scanners
      Fax Machines
      Multi-function Peripherals
      Remote, browser-based capture
      Capture from anywhere into ECM systems throughout departments or entire enterprise
    • Supporting All Capture Environments
      Centralized Batch Capture
      Email Integration
      Fax Machine Integration
      Networked MFP Capture
      Ad-Hoc Desktop Capture
      Ad-Hoc Browser-based Capture
    • Capture at Point of Entry
      European Business Process Outsourcing Firm
      The company specializes in providing successful IT solutions, managed infrastructure and BPO services. Its expertise is based on years of experience in providing solutions to BASF, one of the world’s leading chemical companies.
      Results
      • Captiva Document Capture solution provided quick access to digital information from any location
      • Quickly improved business processes and achieved their key savings objectives
      • Required minimal training to run the document capture system
      • Solution worked with a variety of document scanners.
      • Consistently sustained no single failure or loss of data.
      Utilizing distributed document capture, as part of their overall ECM services offering
    • Automating Manual Tasks
      Automate document classification
      Automate data indexing
      Do more with fewer resources
      Reduce costs, accelerate capture, and improve accuracy
    • Intelligent Document Recognition
      Intelligent Document Recognition
      • Invoice Number
      • Vendor Name
      • Purchase Date
      • Subtotal
      • Grand Total
      • Payment Terms
      • 10010
      • Acme Products
      • 30 January 2008
      • $ 6,014.81
      • $ 6,025.88
      • Net 30 Days
      Capture
      Classify
      Extract
      Validate
      Deliver
      Classify
      Extract
      Validate
      Captiva Intelligent Document Recognition automates document processing:
      • Image- and text-based classification to automate document identification
      • Zonal and intelligent freeform recognition to transform documents into data
      • Effectively control business processes by validating extracted data
      • Automation reduces data entry costs and speeds document processing
    • Identification
      Classification & Extraction
      Routing & Workflow
      Intelligent Document Classification
    • Intelligent Data Recognition
      • OCR, barcodes, ICR, OMR
      • Reduce manual document sorting and lowers operational costs
      • Eliminate costly errors
      • Accelerate processes
      Ensure accuracy and reliability of documents processed and data extracted from each scanned page
    • Increased Savings
      A UK-based Data Processing Service Bureau
      This company offers a wide range of services that meet client-specific demands which typically include response handling, data capture from a mixture of formats and data analysis to a wide range of vertical markets and commercial organizations.
      Results
      • Captiva Document Capture solution provided scalable and innovative solution to extract data from documents being processed
      • Was able to triple its forms processing capability within the space of six months, to over 20,000 forms per day
      • No need to employ additional data entry operators
      • Ability to secure larger corporate business throughout the UK.
      Utilizing document capture, helped to streamline the data extraction process
    • Quickly Automate Capture Process
      Easily address ever-changing document capture business requirements
      Quickly organize document and data process flows
      Ensure reliability and quick implementation of capture processing flows
    • Assembling the Process Flow
      Rapid Configuration
      • Graphical drag-and-drop design of capture processes
      • Design capture flows in a matter of hours
      • Quickly modify capture flows as business requirements change
    • Quickly Reap the Benefits
      US East Coast-based Business Process Outsourcing Firm
      The company provides archival records management services to its clients, and has progressed to offer electronic mailroom processing, document and data capture, forms processing, records management, backup data storage, and fulfillment services.
      Results
      • Average turnaround for paper to electronic delivery was six hours, versus two or more days for the prior manual process
      • Provided a 100% audit on each file to ensure that each page is scanned and endorsed with a document
      • Has processed more than 500 million images with the solution performing at a quality rate of 99.1%
      • Hard cost savings exceed $4 million to date, with additional benefits in increased customer satisfaction
      Quick implementation of document capture work flows contributed to operational savings
    • Key BPO Benefits
      • Cost savings translates to $ millions
      • Capital expense become variable
      • Reduce labor costs & overhead
      Provide Cost Savings
      • Improve overall business productivity by 35%
      • Enables scalability of services
      • Addresses multi-national concerns
      Provide Flexibility for Business
      • Accuracy and performance quality is achieved up to 99%
      Enable Businesses to Focus on Core Competencies
      • Removes non-core operational expenses
      • More focus on LOB expertise
    • Why choose EMC?
      EMC delivers the most advanced solution to address Document Capture & Process Outsourcing challenges – reducing Total Costs of Ownership resulting in faster time to market
      EMC delivers unrivaled system performance and business value:
      One platform, broad spectrum of features & functions
      Flexible usage based model reduces the need to make large capital investment upfront
      First provider of BPOs in Advanced & Agile Document Processing solutions
    • Market Sizing
      BPO market to grow from $160.7B in 2008 to $235.2B by 2011
      CAGR (10.3%)
      Demand Management (11%)
      Enterprise Services (10.5%)
      Supply Management (9.7%)
      Vertical Operations (9.6%)
      Source:
    • Market Trends
      35-40 Retail Banking
      25-35 Insurance
      20-25 Finance, Acctg and HR
      The global BPO market is worth $122 - $154 billion
      McKinsey Global Institute
      India’s IT-BPO will generate US$60 billion by 2010
      National Association of Software and Services Companies (NASSCOM)
      It’s a significant market and growing. Many economic dynamics have changed since these studies.
    • EMC BPO Product Stack
      Collaboration
      Archive
      Deliver
      Store/Manage
      Capture
      xDoc OEM Edition
      CS OEM Edition
      Captiva Pixtools
      eRoom
      Documentum High Volume Server
      xDB OEM Edition
      Captiva Input Accel
      XML Dynamic Delivery Services OEM Edition
      XML Component Services OEM Edition
      Captiva Dispatcher
      xPression
      Captiva eInput
      XML Diff Engine
      OEM Edition
      Captiva Quick Scan Pro
      IRM
      AX
    • EMC BPO Partners
      CB Info
    • Automation in the Mailroom
      Fax
      DELIVER
      PROCESS
      CAPTURE
      ACCOUNTSPAYABLE
      E-mail
      ERP
      Approval
      CUSTOMERSERVICE
      OfficeDocs
      CRM
      • 10010
      • Acme Products
      • 30 January 2008
      • $ 6,014.81
      • $ 6,025.88
      • Net 30 Days
      DOC
      NEW ACCTOPENING
      IncomingPaper
      CASEMGMT
    • Benefits That BPOs Can Offer End-users
      • Reduce organizations’ operating costs
      • Reduce paper costs
      • Improve the quality of the information
      • Accelerate business processes
      • Provide enterprises with stronger compliance control
      • Accelerate time to value and realize business