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Fundamentals Of Intelligent Document Capture
 

Fundamentals Of Intelligent Document Capture

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    Fundamentals Of Intelligent Document Capture Fundamentals Of Intelligent Document Capture Presentation Transcript

    • Fundamentals of Intelligent Document Capture© Copyright 2009 EMC Corporation. All rights reserved. 1
    • Unique Challenges with Transactional Content Usually received or generated as part of a business process Multi-channel interactions (receipt and distribution) Often originates as paper or as an electronic form or document Critical business asset or instrument and frequently required to be retained as an official record Often required to provide a full accounting for how and why decisions were made© Copyright 2009 EMC Corporation. All rights reserved. 22
    • The Paper Management Problem  Managing volume and variety Forms, documents, digital pictures, electronic formats  Inefficiency and expense Slow, sequential, “one-person-at-a-time” processing  Inadequate information access Global, 360-degree access to customer data and business transactions needed  Compliance Difficult to establish enterprise controls and comply with regulations© Copyright 2009 EMC Corporation. All rights reserved. 3
    • …Yet Paper is Here to Stay “The ‘paperless society’ goal is a very nice and noble one…Unfortunately, I dont see any trace of progress toward it.” — Arpad Horvath, University of California, Berkeley “Paper use is rising by up to 8 percent every year with the average $1 billion company generating more than 88 million pages annually.” — Lexmark “The number of documents generated— both electronically and on paper—will soar to 20 trillion over the next five years.” — Xerox© Copyright 2009 EMC Corporation. All rights reserved. 4
    • Is Paper Costing You a Fortune? Paper is expensive – Up to 19 copies of a single document – $20 in labor to file each document and $120 in labor searching for misfield documents – One invoice can cost $8 to process, 70% of which is related to handling – Off Site Storage  $1.00/per document to store  $5.00/per document to retrieve – Organizations loses one out of every 20 documents and spend 25 hours recreating each lost document Information Source: PricewaterhouseCoopers, IAPP, IDC, and© Copyright 2009 EMC Corporation. All rights reserved. Environmental Science & Service Division 5
    • Where Do These Challenges Exist? Manufacturing Insurance Telecommunications Government RetailPharmaceuticals Everywhere Financial Services Technology Real Healthcare Estate© Copyright 2009 EMC Corporation. All rights reserved. 6
    • Intelligent Capture Benefits  Reduce labor costs Reduce costs  Reduce paper shipping, handling, and storage costs  Eliminate manual tasks and increase parallel tasks Improve  Leverage automation to speed productivity processing  Ensure document management and compliance processes Reduce risk  Improve data accuracy and reduce manual errors© Copyright 2009 EMC Corporation. All rights reserved. 7
    • Different Capture Solutions Digital Office Transactional Capture  Reduce costs associated with  Reduce costs associated with paper storage, copying, etc. processing paper documents  Improve compliance and  Improve efficiency and accuracy eliminate risk of physical loss of of paper-based business business-critical paper processes documents  Improve compliance for regulated processes© Copyright 2009 EMC Corporation. All rights reserved. 8
    • Organizations Expect More from Capture Applications EMC delivers more value for your capture applications  Centralized and distributed capture environments  Enterprise capture architecture  Reduced cost of ownership and ease of use  Highly accurate intelligent document classification and data capture© Copyright 2009 EMC Corporation. All rights reserved. 2008 9
    • Introducing Intelligent Capture Business-critical Documents Process-ready Business Data Sales Order Vendor A 2 $ 6,025.88 $ 12,051.76 4 $ 1,030.96 $ 4,123.84 $ 16,175.60 Sales Order Vendor B 12 $ 3,011.65 $ 36,139.80“Intelligent capture” applies advanced recognition technology to capturedocuments and other data types, transforming this information into usablebusiness dataIntelligent capture…  Captures information from various sources distributed throughout the enterprise  Leverages intelligent document recognition technologies to reduce, if not eliminate, manual document preparation and data entry  Fully integrates with the business systems to maximize productivity and increase time to value© Copyright 2009 EMC Corporation. All rights reserved. 10
    • EMC Captiva Intelligent Capture  10010 Invoice Number  Acme Products Vendor Name  30 January 2008 Purchase Date  $ 6,014.81 Subtotal  $ 6,025.88 Grand Total  Net 30 Days Payment Terms Capture Classify Extract Validate Deliver Deliver images andCapture documents Automatically Index or extract Ensure data accuracy data to EMC from central and identify, organize,business-critical using business rules, Documentum, distributed and route different data based ondatabase lookups, and the ECM, BPM, or locations document types document type manual correction other systems © Copyright 2009 EMC Corporation. All rights reserved. 11
    • Capture from All Types of Sources  Invoice Number  10010  Vendor Name  Acme Products  Purchase Date  30 January 2008 Scanners  Subtotal  $ 6,014.81  Grand Total  $ 6,025.88  Payment Terms  Net 30 Days Faxes Capture Capture Classify Classify Extract Extract Validate Validate Deliver Deliver MFPs  Captures various content types through fax, scanner, Network Directories network drives, remote sites  Includes paper, electronic documents, and data streams E-mail  Applies image-quality checks and image clean-up to speed processing without manual intervention eForms© Copyright 2009 EMC Corporation. All rights reserved. 12
    • Improving Process Efficiency Through Distributed Capture Indexing via Citrix Network-attached scanner Remote capture server  Faster processing; limit delays Remote scan transporting paper Web client— clients  Reduce risk of lost or misfiled scan and index documents  Enable knowledge experts to contribute directly Network-attached MFP Remote index Capture Capture Classify Classify Extract Extract Validate Validate Deliver Deliver clients© Copyright 2009 EMC Corporation. All rights reserved. 13
    • Reducing Claims Processing Costs with Captiva eInput Insurance Company This leading insurance company serves its customers exclusively through a select group of local independent insurance agents who deliver quality financial protection to the people and businesses in their communities. The company is one of the top 20 publicly traded U.S. property and casualty insurers, with over $4 billion in revenues.Results  Capture scanned document images, digital photographs, and other files from remote locations via an Internet connection  Digital cameras and distributed capture enables field agents to capture the virtual claim file  $250,000+ savings in reduced postal costs  $5 million savings by electronically gathering and submitting supplemental claims information© Copyright 2009 EMC Corporation. All rights reserved. 14
    • Intelligent Document Recognition  10010 Invoice Number  Acme Products Vendor Name  30 January 2008 Purchase Date  $ 6,014.81 Subtotal  $ 6,025.88 Grand Total  Net 30 Days Payment Terms Capture Classify Extract Validate Deliver Sophisticated image- and Zonal and intelligent Effectively control freeform data extraction text-based classification business processes by tools to identify to transform all validating data for documents without documents into correct recognition and manual preparation electronic data accuracy© Copyright 2009 EMC Corporation. All rights reserved. 15
    • Automatically Classify Documents  Invoice Number  10010  Vendor Name  Acme Products  Purchase Date  30 January 2008  Subtotal  $ 6,014.81  Grand Total  $ 6,025.88  Payment Terms  Net 30 Days Capture Capture Classify Classify Extract Extract Validate Validate Deliver Deliver Enable capture of all documents throughout the organization – Identify document types based on graphic and text characteristics – Route documents to appropriate business processes or departments Apps Quotes Forms Reduce costs of preparing documents Tax Claims Contracts Returns for capture – Eliminate need for document separators and barcodes CLASSIFIED DOCUMENTS – Improve capture of multiple document types and multi-page documents© Copyright 2009 EMC Corporation. All rights reserved. 16
    • Identify and Organize Documents  Invoice Number  10010  Vendor Name  Acme Products  Purchase Date  30 January 2008  Subtotal  $ 6,014.81  Grand Total  $ 6,025.88  Payment Terms  Net 30 Days Doc Set 1 Capture Capture Classify Classify Extract Patient Folder Extract Validate Validate Deliver Deliver 0045128 Automatically organize Doc Set 2 documents without separator sheets or barcodes Organize documents in Doc Set 3 multiple levels (page, Patient Folder document, folder, etc.) 0045670 Speed processing and eliminate manual Doc Set 4 processing© Copyright 2009 EMC Corporation. All rights reserved. 17
    • Improving Access to Critical Information Group Healthcare Practice A multi-specialty group healthcare practice. More than 480 physicians and 4,600 nurses, therapists, and other support staff work together to meet patients’ needs.Results  Improves patient care by providing clinicians and administrators with easy access to medical and other records  Scanning patient records into the system and downstream record printing with bar codes saves each nursing unit coordinator two hours each day  Enables faster handling of insurance denials and faster receipt of payments© Copyright 2009 EMC Corporation. All rights reserved. 18
    • Intelligent Data Extraction  Invoice Number  10010  Vendor Name  Acme Products  Purchase Date  30 January 2008  Subtotal  $ 6,014.81  Grand Total  $ 6,025.88  Payment Terms  Net 30 Days Capture Capture Classify Classify Extract Extract Validate Validate Deliver Deliver  Extract critical business data based on document type – Simple indexing to extensive data extraction  Extract using zonal and freeform techniques – Enhanced extraction reduces manual costs and enables faster, more accurate business processes© Copyright 2009 EMC Corporation. All rights reserved. 19
    • Index/Validation Documents Separated Data extracted using OCR, ICR, OMR and Full Page barcode recognition OCR Key data from images Supports rubber band OCR-assisted indexing Index Data Maintains the data integrity Extracted Real-time validations against back-end databases and business systems Define specific business rules for each document type © Copyright 2009 EMC Corporation. All rights reserved. 20
    • Ensuring Accuracy Through Data Validation  Invoice Number  10010  Vendor Name  Acme Products  Purchase Date  30 January 2008  Subtotal  $ 6,014.81  Grand Total  $ 6,025.88  Payment Terms  Net 30 Days Capture Capture Classify Classify Extract Extract Validate Validate Deliver Deliver Invoice # 102214 PO Number 98003278 Total $7,206.50  Automatic extraction of machine-printed and hand-printed text from documents  Data extracted using both zonal regions and intelligent freeform extraction rules© Copyright 2009 EMC Corporation. All rights reserved. 21
    • Ensuring Accuracy Through Data Validation  Invoice Number  10010  Vendor Name  Acme Products  Purchase Date  30 January 2008  Subtotal  $ 6,014.81  Grand Total  $ 6,025.88  Payment Terms  Net 30 Days Capture Capture Classify Classify Extract Extract Validate Validate Deliver Deliver Invoice # 102214 PO Number Vendor 98003278 database Total $7,206.50  Validate automatically against data sources, business rules, and applications  Manual validation to inspect errors or to enable data correction  Maximizes data accuracy before delivery to business systems© Copyright 2009 EMC Corporation. All rights reserved. 22
    • Driving Business Performance Financial Services Company A leading provider of financial security for term life, health, and retirement needs of middle market Americans, this Fortune 500 company has more than $4 billion in annual revenues.Results  Captiva InputAccel and Captiva Dispatcher eliminate document sorting and separator sheets prior to scanning  Eliminated third-party outsourcing to manually enter the nearly 100 fields on its forms  Achieved a document pass-through rate, from scan to export, including classification and all extraction, with no user interaction, of more than 90 percent© Copyright 2009 EMC Corporation. All rights reserved. 23
    • Deliver to Repositories and Business Processes  Invoice Number  10010  Vendor Name  Acme Products  Purchase Date  30 January 2008  Subtotal  $ 6,014.81  Grand Total  $ 6,025.88  Payment Terms  Net 30 Days Capture Capture Classify Classify Extract Extract Validate Validate Deliver Deliver Other Systems• Dynamically control where documents get delivered• Assign index values to attributes in content management systems• Control user permissions to exported documents• Initiate workflows based on document type and index values© Copyright 2009 EMC Corporation. All rights reserved. 24
    • Accelerating Document Processing Electronic Process Paper ReceivedPaper-based Process Capture © Copyright 2009 EMC Corporation. All rights reserved. 25
    • Accelerating Document Processing Electronic Process  Capture documents sooner  Transform documents into usable business Paper data Received  Simplify the integration between capture and business processPaper-based Process Capture © Copyright 2009 EMC Corporation. All rights reserved. 26
    • Enabling Service-Oriented Capture Capture Business Process / Application and Deliver Process Business Decision Initiated Rules Executed External App Calls InputAccel Process  Image Enhancement  Invoice Number  Vendor Name  10010  Acme Products  Classification  Purchase Date  30 January  2008  Subtotal  Grand Total  Payment  $ 6,014.81  $ 6,025.88  Net 30 Days Recognition Terms  Validation Classify Classify Extract Extract Validate Validate  Custom process Web Services support enables capture services to be flexibly integrated with any enterprise application© Copyright 2009 EMC Corporation. All rights reserved. 27
    • Benefits of Intelligent Capture  Reduce operating costs—automate document preparation, data entry, etc.  Reduce paper costs—lost, duplicated, shipped, handled, filed, etc.  Improve the quality of the information that is driving your critical business processes  Accelerate business processes— immediate access to all information and supporting documentation  Stronger compliance control— enforced electronic retention and redundancy  Accelerate time to value and realize a complete return on investment© Copyright 2009 EMC Corporation. All rights reserved. 28
    • Intelligent Capture Recap Key Benefits Reasons to  Complete ROI delivered within 6-12 Choose EMC months  Industry’s only  Reduce document sorting and data entry complete enterprise solution labor costs by up to 90%  Fiscal strength  Reduce cycle times by over 75% and viability  Recognized  Save $1 per document to store paper enterprise market documents electronically leader  Proven, scalable, Intelligent capture capabilities unified architecture  Capture from anywhere within enterprise  Platform and solutions approach  Automatically classify all documents  Extract and validate data from all documents  Integrate with all systems throughout the enterprise© Copyright 2009 EMC Corporation. All rights reserved. 29
    • Get Involved with EMC CMA CommunitiesWhy should you join? Collaborate and share best practices Shape the direction of future EMC products Network with innovators across the globe, 24/7 Join now by going to: community.EMC.com/go/Documentum community.EMC.com/go/SourceOne developer.EMC.com/go/Documentum developer.EMC.com/go/XMLtech community.EMC.com/community/labs/d65© Copyright 2009 EMC Corporation. All rights reserved. 30