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EMC Captiva – Transform Your Business Through Intelligent Enterprise Capture
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EMC Captiva – Transform Your Business Through Intelligent Enterprise Capture

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See how EMC Captiva transforms information ingested from all sources from a liability into immediate business advantage by converting your documents and data into application-ready information …

See how EMC Captiva transforms information ingested from all sources from a liability into immediate business advantage by converting your documents and data into application-ready information through automated document classification and data extraction capabilities.

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  • 1. 1© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. EMC Information Intelligence Group Transform Your Business Through Intelligent Enterprise Capture
  • 2. 2© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. Paper remains a key part of your organization’s processes Initiates processes Facilitates transactions Provides decision support What is your paper doing?
  • 3. 3© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. When data is unavailable business slows How does it affect process? 20M Tons of paper used annually $120 labor to search for misfiled/lost documents $8 To process a single invoice (70% of which is document processing)
  • 4. 4© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. When data is unavailable business slows How does it affect process? Slow loan processing Negative impact on competitiveness Poor claims processing accuracy High compliance and processing costs Inefficient document processing Potential fines and legal liability
  • 5. 5© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. 1 3Physical Delivery Manual Sorting Scanning Storage Manual Data Entry Business Systems Time consuming delivery of paper documents to a centralized facility Time consuming delivery of paper documents to a centralized facility Takes time, requires additional staff, and is prone to human error Costly and error-prone outsourcing can lead to unnecessary risk Lost time from sorting the documents to the time they get scanned Time is spent to process and manage error prone data 4 5 2 6 Traditional Document Processes How do we make this better?
  • 6. 6© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. CUSTOMERS DEMAND FASTER RESPONSES TYPES EXCEPTIONS QUALITY MOBILE The digital world has changed everything While paper may be declining, digital content is thriving!
  • 7. 7© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. Transform high volumes of documents into actionable data for use in vital business processes and applications
  • 8. Improve Productivity Better capture anytime, anywhere
  • 9. 9© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. CENTRAL OFFICE OR HEADQUARTERS High Production Scanners and MFPs BETTER CAPTURE Centralized Mailroom/Email Fax Machines
  • 10. 10© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. BRANCH OR REGIONAL OFFICES FIELD OFFICES/ CUSTOMERS Web-based scanning BETTER CAPTURE Mobile Capture Distributed High Production Scanners and MFPs
  • 11. 11© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. Knowledge workers BETTER CAPTURE Mobile Capture Ad-hoc Knowledge workers Web-based scanning High Production Scanners and MFPs
  • 12. 12© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. CAPTURE Mobile Quickly bring capture- enabled mobile applications to market Mobile Toolkit: Deploy mobile applications with seamless Captiva integration Mobile SDK: Build mobile applications with open-ended backend integrations
  • 13. 13© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. Mobile Toolkit EMC CAPTIVA ON-DEVICE CAPTURE & IMAGE ENHANCEMENT • Check Deposit • Loan Origination • Invoice Processing IMAGES OPTIMIZED FOR TRANSMISSION SERVER-SIDE MOBILE IMAGE PROCESSING CAPTIVA ENTERPRISE SERVER CUSTOMER WEB SERVERS Captiva REST Services (for batch submission) • Data Import to Business Process • Image and Data Archive to ECM • Classification • Recognition • Extraction
  • 14. 14© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. Mobile SDK EMC CAPTIVA ON-DEVICE CAPTURE & IMAGE ENHANCEMENT • Check Deposit • Loan Origination • Invoice Processing IMAGES OPTIMIZED FOR TRANSMISSION SEAMLESS INTEGRATION TO: • File Shares • ECM Repositories • Sync and Share • Other backend systems OPEN-ENDED BACKEND CUSTOMER WEB SERVERS
  • 15. Accelerate Automation Document classification and production auto learning
  • 16. Automated document classification ADVANCED RECOGNITION Intelligently recognizes all document types Eliminates manual preparation Automatically organizes complex data sets Text-based analysis Precision anchor techniques Full-page image Handwriting Text-based analysis Precision anchor techniques Full-page image Handwriting
  • 17. Production auto learning ADVANCED RECOGNITION Document classification • Global, local and keyword analysis • Learns based on images captured, operator input, data captured, and free-form rules Text-based classification • No setup required—automatically determines text block and position pattern • Delivers 20% better accuracy than expert created templates INVOICE TOTAL WORK ORDER
  • 18. Intelligent data extraction ADVANCED RECOGNITION ZONAL FLOATING FREEFORM HANDWRITING
  • 19. The Big Picture MORE Examples PROCESS MANAGEMENT MORE MORE MORE MORE MORE MORE MORE
  • 20. PROCESS MANAGEMENT MORE MORE MORE MORE MORE MORE • Capture anything from anywhere • Intelligently connect documents • Deliver enterprise capabilities EMC Captiva CAPTURE WITH BACK
  • 21. 21© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. PROCESS MANAGEMENT MORE MORE MORE MORE MORE MORE • Enterprise-class ECM • Robust compliance and security • Open, standards-based architecture EMC Documentum Platform CONTENT MANAGEMENT WITH BACK
  • 22. 22© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. PROCESS MANAGEMENT MORE MORE MORE MORE MORE MORE • Intuitive, Simple, and Secure • Advanced search and discovery • Collaborate on the go EMC Documentum Mobile COLLABORATION WITH BACK
  • 23. 23© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. PROCESS MANAGEMENT MORE MORE MORE MORE MORE MORE • Tailored for multiple delivery channels • Highly customizable and personalized • Flexible and configurable design EMC Document Sciences CUSTOMER COMMUNICATIONS WITH BACK
  • 24. 24© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. PROCESS MANAGEMENT MORE MORE MORE MORE MORE MORE • Flexible process design and automation • Improve efficiency and visibility • Integrate with LOB systems EMC Document XCP PROCESS MANAGEMENT WITH BACK
  • 25. 25© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. PROCESS MANAGEMENT MORE MORE MORE MORE MORE MORE • Automatically apply policy-based retention • Reduce discovery costs and mitigate legal risks EMC Documentum Records Management GOVERNANCE WITH BACK
  • 26. 26© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. PROCESS MANAGEMENT MORE MORE MORE MORE MORE MORE • Application decommissioning • Live application archiving EMC InfoArchive GOVERNANCE WITH BACK
  • 27. 27© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. Functional Examples Financial Services • Mobile banking • Mortgage lending • Consumer lending • New account opening • Account servicing • Tax filings • Unemployment benefits • Social services • Court records • Disability insurance Insurance • Property & Casualty claims • Insurance underwriting • Account management • New account opening • Medical records • Medical claims • Patient admissions • Prescription fulfilment • Patient insurance services • Clinical research • Accounts Payable and vendor management • Employee on-boarding • Legal and regulatory • Digital mailroom • Retail and personal banking Industry Examples
  • 28. 28© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. EMC Managed Services OnDemand (MSOD) On-Premise What about deployment?
  • 29. 29© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. MORE MOREMORE MORE Leading the way
  • 30. Standard Life Eliminate cost, inefficiency of sorting and adding separator sheets Reduce high costs of data entry sourcing Reduce time to identify and route mail to the correct departments Disparate legacy systems not delivering significant document automation benefits • EMC Captiva Capture easily handled and processed 10M+ pieces of paper per year • EMC Captiva Advanced Recognition helped free up 24 staff members • EMC Captiva replaced legacy systems and delivered overall system efficiencies Case Study Driving Efficiencies in Critical Document-Based Processes CHALLENGE SOLUTION 90% Automation of business processes achieved 30% reduction in staffing requirements 1.1 (US $1.76m) Annual cost savings Efficiencies gained through document-dependent processes with mail delivered an hour earlier each day BACK
  • 31. CNO Financial Group Case Study Complex sorting and separator sheet insertion limited the value of capturing documents Data entry outsourcing was expensive and inaccurate Need a scalable capture system capable of handling more than 350K images daily Automate the document preparation and data extraction steps to handle backlogs in processing > 90% classification rate for all documents > 90% accuracy produced by data extraction – with data validation > 90% touch-less document processing • EMC Captiva Capture with Advanced Recognition provided the scalability and automation needed by the organization • EMC Captiva Module Development Kit helped to quickly create and implement custom indexing and validation modules against their database • EMC Captiva helped cut outsourcing budgets and significantly improved the business process CHALLENGE SOLUTION Accelerating Claims Processing BACK
  • 32. Lloyd’s Banking Group Case Study Replace legacy system and increase classification and data extraction automation Reduce operational costs and risks Need for better flow of documents to corresponding departments Ensure consistent delivery of high standard of customer service • EMC Captiva Capture with Advanced Recognition was able to efficiently process about 22M documents per year • EMC Captiva streamlined the bank’s processes, reduced operational efficiencies and downtimes • EMC Captiva helped increase processing volumes of customer correspondence by 50% without incurring additional staffing costs CHALLENGE SOLUTION Reduced manual interaction during capture process through intelligent capture 300% increase in the number of document types being processed 200,000 documents/day while meeting SLA of 60,000 delivered by 1pm Leveraging Automation to Increase Productivity BACK
  • 33. CHALLENGE SOLUTION Eliminate manual delivery of correspondence to different departments Need to improve scanning/capture process to meet ever-changing demands of the business Need to efficiently handle and process paper-documents which comprised 99% of information coming into the business • EMC Captiva Capture with Advanced Recognition provided the scalability and automation needed by the organization • EMC Captiva eliminated the need to physically store paper documents and freed up storage space • EMC Captiva streamlined the business processes, reduced operational efficiencies and downtimes 3–5X Faster Speed-up capture and evaluation of the key data points while data quality was maintained Down to 5 Effective reduction from the original 24 production business processes Nearly Zero Lost documents drastically eliminated NYL AARP Case Study Delivering Significant Improvements to Customer Service BACK
  • 34. 34© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. NEXT STEPS Transform your Business Through Intelligent Enterprise Capture

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