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Customer Best Practice


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  • 1. CUSTOMER PROFILE ABN AMRO Banks on InputAccel to process mortgage documents, saves nearly $500,000 annually Business overview ABN AMRO Services Company, a subsidiary of one of the world’s largest banking groups, was looking to make mortgage processing quicker and more efficient. The company found a solution in the document capture system, EMC® Captiva® InputAccel®. Since July 2002, ABN AMRO has been using InputAccel to capture and process the 75,000 mortgage files that it receives in North America each month—totaling more than 600,000 pages a day. Challenges Manually pushing paper mortgage document files through an enterprise is slow, cumbersome, and prone to occasional missing pages. ABN AMRO needed to make mortgage processing quicker and more efficient. The first system the company established was riddled with inefficiencies; the system would stop scanning whenever it encountered unusual mortgage applications known as “capture exceptions,” causing a significant bottleneck in document processing. EMC solution ABN AMRO replaced its existing system with InputAccel to capture and help process its North American mortgage files. The bank scans mortgage documents as they are received, eliminating the need for paper files and documents. It then converts the incoming data into image file formats that are usable by its back-end system. By transforming the paperwork and faxes that are the backbone of many companies, especially financial services companies, into manageable electronic formats, those documents can be more easily and accurately processed, stored, transferred between employees and offices, and interpreted. ABN AMRO has tapped into this capability, and EMC Captiva software has ultimately helped it to run its mortgage business with increased efficiency. The company has been able to considerably increase their mortgage document capture capacity and meet its growing functionality needs. InputAccel effectively handles unusual and unexpected mortgage documents, without a hiccup.
  • 2. Summary Whereas previously it had to stop scanning when it encountered unusual mortgage applications, with InputAccel these exceptions are no longer a bottleneck in the process pipeline. Since installing the solution, ABN AMRO is able to capture 32,000 more pages a day and is saving nearly $500,000 a year in outsourcing costs alone. They are processing mortgages faster and have improved customer service. “From our perspective, no other solution matched InputAccel for its document capture ability, speed and versatility. InputAccel has empowered us to capture significantly more mortgage file documents.” William Brinkman, Assistant Vice President “From our perspective, no other solution matched InputAccel for its document capture ability, speed, and versatility,” according to William Brinkman, Assistant Vice President at ABN AMRO. “InputAccelBusiness profile has empowered us to capture significantly more mortgage file documents.”ABN AMRO About EMCA subsidiary of one of the world’slargest banking groups EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete andIndustry create value from their information. Information about EMC’s products and services can be found atFinancial services solutionCaptureEMC productsEMC Captiva InputAccelDeployment summaryABN AMRO is able to capture32,000 more pages a day and issaving nearly $500,000 a year inoutsourcing costs.EMC CorporationHopkinton Take the next stepMassachusetts01748-9103 To learn more about how your organization can reduce costs by streamlining document1-508-435-1000 processing, visit or call 800.607.9546 (outside the U.S.: +1.925.600.5802).In North America 1-866-464-7381www.EMC.comEMC2, EMC, Captiva, InputAccel, and where information lives are registered trademarks of EMC Corporation. All other trademarks used herein are the property of their respective owners. © Copyright 2007 EMC Corporation. Allrights reserved. Published in the USA. 12/07 Customer Profile H3954