CUSTOMER PROFILE ABN AMRO Banks on InputAccel to process mortgage documents, saves nearly $500,000 annually Business overview ABN AMRO Services Company, a subsidiary of one of the world’s largest banking groups, was looking to make mortgage processing quicker and more efﬁcient. The company found a solution in the document capture system, EMC® Captiva® InputAccel®. Since July 2002, ABN AMRO has been using InputAccel to capture and process the 75,000 mortgage ﬁles that it receives in North America each month—totaling more than 600,000 pages a day. Challenges Manually pushing paper mortgage document ﬁles through an enterprise is slow, cumbersome, and prone to occasional missing pages. ABN AMRO needed to make mortgage processing quicker and more efﬁcient. The ﬁrst system the company established was riddled with inefﬁciencies; the system would stop scanning whenever it encountered unusual mortgage applications known as “capture exceptions,” causing a signiﬁcant bottleneck in document processing. EMC solution ABN AMRO replaced its existing system with InputAccel to capture and help process its North American mortgage ﬁles. The bank scans mortgage documents as they are received, eliminating the need for paper ﬁles and documents. It then converts the incoming data into image ﬁle formats that are usable by its back-end system. By transforming the paperwork and faxes that are the backbone of many companies, especially ﬁnancial services companies, into manageable electronic formats, those documents can be more easily and accurately processed, stored, transferred between employees and ofﬁces, and interpreted. ABN AMRO has tapped into this capability, and EMC Captiva software has ultimately helped it to run its mortgage business with increased efﬁciency. The company has been able to considerably increase their mortgage document capture capacity and meet its growing functionality needs. InputAccel effectively handles unusual and unexpected mortgage documents, without a hiccup.