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Track 1, session 6, accelerating your cloud journey with advanced services abhijit potnis
 

Track 1, session 6, accelerating your cloud journey with advanced services abhijit potnis

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  • EMC offers comprehensive,end-to-end services capabilities for the physical and virtual environment to support your infrastructure today and enable your infrastructure of tomorrow. These capabilities includeConsulting services to help you realize the inherent power of your information and bring your information to life to realize your ambitionsTechnology deployment services to help you plan, design, implement, and optimize your EMC information infrastructure. Training and certification to help your staff develop the most up-to-date skills to implement and manage new and more complex IT infrastructures and increasing storage demandManaged Services to fill knowledge, expertise, and resource gaps, and Support services to ensure business continuity and a highly available data environment.Our ecosystem of highly qualified partners extends the breadth and depth of these services across the globe.
  • Let me take a minute to tell you about and important capability of EMC that you may not be aware of…..EMC Consulting has developed a Cloud advisory service…. (see details below)Cloud advisory service: ROI Business Case for Private Cloud, Transformation roadmap and work packages, Documents “shadow IT” use of public cloud, Provides maturity rating and roadmap for transformation to cloud operating modelCloud adoption services: Align Applications, Infrastructure, and Governance, Accelerate virtualization with center of excellence, Transform of Network, Data Center, and IT Service portfolio, Deploy EMC virtual architecture with EMC Global Services, Deploy IT as a Service self service portalCloud optimization: Optimal location for application workloads: public, private & hybrid, Evaluates and balances financial, trust and feasibility considerations for application workloads, Financial impact analysis, Federation of candidate workloads across legacy, Private and Public clouds
  • Now lets talk about the role of Global Services in accelerating our success in the Cloud.Maximize TCE, loyalty and differentiation through service excellenceEnable our customers to more quickly realize the benefits of CloudProviding advisory service to create a strategic context for our EMC technologyEnable partner ecosystem (SP, SI, ISVs, Outsourcers)

Track 1, session 6, accelerating your cloud journey with advanced services abhijit potnis Track 1, session 6, accelerating your cloud journey with advanced services abhijit potnis Presentation Transcript

  • Accelerating your CloudTopic of Presentation Journey Comes Here with advanced Services
  • ConsultingThe Value of EMC Cloud Infrastructure Infrastructure Management RSA Security INFORMATION / Isilon Big Data - Greenplum INFRASTRUCTURE Information Intelligence Group Storage - Information Infrastructure Backup & Recovery Solutions 2 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 2
  • Cloud Adoption Requires aTransformational Approach • Rationalize applications against business requirements Applications • Develop a strategy for virtualizing and federating applications Virtualize all applications • Leverage virtual application architecture and validated configurations • Develop strategy and roadmap: compute, storage, network Infrastructure • Achieve service-level requirements for your private cloud Optimize virtual • Deploy tested solutions built on market-leading technologies infrastructure and • Protect virtual environment: security, backup and disaster recovery service levels • Engage business stakeholders throughout private cloud initiative Governance Manage the virtual • Establish program management to drive milestones and ROI program, processes • Manage and automate the dynamic virtual infrastructure and environment • Develop an operational model for the virtual data center 3 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 3
  • How EMC Global Services Can Help Operations Strategy Design Implementation and Support Consulting Services Enterprise information management and analytics Technology Deployment Application architecture Services, Education design and development Assessment, design, implementation Application infrastructure , integration, data migration Customer Support Cloud and virtual data center Media security Services Security and risk Health check/performance management Online support services Training and certification Key verticals: financial Secure remote support services; telco/SP; healthcare/life sciences, Managed Services Onsite and remote technical support public sector, retail Storage managed Personalized support services options Remote managed Solution support services Residencies 4 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 4
  • EMC ConsultingHelping Our Customers Balance Strategy withEconomics, Trust & Functionality Develop Extend The Transform Customer Vision Customer IT Roadmap CLOUD ADOPTION SERVICE CLOUD ADVISORY SERVICE WITH EMC CLOUD OPTIMIZER CLOUD ADVISORY SERVICE Hybrid Cloud 5 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 5
  • Cloud Strategy Planning & RoadmapScope Cost Savings Realized over Three Years Implement Cloud Cost Savings Realized over Three Years Implement Cloud• Assess and review Client’s current $20,000 $18,000 $16,000 $18,881 $20,000 $18,000 $16,000 $15,816 $18,881 virtualization strategy , DC infrastructure and $14,000 $12,000 $14,000 $12,000 (K$) (K$) $10,404 $10,000 $10,000 operations. Develop recommendations, $8,000 $6,000 $5,189 $4,000 $3,287 Business case & TCO analysis $8,000 $6,000 $4,000 $3,065 quick wins and roadmap to Cloud, including $2,000 $0 Data Center Storage Servers $0 Network Total Savings $2,000 $0 CapEx OpEx Total Savings Savings Area Savings Area business case and TCO analysis.• Develop target Cloud reference architecture EMC DMX4/CLARiiON/Celerra Real-time zone Back office zone F L IL U FL / BL IG ILN ASRNE SUAC Cash flow Enterprise and strategy for rationalizing application Logistics Manage production Manage Logistics Management Management HR ment Shipping/delivery Logistics planning management Financial Warehouse Logistics Security assurance Financial accounting HR management management technical management trade examination General accounting Settlement of (GL) account processing management Product basic Capacity planning/ Low material/parts Purchase Cost management Salary Calculation information management Work instruction procurement management Client LAN/WAN Processing/ Assembly/Packing/ Inventory Section management Debt management Sales・ Cost management Capability Production planning Intermediate products development portfolio through Business Process, Shipping management Cisco MDS and/or Required amount planning processing Quality assurance Credit management Asset management Safety/health Brocade San Fabric Cisco /Parts arrangement Partner quality coaching management Product purchasing・ Product sales Catalyst ment sales Order Shipping inventory purchasing plan Management General affairs Invoice/billing accounting General affairs Sales management 6500 Capital/fund Purchasing Applications and Infrastructure mappings. management Materials procurement production Development ration pment Prepa Develo Production purchasing Product planning Legal preparation tax matters New model Development Intellectual cost development business strategy property support product Product development Development Technical quality Product total design Cisco Nexus PJ management support assurance• Develop cloud sourcing strategy Design Details development Prior art development Fabric Engineering zone Interconnects Communication Protocol Knowledge management / DWH 24 Parts repair Public relations・Advertisement Fiber Channel to Storage repair care Parts /agency Cultiv Parts Warehouse Parts status Parts purchasing・ Parts sales planning Business Advertisement Parts sales public relations management information management inventory Intelligence MPL management• Develop cloud service models and service 10Gb Ethernet Customer Service information Agency management Service information Customer response Warranty Fiber Channel (from Nexus to search Rebate management management HP Blade Legacy SAN Fabric) Sales agency support Quality control business Strategic Planning Corporate management planning Business planning Business Enclosure (s) 10GE Unified Fabric/FCoE ation Corporate managementCorporate management Business profit Business profit Sales promotion strategic planning status/management planning management (4 x 10Ge Uplink activity Architecture Application Maps Communication zone Intelligence zone per chassis) catalog Virtual Server Service Levels Service Levels Mission Critical Production Non ProductionDeliverables Business Use Large Standard Prod Apps High Performance Databases High Performance Apps Non critical production systems UAT, Testing & Development Low performance applications and databases• Private cloud strategy and roadmap Performance High Medium Average Service Level Attributes Application Criticality High Medium Not Critical• Business case & TCO analysis Availability Target Support Level 99.95% 24 x 7 < 1 hour response Bypass: 2 hrs 99.90% 24 x 7 < 2 hour response Bypass: 4 hrs 99.50% M-F 7AM – 7PM < 4 hour response Bypass: 8 hrs• Cloud reference architecture Provisioning (in plan) Provisioning (out of plan) Resolution: 48 hrs < 1 week + CR* < 6 weeks + CR* Resolution: 48 hrs < 2 weeks + CR* < 16 weeks + CR* Resolution: 48 hrs < 2 weeks + CR* < 16 weeks + CR* Provisioning with new hardware Add up to 8 weeks Add up to 8 weeks Add up to 8 weeks• Cloud service modelling and service catalog Change Requests CR*: Duration for change preparation, testing, and approval, followed by 5-7 days for Change Review Board approval. Typically less than 4 weeks. Instantiation Cost (Monthly) $ $ $ 632.74 Service catalog 575.51 537.36 6 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 6
  • Cloud Roadmap for Telecom Customer in Bangladesh Step 6 Step 5 Baseline & PH -2 practice Step 4 Physical & formulation Step 3 Remediation , Logical Layer PH 1 – if required for Implementatio Step 2 Physical & PH-2 n & validation logical layer Baseline & Detailed Design , BOM implementatio Phase 2 – Practice Step 1 & Migration n & validation Implementation Formulation Assessment Remediate / Plan- PH 1 & Validation - Document & Roadmap Phase 1 – replan remediated Implementation - Physical layer architecture Detailed - Remediate & Validation design & / or - Logical layer – Design, & BOM - Create baseline Vmware - Physical layer Migration Controlled operational plan –PH 2 Implementation Assessment Migration Plan – - Logical layer – processes & Controlled - Partially - Validation & runbooks Phase 1 Implementation optimized measurement - Establish overall - Detailed Arch. consolidation ratios to & design - Validation & target ESX servers. measurement - Detailed BOM- 3 yr business Case – BAU Vs Virtual - Migration Plan Environment – Phase 1 - High level Implementation Roadmap 1 month 2-3 months ( downtime windows) 2-3 months) Next 2 months Start Next Steps 7 Cloud Meets Big Data © Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 7
  • Consulting Services: BenefitsUnlock the value of your information • Virtualize your infrastructure and applications • Develop, implement a private cloud strategy • Improve service levels and operational efficiencies while managing cost • Make optimum use of your information for decision support • Protect, secure, and ensure compliance of critical information assets 8 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 8
  • Audience Poll• What is biggest hurdle in adapting cloud journey in your organization A. Security B. Lack of confidence C. Application Support D. Availability of Infrastructure 9 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 9
  • Technology Deployment Services • Full lifecycle of deployment services—from architecture through integration • Experienced, rigorously trained and certified delivery professionals Assessment and Design • Best practices, proven delivery and project Implementation and management methodologies Integration Operational Assurance/ Health Check/Performance • Deep product expertise, access to proven Data Migration reference architectures and interoperability Media Security results Vblock Design and Implementation Service 10 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 10
  • Cloud Implementation Services Consumption Provisioning Operations Strategy & Policy Service Strategy Capacity Planning Capacity PlanningScope Administers Cloud Service Manager Capacity Manager resources VI Analyst• Design and develop operating Design & Standards Service Design Request, Change, Configuration & Release Change & C onfiguration, Incident & Problem ITArchitect Administers VM VM Administrator Resource VM Administrator Administrator models, governance policies, processes Forecast & Current Demand & Financial Resource Administrator Administers Cloud ESX Storage Demands Management resources Administrator Administrator Product Builds & releases ESX Administrator Network Access Manager(s) physical servers Administrator Administrator and procedural runbooks for the Service & Service Level Definitions Service Portfolio Management Private Cloud Operating Model Network Administrator Admin/ Provision vSwitches & vLANs Monitoring Service Portfolio Storage & Backup Admin/ Provision VI VI Operator management of service lifecycle delivered Manager Administrator Access Administrat or datastores Grant access to ESX & vCenter Service Reporting Report Analyst from the Cloud Governance• Identify and implement monitoring and Information Security Risk & Compliance Service Level Management & Continuous Service Improvement Security R &C isk ompliance Service Level Administrator Manager Manager reporting of metrics and KPIs to measure the Datacenter Rack Space, Power & Cooling Costs Electricity Cost (per KWh) (rate for all calculations) Unit / Hours Unit Price 1 $ 0.13 Annual Annual Cooling Cost ($ / MBTU/hr @ 55% efficiency) 3564 $ 69.25 $ 2,162.15 effectiveness of the processes and Average Annual Power Consumption (kWh) 1044 $ 0.13 $ 1,188.91 Annual Datacenter Space Cost ($/sqm) 2000 $ 11.00 $ 264,000.00 Other Datacenter Maintanance costs 3000 $ 10.00 $ 360,000.00 Total DC Facility Operating Cost (Annual) $ 627,351.06 Total DC Facility Operating Cost (Month) $ 52,279.25 Compute Resources Qty Unit Price Extended Number of Failover ESX Server 2 realization of TCO/ROI benefits VirtualCenter (VM) Mgmt Components vCenter Hardware vCenter Server OS vCenter Server Software License vCenter Server SW Maintenance Cost (Annual) vCenter Server Setup Cost (1 time) Qty 3 3 1 1 1 Unit Price $ $ $ $ $ Extended Effective Number of ESX Server in Cluster 10,667.00 $ 1,000.00 $ 3,155.82 $ 2,000.00 $ 2,000.00 $ Amortized (Month) 32,001.00 $ 3,000.00 $ Processor 3,155.82 $ 2,000.00 $ 2,000.00 $ Speed (GHz) CPU 666.69 62.50 65.75 Number of Cores Per ESX 41.67 41.67 8 2.3 3• Transition planning, execution, knowledge Processor GHz Per ESX Host 18.4 vCenter DB Server OS 1 $ 1,000.00 $ 1,000.00 $ Buffer CPU 20.83 25% vCenter DB Software License 1 $ 5,000.00 $ 5,000.00 $ 104.17 Total Effective Processor (GHz) 41.4 vCenter DB Server SW Maintenance Cost (Annual) 1 $ 2,000.00 $ 2,000.00 $ 41.67 vCenter DB Server Setup Cost (1 time) 1 $ 2,000.00 $ 2,000.00 $ 41.67 Total vCenter Cost Other vCenter Server & DB Server Software Components Private Cloud Cost Model & Chargeback Qty Unit Price $ Extended RAM 52,156.82 $ RAM Buffer (Month) Amortized 1,086.60 RAM (GB) Per ESX Host 16 25% transfer and program management Monitoring Software 3 $ 396.00 $ 1,188.00 $ 24.75 Total Effective RAM (GB) 36 Backup Software 3 $ 500.00 $ 1,500.00 $ 31.25 Anti Virus Software 3 $ 300.00 $ 900.00 $ 18.75 Total Other Software Cost for vCenter $ % ESX Cost Allocated to CPU 3,588.00 $ 74.75 40% % ESX Cost Allocated to RAM 60% Storage Components Qty Unit Price Extended Amortized (Month) Storage Connectivity 1 $ 4,000.00 $ 4,000.00 $ 83.33 Monthly Cost for 1 GHz CPU 1 $ 23.65 $ 23.65 Total Storage Cost $ 4,000.00 $ CPU Cost (Per GHz Hr) Hourly 83.33 1 $ 0.03 $ 0.03 Network Components Qty Unit Price Extended Amortized (Month) Network Connectivity 1 $ 4,000.00 $ Monthly Cost for 1 GB RAM 4,000.00 $ 83.33 1 $ 40.80 $ 40.80 Switch 2 $ 3,000.00 $ 6,000.00 $ RAM Cost125.00 GB Hr) Hourly (Per 1 $ 0.06 $ 0.06 Router 2 $ 5,000.00 $ 10,000.00 $ 208.33 Total Network Cost $ 20,000.00 $ Monthly Storage 416.67 Per GB Cost 1 $ 1.41 $ 1.41Deliverables Hourly Storage Cost (Per GB Hr) 1 $ 0.0020 $ 0.0020 Number of Processor Storage Monthly Monthly Monthly Fixed Monthly Total Hourly Total VM Profile RAM (GB) vCPU CPU Speed (GHz) (GHz) (GB) Compute Cost Storage Cost Cost (Year 1) Cost Cost• Operating model, governance and service Small VM 1 2 2.3 4.6 50 $ 0.21 $ 70.31 $ 59.93 $ 130.45 $ 0.18 Medium VM 2 4 2.3 9.2 100 $ 0.42 $ 140.63 $ 59.93 $ 200.97 $ 0.28 Large VM 4 8 2.3 18.4 150 $ 0.83 $ 210.94 $ 59.93 $ 271.70 $ 0.38 management processes, policies and Virtual Server Service Levels Service Levels Business Use Performance Application Criticality Availability Target Mission Critical Large Standard Prod Apps High Performance Databases High Performance Apps High High databases Above Average Service Level Attributes Medium 99.99% Server Service Specifications Virtual 99.00% Production Low performance applications and Non Production Non critical production systems UAT, Testing & Development Average Not Critical 90.00% Create VM 1. Capacity Monitoring Service Level Monitoring Monitor & Report VM 2. Performance & Policies & Standards 3. Compliance Monitoring 4. Cost Monitoring & Allocation procedural runbooks Support Level 24 x 7 24 x 7 M-F 7AM – 7PM Service Levels < 1 hour response < 2 hourLarge VM response <Medium response 4 hour VM Small VM Virtual Server Service Levels Bypass: 2 hrs Bypass: 4 hrs Resources Bypass: 8 hrs Service Levels Mission Critical Production Non Production 1. CPU Resolution: 48 hrs 4 Resolution: 48 hrs 2 Resolution: 48 hrs 1 Business Use Large Standard Prod Apps Non critical production systems UAT, Testing & Development High Performance Databases Low performance applications and CPU Speed (GHz) 2.3 2.3 2.3 Provisioning (in plan) Provisioning (out of plan) < 1 week + (GB) Memory CR* < 6 weeks + CR* Network Provisioning with new hardware Add up to 8 weeks 16 < 2 weeks + CR* 8 Usable NICs + CR* < 16 weeks 4 HBA up to 8 weeks Add 8 < 2 weeks + CR* 4 8 Usable NICs weeks + CR* 8 Usable NICs < 16 2 HBA Add up to 8 weeks 2 HBA No 2. Create & Test Capacity Performance & Compliance Performance Application Criticality High Performance Apps High High databases Above Average Service Level Attributes Medium Average Not Critical Standard VM Template Service Level Cost Monitoring 99.99% Server Service Specifications Availability Target Virtual 99.00% 90.00% Change Requests CR*: Duration for change preparation,DMX and approval, followedCX 5-7 days for Change ReviewCX Storage Tier Tier 1 - testing, Tier 2 - by Tier 2 - Board Support Level 24 x 7 24 x 7 M-F 7AM –7PM Storage Capacity (GB) 200approval. Typically less than 150 4 weeks. 100 Virtual Server Service Levels Service Levels < 2 hour Large VM Medium VM Small VM Monitoring Monitoring < 1 hour response response < 4 hour response Bypass: 2 hrs Bypass: 4 hrs Resources Bypass: 8 hrs New VM Template Consolidation Ratio 10:1 15:1 25:1 Service Levels Mission Critical Production Non Production CPU Resolution: 48 hrs 4 Resolution: 48 hrs 2 Resolution: 48 hrs 1 Base Service Cost (Monthly) $ $ $ Standard Operating Environment Business Use Large Standard Prod Apps High Performance Databases Non critical production systems UAT, Testing & Development Low performance applications and Monitoring Provisioning (in plan) Provisioning (out of plan) CPU Speed (GHz) < 1 week + CR* Memory (GB) < 6 weeks + CR* 16 2.3 < 2 weeks + CR* 8 Usableweeks + CR* < 16 NICs 8 2.3 < 2 weeks + CR* 4 2.3 8 Usable NICs weeks + CR* 8 Usable NICs < 16 Library High Performance Apps databases 1,000.00 System Operating 700.00 500.00 Windows 2003, 2008 (32bit/ 64 bit) Windows 2003, 2008 (32bit/ 64 bit) Windows 2003, 2008 (32bit/ 64 bit) Network VM? Performance High Above Average Average Provisioning with new hardware Add up to 8 weeks 4 HBA up to 8 weeks Add 2 HBA Add up to 8 weeks 2 HBA Hardware Monitoring vCenter (ESX Host), Tivoli vCenter (ESX Host), Tivoli vCenter (ESX Host), Tivoli Change Requests CR*: Duration for change preparation,-testing, and approval, followed- by 5-7 days for Change Review-Board Storage Tier Tier 1 DMX Tier 2 CX Tier 2 CX Service Level Attributes Storage Capacity (GB) approval. Typically less than 4150 200 weeks. 100 Guest Monitoring vCenter (VM), Tivoli vCenter (VM), Tivoli vCenter (VM), Tivoli Application Criticality High Medium Not Critical Consolidation Ratio 10:1 15:1 25:1 Anti Virus Symantec Symantec Symantec Availability Target 99.99% Server Service Specifications Virtual 99.00% 90.00% Base Service Cost (Monthly) $ $ $ Standard Operating Environment Support Level 24 x 7 24 x 7 M-F 7AM –7PM 1,000.00 System Operating Win700.00 2008 (32bit/ 64 bit) Windows500.00 (32bit/ 64 bit) Windows 2003, 2008 (32bit/ 64 bit) dows 2003, 2003, 2008 Authentication Active Directory (Windows) Active Directory (Windows) Active Directory (Windows) < 1Serviceresponse hour Levels Large VM < 2 hour response <Mediumresponse 4 hour VM Resources Bypass: 8 hrs Small VM Hardware Monitoring vCenter (ESX Host), Tivoli vCenter (ESX Host), Tivoli vCenter (ESX Host), Tivoli Bypass: 2 hrs Bypass: 4 hrs Guest Monitoring vCenter (VM), Tivoli vCenter (VM), Tivoli vCenter (VM), Tivoli CPU Resolution: 48 hrs 4 Resolution: 48 hrs 2 Resolution: 48 hrs 1 CPU Speed (GHz) 2.3 2.3 2.3 Anti Virus Symantec Symantec Symantec Base Cost $ $ $ Provisioning (in plan) < 1Memory+ CR* week (GB) 16 < 2 weeks + CR* 8 < 2 weeks + CR* 4 Authentication Active Directory (Windows) Active Directory (Windows) Active Directory (Windows) Respond to & Trending & Cost Provisioning (out of plan) < 6Network + CR* weeks 8 Usable NICs + CR* < 16 weeks 8 Usable NICs weeks + CR* 8 Usable NICs < 16 500.00 300.00 200.00 Yes Provisioning with new hardware Add up to 8 weeks 4 HBAAdd up to 8 weeks 2 HBA Add up to 8 weeks 2 HBA Base Cost $ $ $• Metrics and KPIs definitions and report Change Requests CR*: Duration for change preparation,DMX and approval, followedCX 5-7 days for Change Review- Board Storage Tier Tier 1 - testing, Tier 2 - by Tier 2 CX 500.00 300.00 200.00 Storage Capacity (GB) 200 approval. Typically less than1504 weeks. 100 Consolidation Ratio 10:1 15:1 25:1 Resolve Events Analysis Accounting Base Service Cost (Monthly) $ $ $ Standard Operating Environment 1,000.00 System Operating 700.00 500.00 Windows 2003, 2008 (32bit/ 64 bit) Windows 2003, 2008 (32bit/ 64 bit) Windows 2003, 2008 (32bit/ 64 bit) Service Catalogue Service Catalogue Hardware Monitoring vCenter (ESX Host), Tivoli vCenter (ESX Host), Tivoli vCenter (ESX Host), Tivoli Guest Monitoring vCenter (VM), Tivoli vCenter (VM), Tivoli vCenter (VM), Tivoli Anti Virus Symantec Symantec Symantec Authentication Active Directory (Windows) Active Directory (Windows) Active Directory (Windows) Base Cost $ $ $ 500.00 300.00 200.00 Cost Process, Policies & Runbooks Virtual Server Service Levels Service Catalogue Service Levels Business Use Mission Critical Large Standard Prod Apps Production Non Production Non critical production systems UAT, Testing & Development Model High Performance Databases High Performance Apps Low performance applications and databases Capacity Capacity Problem Performance High Above Average Average Cost Model Modelling & Trend Managemen Remediate Application Criticality High Service Level Attributes Medium Not Critical Allocation Availability Target Support Level 99.99% Server Service Specifications Virtual 24 x 7 99.00% 24 x 7 90.00% M-F 7AM – 7PM Analysis t Service Levels < 1 hour response < 2 hourLarge VM response <Medium response 4 hour VM Small VM VM Template Bypass: 2 hrs CPU Resolution: 48 hrs CPU Speed (GHz) Bypass: 4 hrs 4 Resolution: 48 hrs 2.3 Resources 2 2.3 Bypass: 8 hrs Resolution: 48 hrs 1 2.3 3. Use VM Template Provisioning (in plan) Provisioning (out of plan) < 1 week + (GB) Memory CR* < 6 weeks + CR* Network 16 < 2 weeks + CR* 8 Usable NICs + CR* < 16 weeks 8 < 2 weeks + CR* 4 8 Usable NICs weeks + CR* 8 Usable NICs < 16 designs Library Provisioning with new hardware Add up to 8 weeks Change Requests Storage Tier Storage Capacity (GB) 4 HBA up to 8 weeks Add Tier 1 - testing, 2 HBA Add up to 8 weeks 2 HBA CR*: Duration for change preparation,DMX and approval, followedCX 5-7 days for Change ReviewCX Tier 2 - by 200approval. Typically less than 150 4 weeks. Tier 2 - Board 100 Base Service Cost (Monthly) $ Consolidation Ratio 10:1 $ 15:1 $ Standard Operating Environment 25:1 Capacity 1,000.00 System Operating 700.00 500.00 Windows 2003, 2008 (32bit/ 64 bit) Windows 2003, 2008 (32bit/ 64 bit) Windows 2003, 2008 (32bit/ 64 bit) Hardware Monitoring Guest Monitoring vCenter (ESX Host), Tivoli vCenter (VM), Tivoli vCenter (ESX Host), Tivoli vCenter (VM), Tivoli vCenter (ESX Host), Tivoli vCenter (VM), Tivoli Planning Anti Virus Symantec Symantec Symantec Authentication Active Directory (Windows) Active Directory (Windows) Active Directory (Windows) Base Cost $ $ $ 500.00 300.00 200.00 Service Catalogue 5. Generate & Management Distribute VM• Program management Policies & 4. Configure VM Report Guides & SOPs Standards 6. Update VM VM Lifecycle Management Status & DB Information Deploy VM Reclaim or Retire 11 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 11
  • Private Cloud deployment @ KPIT CUMMINS Needs/Situation • Server consolidation from 24 physical to 4 Virtual Servers • Reduce power, space and cooling costs • Roll out of VDI Solution • Deployment of VBLOCK – 1 • NS480 • Cisco 9148 • Cisco Nexus 5000 Private Cloud • UIM • VMWare 4 • Cisco Major Achievement • Roll out of Server Virtualization & VDI project • Tight data security for desktops environment • Savings on Power, Space and cooling 12 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 12
  • Technology Deployment Services:Benefits • Accelerate implementation and time to value of new technologies and solutions • Optimize availability, performance, security, interoperabilit y • Minimize risk associated with complex implementations and migrations • Accelerate your journey to private cloud 13 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 13
  • Managed Services • Full portfolio of management offerings • Onsite and remote capabilities • Highly skilled technology and operations professionals • Industry-leading expertise in managing Residency Services Remote Managed Services information infrastructure Managed Availability • EMC management methodologies, ITIL Storage Managed Services best practices, proven operational VCE – Acadia (Build, Operate, Transfer) processes 14 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 14
  • Information Infrastructure management@ Large multinational Bank Needs/Situation • Reduce worldwide infrastructure management costs • Short Timelines • Needed strong domain knowledge base and support mechanism Solution • Transition Services • Ongoing SLA Based Engagement Major Achievement • Quick On boarding of 15 team members. • Smooth transition from Singapore to India without single escalation • Continuing improvement of service operations • Major achievement of reducing backlog count from ―close to 3000‖ to ―Zero‖ within 6 weeks 15 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 15
  • Managed Services: Benefits • Improve operational efficiency • Ensure successful transitions/ongoing operations of information infrastructure • Address resource or skill gaps • Improve availability/predictability of infrastructure management quality and cost • Accelerate integration of new information infrastructure assets • Reduce complexity, risk, and costs 16 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 16
  • Audience Poll• Do you feel there is lack of skilled resources in marketplace ? A. YES B. NO 17 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 17
  • Customer Support Services • Information infrastructure technology support experts • Proactive and preemptive procedures and solution support Online Support Services • Flexible self-help/web-assisted support Secure Remote Support technologies Onsite and Remote Technical Support • Customer-defined severity and escalation Personalized Support procedure Options Solutions Support • Global coverage, 360° support VCE Seamless Support • Joint Solutions Center • 600+ cooperative support agreements 18 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 18
  • Coverage Foot print EMC Support provides coverage of < 4 hrs onsite response at 67 of the 112 cities and towns in India and SAARC region which has EMC systems. Supported by 145+ Field Engineers EMC spares logistics centres EMC’s ASR / CE presence System located without Coverage Location having location engr’s With specialist level engrs With Assosiate level engrs Maldives 19 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 19
  • EMC’s Logistics Centers• EMC has a 24x7 logistic centers in 8 locations (Mumbai, Pune, Bangalore, Hyderabad, Mumbai Chennai, Kolkata, Delhi, Colombo and Dhaka)• Spares inventory worth Bangalore USD 16 Mn in India• Planning for spares is handled from Cork, Ireland Delhi 20 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 20
  • Customer Support Services: Benefits • Higher availability, reliability, productivity to meet business demands • Proactive, preemptive Secure Remote Support – Fewer service incidents/critical events • Rapid response and time to resolution – Minimize impact on business operations 21 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 21
  • Training and Certification • Open Storage Technology Education – Plan, design, deploy and manage information storage and availability solutions • EMC Technology-specific Learning Paths – Experience EMC solutions at home, at work, or in one of our global classrooms – Build enterprise-wide information infrastructure expertise Open Storage Technology Curriculum • EMC Proven™ Professional Certification EMC Technology-Specific Learning Paths – Build your knowledge and credibility EMC Proven Professional – Share and maintain knowledge with other members Certification Program of the community Organizational Readiness VCE Education 22 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 22
  • Training and Certification: BenefitsTrained and certified customers versus those who are not• 45% demonstrate increased competence and expertise• 26% experience increased credibility and respect from peers and managers• 29% play a more strategic role in their team and organization• 26% have increased confidence in their technical capabilities• 85% exploit more EMC product features and functions World-class education and dominant certification program inSources : VOC (Q3-09); 30/60 day customer feedback; EMC Proven Survey w/IDC Dec’09 the industry! 23 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 23
  • EMC Global Services: Recognized the Best in the Industry• Industry leadership recognition – Lifetime Achievement Award for winning its 10th STAR Award – 3rd Year as Best Support Staff Practices – TSIA Star Award for Best Use of Metrics and Business Intelligence – Fortune Magazine named World’s 10 Most Admired Companies for Quality of Products and Services and # 1 in industry overall – 8x SSPA STAR winner for mission-critical support – SSPA Hall of Fame – Support Center Practices (SCP) quality certified ten years in a row – 6x CCID Excellence in IT Storage Systems Services Award winner – 20x Microsoft “Partner of the Year” Awards winner – Gartner Magic Quadrant for Storage Services leaders quadrant, four consecutive years; 2009 Gartner MarketScope highest ranking - ―Strong Positive‖ 24 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 24
  • Summary: Global Services Accelerates theAdoption of Cloud Computing• Maximizing the Total Customer Experience• Helping customers realize the strategic value of EMC technology• Enable our customers to more quickly realize the benefits of Cloud 25 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 25
  • THANK YOU 26 Cloud Meets Big Data© Copyright 2010 EMC Corporation. All rights reserved. 17-18 November 2011. Grand Hyatt - Mumbai 26